WeFibre Reviews 441

Good communication and very helpful and polite engineer. Speeds are much faster than we had before but are around 100 MB on 5G rather than 1GB. Good value as part of rural broadband scheme.

4x faster than BT broadband. Instalation team were very helpful.

To be honest we hand about a 10 month wait to get the fiber line installed. With numerous visits I think 6 engineers visits before JJ came and did a real assessment and then his two visits to install the line.

So 10 months to get it installed with 9 days booked off work. That's a terrible schedule and I'm just really unimpressed with that lead time and hassel.

But the engineer JJ was the silver lining and a credit to the company and resorted what little faith I did have.

FYI We started this journey on 24th March 2023

Unusual nowadays but when you call the number the phone is answered by a helpful human, yes a helpful human.
None of this ‘ your call is important to us, just that we can’t be bothered to answer it nonsense.
The helpful human provides sensible solutions, help and guidance.
Thank you.
Oh, and by the way the product is fantastic, does exactly what it says it will do. I would recommend you get this as soon as you can.

Fantastic customer service thanks ashleigh.

Put order in three months ago, had installations canceled twice with feeble excuses. So canceled order. WOULD NOT RECOMMEND THIS COMPANY.

Initial installation didn't happen due to having no ladders. Surely this is a standard kit required for installing. Poor communication following this initial cancellation. I had to chase up the next date which then meant i needed to have another months supply of my old provider.

Had wefibre installed at home, a little slow getting in contact, but once the installation date was booked the whole process was painless, the guy who came to do the installation was very polite very professional and did very good neat job, he explained everything he was doing and completed very quickly. The actual speed is quite as fast as advertised but is still very very good, Thanks

Haven’t answered my query or my call for help

First person to connect us said he couldn’t ? Josh who was second was very good, He was quick and efficient. Overall went well and am happy with speeds.
Would recommend.

From ordering my wefibre, to being installed, it was a smooth process. I could log in to my account and see the progress of my order. The engineer who installed, was very professional.

Can't fault the company. Pre-installation queries were answered promptly. The installing engineer was punctual, polite and very helpful in explaining what he was going to do and again in how to get the best out of the router once it has been installed.

Great product when finally delivered 2 years later than originally advertised. WeFibre went out of their way to deliver a 'non-standard' rural install. Amazing speeds compared to our old FTTC service at a very competitive price.

The fibre connectivity is impressive, speeds are terrific. But the communication before installation was almost entirely absent.

Very professional

Home installation was excellent and installer was very accommodating. Broadband speed as advertised at close to 1Gbs.
Connection to the main network though was frustrating as route was changed several times throughout the year finally settling on the obvious route. Even then the final cabling to our group of houses took longer than promised.

Excellent customer service. I had an issue concerning my account and it was swiftly and very efficiently resolved.

Cant fault the engineer, took his shoes off and left them on matt every time was in and out of house so there was no dirt on carpets, hoovered up after himself after drilling and took all rubbish and everything away with him, nice guy very approachable and happy to answer any questions. 10/10 service

Setting aside the 18 month delay and endless excuses in getting the promised broadband installed, our experience with this company was shockingly bad. As well as broadband, we decided to transfer our landline to WeFibre. Final installation appointment was booked, but the day before this was due to happen, thanks to the premature action of WeFibre, and without our knowledge or permission, BT disconnected both our broadband and landline. We rang WeFibre. The promised call back never happened. My husband and I both work from home. You can imagine the scenario. No-one at WeFibre cared or had any sense of urgency at all. When the engineer arrived on Friday morning he said due to "technical issues" we wouldn't be getting connected after all and it would be "sometime next week". This set the pattern for 8 days with no broadband or landline, endless frustrating calls to the world's most dreadful call centre, repeated failures to either call us back or meet promised deadlines. Excuses for lack of progress changed daily. It became clear to us that a) the call centre appear to be nothing more than glorified message takers, without even rudimentary technical knowledge and b) have little or no control over the people on the ground (Telcom); we knew more about what was happening (or more accurately not happening) in our street as we used to go and look-mostly it was tumbleweed, despite being assured workers were 'on site'. When, after 8 days of unbelievable stress and hassle trying to do our jobs with mobile phone hotspots, we got connected, we still had no landline. The crowning glory was ringing the call centre on the weekend we discovered this to be told someone "would contact us in office hours" which means Mon-Fri 9-5. Perish the thought anyone has the temerity to have a technical issue "out of office hours" or that a person may be reliant on a landline to speak to family or medical services at a weekend. I could rant on for hours. I have no confidence in this company. WeFibre have been quick to pursue ME to 'confirm my connection' so they can collect their 4.5k of public money ('the voucher') for this abysmal treatment. Suffice to say we will be putting in a detailed complaint to WeFibre, and also to Ofcom. I have also reported this to the Govt Dept in charge of this scheme.