Webfactory Reviews 641

TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

My experience working with webfactory was excellent from the very first call through to the final sign off of my website. No question was a problem and the team are super helpful and knowledgeable. I... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

WebFactory (webfactory.co.uk) built the website for our new venture, Wales Scenic Chauffeur Tours. From start to finish, their service was exceptional. Even for someone not tech-savvy, they made the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The service provided by Webfactory is exceptional. If we ask them to change something on our website, it is done almost immediately. There is always someone on the end of the phone to give help and gu... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I'm very happy with the logo that you designed for my wellness business. The designer followed my instructions and offered her advice on what would look best. The whole process was quick and effortles... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Webdesigner
  2. E-commerceservice
  3. E-commerceplatform
  4. Grafisch ontwerp
  5. Webdesigner

Info over Webfactory

Geschreven door het bedrijf

Affordable Bespoke Websites that work for your business.

Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

641 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

Great package and well designed

Great package and well designed site. My designer was easy to work with and always on hand to make amendments to the site as I needed them.

4 augustus 2025
Logo Webfactory

Antwoord van Webfactory

Brilliant! Thanks for leaving a review - I'll pass your comments on to Jamie and the rest of the team.

Beoordeeld met 5 van de 5 sterren

Great company

It was my second time getting a website designed as the first one was a bit of a disaster with another company. Webfactory made it simple from the start. Quick turnaround and love my new site, would recommend.

8 juli 2025
Review zonder uitnodiging
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Antwoord van Webfactory

Please to hear it, thanks for leaving your feedback

Beoordeeld met 1 van de 5 sterren

Disgusting company

Disgusting company, do not use these guys!! I have paid over £200 for nothing. Nothing was even made and they are still wanting more money out of me and threatening me court proceedings scam scam scam

1 juli 2025
Review zonder uitnodiging
Logo Webfactory

Antwoord van Webfactory

Sorry to hear you’re unhappy with the service. I’ve had a look into your account and can confirm that your Welcome Pack was submitted and queued with our design team. You also selected a number of upgrades, but unfortunately no payment was made for these. We attempted to get in touch several times regarding the outstanding balance, but as no payment was received which lead to the account being suspended. We'd still love to build your new website if you’d like to continue. We can restore the project and remove any unwanted upgrades, so you’d only need to pay the standard package balance on completion of the site.One of our customer service managers will be in touch shortly to see if we can get things back on track.

Beoordeeld met 5 van de 5 sterren

Very well priced and professional

Communication was excellent from start to finish. Jamie was our designer who has done an amazing job and made the website exactly what i wanted. The website took about 12 working days which is exceptionally good considering the more than reasonable price. I will definitely be using webfactory for all future website needs.

4 juni 2025
Review zonder uitnodiging
Logo Webfactory

Antwoord van Webfactory

Thanks for sharing your great experience, I've also let Jamie and our customer service team know you have been happy with the service

Beoordeeld met 1 van de 5 sterren

Choose anyone else

You don’t get to speak to a designer they keep upselling everything and every step of the way want to charge you more and more. I ended up genuinely having one photo one box of writing and have to pay advanced fees to get a second photo or change the content. Madness. Not worth the money. Regret using them. Overpriced slow unhappy. Can’t solve anything

29 mei 2025
Review zonder uitnodiging
Logo Webfactory

Antwoord van Webfactory

Hi Layla, sorry to hear that you were not happy with the limitations of the package you are on. I can see that you’ve already been in touch with a member of our team, who is working with you to find a solution. We’ll do our best to find a workaround so you won’t have to incur any extra costs, and I trust you’ll be happy with the final outcome.

Beoordeeld met 5 van de 5 sterren

Excellent from start to finish

Excellent from start to finish. Communicative, clear, concise and fulfilled the brief to a T. Very pleased with the overall result.

5 maart 2025
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Antwoord van Webfactory

Thank you for your lovely review, I'll pass your comments on to Rhed

Beoordeeld met 5 van de 5 sterren

I am truly grateful and very impressed…

I am truly grateful and very impressed with Webfactory and all the help they have given me on my website. As a team they are really efficient, great communicators, on the ball and very professional. The website is easy to operate, which is a relief for me as someone not very technical. I highly recommend them to anyone looking to set up a website.

5 maart 2025
Review zonder uitnodiging
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Antwoord van Webfactory

Hi Ann, glad to hear you are happy with our service and thank you for taking the time to post your recommendation!

Beoordeeld met 5 van de 5 sterren

Webfactory

Webfactory made the whole process of redesigning my website easy and always responded really quickly to my many queries.

13 februari 2025
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Antwoord van Webfactory

Great to hear you found the process smooth and easy. Always happy to help, thanks for taking the time to leave a 5* review

Beoordeeld met 5 van de 5 sterren

Efficient and great service!

Efficient and great service!
Webfactory were really easy to work with and their onboarding and design process has clearly been well thought out and runs smoothly! They were so efficient to design the website and implement the feedback and we're so happy with the overall result of our website. Their content management system is also really easy to use!

Highly recommend!

3 februari 2025
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Antwoord van Webfactory

Thanks for your feedback, glad you found the process simple and the CMS easy to use

Beoordeeld met 4 van de 5 sterren

Really pleased with my new site

Really pleased with my new site. Look a little longer that was expecting, although it was explained Christmas might delay things a little. Looking forward to launching the site and planning on another site soon. Thank you very much Jamie and Ann for your help along the way.

3 januari 2025
Review zonder uitnodiging
Logo Webfactory

Antwoord van Webfactory

Thanks for your patience over Christmas and for sharing your feedback. Pleased to hear that you are happy with the design and I'll pass your comments on to Jamie and Ann

Beoordeeld met 5 van de 5 sterren

Great company to deal with!

Amazing experience with Webfactory!! I have had difficulty with other web designers before but Webfactory made the process so easy. The turnaround was speedy and I have a website I love! Would recommend them to anyone!

16 december 2024
Review zonder uitnodiging
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Antwoord van Webfactory

Fantastic to hear, glad you are happy with the process and the website. Glad to have helped

Beoordeeld met 5 van de 5 sterren

Very good service and good work

Very good service and good work, i have more work for webfactory in the new year.
Thanks
Wayne
W B TRAVEL LTD

18 december 2024
Logo Webfactory

Antwoord van Webfactory

Thanks for the 5* review Wayne, looking forward to working with you again soon

Beoordeeld met 5 van de 5 sterren

Great site

They have helped massively build a website with many part numbers and printer models, was a complex task. They have built a lovely website, it took some time but it's understandable. Very happy with the site, the team are very helpful and I'm glad that I chose them to work with on this project. Thank you to the Team, all the best for 2025

20 november 2024
Logo Webfactory

Antwoord van Webfactory

Thank you Richard. Were some interesting challenges to overcome but we're also really pleased with the end result. Much appreciated feedback. Thank you also for the Thank you card. Very amusing design :-)

Beoordeeld met 5 van de 5 sterren

By giving Webfactory an outline of what…

By giving Webfactory an outline of what we wanted on our website and providing them with some basic text and images, within a few days they were able to create a Launchpad website which we plan to develop further in the months ahead. The team at the Webfactory have been much easier to deal with than we were expecting.

3 oktober 2024
Logo Webfactory

Antwoord van Webfactory

Thanks for the review. Glad you liked the process and the final product, our welcome pack process does work well. Remember we're here when you need to expand from the launchpad to our higher packages too.

Beoordeeld met 5 van de 5 sterren

absolutely fantastic service

absolutely fantastic service. Did exactly what I wanted, great value and very simple and quick process, would highly recommend couldn’t be happier

23 oktober 2024
Review zonder uitnodiging
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Antwoord van Webfactory

Thank you for taking the time to leave a review. Glad to hear you're pleased with the service and found the process straightforward. Please feel free to get in touch if there’s anything else we can help with

Beoordeeld met 4 van de 5 sterren

Great experience with Webfactory

I would absolutely recommend Webfactory. They really made creating my website a smooth process. Thank you for all your support. I’m very pleased with the end result.

3 oktober 2024
Logo Webfactory

Antwoord van Webfactory

Thanks for taking the time to leave a review, glad to hear that you had a smooth experience and you're pleased with the end result. If you need any support in the future, don't hesitate to get in touch

Beoordeeld met 5 van de 5 sterren

Amazing Experience with Dale designing my logo

Dale adapted my concept to make it 100 times better than the original. He understood what I wanted and I am so pleased with the result.

24 september 2024
Logo Webfactory

Antwoord van Webfactory

That's what we like to hear! Thanks for leaving a review, I'll let Dale know how please you are

Beoordeeld met 5 van de 5 sterren

Great Service

Ann and Rhed were very quick to reply to any queries or comments, and both very helpful throughout the process.
Many thanks to both

13 augustus 2024
Logo Webfactory

Antwoord van Webfactory

Thanks for sharing your review, I'll pass on your kind comments to Ann and Rhed

Beoordeeld met 5 van de 5 sterren

It was straight forward

It was straight forward, I feel I was i involved in bringing out what I envisioned for my website!

25 augustus 2024
Review zonder uitnodiging
Logo Webfactory

Antwoord van Webfactory

That's what we like to hear, glad we were able to help you create exactly what you had in mind. Thanks for taking the time to leave your feedback.

Beoordeeld met 5 van de 5 sterren

Webfactory, great website, superb experience

Delighted with our website for the British Chihuahua rescue from Webfactory. Everything about the process, from initial briefing pack through to go-live and even post go-live was professional and very friendly. They are located in Cardiff and understand requests straightaway. You can even phone them, unusual these days. Small additions or changes were accomodated and I always felt we were working together rather than handing it over.

8 juli 2024
Logo Webfactory

Antwoord van Webfactory

That's a lovely review, thank you for your feedback. I'll be sure to let the designers and customer service know that you are happy with the services they have provided

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