Same day call out which was much appreciated. Kameron polite and thoughtful and remained cheerful even when problem turned out to be very minor. Explained everything clearly and was reassuring. Left e... Toon meer
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Lees wat reviewers zeggen
We've been using Western Fuel for 5 years now and are very happy. I regularly do a price comparison when ordering and they are always the best price. The service is very reliable and the drivers alw... Toon meer
We always get excellent service from Western Fuel, whether that's an oil delivery or our boiler services. Our engineer Matt is knowledgable, friendly and knows how to keep our boiler going! We have t... Toon meer
Bedrijf heeft geantwoord
What a shame. Having checked prices on Jan 4th, my neighbours and I, three customers, were about to place orders (which means the vehicle only travels from depot to village once, a 68 mile round trip)... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verwarmingsolie leverancier
- Dieselbrandstofleverancier
- Energieleverancier
- Brandstofleverancier
- Ketel- en verwarmingsdienst
Geschreven door het bedrijf
Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations.
Contactgegevens
197 Bristol Road, TA6 4BJ, Bridgwater, Verenigd Koninkrijk
- 01278 431451
- info@westernfuel.co.uk
- westernfuel.co.uk
4,7
Uitstekend
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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First class service
First class service
Very polite driver who was very helpful
Delivery a few days early which suited me
29 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Morning Stephen,
Thank you for this lovely review. We are so pleased that you were impressed with our driver's helpful attitude and promptness. We hope to deliver to you again in the future.
Have a great day! -JS
I do not normally write reviews but…
I do not normally write reviews but having bought oil here in Somerset for over 30 years I know that Western Fuel is the best supplier. Not necessarily quite the cheapest but the most reliable, the quickest delivery and the supplier I would always first turn to - having had some bad experiences with some other suppliers.
28 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Christopher,
Thank you for your great review! We are delighted that you appreciate our reliability and promptness. You will always get your money's worth when it comes to our service! Thank you for your continuous support! We look forward to the next time we deliver to you.
Have an amazing day! -JS
Fantastic service from start to finish
Fantastic service from start to finish. We ran out of heating oil and they managed to get to us a day later. 10/10.
28 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Tim,
Thank you for your kind review. I am so pleased that we could get your delivery to you quickly. We pride ourselves on our promptness and are glad that you were impressed.
Have an excellent day! - JS
Very efficient
Very efficient , very reasonable and were concerned enough to telephone me to confirm directions as to where my rather hard to find oil tank was exactly, in case I wasn't home. Will use them regularly from now on.
28 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon David,
Thank you for your lovely review. I am pleased you were impressed with our efficiency, price and communication. We look forward to next time we deliver to you!
Have an excellent day! - JS
Brilliant service
Brilliant service, ordered pm delivered am next day (was not an urgent order) could not get a better response.
24 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Brian,
Thank you for your kind review. We pride ourselves on our efficiency and are glad you were impressed with our promptness. We hope to deliver to you again next time you need fuel.
Have a lovely day! -JS
I came back from a trip to find that…
I came back from a trip to find that the oil tank was empty; due to the recent exceptionally cold weather, the family had kept the heating on 24/7 throughout the house! So I left a message on WF office phone that night (after hours). The following morning I received a call, saying they were urgently dispatching a driver with 500 litres to keep me going, which arrived a couple of hours later. That's first class customer service.
Thank you. Mackintosh Family
24 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Robert,
Thank you very much for this lovely review! We are so pleased that we could get your delivery to you promptly in your time of need. We pride ourselves on our customer service and are delighted that you were impressed. We look forward to hopefully delivering to you again in the future.
Hope you all have an excellent week! - JS
Fuel delivery
Great price, quick delivery, we didn't even realized that the driver had filled the tank and was finished.
No mess, no fuss, we would recommend WF every time.
22 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Pete,
Thank you for your kind review. We are so pleased that you were happy with our price, promptness and efficiency. We look forward to delivering to you again next time. Thank you for your continuous support.
Have a lovely week! - JS
I had a replacement Tank fitted…
I had a replacement Tank fitted recently and was impressed by the efficiency and speed it was fitted, so when I needed fuel, I thought I’d give you a try, it was delivered as agreed by a cheerful driver who also had a key to the tank, which makes it much easier for me.
I’ll surely use you again.
Thanks.
16 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Alan,
Thank you for your lovely review. We are glad that you were pleased with our tank team's efficiency and our driver's attitude. We look forward to the next time we deliver to you!
Have a lovely week! -JS
0il delivered within time frame…
0il delivered within time frame advised.
Driver helpful. knowledgeable and pleasant.
21 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Sue,
Thank you for this kind review. We pride ourselves on our customer service and are delighted that you found our driver helpful, knowledgeable and pleasant. We hope to deliver to you again next time you need fuel.
Have a lovely day! -JS
Excellent service
Your delivery driver was very patient (to let our neighbours leave by car for their school run) as he had to move his truck just as he was ready to deliver the oil. He filled the tank as requested.
My only (very minor) complaint was the print quality on the delivery ticket was very faint.
Thank you to all.
22 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Stephen,
Thank you for your kind review. Our drivers do their best not to inconvenience other people whilst out delivering and to accommodate our customers requests. We are pleased you appreciated their patience.
I do apologise for the print quality on the delivery ticket. The ribbon on the machine probably needed changing. If you would like a clearer one for your records, please email us and we can send you one.
Have a great day! - JS
WF replaced Watchman
WF installed a new oil tank just over a year ago but Watchman WiFi app was faulty and showed incorrect readings. WF came to replace Watchman at no extra cost (which indeed I expected them to having paid a lot for tank supply & installation).
Always efficient and polite.
1 oktober 2024
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Alexandra,
Thank you for your great review! We are pleased we could resolve this issue for you and that you were impressed with our team's attitude and efficiency. I have passed your feedback on to management.
Have a lovely day! -JS
Excellent service from order to…
Excellent service from order to delivery, as usual
20 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon Sue,
Thank you very much for your nice review. I am so pleased that you were impressed with our service. We hope to deliver to you again next time you need fuel.
Have a great day! -JS
Job well done…
I'm very inquisitive about all things technical. Harry the engineer was very professional and tidy, friendly and informative. Job well done, thank you
22 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Morning Glenn,
Thank you for your lovely review. We are delighted that you were impressed with Harry's knowledge and professionalism. I have passed your feedback on to management.
Have an excellent day! -JS
Quick and efficient delivery as always
Quick and efficient delivery as always. Very good service.
20 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon,
Thank you for your kind review. We pride ourselves on our efficiency and are glad you were impressed. We hope to deliver again to you in the future.
Have a lovely day! - JS
Late delivery
I inadvertently missed replying to the email asking if we wanted a delivery with our group delivery service.
When I realised that I had left the reply too late I telephoned and we received a delivery within a couple of days.
We appreciate this good service.
18 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Morning Nancy,
Thank you for your excellent review. I am pleased that you were impressed with our promptness and service. We look forward to hopefully delivering to you again in the future!
Have a great day! -JS
Boiler Service
Boiler Service carried out on time and efficiently
have booked for next year
14 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Morning Margaret,
Thank you for your kind feedback. We are pleased that you were impressed with our service and look forward to next time we tend to your boiler.
Have a lovely day! -JS
Quick and easy…
Thank you for a quick and easy delivery. Ordering from your website was easy pain free.
18 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Afternoon,
Thank you for your kind review. We are delighted that you were impressed with our ordering process and delivery service! We hope to deliver again to you next time.
Have a lovely day! - JS
Fantastic service
Fantastic service. Split in the oil tank was identified during a visit to deliver heating oil. Within a week the replacement was fitted. The team carrying out the work were a delight. Professional, personable, helpful. All round a very positive experience. Thanks to all involved
10 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good morning Tracy,
Thank you very much for your kind review. We are so pleased that we could resolve this problem for you and that you were impressed with our tank team's service. I have passed your feedback on to management.
Have a lovely day! -JS
Delivered within 24hrs of order
Delivered within 24hrs of order. Very fast, easy transaction. Thankyou👍🏻👍🏻👍🏻
18 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Morning Ben,
Thank you for your great review! We pride ourselves on our promptness and are delighted that we could get to you so quickly. We hope to deliver again to you in the future!
Have an amazing day! - JS
Great service
Great service. It really helps when you can book an AM or PM delivery. Polite staff able to answer phones on a Saturday morning is awesome. Well done Western Fuel!
18 januari 2025
Review zonder uitnodiging
Antwoord van Western Fuel
Good Morning David,
Thank you for your lovely review. We pride ourselves on our customer service and do our best to fit around our customer's schedules. We are glad you were impressed.
Have a great day! -JS
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