if and when the product arrives i might leave a further and better review. I paid £1200 deposit for my pergola 6 weeks ago and have had zero communication since, not even an invoice for the balance,... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Really impressed. Super quick delivery, easy instructions and comes with all parts including screwdriver (although not that strong and had to use own as felt it was losing its bite). couple hours... Toon meer
Excellent..ordered on Wednesday..arrived Thursday..delivery guy text beforehand ..lovely man carried into house......putting desk together?... instructions are really good .. each peace clearly labele... Toon meer
Quick delivery, great customer service. Unfortunately desk purchased was a different tone wood than expected (dark oak is no way close to teak). Desk looked of very high quality and was packaged corre... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Wetherby Furnishings, where we redefine outdoor living with our exquisite range of garden furniture. As purveyors of high-end designs at reasonable prices, we believe that luxury should be accessible to all who seek to transform their outdoor spaces into havens of comfort and style. At Wetherby Furnishings, our philosophy revolves around placing customers at the forefront of everything we do. From the moment you engage with us for advice on selecting the perfect pieces to the seamless ordering process and beyond, our commitment to your satisfaction remains unwavering. We understand that your outdoor oasis is an extension of your personal sanctuary, and we are dedicated to ensuring that every aspect of your experience with us enhances that vision.
Contactgegevens
Verenigd Koninkrijk
- wetherbyfurnishings.co.uk
3,6
Gemiddeld
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Wetherby Furnishings
Thanks for taking the time to give such great feedback Rob. We have a wide range of quality furniture available for you when you come and visit us again!
The Home in Team.
Quick delivery excellent product
7 februari 2021
Antwoord van Wetherby Furnishings
Thank you for taking the time to leave a great review, Matt! We hope you will visit us again in the future!
The Home In Team.
Prompt delivery!
5 februari 2021
Antwoord van Wetherby Furnishings
Thanks for your 5-star review Emma, we hope you enjoy your new furniture.
All the best,
The Home In Team
Highly recommend Home In Online
I ordered a desk and it’s great. Good quality materials and very easy to build. Doesn’t wobble or creak and delivery was quick and stress free. Would probably buy more from Home In Online.
29 januari 2021
Antwoord van Wetherby Furnishings
That is wonder to hear Alex, we aim for you to have a smooth and stress-free shopping experience which we all know is not always the case when it comes to online shopping. We have a great new range of Office Chair to accompany our Desks now if you fancy coming back to have a browse.
All the best,
The Home In Team
An absolutely superb service
An absolutely superb service! The desk arrived in perfect condition due to the expert packaging. It was very easy to assemble. The desk is beautiful. The wood is smooth and the rounded edges are very tactile. It is very sturdy and a delight to work at.
28 januari 2021
Antwoord van Wetherby Furnishings
Thanks for taking the time to give us a 5-star review Jane, it means a lot to us when we hear that our customers have had a great all-round experience when shopping with us. We hope you enjoy your desk for many years to come.
All the best,
The Home In Team
Desk
Ordered a desk, it arrived very soon after with notifications about when it would be delivered. Desk is superb quality and easy to assemble (and I'm an ikea veteran!). Very impressed and I'd definitely shop there again.
27 januari 2021
Antwoord van Wetherby Furnishings
Thanks for your feedback Christina.
A lot of thought has gone into the design and instructions layout of our desks, so it is great to hear that even an Ikea veteran like yourself appreciated the quality and easy of construction of your desk.
We have a new range of chairs available now if you fancy visiting us again at some point in the future.
All the best,
The Home In Team
Excellent service and shopping experience
I am really pleased with the service I received from this company. I ordered a desk and was able to select my delivery day and was then kept up to date with the progress. I also received a message on the day of delivery with an hour time slot. The desk is great, my experience has been very positive and I would recommend this company.
27 januari 2021
Antwoord van Wetherby Furnishings
Thank you for your lovely review Katrina. We understand that it can be a problem waiting in for deliveries and are pleased that the select a delivery date option was useful for you. We look forward to being able to help you again in the future.
The Home In Team
Can't fault anything
Can't fault anything. Ordering easy, arrived quickly, great product
26 januari 2021
Antwoord van Wetherby Furnishings
Thank you for your review Mrs Marsh, we work very hard to make your shopping experience as smooth as possible, so it is great to hear from you that all went well with your purchase.
The Home In Team
Very straight forward site
Very straight forward site. Easy to use and to order.
Delivered on time as promised.
Very happy with the service.
Thank you.
22 januari 2021
Antwoord van Wetherby Furnishings
Thank you for taking the time to leave us a review Sergio. Your feedback is very important to us and we are over the moon that you enjoyed shopping with us.
The Home In Team
Would these people again
Desk (partial) arrived in good time. Unfortunately DPD let them down by missing part of the delivery also we had to wait another 4 days before we could build it. Nothing at all to with supplier who did chase up DPD.
Furniture good quality and would definitely use them again.
20 januari 2021
Antwoord van Wetherby Furnishings
Thank you for your positive review Karen. We are sorry to hear that our curriers were late with part of your delivery, we do track all late deliveries and feed this back to our partners to help them continually improve their service, so thanks for letting us know. We are pleased that you are happy with your purchase and hope you will recommend us to friends and family if they are looking for some new furniture in the future.
The Home In Team
Antwoord van Wetherby Furnishings
Thank you very much for your feedback Amanda, it is great to hear that everything went smoothly with your purchase. Please come and visit us again soon as we are always adding new products to our range.
The Home In Team
Perfect!
I recently bought a desk from home in online and it was a perfect purchase! Thank you for your after sale care too. I highly recommend this company for very good value for money and quality of product combined with a very good customer service. Delivery was also timely and well communicated.
15 januari 2021
Antwoord van Wetherby Furnishings
Thank you so much for your review Domenico, if there is anything we can help you with in the future please don't hesitate to get in touch.
The Home In Team
Antwoord van Wetherby Furnishings
Thank you very much for your 5 star review James, It is great to hear that your furniture arrived promptly.
We hope you love using your desk for many years to come.
The Home In Team
Chairs
I bought 4 chairs, 2 of them came with some damages. I contacted customer service to explain the situation and they came back to me immediately with different alternatives.
The customer service throughout all the buying/returning process was excellent.
The chairs are vere comfortable and relatively easy to assembly.
10 januari 2021
Antwoord van Wetherby Furnishings
Thank you so much for you lovely review. We are sorry that you had an issue with damages but very pleased to hear that our customer care team were able to resolve everything for you to your satisfaction. Please come and see us again soon. The Home In Team
Excellent desk & customer service
Recently bought a desk through Home in Online, and want to recommend just how good they were. The desk is reasonably priced, an excellent quality and has very good instructions and the installation is much easier than any other furniture I've built before. Also, there was an error made by the courier meaning that half the package went missing. Dominic over the phone was really helpful, immediately solved the problem by posting a replacement next-day delivery, and was friendly and confident during the whole issue. Will definitely use again.
6 januari 2021
Review zonder uitnodiging
Antwoord van Wetherby Furnishings
Thanks for your lovely review Richard, Dominic will be really pleased that he has managed to resolve the delivery issue you had and that all is well with your desk.
We look forward to helping you in the future.
The Home In Team
On time and str8 forward delivery
On time and str8 forward delivery, support and overall service.
5 januari 2021
Antwoord van Wetherby Furnishings
Thanks Gregory, we work hard to make the purchasing experience as smooth as possible for our customers and it means a lot to us when they take the time to give us a little love back with a glowing review like yours. Hope to see you again soon.
The Home In Team
Edit - Very pleased with the Desk supplied
Very pleased with the Desk supplied however we received zero communication from HomeInOnline regarding order processing and dispatch.
Edit - Seems gmail consigned order confirmation to spam. Check yours! I have consequently assigned the full 5 stars.
Luckily I have DPD App. DPD notified that they were picking up a shipment but hadn't yet got it. Late the following night I checked and they had the shipment.
The next we knew was the DPD driver at 07.30am leaving the 2 heavy packages down the side of the house and setting off motion detector in the doorbell.
Full marks to DPD, sorry HomeInOnline for initial markdown.
5 januari 2021
Antwoord van Wetherby Furnishings
Hi Gordon,
Many thanks for your feedback and very happy to hear that your delivery went so smoothly, with DPD doing such a great job of staying in contact. We are a bit worried to hear that you never got the automated emails we sent you with the order confirmation and the details of dispatch. The most likely explanation is that the message was moved to your junk mail folder by a spam filter. Would you please be able to check this? Another possibility, although less likely, is that you mistyped your email during checkout. Should you not find our messages in your spam folder, please contact us at info@homeinonline.com and we can forward you copies. We also have instant chat (office hours only) on our website if this works better for you.
Thanks again for your review and look forward to hearing from you again!
Customer Service Team
Home In Online
Delivery was prompt and product good…
Delivery was prompt and product good value for money. It looks great, my son is delighted.
1 januari 2021
Antwoord van Wetherby Furnishings
That is great news Arlene, we are chuffed that your son is delighted with his new Zorro Gaming Desk and hope he has many happy hours working and playing at it. Thank you for leaving us such a great review, we hope to see you again in the future.
The Home In Team
Exceptional
30 december 2020
Antwoord van Wetherby Furnishings
Thanks for taking the time to post a review for us Ian, it is much appreciated, and we hope you will visit us again in the future.
The Home In Team
Easy to order fast delivery
26 december 2020
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.