I tried to use FEDEX first over night but it took 3 days to get my order correct. I used my AK zip code but their system didn’t recognize Alaska. I offered to use my FEDEX shipping account number but... Toon meer
Bedrijf heeft geantwoord
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Olivia was very helpful with questions about setting up the account, getting tax exempt status, and other questions. There were some glitches not of Olivia's making and Olivia was present throughout.... Toon meer
Bedrijf heeft geantwoord
Olivia was very friendly and quick when it came to recovering a receipt from an recent purchase. I will be returning to Whole Tool Box for future purchase now that I know how good the customer service... Toon meer
Bedrijf heeft geantwoord
I purchased a replacement mower deck, which is large and heavy. Shipping prices paid at checkout were reasonable. However the following day, the company contacted me asking me to pay additional shippi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to WholeToolBox, Trusted source for high-quality parts for lawnmowers, power tools, and snow blowers and many more.
Contactgegevens
Verenigde Staten
- contact@Wholetoolbox.com
- wholetoolbox.com
3,8
Goed
36 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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the right partthe 1st try
28 mei 2026
Antwoord van Wholetoolbox
Thank you so much for your review and support! We truly appreciate your business and are delighted you chose our store. We look forward to serving you again soon.
Wrong item than what was pictured on…
Wrong item than what was pictured on your website so I was sent what I believed was the incorrect item. Working on a refund and return currently.
26 mei 2026
Antwoord van Wholetoolbox
We are very sorry for the inconvenience caused.
After reviewing our records, it appears that our team has already provided a prepaid return shipping label so the item can be sent back at no cost to you. Once the part is returned and received, we will process a full refund in accordance with our return policy.
We sincerely apologize for the confusion and appreciate your patience while we work to resolve this matter.
Was supposed to be 36" length
Was supposed to be 36" length, was 3 inches longer at 39" making fitment an issue
26 mei 2026
Antwoord van Wholetoolbox
We are really sorry to hear about that. We understand how frustrating it must be to receive an item that was supposed to be 36" in length but measured 39", causing fitment issues.
We kindly request that you reach out to our support team at contact@wholetoolbox.com. They will be happy to assist you and help resolve this issue as quickly as possible.
Thank you for bringing this to our attention.
Exactly what I wanted
Exactly what I wanted,
Good price.
Standard shipping got it here so faster than I could believe.
1 juni 2026
Antwoord van Wholetoolbox
We greatly appreciate your review! It's fantastic to know you found exactly what you were looking for at a good price and received it so quickly. Thank you for choosing us, and we welcome you back anytime.
Finding the stuff I can't find…
Finding the stuff I can't find elsewhere. Good price and fast delivery. Can't go around the corner to the gettin' place where I'm located. Got to order it and ship it in.
29 mei 2026
Antwoord van Wholetoolbox
hank you for taking the time to leave a review! We're happy the product met your expectations and that the delivery impressed you. We value your business and look forward to welcoming you back.
I still have not received an order…
I still have not received an order promised to be delivered 5-31-2026. You have my money where is my order.
28 mei 2026
Antwoord van Wholetoolbox
Thank you for reaching out and for your feedback. We sincerely apologize for the concern regarding your order delivery. After checking our records, we can confirm that your order has been delivered on 06/04/206. Since you selected ground shipment, the standard delivery time is 4–6 business days. We truly appreciate your patience and understanding. We look forward to your response. Please feel free to shop with us again anytime we’d be happy to serve you in the future.
I tried to use FEDEX first over night…
I tried to use FEDEX first over night but it took 3 days to get my order correct. I used my AK zip code but their system didn’t recognize Alaska. I offered to use my FEDEX shipping account number but that was unacceptable. We I talked with customer service they spoke very fast in heavy accents an were difficult to understand. I was unable to use the tailstock by the time that it arrived, poorly packed in a cardboard box. Now I am trying return it. 30 day policy, I have talked with a foreign accent via the phone and email with no luck?
26 mei 2026
Antwoord van Wholetoolbox
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced during this order process.
We can confirm that the outstanding shipping charges were paid on May 28, 2026. Following several follow-ups and phone calls regarding the pending balance, the order was shipped the same day payment was received and was successfully delivered on May 29, 2026. Therefore, there was no delay in shipping once the payment was completed.
We understand that you offered to use your FedEx account for the Next Day Air shipment; however, our system does not allow us to ship orders using customers' shipping accounts. We regret any inconvenience this policy may have caused.
As requested, our team has already provided the RMA number and return instructions so that you may return the item for a refund. We are committed to assisting you through the return process and ensuring it is completed as smoothly as possible.
We truly appreciate your business and thank you for your support. We hope to have the opportunity to serve you again in the future and provide a much better experience.
Olivia was very friendly and quick when…
Olivia was very friendly and quick when it came to recovering a receipt from an recent purchase. I will be returning to Whole Tool Box for future purchase now that I know how good the customer service is.
18 mei 2026
Review zonder uitnodiging
Antwoord van Wholetoolbox
Thanks so much for your generous feedback! We're happy Olivia could quickly help recover your receipt. Your satisfaction means everything to us, and we look forward to your next visit!
Antwoord van Wholetoolbox
Fast shipping and good service
Shipping was fast and order was complete and well packaged.
Package was not received because it was…
Package was not received because it was broken still waiting a month later and when I call they just tell me they will look into it and call back.
27 april 2026
Antwoord van Wholetoolbox
We apologize for the trouble you experienced with your order and for the delay in communication. We understand how disappointing it is to wait this long for a resolution. Please note that we have initiated your refund. Thank you for your patience, and we hope to serve you better on your next purchase.
you sent me the wrong product and was…
you sent me the wrong product and was different than what I ordered. order number was right. the person I talked to had I a hard time with English. It was a pan in the ass.
30 april 2026
Antwoord van Wholetoolbox
We appreciate you bringing this to our attention, and we’re very sorry for the mix-up with your order. We also apologize for any communication difficulties you experienced during the process. Our support team has contacted you by email regarding the next steps, but we have not yet heard back from you. Please send the requested photos at your earliest convenience so we can resolve this matter promptly for you. Thank you for your understanding, and we hope you’ll give us another chance to provide you with a better experience.
Hooray for Olivia!
Olivia was very helpful with questions about setting up the account, getting tax exempt status, and other questions. There were some glitches not of Olivia's making and Olivia was present throughout. Very pleased!
6 mei 2026
Review zonder uitnodiging
Antwoord van Wholetoolbox
We’re thrilled to hear Olivia was able to help with your account and tax-exempt setup. Thanks for the feedback on notifications as well. We appreciate your business and welcome you back anytime!
Received part in timely manner and was…
Received part in timely manner and was exactly what we needed
27 april 2026
Antwoord van Wholetoolbox
We appreciate your kind words! It’s great to know the part was exactly what you needed and arrived quickly. Thanks for the feedback on notifications—we’re always improving. Hope you shop with us again!
Great parts, service, price
Hard-to-find part was easy to find here. Got the part very quickly (2 days). Only thing was they were supposed to send a message when the part shipped. I did get a message, but I had already received the part!
26 april 2026
Antwoord van Wholetoolbox
We appreciate your kind words! Great to hear the part was easy to find and arrived in just 2 days. Thanks for the heads-up on the shipping message we’ll keep improving. Come back anytime!
Great customer service
I placed a mobile order and got an error message, so I placed it again. The order went thru twice. I contacted the company and they quickly reversed the second order. The order was also received quickly.
30 maart 2026
Antwoord van Wholetoolbox
Thanks so much for your feedback! We’re glad our team could take care of the issue right away and ensure fast delivery. We appreciate your trust and hope to serve you again soon!
You delivered what you said you would…
You delivered what you said you would in a timely manner.
5 april 2026
Antwoord van Wholetoolbox
Thank you for sharing your experience! We’re pleased everything arrived as promised and on time. Your support means a lot, and we look forward to your next order!
Antwoord van Wholetoolbox
We appreciate your feedback! It’s great to know your experience was easy with fast delivery. Thank you for choosing us we look forward to helping you again!
right part-quick service
1 april 2026
Antwoord van Wholetoolbox
Thank you for your feedback! We’re glad you received the right part with quick service. We truly appreciate your support and look forward to serving you again soon!
Confirm with customer service inventory before ordering
I placed an order for a brand new table saw fence system. What I received was a damaged return with missing rails in a plain box not in original packaging. I feel it was an insult and was not offered anything for my inconvenience. Was offered a replacement but felt I could not trust your customer service.
25 maart 2026
Antwoord van Wholetoolbox
We appreciate you bringing this to our attention and sincerely apologize for the inconvenience caused. Your experience is important to us, and we regret falling short. We hope you’ll consider giving us another chance.
first time buyer -very satisfied
First time I purchased from this supplier. Spoke to Olivia who was excellent in helping me find the right part and guiding me thru the process. She is an excellent employee!
6 april 2026
Review zonder uitnodiging
Antwoord van Wholetoolbox
Thank you for your first purchase and for sharing your experience! We’re glad Olivia made it easy and enjoyable. We value your support and can’t wait to help you again!
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