Well Polished Reviews 721

Well Polished matched me with a cleaner from day one, Liri.

Liri has been fantastic, always leaves the house spotless and looking amazing.

Couldn’t ask for a more reliable, trusting individual.

10/10 service.

Well Polished Sheffield, terrible service.

I was a customer of Well Polished for around three months. While I liked the individual cleaners, the agency itself is very disorganised and seems to lack control over its operations.

Appointments were unreliable—cleaners frequently changed their scheduled times, and on several occasions didn’t attend at all due to apparent disputes with the agency over pay.

One particular incident stood out: I was assured the issue had been resolved and that the cleaner would attend, but they still didn’t show up. Even more concerning, the agency was unaware of the missed appointment, and I had to chase the issue myself despite having already raised it earlier that same day.

To make matters worse, the company took a direct debit payment for a week where no service was provided. I requested a refund, was told it would be investigated, and since then they have failed to respond. My calls and messages have also been ignored.

Overall, while the cleaners themselves were good, the agency’s lack of organisation, communication, and accountability makes this a service I would not recommend.

Well polished supplied us with Monica for almost a year. Monica was great, always did a superb job and was a pleasure to have in the house. I would definitely recommend Monica and Well Polished.

I was with Well Polished for nearly 2 years and highly recommend them. I had Juliet as my cleaner. Juliet was a great and hard working cleaner and a lovely lady. So easy to get on with.

I also must mention the boss Paula who also is a very nice lady, very easy going and very polite.

If I need a cleaner in the future, I will not hesutare to use Well polished.

Great service, very professional. Would highly recommend.

EXCELLENT SERVICE
I needed a house clean for the completion date of the sale of my property (2 bed bungalow in West Horndon.) Are we only agreed the completion date just before the Easter bank holiday I had very little notice to find a cleaner and Lindsey from Well Polished was the only cleaning company who got back to me (out of 8 phone calls/web enquiries!!)
Lindsey couldn't get any of her staff to cover our visit so SHE CAME HERSELF (with her aunt) and did an excellent job vacuuming the house, cleaning floors, windows and skirting boards.

Kate is not a great person to deal with. No communication at all.constant lies. Never had such a bad experience.

Engaged a regular cleaning service. Smooth to set up and great quality work. Incredibly professional and proactive if changes to schedules were requested or unpredicted and continued to provide help and advice after service was stopped (no fault of Well Polished). Highly recommended.

What can I say about these guys, professional, thorough, fabulous communication.They tailored around my needs and I am so impressed- absolutely recommended. One very happy customer and will use them as long as I need too - fabulous, thanks all x

Please please please avoid Well Polished at all costs.

We signed up to fortnightly cleans with Well Polished, based on the understanding we would be assigned own our cleaner for the duration of our service.

Minutes before our first clean we received messages from an unknown person, who turned out to be our replacement cleaner. For the weeks that followed we were repeatedly told that different cleaners would attend for our cleans, some of which did not turn up and give any particular reason why.

After two back to back last minute cancellations we choose to terminate our service. We then spent the next two months, persistently chasing Well Polished for a full refund of our final month's service fees. They were clearly stalling / avoiding in the hope we would stop chasing.

Overall, whether this is just the Sheffield branch or the entire business, we found them to be incredibly unorganised, poor communicators and disinterested in providing anything close to a cleaning service.

Our cleaner is fabulous she does an amazing thorough job.
However the fee we have to pay the agency is too much.

Been with Well Polished for many years now. Always reliable and great service. Definitely recommend.

Tina and a colleague arrived on time very polite and professional from start to finish. They did an excellent clean of my flat. Everything was perfectly cleaned. I cant thank them enough. I'll certainly be using them again. 10 out of 10.

From the outset a friendly, professional approach from the lovely Clare, who organised the whole process for us efficiently and with responsiveness to our needs. Then we had Jade, the dream cleaner. Proactive, effective cleaning with attention to detail and obvious care to leave the place beautiful. And on top of that a lovely person, too. ☺️

I contacted Well Polished about having a deep clean to start with after moving into our new home which meant that we could spend our time unpacking and settling in. As it made such a difference, we decided to continue with a fortnightly 2hour clean. Our cleaner, Tan, is friendly, efficient and reliable and we can really see the difference after her visits.

I had a ‘one off’ deep clean following a move. This was easy to organise; staff are friendly, professional and reliable. I was very pleased with the result and went on to organise a weekly clean which is going well. Happy to recommend
24 March 2026.

Wonderful service! Bishops stortford. Jackie helped sort a last minute change of timing and saved me! Bobi is amazing! Unbelievably hard working! My home has never been cleaner! I am truly blown away by both service and professionalism! Couldn’t recommend more!

Molly Bright has been cleaning for us once a week for four months and has been a great success

I am extremely disappointed with the unprofessional conduct of this service. I had explicitly arranged for a single cleaner to attend my property due to having a dog; however, on the day of the initial clean, two cleaners arrived.
I explained that this was not what had been agreed and that I was unable to proceed under those circumstances. The cleaners stated that this arrangement had been approved by the coordinator, Annie. When I later contacted Annie, she confirmed she had no knowledge of any such change.
This raises serious concerns. Had I not been at home, an unauthorised individual would have entered my property without my consent or awareness. Furthermore, the apparent lack of communication between staff and the coordinator makes the service feel unreliable and untrustworthy.
I requested a refund for my initial payment. While I received an apology after raising the issue, my subsequent emails regarding the refund have been ignored.
Overall, this experience has been highly unsatisfactory and reflects a significant lack of professionalism.

Chloe who dealt with my enquiry was super efficient and went out of her way to make me feel confident about their service.

Lisa who came to do the clean did a great job and was lovely to deal with.