what3words Reviews 

it's a great feeling when you come across something that really works.. I'm a Recovery driver, and have to pick up in some very off track places... What 3 words makes it so easy...

I had an issue with the app on my
iPhone. I thought I’d lost all of my customers addresses, I contacted the support team and Sarah sorted my issue strait away
First class service

I’ve been very pleased with What 3 Words, using it in conjunction with my motorcycle navigation system. Questions to What 3 Words are answered promptly and helpfully.

What 3 Words is 'Simply the Best
The accuracy of the locations and the ease to use the mapping app of your choice to direct you make the whole process great and so easy.

I think what3words is a great invention. I use fairly regularly. Their support is great as well. Nothing seems too much trouble for them. Very helpful

We enquired about using their service for our business a couple of times. On both occasions, we asked for a real human from customer services to follow up.

I've yet to hear from them.

What went wrong.... Where do I start?! I tried to search for an address- it was searching... and searching.... and searching. Tried to use the map, could find the street but no idea on what house I was wanting. The idea of finding an exact location is great- it just needs to actually work for it to be successful. In an emergency it would be useless l, actually a chocolate teapot is more useful. I have wasted precious time with this.

This has been thought up by morons it is NEVER accurate. It is not acceptable by institutions because of it inaccuracies.

UPDATE: I have now been contacted by w3w. I didn't want to leave a 1 star review, but when a problem has rumbled on for weeks I felt I had no choice. Nobody had responded to multiple support request emails regarding bugs. Hopefully this might've made them more focused on fixing their software and support procedures. I have upped the rating to 3 stars after their apology and promise of ironing out these problems for other users.
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Developers, don’t waste your time with this sub-standard software on your website. I reported problems with it breaking functionality on our e-commerce site. They sent me a screencast showing there wasn’t a problem. They obviously didn’t think I would check GitHub where I saw they had fixed the problem after I had reported it, they are very disingenuous. There is also another problem where after the address goes through a payment gateway the w3w address is lost even though the variables are in the templates.

They don’t reply to support emails. I currently have 4 unanswered email which were addressed to 3 people and their generic support included a tech manager. Uninstalling the software was a headache and kept hanging, so it left behind entries in the database which I’ve had to manually remove 1 by 1. If I hadn’t done that then their w3w input field was still left in the checkout even though the module had been deleted. They are absolutely shambolic. W3W, don’t bother telling me to clear this up by contacting support because if you have any common sense you’ll see that is exactly what I have done numerous times and got no answer. I’ve a feeling that is exactly what you’ll do just to prove my point that you are useless!

I don't understand the need. Why not simply use latitude and longitude from any standard GPS app?

A good idea, but not really well constructed. Using 3 words is unweildy and can easily be mis-said or spelt. Too many similar words. 3 numbers would be much simpler. Also, it doesn't work indoors.
A nice, fun gimmick, but I would warn emergency services from depending on it 100%.

Die Idee mit 3 Worten weltweit kleine Quadrate zu beschreiben, finde ich eigentlich genial.
Schade das viele das nicht verstehen und die Akzeptanz so gering ist. Das ist eigentlich das einzige Problem.

I am complaining about the advert showing the old couple stealing the young boys parcels. Not a good choice for an advert promoting stealing parcels. My son said I thought it was against the law to steal parcels will they be arrested . That’s from a 10 year old

As a delivery driver if only everyone with house name used this would be so much easier

Points to the wrong house and some delivery drivers seem to believe it.
EDIT: Great communications from what3words helped me fix this problem by suggesting an edit on Google maps. This has been sucessful.

My daughter was involved in a car accident recently where a friends car left the road. They had no idea where they were as their satnav had taken them on a cycle path. She gave me the w3w address and it led me straight to her. Also used it when a stranger collapsed in the middle of a park. Fantastic app!

This really is a strange and frankly pointless app. Oversold and under delivered, it's like a map without the accuracy. A smart gimmick at best, but not a reliable way finder at all.

UPDATE: thanks W3W but your suggestion we used the wrong address makes no sense. We found (and just rechecked) our W3W address on your website using a desktop computer. Just asked the same friends to find W3W a...c...s... on their W3W mobile App. It's our front entrance... Maybe the W3W app only works in fine weather? ENDS. We gave friends clear instructions to find our house in France, but as it was dark and raining, they said they would prefer to drive to the nearest town and then use the What3Words map reference. W3W took them to a built-up area about 5 km from our rural location. They then spent a further 30 mins searching for our home, eventually resorting to Google Maps (which is what they should have used in the first place). I wrote to W3W 21 October asking for an explanation, received an auto reply, then chased them on 17 Dec. This morning (27 Dec) finally ... oh no, just another auto-reply in my inbox. Don't suppose I'll ever find out what went wrong, but I'd never trust W3W again.

Good concept in theory but doesn't solve a real-world problem. I think the money could be put to much better use!

Thought this was a great idea but once installed they put you on their spam list and send rubbish sales adverts etc with no unsubscribe option so I've uninstall Ed it and good riddance.