Bought a Wetrooms walk in shower tray. Parts arrived damaged. Company tried to blame it on building team yet damage was so extensive it would require a lot of effort to manually create that damage... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After ripping out a wet room from a previous owner I didn't know where to start. I spoke with josh who really did explain everything to me, he spent lots of time advising the best product for my... Toon meer
Bedrijf heeft geantwoord
Top class service. Order placed 11am Friday, confirmation of order email received within 5 minutes. Order picked and packed, the same day and I received a telephone call, the same evening to say that... Toon meer
Absolutely astounded at the amazing service from Wetrooms Online. We placed our order at about 12h00, and received a phone call the same afternoon to thank us for the business, and to confirm the deli... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Wetrooms Online are the UK's leading supplier of wet room materials. We sell everything you need to create a modern wetroom. From wet room kits to showers screens and shower enclosures, underfloor heating to waterproofing membranes and tanking, Wetrooms Online has it all. Our pre-formed wet room shower trays make the installation a quick and easy process, suitable for trade and DIY use.
Contactgegevens
Unit 10 - Old Hall Road, Bromborough, CH62 3NX, Wirral, Verenigd Koninkrijk
- 0800 280 8008
- info@wetrooms-online.com
- wetrooms-online.com
3,7
Gemiddeld
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service
Very helpful and find me the right one for me and sent link so easy to order
23 november 2022
Excellent customer service
Excellent customer service with a personal call to apologies for late Friday delivery. New delivery arranged for Saturday morning which arrived as promised.
27 november 2022
Wetroom deck
In stock , collected , fitted next day 👍. Great product and company , Cheers Cliff .👌🏻
10 november 2022
Antwoord van www.wetrooms-online.com
HI Mark,
Thanks for the 5 stars , we are always here to help local installers at our trade counter in Prenton.
I was able to arrange a delivery slot…
I was able to arrange a delivery slot to suit when I was able to be at home
21 november 2022
Impressive!
Ordered Thursday afternoon. Arrived in Edinburgh Friday lunchtime after a phone call on Friday morning to confirm arrival time and offer advice and installation help if needed. Excellent Customer service. Will certainly recommend to others and use again.
25 november 2022
Brilliant service
Brilliant service. They even called after I’d ordered to check this and advise on delivery.
A lot of companies could learn a lot from this. It’s called customer service at its best.
21 november 2022
Good product,& quick delivery
26 november 2022
Very helpful staff.
I've ordered few times and each time has been great. Staff very helpful and delivery has been been prompt
Really enjoy the experience, competitive prices and good service
So far can't fault them
25 november 2022
Antwoord van www.wetrooms-online.com
Hi Nikolla,
Thanks for the great review !!!
Excellent Service
Was very helpful through the ordering process and very fast delivery Excellent service
23 november 2022
Antwoord van www.wetrooms-online.com
Hi Colin,
We are glad you are happy with the service, if you have any aftersales questions we are always here to help.
avoid return
Well, sent of my own cost back as service not provide free return. As the company not take of customers of return you will not guarantee that parcel will delivered undamaged. So in my case post office did not supply fragile stiker they wrote on the box to make sure delivered in the same condition. So for that company will charge 10% value of the returned item. Where not say any in term and conditions of charges and %. Dissapointed
NB! before order make sure you know what you order to prevent refund.
Company not care what receive and how customer will send. As not any sign on the box will not guarantee of delivery condition. If any note provided on the package will not guarantee of full refund. Shame that customer not right in this days. Shame to company.
21 november 2022
Antwoord van www.wetrooms-online.com
Hi Julia,
Unfortunately the item you returned has been drawn on with a marker pen in a number of places on the packaging. When you requested a return we sent you a copy of the terms and conditions for a return , there is states :
"Reasons for rejection/deduction in refund include, but are not limited to: Original packaging not present or excessively damaged/ripped, item modified, cut or marked by user "
Because the outer packaging was heavily marked it means we can no longer sell this as new and your return is subject to 10% restocking charge. We do provide full refunds on returns however this is conditional that items are returned complete and in resalable condition . Your return was also incomplete and missing the drain, we will issue your refund as soon as the drain has been returned. If you have any questions or would like to discuss further we are here to help on 0800 280 8008.
Yours Sincerely,
Josh Eichelsheim
Wetrooms Online
Great service as usual from a company…
Great service as usual from a company that cares and one of the few companies that will personally call to let me know the order’s on its way! 10/10
24 november 2022
Antwoord van www.wetrooms-online.com
Hi Sean,
Thanks for your review , although our company is online we aim to provide a personal touch with our service and there is a team of people here to help, advise and suggest products if you ever require assistance. You are always welcome to call 0800 280 8008.
Great value and service from the point…
Great value and service from the point of ordering to delivery. Also received a courtesy call with update on order process. Will certainly use again
22 november 2022
Antwoord van www.wetrooms-online.com
Hi Robert,
We carry out regular price checks to ensure we always deliver competitive prices and good value for money, thank you for your order.
Helpful fast service
7 november 2022
Antwoord van www.wetrooms-online.com
HI Nicole,
Thanks for your review , we will always do our best to get orders dispatched asap and provide you with delivery updates for your job start.
Was having difficulty checking out…
Was having difficulty checking out online, called office and a guy called cliff answered all sorted within seconds, then another colleague called me later to say parcel been dispatched and received the next morning. Absolutely excellent service, would recommend to anyone
7 november 2022
Antwoord van www.wetrooms-online.com
Hi Christopher,
we are glad you are happy with the service , our 0800 280 8008 helpline is always available to assist with enquiries if you prefer placing orders on the phone.
On placing the order online I received…
On placing the order online I received a phone call to let me know that the order was dispatched and on its way. Everything arrived as planned, so I am extremely pleased with the service and products.
9 november 2022
Antwoord van www.wetrooms-online.com
Hi Ersin,
Thanks for taking the time to leave a review, we do our best to provide all our customers with delivery updates.
A clear website
A clear website, good communication from the sales team and prompt delivery.
3 november 2022
My order was dispatched for next day…
My order was dispatched for next day delivery and received at exactly at the time specified.
Despite the order having to to come from two sources both parts arrived as promised and I was kept updated by phone as necessary.
An exemplary service, thank you.
2 november 2022
Antwoord van www.wetrooms-online.com
Hi Roger,
Thank you for your review , we are glad to hear you received your order when expected.
Easy to use website
Easy to use website, helpful tutorials, instructions. Prompt delivery. Have yet to unpack items
1 november 2022
Antwoord van www.wetrooms-online.com
HI Nigel,
Its great to hear you found the tutorials helpful, if you have any questions when you have unpacked your items we are always here to help.
Highly recommended
Great value prices and item was received the next day. Excellent all round service received
25 oktober 2022
Antwoord van www.wetrooms-online.com
Hi Ben,
Thanks for your order, we hope you love your new wet room.
Good service
26 oktober 2022
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