WeFibre Reviews 441

A swift reply, much appreciated. All worked fine first time. Why can’t BT be that good!!

The engineer was very efficient
Explaining what he was going to do
Very tidy no mess let when he finished
Explained how to connect
The speed is much faster than previous providers

The price is great, and the connection is alright. As long as you don't have any issues.

I was told that I should be happy with 600Mbps as it's significantly faster than what I had previously and is within specification.

Having an email conversation with support and get a reply roughly every other day. No sense of urgency to solve my problem, some 5 days after my first attempt at contact, my static IP is not working. This seems to be caused by an ongoing staffing issue and excess demand on the support staff.

The urgent phone number provided is not manned by technical staff out of hours.

We Fibre were always available to answer any queries in the weeks prior to connecting the service to our property.
We were connected by a very pleasant and competent technician who was very efficient.

Great service did what they said when they said

After moving into a new property we had an advertisement for wefibre though the door.
I was a little suspicious to the full fibre claim after having B4RN previously and taking so long to put the cables underground I called and asked how its possible without putting cables underground they explained its all done above ground using existing poles I then payed the connection fee and we are connected in less than 2 weeks.
Very professional the fitters are very friendly and down to earth speeds are excellent brilliant customer service so far ! very rare to have such good customer services from lots of company's now

We decided to switch from regular BT broadband to WeFibre, once fibre had been connected in our village, which is in fairly rural Wales. I don’t think I’ve witnessed such poor internet since the days of dial up, and I’m not exaggerating. WeFibre have sent an engineer out who’ve tested the connection and supposedly say we have incredibly fast speeds, but my devices often struggle with loading a web page, let alone streaming videos. Devices are also often kicked from the router. Feeling a little lost because WeFibre won’t take responsibility and resolve the issue, so we’re essentially paying for something which isn’t working as it is advertised. Feeling let down and frustrated.

Very polite, clean working and very helpful

My internet was fitted quickly and efficiently and the speeds are great compared to what we’ve had previously

Although initial installation took alot longer than expected we are delighted with the superfast broadband WeFibre are supplying to us. Have contacted customer services a few times and they have always replied promptly too! Thank you WeFibre!

Install ordered in 2021 using the DCMS Gigabit Broadband scheme, with installations being rolled-out throughout the village over the last year. I had to keep chasing for updates. The fibre runs from the nearby utility pole to our house and is coiled under a window (and has been for months). A week after chasing an update and receiving a reply that further infrastructure work was required (before that it had been 'it will be installed in the autumn as the ground would be too wet in the spring') the order was cancelled - not 'very sorry, there will be a bit more of a wait' but cancelled. The spirit of the voucher scheme, i.e., digitally levelling-up rural areas seems to evaporate when things get [foreseeably] less than very straightforward. That's why the scheme is there - because it is easy to install in urban areas and not so easy in rural areas. The voucher had already timed-out, with Building Digital UK stating "Your supplier knew delivery was required to be completed in this timeframe when the voucher was issued". Locally, my experience is not atypical and goodwill for access to land, etc., is running short. It's like winning a contract to build St Paul's Cathedral but stopping after laying a few breeze-blocks because the rest is a bit trickier than imagined.

Placed an order with WeFibre as we have WeFibre in the village. Very quick to say everything would be fine for an install within 2 weeks, so cancelled my current provider.

They came out a few weeks later to install, but disappeared quite quickly without saying anything. Chased them for over a week as to see what the hold-up was, told me they'd get back to me continually and didn't.

Eventually got a rather brief email back that they couldn't install it at my property and my order had been cancelled. Chased them for a reason, but they wouldn't give one. In fact, they weren't particularly apologetic either.

I think the reason is that our property is set back from the road and they just couldn't be bothered to do the work. Probably cost them more money and time than they felt my order was worth. If there was another reason, presumably they would have given it.

From ordering the installation through to dealing with my BT account. WeFibre have been very quick and efficient.

Best internet ive ever had honestly brilliant 10 stars 🌟…. I was sceptical at first seeing other reviews but they only say about their problems and talk about the installation guy 😂 okay the installation guy was brilliant and honestly i cant see a cable in my house …the best thing is too companies cant get anywhere near these speeds im getting and in my opinion charge an arm and leg … wefibre not only gives you the best around but i have 2 connections which they installed one picks up 150 mbps and 150 upload which i use for the kids tablets and tvs and consoles and then i have the beast 5ghz which picks up 750mbps and upload around 600 to 650 for gaming and my ps5 downloads games in 30 mins compared to 4 and half hours to bts speeds and its free for 3 months and £20 a month and dont increase they prices … take my money guys thankyou very much for everything one happy family

Very prompt responses from a human being. Helpful and efficient, answering the questions I asked clearly and simply.

Three years after the service was offered we were finally connected. 1Gb seemed special three years ago. Now its pretty ordinary. The engineers who did the actual work were splendid, but the company was awful. Lame excuses and information withheld don't make for a positive customer experience.

extremely professional, courteous and efficient

Engineer was curteous and efficient,explained everything
Great experience

All staff have been wonderful , polite ,friendly and easy to talk too, including the Engineers on site. Always returned Emails when corresponding within hours .....well done !!
I am not racist at all , but it was so refreshing & stress free to talk to staff , & not with far away foreign accents reading off a script on screen ....not once did i have to ask " sorry can you repeat please " ..... so i say thank you to the A team .