Wild Science Lab Reviews 

116
TrustScore 4 uit 5

4,2

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Beoordeeld met 5 van de 5 sterren

I’ve tried several of Wild Science Lab, products, including hair care, and skin care mainly through beauty boxes, and am currently using their juice boost brightening serum, which is a great boost to... Toon meer

Beoordeeld met 2 van de 5 sterren

Their anti dandruff shampoo made my scalp burn and itch like crazy and they delete negative reviews from the website. Like a previous poster mentioned, my hair was coated with a greasy, slimy resi... Toon meer

Beoordeeld met 5 van de 5 sterren

Looking for a clean haircare brand that actually works can be a bit difficult but then I came across Wild Science Lab and their haircare range Leaf+Seed! I tried out their Root Range (pink bottles) sh... Toon meer

Beoordeeld met 2 van de 5 sterren

Was not happy with the growth boosting shampoo and conditioner. Left her feeling limp and greasy. The conditioner was useless too. Went to cancel subscription but realised I had never been emailed an... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cosmetisch productleverancier
  2. Cosmetica en parfums leverancier

Geschreven door het bedrijf

Wild Science Lab is committed to producing high performance, botanical, sustainable product solutions that ensure exceptional performance while maintaining a continued promise of environmental responsibility. All products are cruelty-free in accordance with nature’s standards, made from the finest natural ingredients, vegan and developed to avoid commercially negative ingredients. All packaging is responsibly sourced, renewable and recyclable to ensure a sustainable natural footprint retaining functionality, elegance and conscience. We pledge to redefine your expectations, optimise your experience and connect with needs so often overlooked, to restore confidence and allow their skin, hair and wellbeing to flourish.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

116 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(116)

2 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 2 van de 5 sterren

Anti-dandruff shampoo

Their anti dandruff shampoo made my scalp burn and itch like crazy and they delete negative reviews from the website.

Like a previous poster mentioned, my hair was coated with a greasy, slimy residue even after shampooing my hair twice on 2 different days.

20 februari 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Brûlure facial serum

J’ai mis le serum Root + Fruit Control Switch et ca m’a brûlé la peau. Mon visage est tout rouge, ca pique beaucoup et elle est hyper sensible.

4 februari 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Nonexistent customer service

Received my first order a week ago, two bottles of shampoo and two conditioners. One of the shampoo bottles had been damage due to insufficient packaging. The bottle had leaked. I reported it to the sales email address twice, sending photos and telephoned the shop and left a message. I suggested they send me a sample size bottle to compensate for the spillage. I have had no reply to any of my messages.
The irony is that had I realised before a placed the order that they retail in Wimbledon Village I could have simply gone to the shop. Irrelevant now as I won't be shopping with them again.

20 januari 2023
Review zonder uitnodiging
Logo Wild Science Lab

Antwoord van Wild Science Lab

We apologize for the inconvenience and frustration caused by the damage to one of your shampoo bottles during shipping. This is certainly not the level of service that we strive to provide, and we understand your disappointment.

We apologize for the lack of communication regarding your messages to our sales email address and voicemail. We take our customer service seriously and we are sorry that we fell short of your expectations. We would like to make things right and provide a resolution for you.

Please kindly send us an email at [info (at) Wildsciencelab.com] with your order details and contact information so that we can assist you further. We would be happy to offer you a replacement shampoo bottle and a complimentary sample size bottle as a gesture of goodwill.

Again, we are truly sorry for any inconvenience caused and we appreciate your feedback as it helps us improve our service to better meet the needs of our customers. Please do not hesitate to reach out to us if you have any further questions or concerns.

Best regards,
CS

Beoordeeld met 4 van de 5 sterren

Bought headway for psoriasis scalp

Bought headway for psoriasis scalp. Scalp & hair structure has improved. Smells nice to although no perfume. Soothing & gentle. You can buy small size for £6 to try first. I now have ordered full size.

8 december 2022
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Sticky!

I first used these products yesterday - shampoo and conditioner. When I dried my hair I thought I’d forgotten to rinse the conditioner, it had been one of those mornings at home 😂 It was so sticky and greasy with that weird conditioner sill in feeling.

So the next day I washed and conditioned again and super rinsed - even worse this time like something accumulating.

25 november 2022
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Leaves hair looking and feeling greasy

After receiving a sample in a beauty box of one of their shampoos I was really impressed, it didn’t smell the best but made my hair feel stronger afterwards so I took a gamble and ordered two twin sets of full size shampoo/conditioner. Not cheap but felt with my hair so breakable it was worth it if it worked. I’ve now used them three times in between using other shampoos and conditioners but everytime I use them no matter how much I rinse my hair it dries looking and feeling really greasy. This is three times now so it’s not a one off, I’m gutted I feel like I spent a small fortune especially in this economic climate on ‘treating’ my hair to luxury but all it does it make me feel scruffy and like other people think I haven’t washed my hair!! I can’t really comment on how it’s helped my hair as it claims to do as I can’t get past the finished look of greasiness. I am truly gutted though as I’ve used them so can’t return and they don’t have a return policy if you’re not happy, safe to say I will not be ordering from them again. Shame as the story and ethos of the company makes me want to support them but the product does not live up to the expectation and is very expensive for what it is.
*update* 8/9/22
I reached out by email to the company following their response to this review on 3/9/22 following up on their offer of support or a cash voucher if the products don’t suit my hair type. I am still waiting to hear back from them 5 days later. Hoping this was not an empty invitation just to make the trustpilot review seem less favourable to them as a company. If they actually respond and make good on their claim to help me I will update this review accordingly. So far not looking good as this seems a long time to wait for a response on a company that wants to make their customers happy and return to them.

27 augustus 2022
Review zonder uitnodiging
Logo Wild Science Lab

Antwoord van Wild Science Lab

Hi Mrs. Reeve,

We're sorry to hear the products didn't suit your hair type. Please send us an email to info@wildsciencelab.com as we can offer a cash voucher if the products don't suit your hair, and we can also help you troubleshoot. (One of our specialists can reach out and help with the routine so that your hair doesn't feel greasy afterwards.)

Have a lovely evening!

Beoordeeld met 5 van de 5 sterren

A clean haircare brand that works!

Looking for a clean haircare brand that actually works can be a bit difficult but then I came across Wild Science Lab and their haircare range Leaf+Seed! I tried out their Root Range (pink bottles) shampoo, conditioner and hair mask and WOW I’m very impressed! The shampoo doesn’t strip the hair of your much needed oils, the conditioner gives incredible slip and the mask left my hair feeling so soft and manageable! All 3 products smell so beautiful but not too overpowering, which I love! If you’re in the market for a clean haircare brand that doesn’t break the bank then I highly recommend these!

5 augustus 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Warning!!damaged my hair

I ordered all 3 types of shampoo and conditioner, I guess a bit of a gamble but had read some really good reviews and I had a discount code too. I have used every one if the shampoos and they have left my hair so, so dry. I contacted customer services who have told me that because I have used the products I cannot send them back or get a refund, how else as you supposed to know if a product is good or not if you haven't used them🤔 utter nonsense. I am 50 year old who takes pride in my hair with lots of knowledge in the hair industry & in my family. I feel totally insulted when it was suggested I spoke with one of their hair experts who could explain how to use these products correctly!! So sad that I have wasted so much of my money on these products from this company who's customer service is so unhelpful. I am writing this review to warn others about these products & this company so they don't waste their money like I did & damage their hair from the first use of one shampoo!! Feel like I have been scammed.

17 juni 2022
Review zonder uitnodiging
Logo Wild Science Lab

Antwoord van Wild Science Lab

Hi Cath,

We are so sorry about this.

Our team do not recommend using all of the different hair treatments in one week and instead using each range separately as they are all designed for different hair/scalp concerns. We had also asked whether you would like to speak to one of our hair and scalp routine specialists in order to assist you. Do get in touch with us and we will assist you with your haircare and scalp-care routine as we would be more than happy to help!

We also offer sample- sized products to trial before moving on to full- size so that product does not go to waste as we follow environmentally friendly ethics.

Please reach out to us for further assistance.

Beoordeeld met 5 van de 5 sterren

Some of the best hair products ever!

I’ve been using Wild Science Lab products for just over a month now and I can’t begin to explain how much I love them! The Root Range has helped the softness of my hair and I can feel a huge difference in the way my scalp feels too. I would recommend them to everyone 💕

14 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I've been trying out the Fruit Boost…

I've been trying out the Fruit Boost Range and my skin is positively glowing. The Power Smoothie Skin Polish smells utterly divine and it has the most lovely texture. It deeply exfoliates and leaves my skin super soft and smooth. The Juice Boost Brightening Serum is an absolute delight. It's lightweight, smells good and instantly gives my skin the boost in needs, leaving my skin hydrated and glowy. The Bright Start SPF 30 is perfect in every way. It's lightweight, doesn't leave a white cast and it doesn't feel heavy or uncomfortable like some I've tried in the past. Love each product and I will continue to use them in my skincare routines.

14 april 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I am totally in love with bright start!

I am totally in love with the wild science lab products so felt moved to write a review of the product I’ve just emptied. The bright start SPF is amazing! Spf 30, no white cast, totally glowy and contains vitamin C for added glow and anti oxidant protection. I am so sad to finish this and will rebuy! Love it.

14 april 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Luxury hair products that work wonders for my hair!

Had a bad experience at the salon when dying my hair and my hair became super dry and brittle after. Useful and friendly customer service when it came to asking which products would suit my hair type and state. Loved using their Root Range and since then I can see a significant difference in my hair, more hydrated and smoother. I’ve received SO many compliments so far and I’d strongly recommend them.

11 april 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My favourite scalp treatment

I absolutely love the head range as I had a few issues with an itchy and dry scalp. I’ve been using the treatments for a few months now and my scalp is much more calm and my hair looks super healthy! I would definitely recommend for anyone who has similar scalp issues or just for healthier hair!

5 april 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

does not do what it says

bad quality. using their hair product has made my hair the worst ever in 20 years (dandruff, dryness, tangling and unmanageable). will not buy from this place again. they did not accept this review on their website so im doing it here.

5 april 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best hair products ever

OMG the best hair care products ever. Got a CBD shampoo and conditioner in my "OK" beauty box one month and loved it so much that i just had to order full size of both products straight away. Also got the boasting serum which i use daily and makes hair feel (and smell) amazing. Am not ordering any of brands now and hopefully "Wildscience" have some future offers on so i can buy MORE

7 oktober 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely love my CBD shampoo

Absolutely love my CBD shampoo, it’s called ‘head first’ and is a scalp relief shampoo. I’ve been using this shampoo for 3 months and I’ve enjoyed more compliments about my hair than in the previous 10 years!!! No itching, hair looks gorgeous. I like it so much I’ve just ordered for my daughter and I. Thanks 😊

2 oktober 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Miracle!

I think that a lot of us know how dandruff is like, and the annoyance of trying product after product to get that stuff out of your hair. Literally, nothing seemed to aid my dandruff, and if only, my dandruff got worse. When I came across this shampoo, I decided to give it a try because it claimed to help clear my scalp from the flaky white nightmares. After a week of using Clear Head Anti- Dandruff Shampoo, my dandruff has slowed incredibly and has almost stopped! I will definitely keep using this and I would strongly recommend this to anyone with dandruff.

1 augustus 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect For Colour-Treated Hair!

Ever since I had dyed my hair blonde a couple of months ago, I couldn't find a single hair product that was fitting my colour-treated hair. Any hair products I used ended up giving me scalp irritation. I was very shocked to learn that many products contained chemicals that were damaging to my hair even before I dyed it! When I came across this product I had my doubts- many a time I tried products and it came with the same disappointing result of the irritating scalp and brittle hair, but I was surprised when after a month of trial with Head First Shampoo, my hair had become shinier and more healthy-looking than before! Thank you wild science for creating colour-treated friendly products that actually work!

25 juli 2021
Review zonder uitnodiging

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