My experience working with webfactory was excellent from the very first call through to the final sign off of my website. No question was a problem and the team are super helpful and knowledgeable. I... Toon meer
Bedrijf heeft geantwoord
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WebFactory (webfactory.co.uk) built the website for our new venture, Wales Scenic Chauffeur Tours. From start to finish, their service was exceptional. Even for someone not tech-savvy, they made the... Toon meer
Bedrijf heeft geantwoord
The service provided by Webfactory is exceptional. If we ask them to change something on our website, it is done almost immediately. There is always someone on the end of the phone to give help and gu... Toon meer
Bedrijf heeft geantwoord
I'm very happy with the logo that you designed for my wellness business. The designer followed my instructions and offered her advice on what would look best. The whole process was quick and effortles... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Webfactory
Geschreven door het bedrijf
Affordable Bespoke Websites that work for your business.
Contactgegevens
The Maltings, CF24 5EA, Cardiff, Verenigd Koninkrijk
- 02920 090 190
- hello@webfactory.co.uk
- webfactory.co.uk
4,6
Uitstekend
641 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Top Notch
The staff are all knowledgeable, friendly, proficient and react to queries, timely. They are all so helpful when advising on website updates, whether it be content or adjustments to existing pages.
7 december 2022
Review zonder uitnodiging
Antwoord van Webfactory
Hi Karen, thanks for your 5* review! Always happy to advise.
To everyone that need a website avoid this company
To everyone that need a website by all means avoid this company period.
Over one month to da a logo for my company and website have not started I paid for the logo to be done head letter etc…
However it’s not I’m place and I can’t proceed with other side of my work due they delay I have a employee ready and juts sit in the office waiting on the website with all information to resume the rest of the works.
Stuff it’s very good one the phone wen you call unfortunately they are juts giving excuses why it’s late as a high volume of clients etc….
Ps wen I call was said 14-17 working days website will be ready 30 later they can’t even finish a logo!!!!
It’s very frustrating as it’s not refund the money if I pull out as I juts started my business it’s very frustrating….
14 december 2022
Review zonder uitnodiging
Antwoord van Webfactory
Sorry to hear you are not happy with how things have been going. We have been very busy the last few weeks due to unexpected staff absences. When we complete your products some of them are dependent on others so for example we cannot start the website until the logo is signed off. Your logo did take 10 working days when we aim for 5 which we apologise for. Normally the website would then enter the queue with 5-10 working days from when you sign off the logo. I can see one of our managers moved your site directly to build once the logo was completed so you received the draft site in 3 days from that point. You gave us some amendments to make 23rd November which we completed. We received no reply from 4 emails we sent asking for your feedback from those amendments. On the 8th December you mentioned you were on holiday. It looks like you have not signed off the website yet and this is why the letterhead had not entered the design queue. For the initial delay we have provided a goodwill credit and I can see that the letter head has been force pushed to a designer even though the website is not signed off. I hope shorty everything will be completed to your satisfaction. If there is anything I have missed please do drop us an email to hello@webfactory.co.uk.
Antwoord van Webfactory
Fantastic, don't forget you can get £50 credit on your account if you do recommend us as a thank you!
My website by Webfactory
It took a while but am happy with the my web site and logo all designed by friendly staff and for an affordable fee. I recommend Webfactory if you want a professional looking website for an affordable price.
18 november 2022
Review zonder uitnodiging
Antwoord van Webfactory
Fantastic, thanks for taking the time to leave us a review too.
THE REGULAR COMMUNICATION ON PROGRESS…
THE REGULAR COMMUNICATION ON PROGRESS TOWARDS DEVELOPMENT OF THE SITE WAS REFRESHING.
18 november 2022
Review zonder uitnodiging
Antwoord van Webfactory
Thanks Peter!
Proactive and responsive input from the design team
Our designer was quick to respond to our requests for major and minor tweaks and even played around with fonts and photos till we got it right. At no stage did we get the impression that we were being too picky or difficult (even though I thought we were!).
Having started with a very basic layout we saw the benefits of the designers suggestions over our fairly basic requirements.
14 juni 2022
Antwoord van Webfactory
Thanks for the feedback, I'll pass it on to Becky! Always happy to accomodate, the fine details make all the difference.
Highly, highly recommended
I was already a very happy and satisfied customer of Webfactory when I needed to re-name and re-brand my company. The team helped turn this around very quickly and helped me figure out the most cost effective way to do this.
I would not have had the same help and service from one of the web “big brands”. Very happy to be supporting such an excellent British company.
Highly, highly recommended.
24 oktober 2022
Review zonder uitnodiging
Antwoord van Webfactory
Thanks for taking the time to leave us feedback.
Glad to know we were able to help you so much. Looking forward to continue to work together!
Web Design
Steve was very patient and assisted me to get a website very close to what we wanted.
Thank you Steve.
8 oktober 2022
Antwoord van Webfactory
Fantastic, I'll let Steve know. Thanks for your review.
Jsut used Webfactory and they are…
USed Webfactory for my new restaurant and they are amazing. As I'm new getting stuck just ask them and they advise you what to do.
Thanks
6 oktober 2022
Antwoord van Webfactory
Hi Raju, thanks for sharing your experience. There's not a lot we haven't come across before so always happy to help our customers by sharing our advice. Thanks
appalling service
appalling service, expected to do everything myself, short staffed and no one to talk too. Web chat is pointless as you are unable to sort the design issues. truly the worst webdesign I have come across and for the money even worse
29 september 2022
Review zonder uitnodiging
Antwoord van Webfactory
Hi Andy, very sorry to read you are unhappy with the service. We have been quite busy the last few weeks which may have led to things taking a bit longer than we would like. Looking at your file it looks like your site draft, which we aim be send over 5-10 working days was a day over. But you may be referring to changes after that point too. We'd love to discuss how we can fix any outstanding issues if there are any, I can see you have been recently chatting with Lloyd on the customer service team. If there is anything outstanding please drop us an email and we will look into things with top priority.
Antwoord van Webfactory
Thanks for taking the time to leave us a review, it helps a lot.
Extremely happy with the services…
Extremely happy with the services provided. Webfactory are quick and efficient to respond and take time to understand your needs- very user friendly experience, highly recommended.
15 augustus 2022
Antwoord van Webfactory
Thank you for taking the time to leave us such lovely feedback!
I am very pleased with the service I…
I am very pleased with the service I received from Webfactory. Tabasum is very knowledgeable and excellent at providing speedy solution to my queries. With the training I have received from Tabasum, I was able to customise my website within matter of hours, resulting in a smooth, hassle free transformation. Thank you Tabasum!
12 september 2022
Review zonder uitnodiging
Antwoord van Webfactory
Hi Kaya, thank you for your feedback. I've passed your comments on to Tabasum who is really pleased to have been able to help you. Always here if you need further support in the future too.
Steve comes across as an erudite…
Steve comes across as an erudite professional designer. He gave me plenty to choose from - making as many as 10 different design concepts at the start, which i wasn't expecting. I had thought just 3 or 4 design concepts would be on offer.
In addition, Steve was responsive and polite all through the logo design even with my sort of "Oliver twist" requests and so on. So, i am fully proud of the services offered at webfactory as carried out by Steve
15 september 2022
Antwoord van Webfactory
Thank you so much for your kind words. I have passed your feedback on to Steve who i'm sure will be very happy to receive!
We love hearing such great feedback and super glad you're happy with the service we've provided, it means a lot.
Antwoord van Webfactory
Thanks roger, we try to make it as easy as possible so glad you found it simple and we're happy to help
Great Service
The service was quick, and supportive very happy with the product looks extremely professional.
Communication between the teams effective and efficient.
Very Pleased with this webfactory product.
8 september 2022
Review zonder uitnodiging
Antwoord van Webfactory
Hey, that's great feedback, thank you! We try and be as efficient as possible without losing the personal touch. Glad we got the balance and you're happy with the service.
Great service from Webfactory!
18 augustus 2022
Antwoord van Webfactory
Thanks Ronnie, have a great day
Excellent service
22 augustus 2022
Antwoord van Webfactory
Thanks for taking the time to leave a review, Kate.
Amazing people
Amazing people, great service - very happy :-) I'm the 500th review!
18 augustus 2022
Review zonder uitnodiging
Antwoord van Webfactory
Woohoo, halfway to 1,000! Happy to have you as a customer Mike
Excellent Service
Excellent Service. I am extremely pleased with the pricing and service provided. The team at Webfactory have always been helpful. Can't thank them enough :)
18 augustus 2022
Review zonder uitnodiging
Antwoord van Webfactory
Pleased to hear that you're happy especially with our service and thank you for leaving a such a positive review!
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