WeFibre Reviews 441

Thanks to the technical support guy who put me in the full picture of your broadband speed capabilities and how to get the 1000Mbps, by using the ethernet cable if need be. He confirmed that the maximum WiFi speed we are getting now of around 450Mbps download is expected from the current WeFibre broadband service. He also promised to re-check the speed signal in our area.

Hope you keep up with your good services to help us dealing with our internet affairs smoothly.

Although I did have to wait longer than projected for the Superfast Internet it is absolutely worth it!
The external team were fab and Jay-Jay who set up the internal connection was meticulous in his detail and so tidy in his work.

The Support service is excellent especially Ashleigh, who was most courteous, attentive and helpful with her advice. Thank you. Keep it up.

They have left us without service for days, no reasons were given and not estimate time when the service will be reactivated.

They basically walked away!

Good. No issues yet

We are writing to express our significant dissatisfaction with the duration it took to restore our internet service, which was out for six and a half days. While we recognise that once an engineer finally arrived at our property, the service was restored promptly, this incident highlights a concerning issue. The efficiency of the repair once a technician was on-site suggests that the prolonged outage was primarily due to a lack of available personnel at WeFibre, rather than the complexity of the fault itself.

Furthermore, we were disappointed with the customer service's inability to provide any alternative solutions during this extended outage. It would have been helpful if your team could have suggested temporary measures, such as providing or recommending 5G dongles, to help us stay connected, especially given the critical nature of our internet service for our livelihood. In this day and age, it's crucial for service restoration work to be carried out over weekends as well as weekdays. The delay until Monday for a resolution, as communicated by customer service on Thursday, clearly indicates a lack of weekend staffing, which is unacceptable for an essential service provider. This is the second significant service disruption we've experienced since becoming WeFibre customers, which is a considerable concern for us regarding the reliability of WeFibres service.

I would strongly advise others to avoid WeFibre. The phrase "you get what you pay for" truly applies here, as the cheaper-than-average price reflects a second-rate service.

Even the initial installation of the cabling to our property was poorly done, which set the tone for future issues. I urge potential customers to steer clear of this company.

Communication with this company is excellent. Very helpful staff. Excellent signal at a reasonable price.

We are very happy with our new WeFibre broadband connection, it took longer than expected to be connected to the network but now that it's up and running it's great.
Not currently hitting the 1Gbps connection promised but certainly getting over 500Mbps consistently up and down.
We were told it will take a bit of time for the connection to settle and speed up.
Will wait to see as it's been live for just over a week.
Overall communication has been great with WeFibre.

So pleased with the service and help I have received from the customer service department.

Since I went with you my landline has never been right and after several times I’ve got in touch nothing as changed

Yesterday we suffered the latest in a string of extended, complete outages in the service. Internet access was down for over 15 hours this time. We have had to ensure that we have alternative means to connect to the internet and through this we have been able to report outages and receive communications from WeFibre who have been very apologetic and attempted to provide updates and explain the situation but there has so far been no offer of any kind of compensation for loss of service. They have put the price up instead 😂

The service has been generally reliable but as well as the occasional complete outages the system seems to get overloaded at busy times such as weekends and bank holidays when the connection is very flaky making even simple web browsing email retrieval painfully slow and streaming TV programmes virtually impossible.

I was very impressed with the installation done by WeFibre and I've been very happy with the service, for more than a year, until yesterday.
I awoke to find the service was down, and to be fair to WeFibre they responded to my email very quickly - so I knew the fault was with the service rather than my router. However, the service was then down for more than 12 hours. And while I received many messages apologising for the problem, I didn't actually receive a message telling me the service was back up and working. Such a message would have been very helpful.
Overall I'd still rate WeFibre as a good provider, but I'd also hope for no more 12 hour outages.

Install went well and located in my room where we wanted it. Speeds very good and stable

They conned me. I was told when I joined them the price would never go up and it now has. They are a fraudulent company, far worse than BT and they are extremely questionable!!! Response to Wefibre's reply to me.... I have ALL emails since joining Wefibre including the one stating prices for early birds in my postal area would NEVER go up even OUT OF CONTRACT!!! All I got from Wefibre when trying to discuss this with them, was them saying someone else was to blame when the promise was made to me, they just refused to budge and reneged on there original promise!!! We Fibre don't try to make me the villain when you do not stick to your terms and drew me in under false pretenses! It's not about the price it's the principle!!! Fed up of the back and fore with you and you not admitting to your wrong doing!!!

Good customer call centre. Quick activation.

Had difficulties with change over of our home phone line and number. The assistant assigned to help went to a great deal of trouble to help me sort out the problems we were having. All in all I have found their help line very good and easy to use.

On time, friendly, efficient, needs left.

Thanks..

You did what you said you were going to do less one thing hence 4 stars

Kev was so polite and did his job with no issues,he loved our boys react to the new fast Internet speed.. thanks very much