Haven't used the food yet but it was delivered quickly, packaged really well and I'm sure it is high quality as it was recommended by my breeder. I'll be purchasing more.
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Lees wat reviewers zeggen
Food is excellent. We use them for our dogs and cats and the quality is always very good. It's expensive, but worth it imo. Reason for three stars is their delivery has become very unreliable latel... Toon meer
Bedrijf heeft geantwoord
Good food & competively priced My cat is a convert after living her life on other vet recommended diets she started vomiting. I belive the food she was on had changed their ingredients I started fe... Toon meer
I have fed my dogs on James well beloved for many years and they look and keep very healthy on it. Recently I’ve changed to turkey and veg for them and are very pleased with their condition, I’m also... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Naturally healthy pet food. Made in the UK with wholesome, delicious ingredients, delivered straight to your door. For the past 30 years, pet owners have trusted us to help keep their four-legged friends happy, healthy and full of life. Here at James Wellbeloved, we make wholesome, delicious food to help your pet eat better and live better. Our tasty recipes are made with simple ingredients and are full of goodness. Because it’s only natural to want your pet to love their food and live a healthier, happier life.
Contactgegevens
3D Dundee Road, SL1 4LG, Slough, Verenigd Koninkrijk
- 0800 731 2301
- help@wellbeloved.com
- wellbeloved.com
4,3
Uitstekend
5K reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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New recipe change causing dog sickness
New recipe change causing dog to throw up after every meal.
Unaware of the new recipe change me and my wife were very worried and perplexed why our dog was throwing up food in solid form and undigested 4 days in a row.
Upon checking online it turns out they’ve added chicken fat to the recipe which is causing dogs up and down the country several issues.
After using this company for 6 years I won’t be returning again, I’m also stuck with a £65 bag of dog food that I wouldn’t pass onto anybody for the same issues it’s caused us.
Profits before anything else I suppose!
……
Below I will reply to James Wellbeloved as they’ve contacted me below and I can’t contact after so I will just add here.
I don’t need to seek any medical help for my dog, I swapped her food to a Eukanuba and guess what, no issues since.
So to say you are always trying to put pets priorities first is a bit confusing to me.
I won’t be using you again for any pets I have.
7 november 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for taking the time to share your experience with us, Jason.
We are truly sorry to hear that your dog has become unwell. The health and well-being of pets are our top priorities, and we therefore completely understand how crucial it is for her to be on the right diet.
We are constantly looking at ways to improve and enhance our product experience and have recently made some minor changes to the dry recipes of James Wellbeloved - those were communicated to our JWB subscribers and also highlighted by our retailers as well as on the packaging. Please be assured that these recipe adjustments should not result in adverse effects in your pet, such as sickness, diarrhoea, or a food sensitivity flare-up. When we make any changes, we ensure they receive the seal of approval from our four-legged friends. Please rest assured that our new recipes have passed with flying paws, and your pets should not even notice any difference as they continue to enjoy their favourite food.
If your furry friend is experiencing discomfort or illness, we strongly recommend consulting your vet to ensure her health and well-being.
Please reach out directly in case of any further support needed - we are here to help!
Warm regards, Team Wellbeloved
Changed recipe, AVOID
Changed recipe. Dog has been extremely ill with lots of costly vet visits only to find out down to the recipe change. Extremely angry at James Wellbeloved as a life long customer. AVOID. Will never use their food ever again!!!
10 november 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for sharing your experience with us, James. We’re truly sorry to hear that your furry friend has been feeling unwell. Please know that we take these matters very seriously.
The health and well-being of your pets is our number one priority, which is why we carefully design our recipes to be safe, nutritious, and enjoyable. To better understand your concerns and offer the best possible support for you and your furry friend, we’ve reached out to you via email requesting some additional details.
We look forward to hearing from you and helping in any way we can!
Best wishes,
Team Wellbeloved
I’ve beDisappointed Long-Term Customer: Kibble Size Change Has Ruined a Trusted Producten a loyal buyer of James…
I’ve been a loyal buyer of James Wellbeloved Light Fish dry cat food for nearly five years. One of my cats absolutely loved it and thrived on it — until recently. The kibble size has been changed to match the Turkey variant, and unfortunately, this has made the product unusable for us.
The new, larger kibble is too big for my cat to comfortably eat. She either refuses it altogether or vomits shortly after trying. This is heartbreaking given how well she did on the previous formulation. I purchased 4 x 4kg bags, assuming consistency in the product we’ve relied on for years — only to find it’s now unsuitable.
I reached out to customer service hoping for clarity or support, but received a generic response suggesting I adjust feeding guidelines and check the packaging for kibble size updates. The packaging does not indicate any change, and the response felt dismissive at best.
Now I’m left with a significant amount of expensive food that my cats won’t touch, and a sense that James Wellbeloved is indifferent to the concerns of long-standing customers. A simple heads-up on the packaging or website could have prevented this. Very disappointed.
20 oktober 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for taking the time to share your experience with us, Sarah. We’re truly sorry to hear about the difficulties you and your cats have faced with the recent changes to our James Wellbeloved dry recipes. As fellow pet lovers, we fully understand how upsetting it can be when a trusted product no longer meets the needs of your beloved companions.
The health and well-being of pets are always our top priorities, and we take feedback like yours very seriously. While recipe and kibble adjustments are made with care and should not result in adverse effects, we understand that every pet is unique. If your cat is experiencing discomfort or illness, we strongly recommend consulting your vet to ensure her health and well-being.
Regarding the kibble size change, we strive to communicate any updates clearly on our packaging, typically with a new ‘shape’ icon. We’re sorry if this was not visible or clear in your latest purchase. Your feedback highlights the importance of transparency, and we will ensure it’s as helpful as possible for our customers in the future.
We want to support you and have therefore requested your information via Trustpilot so we can reach out directly for further assistance.
Thank you again for your feedback, which helps us improve, and we hope to restore your confidence in us.
Warm regards,
Team Wellbeloved
No delivery of food and no refund yet
I ordered directly from their website as I was away on holiday they failed to deliver item despite been given clear instructions I was promised a refund two weeks ago still waiting tried to speak to them useless having to email the responded once offering the refund I'm still waiting two weeks later I had to find a pets at home store to buy the food not really happy thankfully pets at home had it lesson learnt don't buy direct waste of time and no delivery despite claiming they do
20 september 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for sharing your feedback, Sandra. We sincerely apologise for the inconvenience you’ve experienced with your order and the delay in receiving your refund. We understand how frustrating this must be.
To assist you further, we have reached out privately via Trustpilot to request additional details, as we were unable to locate your account with the name provided. Please rest assured that we are committed to resolving this matter promptly once we have the necessary information.
We appreciate your patience and hope to restore your confidence in our service.
Kind regards,
Team Wellbeloved
Sadly bought out by Mars
Sadly bought out by Mars!
NOTICE ALL REPLIES TO COMPLAINTS ARE CORPORATE BRUSH OFFS.
Cust Serv, food ingredients, system - all going downhill rapidly. A successful Somerset based company purchased by Mars - & I believe being shut down & moved to???? Also chicken fat now in many recipes to save money. Trust grain free fish won’t be affected as my dog will get seriously sick? Such a shame to buy & then destroy an excellent dog food! Will warn my vet who was recommending to circulate info to all vets.
14 oktober 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for sharing your feedback and concerns, Deborah.
James Wellbeloved has always been committed to providing high-quality nutrition for pets, and that commitment remains unchanged. Our team continuously works passionately to uphold the standards and values that have made James Wellbeloved a trusted choice for so many pet parents.
To address your concerns directly: there have been no changes to our recipes recently. We understand how crucial transparency is, especially for pets with diagnosed food allergies, so we clearly list all ingredients on our packaging so pet parents can make informed decisions. Our products are hypoallergenic, excluding common allergens such as beef, pork, soya, eggs, dairy, and wheat, and offer single as well as combined protein sources like turkey, chicken, duck, lamb, or fish.
We truly value your feedback and are here to listen and support you every step of the way. Your concerns matter to us, and we’re committed to addressing them with care and attention. And we’re here to help - If you’d like to talk more about your concerns or need personalised advice for your dog, please don’t hesitate to reach out to us directly.
Thank you again for your feedback - it helps us improve and serve our community of pet parents better.
Warm regards,
Team Wellbeloved
Apalling customer service
The company sent me an email to say that my parcel of dog food was being returned to them and that I would be getting a refund. No explanation was given for this. I immediately ordered the food from another supplier. However, the parcel from James wellbeloved was then delivered the next day, again with no explanation. I emailed to say that it would need to be returned due to their mistake. I was surprised and annoyed to hear that I would have to pay for the postage which when I checked would be nearly £20. I was left with no choice but to keep the food in storage for future use. On opening the package I found that the food had a very short best before date of just 7 weeks! I would recommend the food but not buying it direct from James Wellbeloved as their customer service and use by dates are appalling.
7 oktober 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for taking the time to share your experience with us, Jay. We truly understand how important it is for pet parents to receive their dog’s food promptly and with clear communication, and we’re very sorry for the confusion and inconvenience caused during the delivery of your order!
Please know that we have shared your feedback with our external courier partner to help improve their service and avoid similar issues in the future. As an apology for the misleading delivery communication, we have already provided you with a discount code for your next purchase.
Regarding the best-before date of just 7 weeks on the product you received, we completely agree that this is too short if the product was not purchased on our website’s sales page. To assist you further, could you kindly share a picture of the best-before date on the received package with us via email?
Thank you for being a caring pet parent and for giving us the opportunity to make things right!
Best wishes,
Team Wellbeloved
I have a Vizsla so James Wellbeloved…
I have a Vizsla so James Wellbeloved seemed ideal being Hypoallergenic, however I couldn't stop her gunky ears. I removed Chicken and Beef from her diet (limiting her to just Turkey in the range) and managed to calm the ears down a bit. I have recently changed brands and her ears have cleared up completely.
Not sure what you have put in your food but it does not agree with my pup
6 oktober 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for sharing your experience with your Vizsla with us, and we’re sorry to hear that your furry friend experienced ongoing ear issues.
At James Wellbeloved, we take pride in crafting dog foods from specially selected wholesome ingredients, making them naturally healthy, completely satisfying, and tasty. Our recipes are designed to be naturally hypoallergenic by excluding ingredients that surveys suggest are more likely to cause food intolerances, such as wheat, dairy, beef, pork, eggs, and soya.
We understand how important it is to manage your dog’s sensitivities, which is why all our recipes - except for our High Protein and Canned Dog products - are made with only one animal protein, such as turkey, chicken, lamb, duck, or fish. This approach helps many dogs with food sensitivities, but it is important to note, that every dog is unique and may react differently, and for some dogs with heightened sensitivities, even trace amounts can cause reactions.
We’re glad to hear your Vizsla is doing better now! If you have any further questions or would like to discuss your experience in more detail, please feel free to reach out to our customer care team - We’re always here to help and support you.
Warm regards,
Wellbeloved Team
Have never had a problem before today…
Have never had a problem with James Wellbeloved..always buy my cats food direct from their website and consider myself a loyal customer. However ordered 3 x48 sachets of wet cat food and paid just over £122......arrived home this evening to a delivery box with only 1 x48 sachets inside. Now have a sleepless night worrying that I am going to lose over £80 which I cannot afford to do. Very disappointed, unhappy, stressed and worried. Will edit this review to more positive if James Wellbeloved can resolve speedily and either supply rest of order or give immediate refund....UPDATE: Spoke to nice man on phone yesterday morning and two remaining boxes arrived this morning so upgraded from 1 star to 3 star....still.abit uncertain about ordering from the company again though.
2 oktober 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for sharing your experience and for being a loyal part of the James Wellbeloved family, Emma. We sincerely apologise for the distress and inconvenience caused by the incomplete delivery of your recent order. We understand how important it is to receive orders promptly and correctly, and we regret that this was not your initial experience.
We’re pleased to hear that our team was able to resolve the issue quickly and that the remaining items arrived the following morning. Your feedback is invaluable, and we are continuously working to improve our processes to ensure this does not happen again.
We appreciate your honesty, and if you have any further concerns or suggestions, please don’t hesitate to reach out to us directly. We hope to restore your confidence in ordering from James Wellbeloved and look forward to serving you and your cats in the future.
Best regards,
Team Wellbeloved
New recipe causes vomiting
Feeling a bit lost… my cat has chronic colitis and the only food that we had found that didn’t give her diarrhoea symptoms was James Wellbeloved but her last 3 meals she has vomited immediately. She has been eating this for 8 years no problem. Please bring back the old recipe … Darcy will thank you forever! 😿😿
23 september 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you so much for sharing your experience with us! We genuinely appreciate your loyalty and are truly sorry to hear that Darcy hasn’t been feeling well. We understand how worrying it must be to see your beloved cat react differently to her food after so many years.
To help us look into this further and support you and Darcy, we’ve reached out via Trustpilot to request a few more details so we can contact you directly.
At James Wellbeloved™, we’re committed to providing naturally healthy food that helps pets thrive and enjoy life by your side for many happy years. While we do occasionally update our recipes to improve taste, nutrition, and ingredient quality, we are committed to creating naturally healthy food that keeps pets full of energy and enjoying life by your side for years to come. When we make any changes, we ensure they receive the seal of approval from our four-legged friends.
Your satisfaction and Darcy’s health are our top priorities, and we’re here to help!
Best wishes,
The James Wellbeloved™ Team
Great company
Great company and website, great service . Sometimes a bit dearer than other websites but I tend to wait for offers , but next day delivery is free.
Had an issue with one order and they sorted it out straight away .
19 september 2025
Review zonder uitnodiging
All three of our cats love this food…
All three of our cats love this food and they all seem to be happy and healthy eating it as part of their diet.
We buy the 10kg bags and are disappointed that it is no longer possible to re-seal these large bags to keep the food fresh with the new packaging that James Wellbeloved are using. Please have a rethink on this!
16 september 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you so much for sharing your positive experience with your James Wellbeloved cat food. We’re delighted to hear that all three of your cats are enjoying it and thriving as part of their diet.
We appreciate your feedback regarding the new packaging for our 10kg bags. Keeping your pets’ food fresh is important, and we understand the inconvenience caused by the change in re-sealability. Your feedback will be shared with our packaging team for future consideration , as we are always looking for ways to improve our products and meet our customers’ needs.
Thank you again for your valuable input and for choosing James Wellbeloved. If you have any further suggestions or concerns, please don’t hesitate to reach out.
JWB changed the content and packaging…
JWB changed the content and packaging of their Dry Kibble without any notification, my 2 dogs suffered with sickness, diarrhea, went into septic shock, developed pancreatitis,peritonitis and the older dog lost his spleen. Due to the wonderful vets at TVHC they are both home recovering. This product should be removed from sale in my opinion its rubbish. Mars should be ashamed its all about their bottom line
2 augustus 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you so much Ann for taking the time to share your concerns, and for your loyalty to James Wellbeloved™ over the past years.
We truly appreciate your feedback and are deeply sorry to hear about the difficulties you and your dogs have experienced recently. We’re also pleased to hear about your dogs’ recovery and their well-being.
The health and well-being of pets are our top priorities, and we completely understand how important it is for your dogs to be on the right diet, and we are very sorry to hear about your dog’s experience.
At James Wellbeloved™, our mission is to provide naturally healthy food that helps pets thrive and enjoy life by your side for many happy years. From time to time, we refine our recipes to enhance their taste, nutritional value, and ingredient quality, always with your pet’s health in mind. When we make any changes, we ensure they receive the seal of approval from our four-legged friends, and our new recipes have passed with flying paws.
We communicated the recipe change to all our retailers and James Wellbeloved subscribers. We recognize that this information may not have reached you as effectively as intended.
If you have any additional questions or would like to discuss your experience further, please don’t hesitate to contact us directly - we are here to help!
Alert poultry fat now used in all Wellbeloved product…
Really disappointed as I have been using James Wellbeloved dry dog food for many years as I have 2 dogs that have allergies to Gluten and chicken. The Wellbeloved gluten free product did not include chicken fats so were perfect.
However they changed this in March 2025 without notify or publicising this. It was only as a result of my dogs allergies going into overdrive and the distress it was causing them that I started checking everything to work out what was causing it. Wellbeloved now include chicken and poultry fats in ALL their products so they are now no go products for any pets that have chicken or poultry allergies. When I queried this I was advised that it’s only a coating on the products and won’t cause any reaction! Tell my dogs that and I think they will say differently.
Just wanted people to know as they haven’t broadcast this change which is unfair and unkind.
4 september 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you sincerely for taking the time to share your experience and for your loyalty to James Wellbeloved™ over the years. We genuinely appreciate your honest feedback and are truly sorry to hear about the recent difficulties you and your dogs have encountered.
The health and well-being of pets are our highest priorities. We fully understand how crucial it is for your dogs to be on the right diet, and we regret any experience your pets might have encountered.
At James Wellbeloved™, our mission is to provide naturally healthy food that supports pets in thriving and enjoying life alongside their families for many joyful years. We periodically refine our recipes to improve taste, nutritional content, and ingredient quality—all with your pets health in mind. Rest assured, any changes we make are carefully evaluated and approved, ensuring our new recipes meet the high standards that our furry friends deserve.
We did make efforts to inform all our retailers and our James Wellbeloved subscribers about the modification to the recipes. We understand that this change may not have been communicated effectively to you, and we apologize for any inconvenience this has caused.
If you have any further questions or wish to discuss your experience in more detail, please do not hesitate to contact us. We are here to support you and your pets.
Warm regards,
Team Wellbeloved
Terrible company to order from direct
Terrible company to order from direct. Recently migrated their systems and lost my order. Have failed to deliver a second time and have been waiting two weeks now with no contact. Very poor service.
31 augustus 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for sharing your feedback, James. We sincerely apologise for the inconvenience you've experienced and understand how frustrating it can be when orders are delayed, especially when you're furry friend is waiting for their favourite food.
To better assist you and resolve this issue promptly, we have requested your contact details via Trustpilot so we can reach out directly. Please rest assured that we are committed to providing the best support possible and appreciate your patience as we work to resolve this matter.
Thank you for giving us the opportunity to make things right!
Best wishes,
Team Wellbeloved
Didn't tell customers of recipe…
Didn't tell customers of recipe change..my dog has been on grain free turkey for 81/2 years.new bag last week and has had diarrhoea since eating the new food. Notice biscuits had change shape and very greasy.will be returning food to supplier for a refund. And will be looking for a new food..my dog cannot tolerate the new jame welbeloved recipe.. it makes him ill..
20 augustus 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you so much for taking the time to share your experience, and for your loyalty to James Wellbeloved™ over the past years. We truly appreciate your honest review and are deeply sorry to hear about the difficulties you and your dog have experienced recently.
The health and well-being of pets are our top priorities, and we completely understand how important it is for your dog to be on the right diet and we are very sorry to hear about your dog’s upset tummy.
At James Wellbeloved™, our mission is to provide naturally healthy food that helps pets thrive and enjoy life by your side for many happy years. From time to time, we refine our recipes to enhance their taste, nutritional value, and ingredient quality, always with your pet’s health in mind. When we make any changes, we ensure they receive the seal of approval from our four-legged friends, and our new recipes have passed with flying paws.
We strive to communicate any recipe changes to our subscribers and highlight them with our retailers, but we’re truly sorry if this information did not reach you as clearly as it should have.
We have requested your personal details through Trustpilot so we can reach out directly and assist you further. We want to ensure your concerns are addressed.
If you have any additional questions or would like to discuss your experience further, please don’t hesitate to contact us directly - we are here to help!
Best wishes,
Team Wellbeloved
Shame on James Wellbeloved
We have a fit and healthy 5yr old spaniel and have fed him James Wellbeloved from 8 weeks old.
We first noticed an issue when they changed their website, didn’t send our order and we had to chase them. They then ran out of stock and we had to get it from Amazon. The response from JW was very poor.
When we eventually did get food from them our dog was really unsettled and unhappy, he was off his food and had a lot of diarrhoea. After 3-4 weeks I became quite concerned, he was losing weight and refusing to eat it. I started looking at the reviews and realised that JW had changed their recipe.
I switched to a different brand, Forthglade and he changed over night, gobbling his food up and producing solid stools. An altogether happier dog.
Shame on JW, shambolic website, poor customer service, change in recipe without informing customers and increasing prices….would definitely not recommend and have told as many dog owners as I can about our terrible experience.
22 augustus 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for taking the time to share your experience and we sincerely apologise for the difficulties you have faced and for any distress caused to you and your beloved spaniel.
The health and wellbeing of pets are at the core of everything we do at James Wellbeloved™, and we understand how frustrating it must have been to encounter website issues, stock shortages, and delays, and we truly regret any inconvenience this caused. We aim to provide consistent value and reliable service to all our customers, and we’re sorry to hear that we fell short in your case. Our recent website update was intended to improve your experience, and we’re actively working to resolve any issues that have arisen.
Your comments are invaluable in helping us improve our processes and customer support.
We strive to communicate any recipe changes and subscription updates to our customers and highlight these with our retailers. We are sorry if this information did not reach you as clearly as it should have.
We have requested your personal details through Trustpilot so we can reach out directly and assist you further. We want to ensure your concerns are addressed and explore how we can make things right.
If you have any additional questions or would like to discuss your experience further, please don’t hesitate to contact us directly.
Kind regards,
Team Wellbeloved™
Fish and veg contains poultry fat
I’m not sure why I received a message that James Wellbeloved want my email address and phone number or my review will be taken off line . The review below is my experience.
Basically saying the fish and veg contains poultry fat which when I bought fish kibble it was to avoid poultry.
Review
The fish and veg kibble contains poultry fat . Just bought large bag of fish and veg for a chicken intolerant dog only to find it making her ill as the whole reason for putting her on it was to avoid chicken and they’ve added poultry fat !!
I’m now stuck with a big bag of the stuff.
It appears rather misleading labeling , making the consumer feel it just contains fish and veg
21 augustus 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for leaving your review, Sheila. The health and well-being of pets are our top priorities, and we take such matters very seriously.
To assist you better, we’ve requested more details through Trustpilot so we can contact you directly; however, please feel free to reach out directly - We’re here to support you and want to make sure your concerns are addressed!
At JAMES WELLBELOVED™, we are committed to creating naturally healthy food that keeps pets full of energy and enjoying life by your side for years to come. As such, we adjust our recipes from time to time, always balancing a range of factors including, for example, taste and nutritional profile, ingredient quality, and availability.
When we make any changes, we ensure they receive the seal of approval from our four-legged friends. Please rest assured that our new recipes have passed with flying paws, and your furry friend should not even notice any difference as they continue to enjoy their favourite food.
Please do not hesitate to reach out in case of any further questions - we are here to help!
Best wishes, Team Wellbeloved
All the recent reviews are true
All the recent reviews are true. The website is just one big glitch for us subscription customers, been going on for most of the year.
I get my subscription of 1x12kg bag of dog food every 7 weeks. I sometimes need to bring that forwards, or delay to a later date. I had no problem doing that before the website maintenance team came in.
This time I needed to delay it a couple weeks, tried on the website. It seemed like it was done, although glitched back to main menu… Tell me, why and HOW a set subscription to one bag of dog food, at roughly at £56 is delivered with 2 bags, and charged roughly £112. This should roll over, I just don’t understand how a subscription is magically doubled. I was fuming, not only could I not afford it, I didn’t have the room to keep the toddler sized bag of food that I’d delayed, never mind an extra bag to store and pay for!!!!!!
I just left it, I couldn’t be bothered, it had left me short but I just thought it will be handy when I don’t have to pay for another one if it’s already paid for, and I’m stocked up until winter. I made no extra orders to my subscription, I just do not understand how this could possibly have happened.
So obviously I no longer needed the next due order. Went on to cancel, website doesn’t work still. Went on to live chat and asked for this to be done for me, iris the human I finally got to, assured me that she’d delayed for another 7 weeks.
I thought, ok but if the next order is delayed, will that automatically delay the rest 7 weeks after the next order gets to my door. I queried this and she again assured me no it will always be your 7 week gap in between orders unless changed. Thinking I don’t want multiple bags turning up at my door again.
Brilliant all sorted.
Go to sleep, wake up- Lo and behold I get an email your order is dispatched. WOW. Not on my watch!!!! Furious.
STRAIGHT ONTO CHAT. CANCEL THIS NOW, YOU CAN SEE MY CHAT HISTORY ONLY YESTERDAY.
food came, demanded a refund. And demanded again another delay as yet again I had another 12kg bag.
3 bags sat in my hallway blocking my stairs, my fire exit.
I thought I’d visit trip advisor to see if it’s just me with the website. Nope. I think I too will be cancelling everything now and changing food if they are dishonest about ingredients changes. Too much hassle I do not need.
15 augustus 2025
Review zonder uitnodiging
I have removed my custom.
I used James Wellbeloved for many years until recently. The products (dog food in my case) are fantastic - great quality and variety. However, the glitches in the system combined with very poor response from customer service means I have removed my custom.
Many times when I had changed or delayed a subscription item, it either didn't arrive or the wrong item came at the wrong time, and sometimes was delivered to the wrong place. Several times, the bag had been damaged in transit and had been taped closed, but was underweight.
Promised loyalty discounts disappeared and I was given flannel as to why this had happened. Several times, my chosen product was not available. Their website was recently updated which seemed to make everything worse.
I gave them many chances but the final straw was finding my preferred JW product much cheaper elsewhere with a BIG retailer.
2 augustus 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for taking the time to share your feedback with us, Kate. We’re pleased to hear that you’ve enjoyed the quality and variety of our dog food products, but we’re truly sorry for the difficulties you’ve experienced with our service and website recently.
We understand how important it is for your orders to arrive accurately and on time, and we regret any inconvenience caused by system glitches, delivery issues, and damaged packaging. Your experience does not reflect the standards we strive to uphold, and we sincerely apologise for any frustration this has caused.
We also appreciate your feedback regarding loyalty discounts and product availability. We aim to provide consistent value and reliable service to all our customers, and we’re sorry to hear that we fell short in your case. Our recent website update was intended to improve your experience, and we’re actively working to resolve any issues that have arisen.
Your comments are invaluable in helping us improve our processes and customer support. Please know that if there’s anything we can do to assist you, don’t hesitate to reach out to us directly — we would like to make it up to you!
Kind regards,
Team Wellbeloved™
Ingredients change, dog is very ill/ no transparency
Shocked and disappointed that JWB firstly didn't advise that our subscription delivery was cancelled and we almost ran out of the dog food as well as decreased the percentage of our subscription and the price went up by £17 so there is now no benefit or incentive. And to top it off, our dog has had upset stomach, runny stool and accidents in the house for a week now when the new batch arrived and we were so confused to why. We did some digging and behold , so many others are experiencing this and it's because JWB have changed their ingredients without letting customers know! I can't believe a company like this would not have the courtesy to be transparent and care for their customers/ pet and they should know that dogs have very sensitive stomachs and when introducing to new foods or the slightest change in their diet, it can really mess them up. Because we order subscriptions via your website, we have 5 unopened packets and we can no longer use them! We most certainly want our money back and to return them as it doesn't agree with our dog anymore! Extremely disappointed, we have used you for 4 years and was happy, but to treat your customers like this is very sad.
6 augustus 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for sharing your feedback and we are truly sorry to hear about your recent experience and the distress it has caused both you and your dog!
The health and well-being of pets are our highest priorities, and we understand how important it is for your dog to have a diet that suits their needs.
At James Wellbeloved™, our mission is to provide naturally healthy food that helps pets thrive and enjoy life by your side. From time to time, we refine our recipes to enhance taste, nutritional value, and ingredient quality, always with your pet’s health in mind. Any changes we make are carefully tested and approved by our four-legged friends to ensure they continue to enjoy their food.
We strive to communicate any recipe changes and subscription updates to our customers and highlight these with our retailers. We are sorry if this information did not reach you as clearly as it should have, and we understand how frustrating this must be.
Regarding your subscription and the unopened packets, we want to make this right for you. Please contact our customer care team directly so we can assist you and address any further questions you may have.
Once again, we sincerely apologize for the distress this situation has caused. Please do not hesitate to reach out - we are here to help!
Kind regards,
Team Wellbeloved™
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