OVERSEAS RIP OFF CHINESE COMPANY Total fraud, how are businesses like this allowed to trade? This on line business has now got totally out of hand. Intention to deceive is their aim. I was dealing... Toon meer
Bedrijf heeft geantwoord
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The clothes I ordered from Weston and Finch finally arrived but were of a low quality material and were very shoddily made. The stitching on the skirt hem looks like it was done by a child, with th... Toon meer
Bedrijf heeft geantwoord
Overall, I had a great experience. The product was lovely and exactly as described. While shipping took a little longer than expected, customer service was responsive and helpful throughout which real... Toon meer
Bedrijf heeft geantwoord
The coats are of good quality and the fit is quite good too. However, there is no sizing guide available on the webpage and this makes purchases a guess work. From purchase to delivery to Malaysia tak... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
If you ever have questions about sizing, delivery, returns, or anything else, our support team is here to help. You can reach us anytime at: sales@westonfinch.com We genuinely appreciate every piece of feedback — it helps us build a better brand for you and all our customers. Thank you for being part of the Weston & Finch community. ❤️
Contactgegevens
Verenigde Staten
- +1 (800) 889-4749
- sales@westonfinch.com
- westonfinch.com
2,7
Slecht
52 reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Shoes are from Shein, they sell it for 3x higher price and decieving customers
So I found page "Weston&Finch", showing great discounts and beautiful boots, I thought I can try. Boots I bought on 50% discount with taxes &shipping cost 84$. I paid priority shipping, but I was suspicious when I saw tracking number Yun. I send them email after 2 weeks where is my order cause it took longer then "priority". They answer it should be soon. Today I went into my post to pick up my shoe box! Except there was no box, only small bag, and seller on adress was Shein! I was shocked, I went on Shein page and found exactly the same boots for 25e- 17e after coupon. I WAS PISSED I was tricked by this!
30 januari 2026
Review zonder uitnodiging
Antwoord van Weston & Finch
Hi Neva,
We’re really sorry to hear about your experience and completely understand your frustration. It’s never our intention for any customer to feel misled or disappointed with their order.
To help reduce shipping costs and minimize environmental impact, we sometimes use secure, lightweight packaging instead of traditional shoe boxes, especially for international orders. Please rest assured that your items are carefully packed and well-protected, even when shipped in a smaller, eco-friendly package.
We’d love the chance to look into your order and make this right. Please reach out to us directly at sales@westonfinch.com with your order details. Your feedback is very important to us, and we want to ensure your next experience with us is a great one.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
No refund just, heartache
I saw the boots online and ordered them right away. It took several weeks to receive the boots. Then the boots were too small. I tried on three occasions to return with a full refund. They were not having it . They offered 40% discount on an exchange and to keep the original, BUT NO REFUND! I am now skeptical of online ordering. I will make sure to read the return policy before I push submit order!
2 januari 2026
Review zonder uitnodiging
Antwoord van Weston & Finch
Hi Sharon,
We’re truly sorry to hear about your experience and we appreciate you taking the time to share your feedback. We understand how disappointing it must have been to face delays, sizing issues and return difficulties.
Our intention in offering alternative solutions, such as a discounted exchange or keeping the original item, was to provide flexibility, particularly when return shipping may be inconvenient. That said, we fully respect your decision not to accept these options and sincerely apologize if our communication made the process feel frustrating or prolonged.
We’d like to clarify that we do honor refunds in accordance with our return policy, and we’re sorry if this was not made clear earlier. Your feedback is extremely valuable and is helping us improve how we communicate and support our customers moving forward.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Nice Boots…
I received my order in a timely manner and was glad to get the package. The quality of the boots are great. They are comfortable and stylish. Thank you.
6 januari 2026
Review zonder uitnodiging
Antwoord van Weston & Finch
Hi Yvonne,
Thank you for taking the time to share your experience with us.
We’re delighted to hear that your order arrived on time and that you’re happy with the quality, comfort, and style of the boots. Your positive feedback truly means a lot to our team and encourages us to keep delivering the best products and service possible.
Thank you again for choosing us, and we hope you continue to enjoy your boots!
Warm regards,
Chris – Customer Support Manager
Weston & Finch
No quieren devolverme el dinero
Tras recibir mi pedido (con bastante retraso) pude comprobar que la talla era errónea (más pequeña de lo que indicaba su guía de tallas).Dos días más tarde comuniqué el problema y solicité el reembolso del dinero. Llevo varios mails intercambiados con su servicio de atención y no quieren devolverme el dinero. Me dan opciones como el reembolso de un 20% pero NO la devolución del producto y el reembolso del dinero.
8 januari 2026
Review zonder uitnodiging
Antwoord van Weston & Finch
Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with your order and for any frustration caused by the size discrepancy and the delay. We understand how disappointing this must have been, and we appreciate you taking the time to reach out to our team.
Our goal is always to provide fair and helpful solutions, and we regret if our proposed resolution options (such as partial refunds or store credit) were intended to give customers flexibility, especially when return shipping may be inconvenient. However, we fully respect a customer’s choice not to accept these options, and we apologize if the process felt frustrating or prolonged.
We do want to clarify that we honor refunds in line with our return policy, and we’re sorry if this was not made clear earlier in the conversation. We are reviewing our communication process to ensure refund options are explained more clearly and promptly going forward.
Your feedback is extremely valuable and will help us review our processes to prevent similar situations in the future.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Great service despite a small delay
Overall, I had a great experience. The product was lovely and exactly as described. While shipping took a little longer than expected, customer service was responsive and helpful throughout which really made a difference. I’m very happy with my purchase and would recommend this shop!
2 januari 2026
Review zonder uitnodiging
Antwoord van Weston & Finch
Thank you so much for taking the time to share your experience! We’re thrilled to hear that you’re happy with your purchase and that the product met your expectations. We truly appreciate your understanding regarding the shipping delay, and we’re glad our customer service team could assist you along the way.
Your recommendation and support mean a lot to us, and we look forward to serving you again in the future!
If you ever have any questions or need assistance, we’re always here to help.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
TOTAL SCAM
TOTAL SCAM. SHODDY PRODUCTS. DOESN'T HONOR ON-LINME STATED RETURN POLICY. ZERO CUSTOMER SERVICE.
6 januari 2026
Review zonder uitnodiging
Antwoord van Weston & Finch
We’re very sorry to hear about your experience and understand how frustrating this situation must have been. Our goal is always to provide high-quality products and clear, fair service and we apologize if the process caused any confusion or frustration.
We want to clarify that we do honor our return and refund policy, and we’re sorry if this was not made clear earlier in the conversation. In some cases, we offer alternative solutions like partial refunds or replacements to help customers avoid return shipping costs. These options are always meant to provide additional flexibility and never replace a customer’s right to a full refund if that is their preference.
We are reviewing our communication process to ensure refund options are explained more clearly and promptly going forward.
Your feedback is valuable and helps us improve both our products and customer service experience.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Prices were fine
Prices were fine. Shipping took a while. I ordered my regular size shoe but is way too small. I threw away the packaging so I can't return them.
2 januari 2026
Review zonder uitnodiging
Antwoord van Weston & Finch
Thank you for sharing your experience! We’re glad the pricing worked for you, but we’re really sorry the shoes didn’t fit as expected and that shipping took longer than anticipated. We completely understand how frustrating that can be.
We’re currently reviewing supplier measurements and updating our size charts to make sure future orders are more accurate and consistent. Even without the original packaging, we’d love to help find a solution. Please reach out to our customer service team at sales@westonfinch.com, and we’ll do our best to assist you.
We really appreciate your feedback and hope we can make this right for you!
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
This is a scam website they copy only…
This is a scam website they copy only from the original design. When you receive your order you will not be satisfied because of the poor material and really looks cheap.. Delivery is longer it takes a month before you received your package and not come with box but plastic only. Is not worthy and wasting money only ..
4 januari 2026
Review zonder uitnodiging
Antwoord van Weston & Finch
We’re really sorry to hear that your experience didn’t meet your expectations. We always aim to provide quality products and clear information about our items and shipping, and we apologize if the materials, packaging, or delivery times caused any frustration.
To help keep shipping costs low and reduce environmental impact, we use a secure, lightweight packaging instead of traditional shoe boxes, especially for international orders. We understand this can be different from what you expect, and we truly appreciate your understanding.
Thank you for sharing your feedback, it helps us improve, and we hope we have the chance to serve you better in the future.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Shipping was almost 1 month. Still waiting for other pair
Unsure of product. Delivery took almost 1 month
Not exactly like shoe shown. But ok
30 december 2025
Review zonder uitnodiging
Antwoord van Weston & Finch
Thank you for sharing your experience. We completely understand how frustrating it can be to wait almost a month for delivery and then receive shoes that aren’t exactly as expected. Your feedback is important to us, and we want you to know that we hear you.
We truly appreciate your patience, and your comments help us identify where improvements are needed. If you’d like, our customer service team would be happy to check on the status of your remaining order, please reach out to us at sales@westonfinch.com.
Thank you again for taking the time to share your feedback. It helps us improve our sizing, quality checks, and overall customer experience moving forward.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Bad Product
I received my order, but unfortunately, it didn't meet my expectations. I requested assistance with a refund and return, but the responses I got were disappointing. They offered me 20% and 40% refunds if I kept the boots, which I declined. It wasn't until the third response that they offered me a 100% credit, but I still declined because I didn't want to make another purchase from the company.
Here's my frustrating experience: I spent $15 on a tracking number for a returned package, only to have USPS claim the address was invalid. While I did get a $59.99 refund from Weston & Finch, they did not refund me the tax, shipping, or my tracking expenses.
21 december 2025
Review zonder uitnodiging
Antwoord van Weston & Finch
Hi Kitty,
Thank you for sharing your experience, and we’re sorry to hear that the product didn’t meet your expectations. We understand how disappointing that can be.
Our intention when offering different resolution options (such as partial refunds or store credit) is to give customers flexibility, especially when return shipping may be inconvenient. However, we fully respect when a customer prefers not to accept these options, and we apologize if the process felt frustrating or prolonged.
We do want to clarify that we honor refunds in line with our return policy, and we’re sorry if this was not made clear earlier in the conversation. We are reviewing our communication process to ensure refund options are explained more clearly and promptly going forward.
Your feedback is valuable and helps us improve both our products and customer service experience.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Bad quality - awful customer service
I received shoes from that company : everything comes from China. The size (and quality) was not correct (I ordered 45, and it was too small - probably 43), and I started to communicate with that company : after a lot of emails (I just wanted to return the shoes and be refunded), they finally agreed to follow their return policy, and asked me to return the shoes (at my expense - even if they do not care about the product,s since they offered me to keep them and give me other products for 100% of my buy) to the US, where there is nothing : the company in charge of customer management and return is located in the Netherlands : they just wanted me to forget my money. Of course I will not let them proceed like that. Avoid that company, they are really not serious !
15 december 2025
Review zonder uitnodiging
Antwoord van Weston & Finch
Hi Scuba133,
We’re very sorry to hear about your experience and understand how frustrating it is to receive shoes that don’t fit as expected and to feel dissatisfied with the return process. This is not the experience we want for our customers.
Regarding sizing, we acknowledge that inconsistencies can occur, and we are actively reviewing supplier measurements and improving our size charts to prevent this from happening in the future. Your feedback helps us identify where these improvements are needed.
We also want to clarify that we do honor our return and refund policy. In some cases, we offer alternative solutions such as partial refunds or replacements to help customers avoid return shipping costs, but these options are never meant to replace a customer’s right to a refund if they prefer one. We apologize if this was not communicated clearly or if the process caused confusion.
Our returns and customer support are handled through multiple logistics partners, and we are currently reviewing and updating our return procedures to ensure they are clearer and smoother for all customers.
Thank you for taking the time to share your experience.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
W&F only wants the money, whether or not you get your order.
I ordered a pair of sneakers. Two weeks later, the delivery company Weston & Finch appear to partner with left my shoes outside of my building on the sidewalk where they were stolen. W&F sided with the delivery company's position that the package had been delivered based on a photo from the delivery driver that plainly shows the package on the sidewalk outside of the door to my building, including a reflection in the door of the driver standing outside. They did not use the intercom to be buzzed into the building to complete delivery, but rather carelessly left the package outside to be stolen. W&F did not credit me or replace the stolen package. Terrible customer service interaction with repetitive requests for to show what was wrong with the shoes. They're not here, that's the whole problem.
30 september 2025
Review zonder uitnodiging
Antwoord van Weston & Finch
Hi Dana,
We’re genuinely sorry for the experience you’ve described. Having a package marked as delivered but then not receiving it is extremely frustrating, and we fully understand why this situation left you disappointed.
In cases like this, we rely on confirmation from the delivery carrier, including GPS and photo evidence, to determine delivery status. That said, we agree that packages should never be left in an unsafe location, and we are actively reviewing our delivery partners’ drop-off procedures to reduce situations like this in the future.
We also apologize if our communication felt repetitive or unhelpful — that is not our intention. When an item is reported missing after delivery confirmation, we must first gather specific information for the carrier investigation, but we understand how frustrating that process can feel when the item is already gone.
Thank you for taking the time to share your experience. Feedback like this helps us improve our delivery standards and customer support processes.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Boots run 1/2 size too big. Plus have lots of stretch!
Love the boots. Very classy and perfect heel size!
30 november 2025
Review zonder uitnodiging
Antwoord van Weston & Finch
Hi Amanda Grant Lawrence,
Thank you so much for your review! We’re really happy to hear that you love the boots and found them classy with the perfect heel height. Your feedback means a lot to us.
We also appreciate you mentioning the sizing — this kind of insight helps us update our size guidance so future customers can pick the perfect fit more easily. We’re actively improving our size charts based on feedback exactly like yours.
If you ever have any questions or need help with your next order, we’re always here for you!
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Poor quality and not honoring return/refund policy.
Drop shipping products from China. Ordered an adult XL jacket, they delivered a XXXL. However, when I tried on the jacket, it was closer to an adult M. They claim to offer refunds but they attempt to give you discount on future products or partial refund. I would steer clear of this company.
8 december 2025
Review zonder uitnodiging
Antwoord van Weston & Finch
Hi Kevin,
We’re very sorry to hear about your experience. Receiving a jacket that doesn’t match the expected sizing is understandably frustrating, and this is not the experience we want for our customers.
Sizing inconsistencies like the one you described should not happen. We are currently reviewing supplier measurements and updating our size charts to ensure better accuracy and consistency across all products.
Regarding refunds, we do honor refunds and replacements. In some cases, we offer multiple resolution options (such as partial refunds or replacements) to give customers flexibility, but we never intend for this to feel like a refusal of responsibility. We apologize if this was not communicated clearly or did not meet your expectations.
Thank you for taking the time to share your feedback. It helps us improve our sizing, quality checks, and customer experience moving forward.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Good products but needs further improvement
The coats are of good quality and the fit is quite good too. However, there is no sizing guide available on the webpage and this makes purchases a guess work. From purchase to delivery to Malaysia takes approximately 10 to 14 days. This is a little too long for an online purchase.
8 december 2025
Review zonder uitnodiging
Antwoord van Weston & Finch
Hi,
Thank you for your thoughtful review — we’re glad to hear that you’re happy with the quality and fit of the coats. We truly appreciate you taking the time to point out where we can improve as well.
You’re absolutely right about the sizing guide, and we apologize for the inconvenience this caused. We are currently updating all product pages with detailed sizing charts and clearer measurements to make choosing the right size much easier.
Regarding shipping to Malaysia, we understand that 10–14 days can feel long for an online purchase. We are actively expanding our international logistics partners to speed up delivery times for customers in your region and worldwide.
Thank you again for your helpful feedback — it genuinely contributes to improving our shopping experience for everyone.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Delivery went smoothly
Delivery went smoothly, products are as advertised.
1 december 2025
Review zonder uitnodiging
Antwoord van Weston & Finch
Hi Lennart,
Thank you so much for your review! We’re happy to hear that your delivery went smoothly and that the products matched your expectations. Providing a reliable and transparent shopping experience is very important to us, so your feedback means a lot.
If you ever have questions or need support, our team is here to help anytime.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Antwoord van Weston & Finch
Hi Lars,
Thank you for your great feedback! We’re delighted to hear that you’re happy with our clothing and the service you received. We truly appreciate you taking the time to share your experience.
If you ever have any questions or need assistance, we’re always here to help.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Antwoord van Weston & Finch
Hi Hans,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both the product and our service. Your feedback means a lot to us and motivates our team to keep delivering the best experience possible.
If you ever need anything in the future, we’re always here to help!
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
User Friendly
User-friendly, easy to navigate, clear description and lots of options.
4 december 2025
Review zonder uitnodiging
Antwoord van Weston & Finch
Hi Katherine Pascua,
Thank you for your great feedback! We’re happy to hear that you found our website easy to navigate and our product descriptions clear. We work hard to make the shopping experience simple and enjoyable, so your comment means a lot.
If you ever have any questions or need help choosing the right product, our team is always here to assist you.
Thanks again for sharing your experience!
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
Products are high-quality
Products are high-quality, shipping is quick, and the whole shopping experience feels effortless. Excellent customer service too. Definitely worth recommending!
4 december 2025
Review zonder uitnodiging
Antwoord van Weston & Finch
Hi Christine Hannah Gabiola-Faust,
Thank you so much for your amazing feedback! We’re thrilled to hear that you found our products high-quality and that your order arrived quickly. Creating an effortless shopping experience is exactly what we aim for, so your words truly mean a lot to us.
We’re also glad that our customer service team provided the support you needed. If you ever have questions or need assistance in the future, we’re always here to help.
Thank you again for recommending us — we really appreciate it!
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
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