Webdock Reviews 341

Все отлично, Техподдежка на высоте!)

The support quickly and professionally resolved my issue

So far -Really great service, easy to use, fair prices and easy to tailor your own solution for what you need.

I was a customer of Contabo and switched to Webdock due to frequent server outages at Contabo.

On the first day I moved to Webdock, my server was down for 3 hours, and they informed me it was due to a network issue.

On the second day, my server was down for another 13 hours, and again, they told me it was due to a network problem.

For me, this is catastrophic, both for my business and my clients.

I rely on applications that are point-of-sale and accounting software for stores and companies. Having my server disconnected from the internet is a disaster for me and means losing my clients.

I can't recommend Webdock.io enough! The support team, especially Philip, Jose, and Taufiq, is absolutely fantastic. They are always ready to help with clear answers and a friendly attitude, making each interaction a breeze. A special shoutout to Arni, the CEO—keep it up! Your team is incredible, and their dedication shows in the excellent service. Webdock is hands down one of the best hosting providers I've ever worked with!

I have been a Senior Developer & Engineer for the last 20 years. I've used EVERY PLATFORM POSSIBLE that is top rated. THESE GUYS SHATTER THE CUSTOMER SERVICE GAME <3

One of the best server service providers in terms of budget, you will not pay a lot and will not commit to any large amounts. In terms of flexibility: you choose what you need and with very small differences: In terms of documents, the one who wrote the documents is professional and cares about the details greatly. In terms of support, he provides what no other companies provide. They are great and love their work very much. I would like to thank Jose thank you so much

manifique, je reccomande fort Jose, une personne incroyable

This has been my first support request with Webdock. I clicked on support from the menu on the home page. It was not clear that a chat request would be immediately answered, but it was. I had a issue about not being able to use the "sudo" command. My problem was quickly solved.

The assistance was polite, quick and effective.

Webdock offers extensive documentation. I am not familiar with all the support resources that are available, but if a message board for basic support questions is not offered, I would suggest adding one.

I had problems with confirmation, but support solved my issue very quickly and professionally!

Great Cloud Provider!
Best prices/quality ever!
Great Customer care!
Thank you!!!

I love the fact that Webdock allows users to customize CPU resources. However, there are several areas where this web hosting provider needs improvement.

1) KVM-based servers are usually out of stock.

2) Their LXD servers have virtualization issues whereby apps read incorrect RAM & storage allocation. This can make running enterprise apps with free resource-restricted versions difficult.

A good example is LiteSpeed Enterprise's 2GB free version, which is incompatible with Webdock's LXD servers due to its inability to read the allocated RAM.

3) Webdock doesn't permit pre-paid and debit cards. Most banks outside North America and Europe assign customers these cards instead of credit cards. Still, Webdock can't explain why they don't support pre-paid/debit cards.

4) PayPal is supported but you have to round up your bill to the nearest figure to settle payments. For example, if your bill is $8.50, Webdock demands you deposit $9.00. This is ridiculous, even if the $0.50 difference will be deposited in your account.

5) You're only given 24 hours to settle your bill on the due date, usually on the first day of every month. Sometimes, payment methods can fail. Good luck if such an incident occurs on a non-banking day, like weekends and holidays. Webdock will destroy your server, and there is no room to recover it.

Most hosts allow up to 3 three days to settle payments. I may not stay longer with this host.

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Response to your reply:

Thanks for your replies, but kindly be soft on your tone when replying to customer reviews. It doesn't hurt. Quite unnecessary braggadocio from your replies to other customers' complaints, including mine.

Now, back to your response.

1) I remember this was in March 2024, when I couldn't get a KVM server in any location. Support informed me that I should keep retrying and that I might get lucky when customers cancel their plans.

I kept retrying between April and June 2024. Luckily, towards the end of June/early July 2024, I managed to secure a KVM server.

2) Last time I checked, around July 2024, LXD servers were still there. Support wouldn't even offer help here but suggested that I opt for KVM. It's good to know that you've removed LXD servers from your products.

3) The problem is that credit cards have maintenance charges, unlike pre-paid and debit cards, making them costly to hold. Still, the fraudsters can mask pre-paid/debit cards with PayPal and continue with whatever activities they wish. Heard about stealth PayPal accounts?

4) My issue is not about depositing less than a dollar. After all, the minimum deposit you've set is $5.00. My issue is paying exactly what I'm being billed and not being forced to deposit more than what you're charging me.

5) My bad. Maybe you can improve on this statement in your email reminders to capture what you've stated. I do apologize for my comment about this.

"We will automatically retry this payment in 24 hours. We will try to process the payment 4 more times. If you do not react and we cannot complete the charge, your server(s) will be stopped and you will not be able to restart them. Furthermore, you will not be able to provision any new Webdock servers."

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Overall, I do appreciate your taking the time to respond to my comment. I've changed the rating because Point 4 remains unresolved for now.

Webdock stands out as the top choice for VPS hosting. After experimenting with several major providers, I found that Webdock delivers exceptional quality and speed for my VPS needs. Plus, their pricing is unbeatable—offering VPS plans at the same rate you'd typically pay for shared hosting.

This is by far the best hosting provider I have used for my servers. I have now been a customer since June 30th, 2023, and not a single time has any of my servers faced any downtime. The support is always nice and ready to help, and by far this is the best price-to-performance ratio I've ever had. It's cheap and very fast.

Performance and pricing are unmatched.

Control panel is intuitive and snapshots are much more generous that competitors.

I'm moving all servers to Webdock, our clients have been happy so far.

Been using for a month and it's been good so far.
Affordable and useful

Very responsive and helpful company. We are working with many different hosting and cloud companies and so far Webdock rocks. We are planning to migrate most of our services to their platforms.

Excellent alternative to Contabo

Webdock haves the best of 2 worlds, is affordable and the servers really work. Also, they have an option to have a free SMTP included in the server, no one gives you that for this price or even for more.