WeFibre Reviews 441

I'm very happy. Thanks

Super fast fibre service... 3-15mb download speeds for the past 4 days.

Buy our dedicated IP address... took about a month to switch on and it didnt work, killed my internet when I was supporting clients.

The other issue is that some internet services (like Gaming, Remote desktop with IP whitelists) do not work as they use shared external IP addresses.. so you need a dedicated IP (which they cannot deliver) or VPN to get around there poor network design.

Really wondering if i made the right choice switching from BT as I had no issues for over 10yrs.

Very efficient installation and all seems to be working well

Seamless service. Arrived on the day and time arranged.
Installer professional, polite and provided a quality service. The installer needs to be commended

Easy and Straightforward

Received an email this morning saying "Following a desk based survey, we are unable to complete your order....Have a great day."

I've had zero communication since placing the order. The only updates I've had is talking to the people working outside on the road. Someone recently came and surveyed the house, discussing where the cable would go and sprayed blue paint on our grass.

I called a few minutes ago for an explanation but got completely fobbed off. Someone from the team is going to get back to me with more information about the cancellation. I don't want more information. I want the fire broadband we were promised. They got a voucher from the Gigabit Broadband Voucher Scheme/

We've had to endure a year's worth of disruption, with all of the roads around us being dug up. They were literally at the bottom of my road a week ago, digging up a side street to run the fibre to the properties. The cable is in the road, almost outside my house. The whole town is getting fibre, including our neighbours but we're not. Absolutely ridiculous!

Update (14 June 2024): The reply below doesn't stack up. We have had 2 site consultations (December and March). Both people that visited our property said that the cable can be pulled through to the chamber sitting between our garden and our next door neighbour's. This chamber sits in a flower bed, so the cable can run along the flower bed a few metres to the wall of our property. On both site visits they said there was no problem getting the cable to the property. The second person sprayed blue paint in our garden showing where the cable would be.

They recently dug up the pavement and road along Eleventrees to install 3 new chambers. Only last week they finished digging up an entire close that branches off Eleventrees and ran the fibre to the properties. I know that at least one of those residents has now also had their order cancelled. This is disgraceful after the mess they made of the road and pavements.

It's soul destroying after waiting 9 months. It is now too late to apply the BDUK voucher to anyone else. All of the work is almost complete.

Very responsive when called. Unfortunately, long delays in getting infrastructure into place caused some concerns after placing order several months previously, however, once traffic management problems resolved in town and final main cable issues put to bed, everything moved well. JJ turned up last week, resolved internal cabled runs, offered advice and undertook install all within a few hours of arriving. Overhead team needed to connect to outside pole arrived while JJ working. Great teamwork all round! Systems all up and running nicely.

The Gentleman who fitted my mums Wi-Fi was fantastic he was so knowledgeable
Tidy and made the whole experience easy
The Wi fi as now been in a week and my mum is thrilled to bits she was worried that it wasn’t going to be as good as Sky but she hasn’t noticed any difference and she as saved a fortune

Excellent service, Kev the engineer who did the installation was brilliant, friendly and informative, neat and tidy installation, left no mess whatsoever.
Very happy with the internet speed.
WeFibre is the cheapest and best company I’ve had internet from.

The speeds obtained are only a tenth of those promised

Took my money 6 months ago and then failed to communicate with me. No updates in regards to processing my order. No updates on how installs were going in my area. When I pointed out to them that they advertise on their website that they would send regular updates and timescales, they simply cancelled my order. No sign of a refund. Would love to know how many other people they've taken money from, with seemingly no intention of providing a service to.

Further to the response from WeFibre......
Whilst claiming that they can't provide the service to my area, they're still accepting preorders from everyone in my postcode, including an establishment I share a building with. Like I said, happy to take the money with no intention of providing a service. Steer clear.

Can’t give it nil points.
We had wi-fi fitted in February 23. From day one the reception was dreadful. The day after fitting I collared an engineer who was fitting my neighbours system and he couldn’t get a decent signal either. However we persevered, exchanging several emails and photos of the router showing when we had lost signal.
During this time we had problems with our Sky system, unable to download anything. Messages telling us we hadn’t subscribed to the channels among others. We hounded Sky over this as we were paying around £90 per month. They tried everything, even fitting a new box.
During one phone call to We-Fibre I happened to mention the issue we were having with Sky only to be told that they were aware that there were problems between their systems and Sky.
We told them that we wanted to cancel and to be fair they refunded the payments we had made, although we were about £550 out of pocket for our Sky subscription.
In August last year we were told that someone would collect their hardware and remove the wiring etc from outside.
Earlier this week (May 2024) we received an email as we are one of their ‘valued customers’.
I took this opportunity to to remind them that after 9 months they still hadn’t collected their hardware.
We received an acknowledgment almost straight away with a date that someone would call and collect it, and our name would be removed from marketing.
30 minutes ago we received an email asking for a review………

Kevin rang and said would I like it installing earlier seen as he was in the area and he had finished his last job. He was very friendly, helpful, knowledgeable, cheerful, quick at getting the job done and tidied up after himself.

He explained everything well and when a problem arose with the cable he soon came up with a solution and cracked on with the job even in the heavy rain

Kevin our installer was brilliant, he listened to exactly what we wanted with the placement of the junction boxes and route of the fibre. Top man, great service. Many thanks

Rated 4 instead of 5, as communications about install appts could be more proactive.
(Ref: John Lewis… email to confirm appt booking, email to get ready for your booking etc). WhatsApp messages would be sufficient.

Broadband now installed. JJ and Nsthsn have provided great service and response during the connection process.

Great, efficient service, highly responsive, lovely people

Glad it's happened to have wefibre installed. But the timing was very disappointing as we waited for a long time. I'm so looking forward to watch a lot of film through wifi.

The whole process took far too long! Communication was also very poor

3rd team successfully connected. Quick and efficient. Everything working well. Router does not have a WPS button or a small detacheable panel with the code on it. Waiting now for a response re main phone.