Haven't used the food yet but it was delivered quickly, packaged really well and I'm sure it is high quality as it was recommended by my breeder. I'll be purchasing more.
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Lees wat reviewers zeggen
Food is excellent. We use them for our dogs and cats and the quality is always very good. It's expensive, but worth it imo. Reason for three stars is their delivery has become very unreliable latel... Toon meer
Bedrijf heeft geantwoord
Good food & competively priced My cat is a convert after living her life on other vet recommended diets she started vomiting. I belive the food she was on had changed their ingredients I started fe... Toon meer
I have fed my dogs on James well beloved for many years and they look and keep very healthy on it. Recently I’ve changed to turkey and veg for them and are very pleased with their condition, I’m also... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Naturally healthy pet food. Made in the UK with wholesome, delicious ingredients, delivered straight to your door. For the past 30 years, pet owners have trusted us to help keep their four-legged friends happy, healthy and full of life. Here at James Wellbeloved, we make wholesome, delicious food to help your pet eat better and live better. Our tasty recipes are made with simple ingredients and are full of goodness. Because it’s only natural to want your pet to love their food and live a healthier, happier life.
Contactgegevens
3D Dundee Road, SL1 4LG, Slough, Verenigd Koninkrijk
- 0800 731 2301
- help@wellbeloved.com
- wellbeloved.com
4,3
Uitstekend
5K reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Lack of attention to customers and their dogs
---- NOTE AFTER READING CUSTOMER SERVICE ANSWER ----25/08/2025
Your answer shows a clear lack of concern for your customers: "your furry friend should not even notice any difference as they continue to enjoy their favourite food." As I clearly stated, HE DOES. A “slight change” for a dog with a sensitive stomach is a big deal, and you should know that better than anyone else.
I can imagine that this change was just to use cheaper ingredients and will mean for us that we have to take on this nice increase of your prices. it is unacceptable.
I am a subscriber, so your claim that the change was “communicated to our James Wellbeloved subscribers and also highlighted by our retailers” is meaningless. Important changes like this should not be buried in dozens of promotional emails or tucked into a tiny flyer with my order. A recipe change is a serious matter and deserves far more care, consideration, and direct communication with the people who rely on your food for their pets’ health.
------INITIAL REVIEW -------
after 4 years with a subscription on the grain-free small breed dry food, James Welbeloved decided to change their recipe without letting any of their customers, letting some of us, with sensitive stomach and allergies, dealing with dogs having terrible diarrhoea.
It has now been 4 days of diarrhoea for my dog and I feel terrible for him.
I tried to contact the customer service and they were not considerate at all.
I find this situation very bad considering that I went for this brand because of their recipe and they simply decided to change it without letting me an opportunity to let my dog adapt to it.
(And after 4 years with this brand I was not expecting to see a price increase of 17 pounds on the order I make monthly. Also without any communication... That was the last straw, I am done)
I wouldn't recommend the brand for it's lack of communication before making huge changes both on their pricing and most importantly their recipe.
9 augustus 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for leaving your review, we appreciate your honest feedback after being loyal to us for so long.
We are also truly sorry to hear that your dog has become unwell. The health and well-being of pets are our top priorities, and we therfore completely understand how crucial it is for him to be on the right diet.
At James Wellbeloved™, our mission is to provide naturally healthy food that helps your pets thrive and enjoy life by your side for many happy years. We care deeply about the well-being of your furry friend. From time to time, we refine our recipes to enhance their taste, nutritional value, and ingredient quality, always with your pet's health in mind. When we make any changes, we ensure they receive the seal of approval from our four-legged friends. Please rest assured that our new recipes have passed with flying paws, and your furry friend should not even notice any difference as they continue to enjoy their favourite food.
The small change to our recipe was communicated to our James Wellbeloved subscribers and also highlighted by our retailers.
Your satisfaction and peace of mind are incredibly important to us, and we want to ensure that all your concerns are addressed. We’ve therefore requested your personal details through Trustpilot so we can reach out directly and offer support.
Kind regards, Team Wellbeloved
Sneaky change to James Wellbeloved
Why have James Wellbeloved changed ingredients in their dry dog food without notifying customers. Like many dogs, mine is allergic to chicken and now their 'novel protein' foods: duck and fish have had the olive oil replaced with poultry fat - this is a cost cutting exercise which is putting dogs with food sensitivities at risk
7 augustus 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you so much James for reaching out to us. We truly appreciate your loyalty .
At James Wellbeloved™, our mission is to provide naturally healthy food that helps your pets thrive and enjoy life by your side for many happy years. We care deeply about the well-being of your furry friend. From time to time, we refine our recipes to enhance their taste, nutritional value, and ingredient quality, always with your pet's health in mind. We understand how crucial it is for our recipes to be loved by your pets, and we’re happy to share that our new formulations have been carefully tested and received with enthusiasm by many pets. The small change to our recipe was communicated to our James Wellbeloved subscribers and also highlighted by our retailers.
Your satisfaction and peace of mind are incredibly important to us, and we want to ensure that all your concerns are addressed. Please feel free to reach out if you have any further questions or need assistance.
Kind regards,
Team Wellbeloved
Really bad customer service
I have always thought James Wellbeloved dog food was great but I ordered a bag of food recently and had the completely wrong food delivered. No worries, mistakes happen but I then messaged directly to them about the issue asking for the correct food and also on FaceBook but no response and that was over a week ago! Needless to say I won't be buying again and also have been left with no dog food and had to buy a different brand.
7 augustus 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for bringing this to our attention and apologies for our late reply.
We are sorry to hear that you have experience this.
We sincerely apologise for the inconvenience caused. A team member has arranged for a replacement order to be sent to you shortly.
We appreciate you taking the time to share your concerns.
Kind regards,
Team Wellbeloved
I have fed my dogs James Wellbeloved…
I have fed my dogs James Wellbeloved dry dog food for the last few years. However, a couple of months ago I opened a bag of the food and noticed there were insects in the food bag. As I had used the same food for my dogs for a few years I reasoned there may have been a problem during the packing process. However, I recently had another James Wellbeloved bag of dog food delivered and on opening found the same type of insects inside the bag. I will no longer be feeding my dogs this food and will selecting an alternative make of dog food. After Mars who make James Wellbeloved dog food replied after they had done an investigation into my complaint where they state they have recognised areas where cleaning needs have been recognised in production and the resighting of lamps and their reduction of the amount, (therefore accepting responsibility and the need for improvements) they offered me a £20 coupon to purchase other James Wellbeloved products. I declined the offer stating that it cost me £43 for the 15kg bag of food which I had to throw away due to the infestation of insects, and had sent them a photograph of one of the bugs and photos of bar code and other codes at their request meaning I had to take the bag out of my bin on 2 occasions, therfore I told them at least I expected them to recompense me the full cost as compensation. Their final response was to inform me as I had purchase the goods from Amazon and not directly from them they were only able to offer me the £20 voucher. This is disgraceful customer service especially as they recognised improvement measures were required in the production process. I will never purchase any products from this company again.
6 augustus 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you Rosemary for bringing this to our attention.
We are sorry to hear that you have a product that doesn't meet your expectations and we apologise for the inconvenience caused.
We have passed on your feedback to the team. A team member will contact you shortly by email regarding this matter.
Best regards,
Team Wellbeloved
COMPANY FALLS INTO THEIR MOUTH!!!
Having been a customer of this company for many years, I've realized that it's recently gone completely downhill.
I sent a message, and no one bothered to respond. I wanted to contact a regional representative, but I think they're gone.
When I called the company to take care of basic issues, I was told, "I don't know, there's no other option, I can't transfer anywhere, I can't handle anything because I'm just a customer service representative who can't do anything at all." So I asked why some uneducated person with no knowledge or practical skills was there, probably to irritate customers with his own incompetence. A son with no knowledge of anything is so pathetic, and there are no words to describe what's happened to this company. If this continues, it will be a failure, like so many companies that have forgotten about their customers and their pets.
9 juli 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Dear Mr John,
Thank you for sharing your feedback with us. We sincerely apologize for the experience you've had and understand your frustration. Your long-standing loyalty as a customer is greatly appreciated, and it’s disheartening to hear that we have not met your expectations recently.
To ensure that your concerns are addressed promptly, an agent will be reaching out to you via email shortly. They will assist you further with your request and work to resolve any issues you may have encountered.
We value your input and are committed to improving our service. Thank you for your patience, and we look forward to the opportunity to restore your confidence in us.
Best regards, Team Wellbeloved
Absolutely shocking customer service
Absolutely shocking customer service. Ordered food over a week ago for my dog. States it has been dispated Royal Mail 24hr tracked. No update whatsoever and has never arrived. I have contacted James Wellbeloved on numerous occasions via online chat, email and even Instagram. No response and if I do get a response it’s not helpful. DO NOT USE THIS WEBSITE!!! I will probably never receive my item or get my money back so avoid at all costs! Absolutely shocking service. Will never use again!
26 juli 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you Ms Hunt for your patience and for bringing this to our attention. We would like to sincerely apologize for the delay in responding to your concerns regarding your recent order with us. We understand how frustrating it must be to experience such a lack of proactive communication and service, especially when it involves your beloved furry friend.
It appears you successfully communicated with one of our agents via chat regarding this matter.
We value your feedback and are committed to improving our service. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please do not hesitate to reach out. Best regards, Team Wellbeloved
Lousy customer service
I set up a subscription for my dog’s food. Realising it was overdue, I kept checking my account and noticed that the due date kept getting put back. Apparently they have stock issues and don’t know when they will be back in stock (despite the fact I could get the same product from Amazon or Pets at Home!). Why hadn’t I been told this? No point in having a subscription if they don’t deliver on time, don’t know when they will be able to deliver and don’t let you know there is a problem.
UPDATE - 8 Aug:
Contrary to what JW said about having notified subscribers, I only received a notification about this today, several weeks after my subscription was due. And contrary to their assurances that the issues were being fixed and that the item should be back in stock soon, it clearly still isn’t.
Also, they have ignored my request (made in an online chat with their customer so-called services on their website) to cancel my subscription.
22 juli 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for sharing your experience with us, Steven. We’re really sorry to hear about the issues with your subscription and the lack of communication regarding stock availability.
We understand how frustrating it is when your furry friend's favourite food doesn't arrive on time! We’re actively working to improve our communication processes to keep our customers informed and ensure timely deliveries. However, we have notified subscribers about the stock issue caused by a supply chain disruption. As production is back as usual, and all products will be restocked very soon.
Your feedback is crucial for us to make the necessary improvements, and we’re committed to resolving these challenges.
If you have any further questions or need assistance, please reach out to us directly - We’re here to help and want to make things right for you!
Thank you for your patience and understanding,
Team Wellbeloved
Used to be good but not any more.
Our 3 cats all loved the turkey and rice adult dry food but since the recipe changed, not any longer. Everything has gone downhill with James Welbeloved since the website overhaul, with the food never being in stock any more and nothing seems to work like it used to subscription wise. It's almost like it's been taken over by another company with no experience of pet food. Look at the recent reviews, nearly all bad. I've had to find a new sensitive food but it has worked out well as it's cheaper.
22 juli 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for taking the time to share your feedback with us, Ian. We’re really sorry to hear about your experience with our products and services.
We understand how important it is for your cats to enjoy their food, and we’re disappointed to learn that the recent recipe change hasn’t worked out for them. At JAMES WELLBELOVED™, we’re dedicated to creating naturally healthy food that will keep your pet full of energy, enjoying life, and by your side for years to come.
Regarding the website and subscription issues, we acknowledge the challenges that have arisen since the upgrade. Please rest assured that we’re working hard to resolve these to ensure a smoother experience for our valued Pet parents!
We truly appreciate your loyalty to James Wellbeloved and are sorry to see you go. If you have any further concerns or if there’s anything we can do to help, please don’t hesitate to reach out to u. Your feedback is invaluable to us as we strive to improve.
Best wishes,
Team Wellbeloved
The warnings are true!
I have always fed my pets JWB as a trusted brand with great results in both my cats and dogs. However my collie who has had it since a puppy has now reacted very badly to the change in recipe, having terrible diarrhoea for days. I didn’t want to believe the online ‘scare mongers’ but unfortunately all the recent warnings and criticism now appears true in my usually young, fit and non temperamental collie.
Will NOT be using it again. VERY disappointed.
22 juli 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you Mrs Leslie for bringing this to our attention.
We genuinely appreciate your loyalty to James Wellbeloved and are truly sorry to hear that your collie is not well. We understand how concerning it must be to see your beloved pet unwell. To assist you better, we’ve requested more details through Trustpilot to contact you directly.
At James Wellbeloved™, our commitment is to provide naturally healthy food that keeps your pets vibrant and enjoying life by your side for many joyful years.
We occasionally refine our recipes to enhance taste, nutritional value, and ingredient quality, always keeping in mind the well-being of your beloved pet.
We understand how important it is for our recipes to meet the approval of your furry companions, and we are pleased to assure you that our new formulations have been thoroughly tested and embraced by pets with enthusiasm.
Your satisfaction and peace of mind are our top priorities, and we want to ensure your concerns are addressed! Best wishes,
Team Wellbeloved
My mum's dog had horrendous itching
My mum's dog had horrendous itching, leading to severe skin conditions and bald patches as a result of this ingredient change. Vet bills came to over £500. All cleared up once they changed the dog food. Do Not Buy.
2 juni 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for bringing this to our attention!
The health and well-being of pets are our top priorities, and we take these matters very seriously. To assist you better, we’ve requested more details through Trustpilot to contact you directly.
At JAMES WELLBELOVED™, we are dedicated to creating naturally healthy food that keeps pets energetic and enjoying life by your side for years to come. We occasionally adjust our recipes, considering factors such as taste, nutritional profile, ingredient quality, and availability.
But we’re dedicated to creating naturally healthy food that will keep pets full of energy, enjoying life, and by Pet Parents side for years to come. When we make any changes, we know how important it is to get the seal of approval from our four-legged friends, so please be assured that our new recipes passed with flying paws.
We’re here to support you and want to ensure your concerns are addressed!
Best wishes,
Team Wellbeloved
Absolutely disgusting customer…
Absolutely disgusting customer servise!!!
Horrific customer care, or better said non existent! I have had an issue over 4 weeks ago now with an order I placed, went thought as I’ve got the email confirmation but never shipped or arrived here. Had to reach out to them and from the very beginning there were issues as their lines are an actual joke?!? Nobody ever answers for days on!!!! Left voicemails and sent emails! No response what so ever! I had the unfortunate time to speak with Iris and Frenklin via their online chat where I’ve asked repeatedly to get a call back and I was completely ignored and I was tossed around and pushed aways with generic responses for days in a row by the above two agents. Then I spoke with another agent named Kevin who did his absolute best, issued a refund for my missed order and a discount code for the frustration caused. Refund arrived quite fast only for the money TO BE TAKEN BACK!!!!!!!!!!! with no email, no warning NO COMMUNICATION!!!! I then emailed them again that was on 8/06/25 and guess what no response! A few days after that the bag of dog food that we ordered initially popped in our front door….. again without an email, no communication without me reordering it!
Please avoid this company as they clearly do not care about their customer not in the least!
Utterly shocked!
Update!
They have reached out to me, apologised and offered a refund which I received already.
Not sure if I will be going back to them yet but appreciate the kind apology.
8 juli 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for taking the time to share your experience with us. Your feedback is incredibly important to us, and we take it very seriously.
We sincerely apologize for the frustration and disappointment you've encountered. We understand how upsetting it is to deal with delays and a lack of communication, especially when you’re expecting a timely resolution. We have requested additional information over Trustpilot to reach out to you directly and provide the support you deserve, but unfortunately, we have not yet received a response.
We have shared your feedback internally to ensure the enhancement of our pet parent servie, and we would appreciate the opportunity to resolve this matter for you. Please reach out to us directly - we are here to help!
Thank you for your understanding, and we hope to regain your trust in the future.
Team Wellbeloved
Misleading and unnacceptable
We put our dog on their single source protein food as he has an intolerance to poultry. To bolster profits they have added poultry fat to their single source protein fish food.
This is false advertising and making our dog ill. Completely unacceptable! The front of the packet still states single source protein!
13 juli 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for your feedback, Michael!
The health and well-being of pets are our top priorities, and we take such matters very seriously. To assist you better, we’ve requested more details through Trustpilot so we can contact you directly; however, as you have not gotten back to us, please feel free to reach out directly - We’re here to support you and want to make sure your concerns are addressed!
At JAMES WELLBELOVED™, we are committed to creating naturally healthy food that keeps pets full of energy and enjoying life by your side for years to come. As such, we adjust our recipes from time to time, always balancing a range of factors including, for example, taste and nutritional profile, ingredient quality and availability.
Please do not hesitate to reach out in case of any further questions - we are here to help!
Best wishes, Team Wellbeloved
Recipe and brand ruined unfortunately
I've been feeding my kitty James Wellbeloved for over 9 years, and he's always been so happy with it, no issues at all. The look and smell of the food used to be amazing: light in colour, with a slight sheen of oil and a lovely aroma (even to me).
Now it looks dull, dry, and has unpleasant smell. I'm currently trying to stock up on older batches from Amazon just to make a gradual transition to something new. It's such a shame.
Cats like mine have extremely sensitive stomachs, and it took me ages to find something that worked for him. It feels unfair to suddenly change a formula that so many pets rely on.
7 juli 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for sharing your experience with us. We’re sorry to hear about your concerns with the recent changes in our product. It’s wonderful to know that your kitty has been happy with James Wellbeloved for over 9 years, and we understand how important it is to find the right food for pets with sensitive stomachs.
We want to assure you that the health and satisfaction of pets are our top priorities. Any changes we make to our recipes are carefully considered and tested to ensure they meet our high standards. We’re committed to providing naturally healthy food that supports pets in living their best lives.
To better understand your concerns and assist you further, we’ve requested additional details through Trustpilot so we can reach out to you directly. We appreciate your feedback and are here to help with any questions or support you may need during this time.
Thank you for your loyalty and understanding!
Best wishes,
Team Wellbeloved
Not happy…
Having used this brand for the past 10+ years (grain free turkey and veg to be specific) one of my dogs became severely unwell on the new version of the food to the point medication was used
There was no indication that the kibble had changed in recipe or size in advance so now I’m left with 8 bags of food I can’t use for my own dogs
I wouldn’t of been so annoyed had it just been the shape of kibble that had changed (although with 2 large breeds the kibble is too small for mine now as the old version was ideal as they had to chew it)
I emailed over 2 weeks ago with no reply and quite frankly I’m done with this brand and have now found a better alternative
8 juli 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
We’re so sorry to hear about the recent issues with our grain-free turkey and veg recipe and how it affected your furry friend. The health and well-being of pets are our top priorities, and we take such matters very seriously!
To assist you better, we’ve requested more details through Trustpilot so we can contact you directly. We’re here to support you and want to make sure your concerns are addressed.
At JAMES WELLBELOVED™, we are committed to creating naturally healthy food that keeps pets full of energy and enjoying life by your side for years to come. When we make any changes, we ensure they receive the seal of approval from our four-legged friends. Please rest assured that our new recipes have passed with flying paws, and your pets should not even notice any difference as they continue to enjoy their favourite food.
Once again, we apologise for the distress this situation has caused, and we appreciate your understanding. Please do not hesitate to reach out in case of any further questions - we are here to help!
Best wishes,
Team Wellbeloved
adult dry dog food (15kg lamb)
Their adult dry dog food (15kg lamb flavour) gave my husky BLOODY gastroenteritis even after doing a slow and steady switch from the old food. Avoid this junk like the plague!!!!
4 juli 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for bringing this to our attention! We’re truly sorry to hear about your husky’s experience with our adult dry dog food in the lamb flavour. The health and well-being of pets are our top priorities, and we take such concerns very seriously!
We’d like to understand more about what happened and assist you further. To do so, we’ve requested additional details through Trustpilot so we can reach out to you directly.
At JAMES WELLBELOVED™, we are dedicated to crafting naturally healthy food that supports pets in living energetic and happy lives. Our recipes undergo rigorous testing to ensure they meet our high standards and are well-received by our four-legged friends. Please rest assured that our new recipes have passed with flying paws, and your pets should not even notice any difference as they continue to enjoy their favourite food.
Thanks for your understanding and please feel free to contact us with any further questions or concerns – we’re here to help.
Best wishes,
Team Wellbeloved
Do not understand the basics of good customer service!
I have used this brand for years for my pets. Until they tried to 'make things better'. The website update was a total failure - no message that it was happening - no indication that I had to do something different, just 'your issue'! The last straw was the failure to deliver a subscription. No comment, no message of 'your delivery will be late'. I had to go find out they were having shipment issues. When I challenged them - they told me they didn't "have time to send a message" - yet they had time to update my shipping date every day of the delay. I have gone elsewhere - this brand do not understand customer service!
3 juli 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for sharing your experience with us, Calum. I’m truly sorry to hear about the frustrations you’ve faced, especially after being a loyal customer for so long. It’s disappointing to know that our recent website update and communication issues have let you down.
We completely understand how important timely updates and reliable deliveries are, and I apologise for the lack of communication regarding your subscription and shipment issues.
Your feedback is invaluable, and I want to assure you that we’re taking it seriously. I’d love the opportunity to look into this further and see how we can make things right. That’s why we’ve requested more details from you via Trustpilot. Once we have that information, we can access your account and investigate the issue more thoroughly.
Thank you for your honesty, and I hope we can regain your trust in the future!
Best wishes,
Team Wellbeloved
poor service
My dog really likes the food, unfortunately my subscription orders keep getting cancelled or delayed and I can't rely on the service
27 juni 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for your feedback, and we’re truly sorry to hear about the inconveniences you’ve experienced with your subscription orders. We understand how important it is to have reliable service, especially when it comes to your furry friends food.
We’d like to look into this matter further to understand why your orders have been canceled or delayed. That’s why we’ve requested more details from you via Trustpilot. Once we have that information, we can investigate the issue more thoroughly.
We appreciate your patience and understanding, and we’re here to help ensure your experience improves moving forward!
Best wishes,
Team Wellbeloved
Have Siamese cat as a new addition and…
Have Siamese cat as a new addition and came with an introduction card offering a free bag of dry food. They definitely got the request because il receiving emails bot one week later and no sample. Sent two emails for help, no answer. Tried their direct telephone number 10 times and never get through. Just asks me to leave a message. For a company of Mat’s status this is terrible service. How not to run a company.
1 juli 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thanks for bringing this to our attention, Kevin! I’m really sorry to hear about your experience, and I want to sincerely apologise for any frustration this may have caused you.
I’ve shared your feedback with our Breeders Team because it’s important to us that we get this right. We truly appreciate you taking the time to let us know.
Best wishes,
Team Wellbeloved
Upset tummy
Have just purchased a new bag of chicken and rice kibble and after just 2 meals my border collie has very bad diarrhoea have been feeding for 6 years without issue, now I feel I need to change to a different brand, such a shame you felt the need to change recipe
27 juni 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for taking the time to share your experience with us, Helen.
We sincerely regret that your dog has been feeling unwell recently. As fellow pet lovers, we truly understand how upsetting it can be when a trusted food product no longer seems to meet your furry friend’s needs.
Please know that we are here to support you, and we will be reaching out to you shortly to discuss this matter further, as our top priority is to ensure that both you and your dog receive the care and attention you deserve.
Warm regards,
Team Wellbeloved
Ingredients change without warning, sick dogs
I buy the big 15kg bags of JWB Lamb & Rice, usually some weeks ahead of needing them, as protection against supply problems. My dogs had been doing well on this food, but the most recent one I opened has caused vomiting and having diarrhoea. Looking at the packaging I see the text has changed from simply "lamb and rice" to "rich in lamb and rice", and the ingredients show a subtle but clearly disruptive change to the ingredients, with no warning on the front of the package advising of this change. The new ingredient is poultry fat. This product is being sold under false pretences; it claims a single protein source (lamb) then includes poultry. I now have over £100 of dog food that I can't risk feeding to my dogs. Not happy at all, and I won't be buying JWB in the future.
25 juni 2025
Review zonder uitnodiging
Antwoord van James Wellbeloved
Thank you for sharing your concerns with us, Paul! We are truly sorry to hear about inconveniences you've experienced, and we completely understand how crucial it is to ensure the health and well-being of your dogs - Please know that this is our top priority as well!
Your feedback is incredibly important to us, and we want to reassure you that we are dedicated to the well-being and satisfaction of both pets and pet parents. We will be reaching out to you directly to address your concerns and explore how we can best support you during this transition.
Best wishes,
Team Wellbeloved
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