Wellawhite Reviews 

I purchased the toothpaste whitener on July 7th, and it has not arrived. I have been back and forth with their chat/staff about shipping, and they sent this tracking number that has not moved from Ordered to Shipped since July 8, 2025, and has not been updated on the tracker to see where they are with the products. I don't know if the products are in the warehouse or customs. What are these people doing selling products online if they do not intend to ship the products to the customers? Yet, how are they getting away with doing this to the consumer? Oh, this is extremely bad.

I tried to place an order for the toothpaste to try it and they upgraded to sending me 3 toothbrushes I did not want. Emailed and called and 15 minutes later they said it was already shipped (took 15 minutes for someone to answer customer support, but I called right away). They said I could send it back, but then I got an another email saying hygiene products are non-returnable. My credit card told me to return it (although the shipping to Lithuania may be more than the shipped items). Then they will open a dispute. I tried to fix this within a few minutes of ordering, but they have this scam all planned. Even if I like the toothpaste, I will not buy again. Plus, if I knew the company was in Lithuania, I would not have bought... the website says "WellaWhite image AMERICA’S #1 RATED DENTAL CARE BRAND." It is not even an American brand as the "contact us" page says: UAB Commercecore, Savanorių pr. 363, Kaunas, Lithuania

This company is an absolute scam. I was conned into purchasing more items than I wanted by them advertising a price for 5 but only having”each” in small print. I immediately contacted them to cancel when I saw the Paypal notification and was told too late. My experience is identical to another poster on this site with identical email responses. Roxanne Sanders 1/5/25) Have lodged a dispute with Paypal and await resolution in due course.

Finger weg von diesem „Unternehmen“!!!!!!
Alles riecht nach Betrug!!!!
NICHT BEI DENEN BESTELLEN!!!!!

I’m not one that normally leaves a negative review but, hopefully I can save someone else some trouble. My son ordered these toothbrushes for Christmas. 1st, they doubled his order & yes, charged him for it, and 2nd the toothbrush broke after only 5 months of typical use. Customer service says their policy is 30 days & then gave excuses when I asked to speak with someone else. When I tried calling back, they would not answer the phone. My son paid over $100 for these & they will do nothing about it. Please use your money at a reputable company & not with Wella White.

They didn't receipt my payment, but they took the y. I never received my order, there was no tracking details sent. They didn't respond to any of my messages. DO NOT USE THIS COMPANY!!!!

BE WARNED! DO NOT BUY FROM THIS COMPANY. What a shocking company! Do not waste your money. They are not ethical at all. Clearly states two year warranty but just try getting a faulty item replaced. I bought a toothbrush which stopped working after 3 months. They have refused to give me a refund or replacement even though the product is not working or fit for purpose. I would rather be rating them no stars at all.

Bought a dental flosser after extensive searching, paid £80 + and waited ages for it to arrive, disappointed is not the word when it did arrive, it lacked power was quite flimsy and not what I expected for the money. Anyway after 3 months it just gave up and is now exactly where it belongs……in the bin. Furthermore it comes in a generic box with no business details, phone number etc. Do not buy, save your money.

the water pic is not strong enough to get in between your teeth. I am also not happy that by error I ended up ordering 3 additional water pic and when I called 10 minutes after placing the order I was told it was too late to cancel the additional water pics I am now trying to send them back for a refund but I know how this is going to workout I will be stuck with them.

This is the worst company that I have ever had dealings with. Don't buy any of their products. I bought a toothbrush which within 9 months the spike snapped off. They would not replace the item nor give a refund. After my several protests they agreed in writing to a refund. When no refund appeared I protested again only to be told that they would not, after all, give a refund as it was outside their 30 day replacement policy. What a rubbish product with only a 30 day warranty. Be warned, this company makes an inferior product and furthermore acts wholly dishonourably. Don't give them your money.

Do not buy from these people. I cancelled my order within 24 hours of ordering, but they still charged me and sent the item 2 weeks later. This is a scam

Teeth whitening products arrived with a completely different branding Glory Smile - a clear SCAM
Do not buy from these people
Customer service say the products cannot be refunded as they are sanitary products and yet they are sealed

I have now been offered a replacement- what I actually ordered
I’ll report back when it arrives

Money taken for 3 orders before i confirmed its a con
Wellawhite invoiced me before I'd even finalised payment on PayPal, 3 different deductions from my bank for the 1 transaction. Wellawhite are scammers. Please take time to read the 1 star reviews and you will see I'm not the only one.
Avoid at all cost.
When you contact them after 10 minutes they say the order is already shipped. a well rehearsed line............

Wellawhite invoiced me before I'd even finalised payment on PayPal, they also doubled the order and added extended warranty and premium postage. They made it so hard to work out the transaction by having 3 different deductions from my bank for the 1 transaction. PayPal won't help because Wellawhite make it look legitimate. This mob Wellawhite are scammers and if you do business with them you are likely to be robbed and left with no way of recovering your money. Please take time to read the 1 star reviews and you will see I'm not the only one.

Really disappointed with this toothbrush. Really poor hygiene and it is not recommended by dentists as they advertised. A complete waste of money. Don't buy this toothbrush if you care about your teeth.

I bought this toothbrush 4 months ago, it had good reviews. The charger doesn't work anymore after 4 charging. It only has one month warranty. I contacted them about the issue, all they said is try another cable, which I did, and, sorry it only has one month warranty. So i am left with a new toothbrush I can't use. Also the brush is different to the standard electric tooth brush, which means you can't find them in shops [i hadn't noticed it was different].
the one star is for its lightness and it looks good.
don't waste your money

Everything the others said is true and I should have known better. Sketchy website, confusing set up so that you order more than you meant to. Placed order by accident, sent email 2 minutes later to customer service and was told it had already shipped. There's literally no way. Every response was clearly auto-generated. If this product is so great, why do they have such an unethically designed website that basically tricks people into buying it?
4/29/2025, 11:27 pm. -email saying an order had been placed for $164.88
04/29/2025, 11:29 pm - Hey there,
Thank you for contacting our Customer Support team @wellawhite.
We're sorry to hear that you want to make a cancelation. Most of the orders are processed within an hour after confirmation to provide quick and efficient delivery. However, we'll forward this request to our warehouse right away to see if a cancellation is still possible and get back to you as soon as we get a reply.
Kind regards,
Customer Support @wellawhite
04/29/2025, 11:33 pm: Janel (CustomerSupport)
Apr 30, 2025, 07:33 GMT+3
Hello there,

Thank you for reaching out.

I just got a response from the warehouse regarding your order and was informed that it has already been packed and dispatched for shipping, so, unfortunately, cancellation is no longer possible.

We really encourage you to give our products a chance and try them out to see if these products are a great fit for you.

To show our appreciation and apologise for the inconvenience caused, I’d like to send you an extended warranty slip absolutely free of charge. This would act as an extra protection for all the items you purchased and double the duration of any warranties you might have ordered already. Would that be alright with you? :)

If you need any other help - feel free to contact us again!

Best,

Janel || Customer Service Representative
Email 4/29, 11:44 pm: Janel (CustomerSupport)
Apr 30, 2025, 07:43 GMT+3
Hello there,

Thank you for getting back to us.

I see that you’d like to cancel your order. Once an order is placed, it gets processed right away and is prepared for shipment to ensure it arrives on time. So, I’m sorry to say that we can’t cancel or change the order after it’s been confirmed.

Please get back to us when the item arrives, and we’ll provide you with the return address and further instructions for refund.

If you have any other questions in the meantime, feel free to ask.

Best regards,
Janel || Customer Service Representative
Email 4/29 at 11:47 pm: Order #40032A6206 Quality-Checked, Packed and Ready to Leave our Warehouse


We're pleased to inform, that your order is quality-checked, carefully packed and ready to leave our warehouse. Your order is ready to be collected by our courier.
Email 4/30 at 12:27 a.m.: Tek (CustomerSupport)
Apr 30, 2025, 08:27 GMT+3
Hello Roxanne

Thank you for contacting us.

Unfortunately, we are unable to accept the return of these items due to strict hygiene and safety regulations. This policy is in place to protect the health and well-being of all our customers, as certain products, such as personal care items, intimate apparel, or consumables, pose a risk if returned after being opened or used. Once these items leave our facility, we cannot guarantee they remain in their original, uncontaminated condition. As a result, for the safety of everyone, we are committed to following this policy and appreciate your understanding.

For further details, please refer to our full return policy on hygiene-sensitive products or feel free to reach out to our customer service team for any clarification.

Please don’t hesitate to get in touch if you have any questions :)

Best regards,
Tek ll Customer Service Representative
Email 4/30 1:01 pm
Kwin (CustomerSupport)
Apr 30, 2025, 21:01 GMT+3
Hello Roxanne,

Appreciate your email.

While we understand that you mentioned they haven't been used, unfortunately, we can no longer accommodate your request.

Let us know if you have further questions.

Regards,
Kwin || Customer Service Representative

After all this b.s., I called, spoke to Maxine. She said a refund would be processed. Resolved? No....
Email from Maxine 4/30 at 2:01 pm:
Maxine (CustomerSupport)
Apr 30, 2025, 22:00 GMT+3
Hello,

I just got a response from the warehouse regarding your order and was informed that it has already been packed and dispatched for shipping, so, unfortunately, cancellation is no longer possible.

However, I managed to cancel the warranty charge, so you’ll be refunded for it shortly :)

If you need any other help - feel free to contact us again!

Maxine ll Customer Service Representative
I was then issued a refund for $9.98.

Dreadful web site that is set up to make you accidentally buy more than you wanted. The site keeps making offer after offer once you have checked out. To decline the offer you have to click tiny print that is sited next to the large purchase button. On two occasions, I accidentally clicked the wrong button. The money was taken instantly before I could cancel the order.
Awful site; avoid this company at all costs as they are tricksters who only want to extract as much money from you as possible.

Customer support member hung up on me and spoke rudely when she couldn't explain why I was given misinformation regarding a return.

I recently purchased 2 but there was an error and it was duplicated. So I paid for 4 and was to receive 4. Immediately contacted them to cancel duplicate but it was already being processed and too late to cancel. Was reassured not to worry because there was a 30 day return policy. As soon as I received the duplicate product I reached out to get instructions for return. Was told the policy due to health regulations is that they are returnable. I have everything in email saying I could! PayPal won't help because it's not a billing issue. I have contacted my credit card company now. I'm so disappointed since the product itself is great but the company is not ! They do not follow through with promises. It is so disappointing because I do like the product and would have given a much better review had they been honest