A painless process to install the equipment sympathetically to my property. They have transformed my wifi throughout my house. Follow up on issues, has been swift and effective - even in the evening... Toon meer
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Lees wat reviewers zeggen
What a great job. Steven sorted out our wired network taking a feed from our VirginMedia router into two separate offices and also left scope to increase the network in the future. Nice tidy job, and... Toon meer
Steven did a wonderful job installing WiFi into our garden summerhouse. He was very polite and professional and really took his time to make sure the cabling was as neat as possible and everything was... Toon meer
Excellent service and response from Wifi Heroes. From our initial enquiry, Barry was booked for a couple of days later for an assessment. He spent a couple of hours at the property and gave us clear... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Struggling With Poor WiFi? Kiss Your WiFi Problems Goodbye With Our Money Back Guarantee WiFi Service. We offer fixed fee Wifi services covering both domestic and commercial customers all over the south east of England.
Contactgegevens
32 Queenstown Road, Battersea, SW8 3RX, London, , Verenigd Koninkrijk
- 0204 511 6841
- info@wifiheros.com
- wifiheros.com
4,9
Uitstekend
270 reviews
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Superb service
Fast, reliable and professional service! They know what they do.
8 november 2023
Review zonder uitnodiging
Matt did a great job
Matt did a great job. Established any faults and my outdoor office has wireless. Perfect. Worth every penny to take the stress out if Wifi and gaming issues with my son.
1 november 2023
Review zonder uitnodiging
Brilliant job from Steven at WiFi Hero’s
Steven visited our house on 11th August to install an outside WiFi point for our Ring camera system. He was an absolute pleasure to deal with and sorted all of our connectivity issues! Highly recommend
11 augustus 2023
Review zonder uitnodiging
Excellent service. Recommended.
Steven from WiFi Heros fitted a new wired access point in my house to improve the WiFi connectivity. The service was excellent. He was friendly, professional, on time and took care to fit the access point despite really difficult access for the cabling. Excellent service all round. Recommended.
3 oktober 2023
Review zonder uitnodiging
Good installation and solution
We've historically had poor WiFi connectivity in our house with a number of mesh systems which we've tried over the years. WiFi Heroes installed a number of physical access points and WiFi points around the house, which has provided us with good coverage for the first time.
The installer was professional, flexible in dealing with our requirements, and has performed a good job.
29 september 2023
Review zonder uitnodiging
Really happy with the service
Really happy with the service, from making an enquiry to having the work undertaken and completed was under a week. Clear on the pricing and ensured I was happy with the work on site. Steven was really good at the installation and made sure I got what I needed.
28 september 2023
Review zonder uitnodiging
Garden wifi
Wifi heros provided a good service from start to finish. The installation engineer Stephen was very helpful in setting up my garden office system giving me the WiFi speeds promised. I recommend them wholeheartedly.
27 september 2023
Review zonder uitnodiging
I was extremely pleased with the very…
I was extremely pleased with the very professional and efficient service by Matt.
7 september 2023
Review zonder uitnodiging
Good response time and Job done
Good response time, I just wanted the problem solved. I had used EERO for my outhouse but was only getting 30/40 MB, Guys installed Wifi Access Point to the outhouse now we are getting 300 MB. Just wanted someone do it for me for peace of mind. Steven was a top lad.
17 augustus 2023
Review zonder uitnodiging
Very professional service from first…
Very professional service from first enquiry with Samuel, assessment and solutions by Barry, and installation by Matt. If you need your Wi-Fi problems sorted, use Wi-Fi Heros
16 augustus 2023
Review zonder uitnodiging
Did not address my concerns despite high charges
I had various issues with my Wifi. I was charged over £200 for them coming to visit and then they didn't address my main concerns. Then they gave me a huge quote for something that I can actually address with my wifi provider. Not happy that they charged so much to provide a useless quote.
Don't contact WiFi Heros until you have spoken to your own provider first - and be aware of their excessive charges.
7 augustus 2023
Review zonder uitnodiging
Antwoord van WiFi Heros
Thank you for sharing your feedback. We're sorry to hear about the dissatisfaction you experienced and want to clarify a few points to ensure a better understanding of the situation.
Firstly, we sincerely apologies for the oversight as we should have sent the Network Report following our engineer's visit. We just have corrected this and it has now been sent to you. This report is intended to give you insights into the issues affecting your WiFi and to outline potential solutions, not the final remedy. We sincerely apologize if this aspect of our process wasn't clear, leading to any confusion.
For larger properties, like your 3000 sq ft space, certain situations might require more extensive measures, such as implementing hardwiring and professional-grade access points from Ubiquiti. Our intention was to create a robust solution to ensure seamless coverage across your entire property. We understand cost is a factor and apologize if our quote did not meet your expectations. We believe we could have found middle ground solution if we would have received direct feedback at the time.
In the future, we recommend reaching out to your WiFi provider before seeking external assistance, as they might be able to address some issues directly. We also appreciate your feedback about our charges, and we'll take this into account as we continually refine our pricing structure.
Once again, we apologize for any frustration you experienced during this process. Our goal is to ensure our customers receive the best possible WiFi solutions tailored to their needs. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We value your input and would welcome the opportunity to assist you further.
Best regards,
Lorelie
Customer Service Team
Sorted things very quickly!
31 juli 2023
Review zonder uitnodiging
Very professional
Very professional, high quality work, kept us in the loop as it progressed. Internet works great. We're very happy.
27 juli 2023
Review zonder uitnodiging
Wifiheros were quick to respond and…
Wifiheros were quick to respond and Matt did a brilliant job sorting out wifi to our outhouse.
26 juli 2023
Review zonder uitnodiging
Heroic wifi
Really happy with our new wifi network and the installing engineers were good dudes. Everything very neat and tidy. Not cheap but you get what you pay for, and a great investment.
Bit of misunderstanding about the amount of cabling required, but all sorted out in the end, and so far the network operating as promised with speeds and coverage we'd only dreamed of before. Kudos!
20 juli 2023
Review zonder uitnodiging
Careful, efficient and effective
Steven from WiFi Heros got our WiFi troubles solved efficiently and effectively. He knew his stuff, took the time to help me understand it too, and also took care over the aesthetics of the installation.
14 juli 2023
Review zonder uitnodiging
The WiFi Heros to the rescue again
Ash from WiFi Heros was bang on time for the installation; super freindly; offered lots of installation options for the asthetics around the property; and completed the work in record time. This is my second very successful installation with WiFi Heros. Highly recommended.
7 juli 2023
Review zonder uitnodiging
Great experience from some serious…
Great experience from some serious Wi-Fi professionals. I needed the Wi-Fi connecting to our garden cabin, Matt was very knowledgeable, and the job was done in a few hours. Highly recommend.
4 juli 2023
Review zonder uitnodiging
Fantastic Work…10/10👍
Really pleased with the installation from Wi-Fi hero’s. Matt was very knowledgeable and professional and left everything in good order and the Wi-Fi now works perfectly. I can recommend without hesitation
12 juni 2023
Review zonder uitnodiging
Great job connecting Wi-Fi to my garden…
Great job connecting Wi-Fi to my garden room by installing an access point.
Great work ethics, Jermaine was courteous, neat and worked fast to have everything setup!
Thanks
3 juni 2023
Review zonder uitnodiging
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