WeFibre Reviews 441

Did everything on Time . When they said.
Can't fault the service.
Would recommend.

I cannot believe how good my internet is now, especially where I live which is in the middle of nowhere, it's like a miracle.
I found the on site staff informative and very polite and efficient, the behind the scenes staff, Emma, polite and very helpful.
I wish this budding company all the best for the future. I have read past reviews about people not understanding the contract but I do and they are still the best and cheapest in the UK as far as I can see.

Excellent service at every stage of the installation.

insallation went smoothly , but I am not sure about it yet as it isnt that good in the other end of my bungalow

The professionalism of the lady I spoke to and the engineer who fitted it

Really happy with the service received and my installer Kev was brilliant on the day. Quick, efficient and made sure all was fine with the service before leaving.

Kev was very good, he was extremely helpful and kept everything clean and tidy, I would highly recommend.

I was promised £20 per month for life to sign-up as an early bird and I've now been told my price is increasing by a whopping 25% after only a year.

I contacted them about this price rise and their broken promise while I was still in contract and they refused to extend at the price I agreed to when I signed up.

Customer service is non-existent. All you'll get is a mealy-mouthed apology if you are mistreated, with no recompense.

Don't trust anything they say. Just look at their response. They're boasting about having not increased their prices for years while in the same breath claiming that their low price was only guaranteed for a year. They're liars. Go elsewhere if you can.

Very good installation by JJ. Excellent service in first two weeks.

The cabling and installation was very complex and the WeFibre engineers were always pleasant and efficient. While it took four or five separate visits and a complete re-cabling, your staff went above and beyond.
Communication with the customer could have been improved, eg advising me of what the team were planning to do on each visit so that I could arrange to be on site for them. Also, having internal and external work carried out by different teams on different days meant that when the connected did not work, the problem and solution could not be easily diagnosed or remedied. However, the “Civils” went the extra mile by renewing the internal connections and when this did not fix things, they recabled many meters of fibre through the underground trunking and this resolved the problems.
The team on the help desk were always extremely helpful and very friendly, giving me great confidence in them.
The new WiFi and internet services have worked very well.
Best wishes. Ian

Wefibre promised a £20 a month 'forever' contract. However we were informed that it's now £25 a month. We provided evidence, however they simply said that we shouldn't have been offered the deal in the first place. So they characterised this by saying they felt sorry for us for feeling that we we're mis-sold on the deal. Absurd really.

WeFibre responded quickly and delivered what they promised.

I am an existing customer but moved house where full fibre wasn’t installed. WeFibre dealt with the installation brilliantly. The engineer turned up on time and it is a really neat installation. The kit is very different from the previous installation and very inobtrusive. The router also seems better. As expected the hard wired connection is 942Mbps and I have been surprised at how fast the WiFi speed is as well. We get between 785Mbps and 350Mbps, depending on the distance from the router. Once I get round to re-installing the mesh, this will only improve. Excellent service at a very reasonable cost.

Quite a lot of obstacles but they persisted and we are now connected and very pleased.
The civil crew and installer were great and went out of the way to overcome obstacles and get us connected. The office crew were always on hand to help. We are only a very small hamlet and now it is marvellous to have fibre internet!

Really easy and straight forward process! But don’t forget to cancel your existing supplier as wefibre don’t do this! Loving my new internet and the installer was so great! Very friendly and helpful!

Was a little wait to get installed but we'll worth it excellent service helped me get a rebate to cover the installation costs and engineer JJ did brilliant job getting it all installed with zero mess

Kev our installer was able to answer questions we had and the install was quick easy and even cleaned up after himself!

Brilliant company always helpful
Nothing is any trouble

Unfortunately I have had nothing but issues with this supplier with constant slow speeds even after 2 engineer visits. Also be aware that you are not able to use your sky tv services with We fibre as they do not provide a static IP address without paying extra. As I am in contract I ordered this and was told it would take 24 hours to activate. Over a week later I am still chasing the order and receiving excuses. Safe to say I will be switching back to BT as soon as my contract is up. I had a conversation with an open reach engineer in my village who had said they are constantly rectifying issues at the exchange due to the poor setup of this new service. Also same problems with the majority of my neighbours.