Wenzel's the Bakers Reviews 

Was served today at London road high wycombe store today by a lady called Alex and she was so lovely !!
Thank youuuu !!!

I ordered the Oreo cake 8 inches which as per the suggestion on the website should be sufficient for 35 portions. It was barely enough for 22. It was for a kids birthday party and I had to cut very small portions as it would not have been sufficient even for 25.

Went into the kings Langley store this morning and was served by a wonderful member of staff called William. Whilst waiting our turn there was a very difficult customer Infront of us which William dealt with very professionally and so calmly. I told him that he was doing an amazing job and to keep being amazing 🙂 our lunch was 10/10 as usual.

I would like to highly recommend Monica and the team at Harpenden I am a regular customer and this week as they know my order they had it prepared before I walked into the store. Unbelievable customer service was not expecting it but huge credit to them all

Terrible staff who have absolutely no interest in good customer service...no wonder they are going broke!

Ordered breakfast baguette… bacon burnt to a crisp, sausages cold and rubbish service …. Never use Edgware again……. Gregggs is just around the corner, better value, better quantity and better price

Didn’t even finish meal as it was tasteless oily rubbish

I had a very unpleasant experience bournemouth square at Wenzel’s Bakery on 16 January 2026 at around 12:55 PM. The sales executive who served me was extremely rude.

I was purchasing a sandwich and politely mentioned that I had received a discount the previous day using my bus driver’s pass. Instead of explaining the policy properly, she spoke to me in a rude and disrespectful manner.

No customer deserves to be treated like this, especially for asking a simple question. Staff should be polite and professional at all times. Please be aware of this behaviour.

If you want it shorter, stronger, or more polite, tell me and I’ll adjust it.

I was in your Watford store in Watford High Street.
I'd ordered a hot chocolate and the assistant vanished to the back and I was thinking he was making me my drink. After 5 minutes or more he returned and just looked at me. I asked him for my drink and said something about he'd made a coffee but now was going to make my hot chocolate like he was doing me a favour. I think he'd forgotten about my order. Didn't even apologise😕

Went into Wenzels Southbourne Grove a welcoming clean store claire served me ,my favourite Tottenham cake and reccomended strawberry cheesecake doughnut yummy will go again

Purchased a steak bake on Monday 5th January from the King's Langley branch.
Breakdown
(A) pastry greasy
(B) smallest piece of meat going
(C) I think they call it gravy should be call a flavourless grey slime
(D) 99.9% The grey slime
I contacted head office on the same day got an automated reply radio silence since, if that's their idea of customer service I for one will be going elsewhere

Wenzel’s on Parkstone Road, Poole,Dorset is great. The manager Matthew is always so friendly and helpful. Today I’ve tried a different bread and it tastes fantastic.

Just back from Wenzels in Reading town centre (opposite John Lewis). Will be my last visit.

Asked for a tuna salad bagette (baguette of the day @£2.50). Picked up a Tango and a packet of crisps. Went to the counter, and was asked by the staff member "do you want the meal deal". I said yes, and they then said the total was £7.00. I asked how much for the crisps (£1.25) and the drink (£1.75), so I challenge "why is it £7.00". Was told that I had asked for the meal deal, and that is £7.00! I politely challenged and said that I wanted "the cheapest way to buy the three items". Was told again that I had asked for a meal deal. Wow. Incredible.

Collected a sandwich platter from the South Chingford Store this morning for my Grandsons' Birthday Party.

Met by friendly, helpful staff. I can honestly say that it was the best of its kind that I have tasted. Everyone loved the fresh generously cut mixed filling sandwiches. Also, excellent value .Well done, and I will be buying again .

Went to Wenzwls in Guildford at 6pm to be told by Leon they are shut. Opening times on website etc say 6:30pm. Company need to update opening hours

I am giving you five stars however this might change when I weigh myself at the end of the week…. All their products that I have tried are lovely and their staff in the Staines branch are super friendly and the place is clean and well stocked.

Excellent service and good food

All was perfect.......food and service
Anita was great.

Absolutely unacceptable. I got a southern fried chicken baguette and it only had 3 pieces of chicken nuggets in it. I paid 4.50 for the the Chicken not the lettuce. This is unacceptable.

Wenzels Rayners Lane branch has to be the most horrific place I’ve seen let me start by saying I’m a vegetarian I went to buy croissants and the smelt like bacon because it was cooked in the same oven and the bacon was at the top tray and the croissants at the botttom so all the bacon was dripping and it went on the croissant when cooked don’t the Wenzels owner understand that food can be cross contaminated 😔

I was very upset to find out you only give your staff the minimum wage, and also only give them one days holiday a month. They are women with kids that need more support from their employer and cannot afford to take a day off when they need to. As a major food provider you should not be making the ladies, or gentlemen use their annual holiday to be paid when you should be giving them time off and paid when you are closed as a business. I will never buy a product from your company again. You are playing with innocent peoples lives and wellbeing.