Same day call out which was much appreciated. Kameron polite and thoughtful and remained cheerful even when problem turned out to be very minor. Explained everything clearly and was reassuring. Left e... Toon meer
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Lees wat reviewers zeggen
We've been using Western Fuel for 5 years now and are very happy. I regularly do a price comparison when ordering and they are always the best price. The service is very reliable and the drivers alw... Toon meer
We always get excellent service from Western Fuel, whether that's an oil delivery or our boiler services. Our engineer Matt is knowledgable, friendly and knows how to keep our boiler going! We have t... Toon meer
Bedrijf heeft geantwoord
What a shame. Having checked prices on Jan 4th, my neighbours and I, three customers, were about to place orders (which means the vehicle only travels from depot to village once, a 68 mile round trip)... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verwarmingsolie leverancier
- Dieselbrandstofleverancier
- Energieleverancier
- Brandstofleverancier
- Ketel- en verwarmingsdienst
Geschreven door het bedrijf
Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations.
Contactgegevens
197 Bristol Road, TA6 4BJ, Bridgwater, Verenigd Koninkrijk
- 01278 431451
- info@westernfuel.co.uk
- westernfuel.co.uk
4,7
Uitstekend
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Excellent service
Excellent service, fast delivery, and on time
11 maart 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good morning Sarah,
Thank you for your lovely review. We pride ourselves on our service and promptness and are glad you were impressed! We hope to deliver again to you in the future!
Have a great week! -JS
Excellent Delivery
Delivery was quicker than expected and executed with no issues.
12 maart 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Morning Alan,
Thank you for your kind review. We are pleased you were impressed with our promptness and efficiency. We hope to deliver again to you next time.
Have a lovely week! - JS
A speedy service which got us out of…
A speedy service which got us out of hole all of which was provided by helpful and pleasant staff. Excellent.
7 maart 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Morning Michael,
Thank you kindly for your review. We are pleased we were able to help you out with a quick delivery and that you were impressed with our staff. We hope to deliver again to you next time you need fuel!
Have a lovely day! -JS
Competitively priced with really speedy…
Competitively priced with really speedy delivery as well. Very impressed!
3 maart 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Morning Elizabeth,
Thank you for your lovely review. We are pleased that you find our prices competitive and our delivery quick! We look forward to hopefully delivering to you next time.
Have a great week! -JS
Super speedy service which was much…
Super speedy service which was much appreciated. Friendly driver which is always a bonus!
3 maart 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Scarlett,
Thank you for your kind review. We are pleased that you were impressed with our speed and our driver's service. We hope to deliver to you again next time!
Have an excellent evening! - JS
Western Fuel have provided us with…
Western Fuel have provided us with diesel for our business as well as our personal use for the last 3 years.
They are always really helpful, competitive on price and the drivers are equally professional and helpful.
I feel Western Fuel really goes the extra mile as regards Customer Service.
1 maart 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Morning James,
Thank you very much for your lovely review. We pride ourselves on our customer service and are delighted that you approve. Thank you for your continued support. We look forward to delivering to you again in the future.
Have a great day! -JS
Prompt delivery.
Prompt delivery.
However still no key provided for the pad lock following new tank installed last year.
1 maart 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Iain,
Thank you kindly for your review. We are glad you were impressed with our promptness. If you haven't already, please contact the office on 08009805234 or email info@westernfuel.co.uk and we will send a key to your address.
Have a great day! -JS
Exceptionally helpful staff
Exceptionally helpful staff, from ordering to delivery & beyond. Thank you, as this was not a straightforward situation.
26 februari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Denise,
Thank you for your kind review! We pride ourselves on our customer service and are delighted that you were impressed with our friendly staff. We are glad we could help you out.
Have an excellent day! -JS
Well done!
Well done! Friendly and helpful. Worked quickly and quietly, Replacing huge old tank with new 1000 ltr bunded tank. Pumped back the oil they had extracted, leaving me with a full tank. There was some left over which they credited to my account. Couldn’t ask for more.
24 februari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Diana,
Thank you very much for your kind review! Our skilled engineers work as efficiently as possible and aim to accommodate all of our customers' needs. I have passed your message onto the team.
Have a great day! - JS
Always excellent service from Western…
Always excellent service from Western Fuel. Friendly staff, fast delivery and simple payment options.
25 februari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Jane,
Thank you very much for your lovely review! We pride ourselves on our customer service and promptness and are pleased you were impressed. We look forward to hopefully delivering to you again next time!
Have a lovely day! -JS
Great service
We have used Western Fuel for a business for several years and recently, after running out of oil, they were able to arrange for a quick delivery to get everything back up and running. Thank you very much.
25 februari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Morning Jonathan,
Thank you for your kind review. We are so pleased that we could deliver to you quickly when you had ran out of oil. We hope to deliver to you again in the future!
Have a lovely day! - JS
Very nice delivery driver as usual…
Very nice delivery driver as usual perfect service and brilliant communication about delivery we would not deal with anyone else the service is so good. Absolutely nothing is a problem from reception to delivery.
Well done Western Fuel you are simply the best!
22 februari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Morning Christine,
Thank you for your excellent review! We are delighted that you find our service to be the best. We pride ourselves on communication and are glad you were impressed. I have passed your feedback onto the team here.
I hope you have a lovely day! -JS
Service declining
We have been using Western Fuel for 10 years. Unfortunately on the last 3 deliveries there has been a problem which I have had to contact them about. The service used to be excellent, however I don't know if I have been unlucky, but things don't seem to be as good.
Just a further note..... despite the reply from Western fuel no-one has contacted me!!
18 februari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Mrs Rule-Cochrane,
Thank you for bringing your views to our attention
We would like to apologise that we were not able to meet the standards you required as service levels are very important to us. We appreciate that you have been a loyal customer for over 10 years and we value this as a company.
One of our managers will contact you over the coming days to find out more why you feel we did not meet our normal high standard with a view to reassuring you that this will be addressed.
Thank you - JS
Great service as always :)
Great service as always :)
Helpful & friendly staff’
19 februari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Maria,
Thank you for your kind review. We are delighted that you are impressed with our service and staff. We look forward to hopefully delivering to you again next time!
Have a great day! -JS
Excellent customer service
Excellent customer service, easy to order on-line, always delivers before due date, never had any problems, great service.
19 februari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Mr Badland,
Thank you for your lovely review. We have tried to make the ordering process as easy as possible and pride ourselves on our service. We are so pleased that you were impressed! We hope to deliver to you again next time you need fuel!
Have a lovely day! - JS
Driver parked where he was instructed…
Driver parked where he was instructed as the tank is the access is complicated.
19 februari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good morning Kate,
Thank you for your kind review. We are pleased you were happy with how our driver handled your delivery. We look forward to hopefully delivering to you again in the future.
Have a lovely day! -JS
Prompt response from WF office
Driver damaged my wall through no thought and total incompetence. He was not going to bring this to my attention. Luckily I noticed him putting it back together. I phoned office while he was still here. They have kindly arranged for it to be be fixed within the week. Thanks for the prompt response and action.
18 februari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Morning Linda,
Thank you for taking the time to leave us a review. We sincerely apologise for the damage caused to your wall. I am glad we have been able to resolve this quickly.
Have a lovely day! - JS
Superb service from booking to…
Superb service from booking to delivery. Thankyou for bringing so helpful and reliable.
Caroline Dalziel
18 februari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Caroline,
Thank you for leaving us this lovely review! We pride ourselves on our customer service and reliability. We are delighted that you were impressed throughout the process and hope to deliver to you again in future.
Have an excellent day! - JS
Excellent service
Excellent service. Much better than any previous companies- including when we lived in Suffolk.
14 februari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Sue,
Thank you very much for your kind review. We are so pleased that you were happy with our service and find us to be better than our competitors! We hope to deliver again to you in future.
Have a great day! -JS
Quick and efficient delivery
Quick and efficient delivery. Super customer service. Very reliable. Can’t fault them.
13 februari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon,
Thank you kindly for leaving us a great review! We pride ourselves on our reliability, promptness and competitive price, so it is great to see that you were impressed! We hope to deliver again to you next time you need some fuel!
Have a lovely day! -JS
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