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Beoordeeld met 5 van de 5 sterren

A painless process to install the equipment sympathetically to my property. They have transformed my wifi throughout my house. Follow up on issues, has been swift and effective - even in the evening... Toon meer

Beoordeeld met 5 van de 5 sterren

What a great job. Steven sorted out our wired network taking a feed from our VirginMedia router into two separate offices and also left scope to increase the network in the future. Nice tidy job, and... Toon meer

Beoordeeld met 5 van de 5 sterren

Steven did a wonderful job installing WiFi into our garden summerhouse. He was very polite and professional and really took his time to make sure the cabling was as neat as possible and everything was... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent service and response from Wifi Heroes. From our initial enquiry, Barry was booked for a couple of days later for an assessment. He spent a couple of hours at the property and gave us clear... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Computerondersteuning en -services
  2. ook in
  3. Huisautomatiseringsbedrijf

Geschreven door het bedrijf

Struggling With Poor WiFi? Kiss Your WiFi Problems Goodbye With Our Money Back Guarantee WiFi Service. We offer fixed fee Wifi services covering both domestic and commercial customers all over the south east of England.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

272 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(272)

32 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Had some wifi issues at my music…

Had some wifi issues at my music studio. Spoke to a representative on the phone and got great advice as well as an amazing service. Their priority was about making sure we got great wifi rather than how much money to charge.

14 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Incredible service from start to…

Incredible service from start to finish. It’s refreshing to know there are still great, reliable companies out there that truly care about their customers. Professional, trustworthy, and a pleasure to work with would highly recommend them!

16 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Outstanding service from WifiHeros

Outstanding service from WifiHeros! They truly went above and beyond to make sure our home has excellent WiFi coverage in every room. From the very beginning, they were honest, knowledgeable, and completely transparent with pricing—no surprises at all. They took the time to explain everything clearly and made sure the setup was perfectly tailored to our home’s needs. The difference in our WiFi performance is night and day. If you’re looking for reliable, professional service and great results, I highly recommend WifiHeros!

26 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing team

Amazing team, communicated well when I first used their services 7 years ago and was very pleased to see some of the same team back out. Really polite lads and great company to work with and have already recommended to my neighbour and family member refurbish his home

12 januari 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Be very careful as you proceed here.

Be very careful as you proceed here. I had brusque, even vaguely threatening-toned calls and texts after writing for Trustpilot that my experience had been unsatisfactory due to this person's hard attitude in dealing with me. This company's own operatives are aware that head office coerces reviews they seek from customers and are not always as they appear.

26 december 2025
Review zonder uitnodiging
Logo WiFi Heros

Antwoord van WiFi Heros

We’re sorry to hear that you were unhappy with your experience and appreciate you taking the time to leave feedback.

For clarity, our records show that you were contacted several times regarding an optional management service linked to your account. On each occasion, you declined to renew the service, which we acknowledged. However, the service remained active while the account was over three months overdue, and you were made aware that continued non-payment could result in suspension.

Unfortunately, as a business, we’re unable to keep unpaid services active indefinitely. The suspension of service was carried out in line with our terms and conditions, which apply equally to all customers.

We strongly refute any suggestion of coercion or inappropriate conduct. Our team’s intention is always to communicate professionally and transparently, and we take all feedback seriously.

We regret the inconvenience caused and are happy to review the matter further if you wish to contact us directly so we can look into your account in more detail.

Beoordeeld met 5 van de 5 sterren

Efficient & knowledgeable service

Excellent service and response from Wifi Heroes. From our initial enquiry, Barry was booked for a couple of days later for an assessment. He spent a couple of hours at the property and gave us clear advise for our poorly connected area. Installation was booked for just over a week later and the lads helped us get all our appliances connected & only left once we were happy. Highly recommend. These guys are super efficient and knowledgeable.

21 oktober 2025
Review zonder uitnodiging
Logo WiFi Heros

Antwoord van WiFi Heros

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with Wifi Heroes, from Barry's assessment to the final installation. We're dedicated to providing excellent service and ensuring our customers are completely satisfied with their connectivity. We appreciate you recommending us!

Beoordeeld met 5 van de 5 sterren

Excellent service fitting and then…

Excellent service fitting and then continuing to provide support for new 3G sim card based wifi system. Now have 80-120 mb download speeds which works vs the old BT system which got 3mb and continually dropped out!
Samuel, Barry and Ash did a brilliant job and the service was worth every penny. Wouldn’t hesitate to recommend Wifi Heros.

21 oktober 2025
Review zonder uitnodiging
Logo WiFi Heros

Antwoord van WiFi Heros

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with Wifi Heroes. We're dedicated to providing excellent service and ensuring our customers are completely satisfied with their connectivity. We appreciate you recommending us!

Beoordeeld met 5 van de 5 sterren

Wi Fi - 100% improvement

I was a little apprehensive in placing the order for this wifi upgrade initially but after the first few days of operation it is proving to be “as promised”.We are in a rural location but now have a strong wifi signal all over the house and in the garden workshop (about 40 meters away), which was not previously the case. The 2 engineers arrived on time and carried out the work efficiently and politely and when the install was complete they demonstrated the signal strength in all areas of the house and workshop. I would recommend WiFi Heroes to anybody who wants to improve the wifi in and around their house.

9 december 2025
Review zonder uitnodiging
Logo WiFi Heros

Antwoord van WiFi Heros

Thank you so much for taking the time to leave such a positive review. We understand that investing in a Wi-Fi upgrade can feel like a big step, so we are thrilled to hear that the system is performing exactly as promised. It’s great to know that you are now enjoying a strong, reliable signal throughout your entire property. I will be sure to pass your kind words on to the engineers who carried out your installation. Thank you for choosing WiFi Heroes!

Beoordeeld met 5 van de 5 sterren

If it’s important do it well

The engineer sent to do the job was very friendly, experienced and helpful. WiFi Heroes are not cheap but you get what you pay for. If WiFi is important to you or your business, they are a very strong choice.

4 december 2025
Review zonder uitnodiging
Logo WiFi Heros

Antwoord van WiFi Heros

Thank you for the recommendation. We’re glad our engineer’s expertise met your expectations and that you’re satisfied with the quality of our service. Thanks for choosing WiFi Heroes!

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. From start to finish they did a great job. Matt who fitted was very polite, respectful of property and a very nice man.

12 november 2025
Review zonder uitnodiging
Logo WiFi Heros

Antwoord van WiFi Heros

Thank you for the recommendation. We’re glad our engineer’s expertise met your expectations and that you’re satisfied with the quality of our service. Thanks for choosing WiFi Heroes!

Beoordeeld met 5 van de 5 sterren

Had fibre run into an external garage…

Had fibre run into an external garage this week. No issues at all. Probably here two hours maximum and left with full bar WiFi in a spot that previously behaved like the edge of Alaska. Nice and polite bloke as well. Would recommend.

6 november 2025
Review zonder uitnodiging
Logo WiFi Heros

Antwoord van WiFi Heros

Thank you for the recommendation. We’re glad our engineer’s expertise met your expectations and that you’re satisfied with the quality of our service. Thanks for choosing WiFi Heroes!

Beoordeeld met 1 van de 5 sterren

The contractor was sent very late for…

The contractor was sent very late for the most important work, and they didn’t follow my written requirements for a critical task. This caused unnecessary stress (they have drilled etc. so they could not easily fix it), and I had to spend more to buy more expensive adapters to make the setup work.

1 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

great service

Really good efficient service and advice, took time to explain all the issues and sorted quickly to update existing equipment, and fully tested everything before leaving. I would highly recommend as a company that cares about quality service

23 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I would definitely recommend WiFi Heros…

I would definitely recommend WiFi Heroes. I had a problem with the WiFi in my newly built garden office. They came out within a couple of days. Steven - the onsite technician - was very helpful and knowledgable and courteous. He diagnosed the issue and installed an ubiquiti access point in our garden office which connected to our WiFi booster router via rhe existing ethernet cable. I am delighted. They were helpful both on initial contact and then on site and have quickly and efficiently fixed the issue. All for a reasonable price. Many thanks.

10 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really really good start to finish

Really really good start to finish. Very good understanding of WiFi, pricing very good ( for good product) really good installation work, tidy and well hidden. Now have mega fast everywhere. Very nice guys too - fully recommend 👍👍

6 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The team at WiFi Heroes were excellent

The team at WiFi Heroes were excellent.
Ash, Matt and the fellow who specialised at working at height were all brilliant. Polite, helpful and genuinely took pride in their work.
They were so respectful to my family and treated my home like it was their own. Definitely the best tradesmen we have come across.

They left the job neat and tidy. They also improvised to provide a solution when the quote was missing an item.

I would thoroughly recommend them.
They are not the cheapest but their responsiveness, knowledge and attention to detail is top class.

8 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very impressed

Very impressed. After completing an enquiry form online I was contacted almost immediately. Berry carried out a site survey and couple of days later and recommended a solution for my Wi-Fi problems. The following week Matt and Steve arrived on time and installed the solutions. They did a great job hiding cables and left my property clean and tidy.
Very impressed from the start to finish of the project.
Good communication from the Wi-Fi Heros office too.

31 juli 2025
Review zonder uitnodiging

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