WeFibre Reviews 441

I have issues with my phone not having an outgoing ringtone which is very frustrating. Now I'm being told it my phone that isn't compatible for we fibre. It worked well no problems until my neighbour got his broadband installed. A phone's a phone. They are new phones so there shouldn't be a problem. Anyone else experiencing same issues

Could I have any cancellations you get as it would be good to get sorted before Xmas thanks

Prompt and helpful response from Ashleigh - although she did not quite understand the problem, she obviously knew who would and asked the information about the router which would help in sorting the problem out. It did take a number of days for the problem to be 'sorted'. Ashleigh did follow up - as to whether it was fixed when she was advised by the engineers that they thought it should have been cured.

Team always friendly and arrived when expected. The externals team went above and beyond to get it set up as asked.

We were early voucher applicants. The only issue we had was that the engineer running the cable to our house had put it on a side which would have meant running it in conduit in the kitchen or across the house on the outside. After a few emails and calls, JJ the final installer came out and between us we ran the cable to a power socket which I had inside a kitchen cabinet. This meant minimal cable runs and nothing visible inside. JJ was great, cracked on with the job and tested and explained the set up clearly. We now run both TVs on 5 ghz and 2x iPhones, 2x iPads and a laptop on 2.4ghz with no buffering. Top speed is @650mps. Up on the 34 we had with the copper. As early birds we get 10 months free and then £20 a month so happy chappies :)

Friendly approachable company and a really good fibre system as promised.

The engineer was very professional clean and tidy . He explained everything to me once he installed the box and gave us some great tops and advice to get the best for our Internet.

I've been more than happy since changing to Wefibre. I get fast speeds. Also was really happy with the installation by Jason, JJ, who's work was really neat and tidy and he explained everything to me.
Many Thanks.

Had wefibre for only a month. But from signing up online to surfing the net. Can not say a bad word against them. The engineer that came to install wefibre, was very professional and left no mess what so ever. A credit to the company. Checked the speed all over the house, was worried that the speed would not be as good upstairs as they only guarantee 10mbps . But no need to worry because the lowest speed I've recorded so far is 265mbps, so am happy, kids happy, but best of all my wife's happy. Good job all round, would definitely recommend 👍

Good communication with customer services.
Efficient and tidy installation.

The quality of the workmanship fitting the fibre cable was extremely good. It works at least as well as the BT connection it replaced. The support staff are friendly and professional. The only difficulty I experienced was entirely my fault and was sorted out over the phone by the support team. I did insist that the router was located in the centre of the house and so get wifi in all of the rooms plus the conservatory.

Punctuality. Respectful of property. Excellent installation. Very friendly installer. 10 out of 10. I have already recommended wefibre to friends and family

Excellent service. Can't fault them. No problems with WiFi, it's working much faster which is great. The two boys who came out to do the work were exemplary and so helpful. Shout out to both.

Overall excellent. From ordering to installation took around 2 weeks. The engineer was extremely careful, neat and tidy. Solving problem with the internal installation easily without fuss and didn’t leave until everything was working perfectly. The speeds and connection appears to be excellent and as advertised. We are very satisfied and would recommend to others without hesitation. Support is also human and available on the telephone in the UK if needed.

Great installation experience, our engineer Kev was really friendly and went out of his way to get our router in the right place. Really happy :)

Ordered and approx 1 week later the engineer turned up to install cable and hub couple of hours and alll sorted the engineer was very professional and explained everything, don’t find it much fast then the old broadband to be honest but it’s more stable not dropping out/buffering just waiting for the landline to be sorted now.

Whilst the response was quick, the lack of effort to fully explain what precisely is a joint user pole and why that means we cannot have at our property, whilst down the lane others can, means we very unsatisfied overall. No attempt made over the past 18 months to inform us of alternatives either. Hopefully we will be out of the area soon.

Utter and complete waste of time and effort.

These guys emailed me a few years ago with the news that fibre was coming to my home. I signed up and then got bombarded with emails to approve funding from a government scheme. Even tried to make me confirm to DCMS that my broadband was fitted and working. Neither were true.

Then told me that my broadband could be fitted so engineer came to fit my router. Embarrassingly for him (he was mortified) the service wasn't ready to be switched on. But at least it was all fitted for when the switch on happened.

Today (5 months later) I get an email to say the "my order has been cancelled". My order ... this is the order that wefibre actually emailed me about!

So i now have two wires connected to my house, wiring dangling, a hole in my wall and a router that doesn't work! Plus, i had to give them my banking details. Utter charlatans. Avoid at all costs... One star is actually one star too many!

The engineer did not get the router to connect to my booster. Thank you for your reply. However it is incorrect, I had a go myself today without an instruction book, not supplied by yourself. Thank you to You Tube.
Reset the sky Booster to original settings and then one by one linked each TV.

Sent all emails to my addres; but I am not a WeFibre customer and I have a different first name. Not great admin!