Welcomemrbaby! Reviews 

Buongiorno,

ho fatto un ` ordine il 10/01/2020 alla ditta “ La Nouva Culla del Bimbo S.r.l. I”. Il 13/01/2020 ho gia` fatto il pagamento di 1109 ,90€ nel conto IT04W0326822300052650475760 per l´ aquisto di un passeggino“Classica Jacquard By Inglesina”.

Quando abbiamo pagato, Voi avette ordinato il passeggino alla ditta produttrice in Inghilterra, pero`due giorni piu`` tardi avete fatto l` anulamento del ordine del passeggino.

Il passeggino gia` pagato, doveva arrivare entro 20 giorni lavorativi, pero` non e`` arrivato neanche fino il giorno di oggi, 29/02/2020.

Ho fatto una telefonata con la ditta produttrice (INGLESINA) che mi hanno comunicato che loro mandano il passeggino soltanto quando voi fatte il trasferimento dei soldi verso loro.

Per tutto questo, se non ricevero` entro 24 ore da voi una mail dove si fa vedere che avete fatto il pagamento di 1109,90 € verso Inglesina e la loro conferma di ricevimento dei soldi, per il numero di ordine 16314, prendero` I provvedimenti per farvi causa e anche faro`una denuncia ala protezione dei consumatori per riavere I miei soldi.

Vi faccio sapere che in conformita` con diritto di receso, abbiamo anche il diritto di restituire il prodotto aquistato entro 14 giorni da quando verra` consegnato.

Secondo la normative europea sui diritti dei consumatori, posso usare come un contratto fra di noi,la mail che Lei mi ha mandato dove avete confermato il nostro pagamento del passeggino.

Allego a questa mail anche I documenti dove si fa vedere il mio pagamento effettuato per il passeggino e anche la mail dove voi confermate che avete ricevuto la somma di 1102,9 € per il passeggino.

my Order ID: #16405 I send e-mail but no one answer my question since they take my money. It's long time now,I should get my thing already.But I don't hear anything from this website. I would advise anyone don't purchasing from this website. It's SCAM

Hice un pedido hace diez dias
#16358, silla para el coche concord reverso plus moss green. Debo rectificar mi comentario pues me llego a casa en 2 semanas.
Todo bien empaquetado y en orden, volvere a hacer pedidos a esta pagina, se que aunque tarden en contestar todo llega

Commande passée le 2/1, reçue le 24... il ne faut pas être pressé mais par rapport Aux autres avis, j’ai eu beaucoup de chance ! Super tarif sur un siege auto (une centaine d’eu De moins) . Je précise que je les ai contactés par email juste après avoir passé commande et j’ai eu un retour.

I made an order for a carseat on 3 Jan. The delivery time was listed 10-15 days. This has now been exceeded.
Twice I have emailed, both directly and through the site, to get an update but I have heard nothing back.
Very bad customer service.
Perhaps here I will get a reply???
Order no is 16264

Thanks have received order number 16266.
Just what I wanted will be using again.
Exact shipping and delivery time. The negative reviews got me worried but you prove me wrong. Only downfall is response via your website and update shipping. If you can respond to customers it will improve your reviews. Thanks once again from uk.

Mala experiencia porque no responden en el ticket, no hay actualizaciones del pedido ni nada. Y han pasado 8 dias.

El pedido es de 4 de enero de 2020 numero 16270

Edito: he tenido comunicacion de la tienda. En cuanto todo este resuelto. Edito la finalizacion. La comunicacion se ha producido gracias a esta opinion.

Edito2: el paquete ha llegado, pero El soporte de la cabeza parece tener uso. O ha sido una mala impresion de la pegatina. Si me dejan subir una fotografia se lo muestro. Añado las 2 estrellas.

Edito3: el producto ha llegado, pero hablar con la empresa de compra o intentar ver que tiene errores de impresion el producto, pareciendo de segunda mano. Añado las 3 estrellas por el precio del producto.

Gracias

Order # 16143 I opened a ticket a week ago and nobody responded.
I need to know the status of my order that I placed on Dec 3rd!
please help.

Where are my tractors? No response via customer service email. No response from PayPal. Just let me know if my tractors are coming!

EDIT: 23 December 2019. Thank you for providing a tracking reference after 30 days; unfortunately the reference is incorrect and so I still cannot track the order. Fortunately, as 30 days have elapsed, I am able to cancel the order immediately. I have emailed Paypal and dpd group in the hope that I can refuse delivery and therefore not deal with this useless company's returns policy.

I’ve just ordered a John Deere gator from this company and emailed them to ask would it arrive before Christmas.. I then found this page and my heart sank. There are people on here waiting weeks and haven’t received their orders yet.. I have no chance! Am I better to cancel (if I can?)
Edited..
Tried to cancel my order one hour after I placed it, sent multiple emails, messages etc - all to no response. To be fair the gator did actually arrive, just a shame that it was 10 days after Santa had been. (Had to go out and buy another in case this one didn’t arrive - just as well we did.) Now going to try and sell this one on eBay - daren’t send it back as worried will never see a refund!

J'ai passé une commande (plus de 800€) et je n'ai aucune nouvelle, je les ai contacté et je n'ai aucune réponse. Si un professionnel de ce site voit mon message, il s'agit de la commande 16118. Aucun respect pour le client. J'ai payé avec PayPal donc je demanderai un remboursement d'ici quelques jours si je n'ai pas de nouvelles

I ordered a John Deere tractor 3 weeks ago and despite a 10-15 day delivery timescale I have yet to receive it. I have raised a query 43367 nearly a week ago and it has not been responded to. I have put 2 further queries through and nothing. Communication is diabolical and would not recommend this company.
I will now be raising a dispute through my card provider.

I have now received my delivery but my tractor is damaged plastic broken. What do I need to do to get replacement pieces?

Ordered a Peg Perego 12v ride on John Deere Tractor on 17th November, this is a Christmas present for my very excited 3 year old who is desperate for one of these. Money was taken straight away and I have not heard anything since.
I have sent a direct email, 2 messages through chat option and have 3 live tickets open awaiting response, that it says I will get a response from within 24 hours. Ooh 6 days since the first one.
I have spoken to my card company and they will open claim on the 2nd of December which is Monday if I have not got full responses and delivery information etc by then.
Won't be using this company again.
Christina Hutton

Ordered a car seat base on 25 October, and have not heard anything since they took my money. I have emailed, used the chat function on the site, opened a customer service ticket all to no avail. I’m giving them a bad review here since this looks like the only some have gotten a response from them. I have repeatedly asked for shipping confirmation, or tracking information, and all I have received is silence. I’m understanding about long shipping times to the US, but I would like to see confirmation that they have actually shipped my item and not stolen my money.

The order number is 15958.

I would advise anyone thinking about purchasing from this retailer to think carefully before sending them money. The bad reviews outnumber the good, and my experience has been terrible. I am very close to filing a dispute to have my money returned.

I’ve asked several times now for updates on the shipment with no response. I’ve asked for them to cancel the order and issue a full refund with no response. They left us with no option but to file a dispute through our credit card to get our money back. Amazing that companies still operate this way.

I would advise everyone to never do business with this company, it will end badly for you.

::: please DO NOT BUY from this seller, the stress accompanied is not worth it!!! :::

I wish I saw these reviews before my purchase. I bought a carseat on the 25/10/19...since then I have heard nothing. I sent a question in regards to the tracking number, nothing, niente. I am stuck in the house with the baby, cant drive anywhere.
I am afraid I an in similar situation as other people here. I will have to start the refund process, what a waste of time

It's been almost a month now. No tracking number nor further information provided. Still waiting for my CARSEAT. A star down for "customer service". BAD

EDIT 2: it is now, 5/12/2019 and I still have no information but broken promises ... awful, stressful and disappointing experience.

EDIT 3: I finally received my carseat last week (over month and half of waiting) after passing the case to PayPal. I ordered the item from their website only because of the colour which was not available in the country I live in... they sent the wrong one... this company is a JOKE
Almost two months now and I ended up with not what I ordered. SHOCKING

Ok so this review is in 3 parts, the good the bad and the ugly!
So I wanted the Cosatto Posy Port car seat, I have the pushchair but no one in UK or in fact the world it seems has this except this seller....that’s part of the good bit also when they do send out the goods it’s by DPD and you can track it.

The bad....after ordering I sent a million emails, used the online support, rang the number I found on Facebook...nothing...I’d paid my money and hadn’t heard a thing....This was going on a week and I’m not one to mess about!

The ugly...I had to raise an PayPal dispute and escalate it before I had any contact with anyone....even then it was just to say it would be here soon....PayPal sent the tracking but I had to figure out who and what the number was as it didn’t tell me, my iPhone said it was fedex but turned out to be Italian DPD and the shipping number rather than the tracking.

Now I have finally received my car seat to go with everything, it was beautifully packaged and as I said when I had tracking it was great.

LISTEN UP WELCOME MR BABY....you have a well built website, good products so why don’t you stop giving yourself a bad name and answer calls and emails! Don’t make the buyer get irate and give bad feedback or go through PayPal.
Customer service isn’t hard or expensive to send yourself on a course.
Now below my review are loads of other people desperate for their items and tracking.
Deal with them and try and raise your profile!

2 on trust pilot is awful and so is 85% on eBay.
Come on you can do better for your customers!!!

Buonasera vorrei condividere la mia eccezionale esperienza avuta con il sito welcomemrbaby.Dovevo scegliere,e,spedire un regalo ad un mio amico che vive a Rotterdam,e dopo una attenta valutazione ho deciso di acquistare il prodotto e farlo spedire.
I tempi di consegna e spedizione sono stati rispettati e nel prezzo del prodotto era anche compresa la spedizione.Ringrazio il venditore per l'ottima assistenza e competenza.

Terrible terrible customer service. You pay for the stuff and that’s the end of story. They don’t ship it nor answering your emails. I have contacted them via every possible method regarding a wrong order I placed and requested a refund. Now I’m only 600 dollars short...

Ne jamais commander j’ai eu ! J’ai commander une poussette à 910 euro cela fait plus d’un mois et a ce jour je n’es toujours pas mon articles ! Il ne réponde ni au téléphone ni par mail . J’ai réussi pendant une journée à communiquer qu’avec eu via Messenger mais dès que je leur et demander le remboursement de mon article il ne mon jamais répondu et maintenant il m’on maintenant bloquer ! Je ne peut plus les contacter ! Très décevant .