Widestep Reviews 53

HORRIBLE. DO NOT BUY
Took more than a month to receive.
Received cheap thin shoes.
Requesting a refund they tried to upsell.
Told to send back to the UK (Not in the US as advertised) with a tracking number.
$50!
No way, will give them away.

Shoes were not as advertised. They said they were for wide feet, not true. They were narrow and not soft like they advertised. When I requested a return they wanted me to ship them to the UK which would have cost the same amount as the shoes. So now I'm stuck with shoes that don't fit, and I'm out $90

Even Cinderella’s dainty feet would not get into these. Very narrow, wrong size and ‘you pay’ return policy.

These shoes are NOT wide in the toe box. And their promise of a ""No return hassles... if you're not completely satisfied, send them back for a full refund. Free returns, no questions asked." is a total lie - you must ship returns back to the United Kingdom which costs more than the shoes. DO NOT BUY THESE SHOES!

Do not buy these shoes. Definitely not as advertised. The sole at the widest point is barely 7 cm. Compared to a cheap pair of similar flats that I found at Walmart that measure 8.5 cm at the widest point. These so-called wide step shoes also narrow drastically at the toe. I inquired about a refund and that was a joke. First, they offered me a discount on a new purchase. I said no. Then they gave me instructions to send them back. I live in Canada, I would have had to send them to the UK, my cost, (Even though they were shipped to me from the US) with a shipping cost of more than I paid for the shoes in the first place. The only other option they offered me was a 20% refund and I could keep the shoes. So on a $90 USD order for two pairs of shoes, they are refunding me $17.80. and I get to keep two pairs of shoes that I am never going to wear because I don't fit.

I wish I could make this a zero. The shoes are too small, too narrow in the toe box and do not fit despite being my normal size. The company will not refund my money unless I incur return shipping fees to the UK! Don’t buy these! Their refund policy is a joke.

I should read reviews before I buy that’s for sure. The shoes are so odd looking. I think they could be comfortable, but the strap is in the wrong place so they look ridiculous. Cheaply made, but like I said, they could be comfortable if the strap was in the right place, what a waste of money

The return policy is meaningless. The shoes didn’t fit me — too wide in the heels. I followed the instructions to make an inquiry about a return and was offered an 80% discount on my next purchase if I kept the shoes. I declined. Return instructions were to send to an address in Leicester, UK, with a tracking number. The absolute lowest shipping price from Chicago, USA, was $49.25. I paid $70 for the shoes. I envisioned a huge hassle for a maximum refund of $20. I donated the shoes to charity.

This company advertises “Easy Returns,”“Risk Free” and “100%” customer satisfaction on Facebook, with a NY, NY address and phone number. Absolutely false. Shoes offer little support, returns must be sent to the UK. One cannot speak to a real person, and returns must be make within 30 days of purchase, even when it took over two weeks to receive after purchasing. DO NOT BUY!!

If you are OK with purchasing with one product and receiving another, WideStep may be a good fit for you. After providing photos, order#, photos of incorrectly shipped items (TWICE!), request for ordered item (TWICE), I have neither my product nor a refund for not having received it.
If you prefer customer service that does what it says, and actually follows through on their proclaimed service to "make it right", then this is NOT the place for you.
Bait. Switch. Collect.
Stay away from WideStep if value integrity in your purchase experiences.

Do not buy anything from this company - it's one big scam. Did not send the right shoe size - when I wrote to them they offered a 30% credit or they could send me another pair for free - I went with the free pair and they again sent the wrong size shoe. Wrote again and aid I had to return the shoes to England if I wanted a reimbursement..being in Canada I'd be looking at 45 $ shipping cost - I should have read the critics in Trust Pilot before ordering from them - Don't believe their hassle free return policy !

Was taken in by their website describing their shoe’s comfort, also citing that you could try them for 30 days risk free for a full refund. They shoes definitely weren’t the quality advertised and were definitely not designed for a wide foot.

The Widestep Customer Service team actually did respond in a timely fashion; however, they offered me a 80% discount on another pair of shoes if I kept the 2 pair I ordered that didn’t fit. I responded back that I didn’t want to order another pair that wouldn’t fit, which is when they offered me the option of a full refund if I returned the shoes to an address in England. What a joke!! This company should be prosecuted for false advertising for both the quality of their product and their full refund policy!

I did not receive the right size and they want me to return them to another country at my expense.
There is no size label in the shoes but they are much smaller than the measurements stated on the sizing chart so they must have sent the wrong size.
They claim less than 1% of customers use their free return policy. Thats because of the cost to return the shoes.
This is a scam. They tell you they will send one size then send something smaller.

The return policy for WideStep is a fraud. I purchased two pairs of shoes and received another pair for “free.” Though I purchased my size, they were all too big. The sneakers were actually very large. I normally wear a 7.5 (US). Requested to return. They said I was responsible for shipping fees and that I had to return them to an address in the UK. That means I have to pay almost as much as I payed for the shoes in shipping fees. Not good! Don’t buy anything from them.

I purchased shoes from them and 2 pairs came as the wrong size an 8 wide and i need an 8.5 wide which is what I ordered. so, they do not process returns or refunds unless you want to pay the shipping and custom fees. instead, they said I could get a code to have 80percent off my next purchase, so I purchased the same pair again. and once again they came to me as a size 8 not 8.5. So, they took $185 of my hard-earned money. Wehn i wrote them again they tried to do the 80 percent code I said no what you should do is send me the correct size shoe free of charge. so, they are not a good company and just want to keep your money.

I am so disappointed in my purchase of shoes. They look nothing like the picture. For them claiming to help wide feet these shoes pinch your toes together worse than regular shoes. It would cost me more to send these back (purchased 2 pair) than then to not. I am giving these to a thrift store hoping someone has feet like these shoes. Never again with this company. Also took 2 months to get here.

THIS IS A SCAM, I would leave zero stars if that was an option. The shoes when they arrived were narrower than any pair of flats I currently own. Hardly a wide toe box. Refund process is contingent on client shipping product to UK, more costly than the refund.

This company is unethical. Do yourself a favor—DON’T BUY FROM THEM. The toe box is narrow, not wide as advertised. Trying to return the shoes is a nightmare and costly. Also, I ordered the shoes the first week of March. They didn’t arrive until April 13th.

I wear a size 11 double A with a quadruple A heel and have hammer toes. To my surprise these shoes, Mary Janes, which have a wide toe, fit me perfectly without my having to create extra holes in the strap. They even gave me an extra padded insole to use if I want. Given that they fit me I can understand how people with wide feet would be disappointed, particularly given the name.

My mother ordered these as a slip-on shoe. they were soft in the back, very flimsy material and they had a tongue which goes down all the way to your toes when you did get them on. she cannot reach down to her feet. that's why she wanted slip-ons. False advertisement. She spent $90. $68 for returns to the UK. I don't trust that they'll send me the $90 back so we're just out $90. Very disappointed.