Wild Water Spas  Reviews 

380
•
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 4 van de 5 sterren

Didn't have the Hot Tub we wanted even though the site said "in stock" but offered a similar product and negotiated a better price for the extra insulation as a compensation. Delivery was good with no... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Easy from start to finish. Placed the order online and was sent delivery information within a couple of days. No issues at all and was communicated with well the entire time. The delivery team wer... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We’ve just bought our first hot tub from Wild Water Spa, and I wanted to share our experience. We are absolutely delighted with our purchase! The delivery was excellent, and the engineer was very... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Product was perfect for our family of four. Good service and advice from a responsive team. Installed without a hitch and competitively priced overall. A great start for what we hope is many years of... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Bubbelbadwinkel

Geschreven door het bedrijf

Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

380 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(380)

74 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

So far very good

We only took delivery yesterday so have not used our tub yet. From the first contact we have been dealt with efficiently and professionally. Harry our delivery driver and installer kept in contact about arrival time and arrived as promised. He worked in extremely hot conditions but did a fabulous job. He was professional pleasant and a credit to the company. We look forward to using our tub later today. Thanks

10 juni 2023
Review zonder uitnodiging
Logo Wild Water Spas

Antwoord van Wild Water Spas

Sorry for the delayed reply, but thank you so much for your wonderful review! We’re thrilled to hear that your experience from start to finish has been so positive and that Harry made such a great impression, even in the heat. We hope you enjoy your hot tub today — thanks again for choosing us, and we’re here if you need anything!

Beoordeeld met 5 van de 5 sterren

Delivery guys great with loads of…

Delivery guys great with loads of knowledge. Hot tub.can in through my 2 back gates. I think the tub was in under a minute. The main stay was the filling up. Had it nearly a week and loving it 😀

2 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Received my hot tub today delivered by…

Received my hot tub today delivered by Harry. Fitted in his tightest spot yet but still managed to get the job done. Can't fault the team at all great service would highly recommend 👌 went above and beyond to get the job done tonight thanks again appreciate it

6 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant service from start to finish

Easy process from start to finish. Jamie and Jamie turned up in the time frame and were friendly and helpful. They installed the tub, waited for it to fill up and then ran through how to use it with me. Excellent service! Thank you.

2 juni 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very rude company 11pm delivery

The delivery men where lovely but obviously over worked . Last delivery time is between 7-9 we got a call after 9 to say 9.45 as there had been accident on the motorway and they were a driver down . 10.15 pm and no delivery and I couldn't contact them they then call at 10.40 they are 6 minutes away . They arrive just before 11pm . The hot tub is to big for the gate despite giving measurements so my husband takes the gate off and the edging of shed roof . They get it in but don't have the tools to install it so my husband has to lend him his . It's pitch black so only gets half set up .
The company when I contacted them where rude and said I would of complained if it wasnt delivered and they should of left it on our drive .
I'm hoping nothing ever goes wrong with the hot tub so I don't have to have contact with them again

2 juni 2023
Review zonder uitnodiging
Logo Wild Water Spas

Antwoord van Wild Water Spas

Hi Deborah,
As we have explained through messages to you late last night, well past our customer service hours, your delivery was late as our driver had other jobs that day that slightly ran over and rather than cancelling your job last minute, we took the risk of delivering the hot tub later than we would like as to make sure you got your hot tub delivered on the date we arranged and to not have you waiting until another delivery slot became available.
As for the tools, I’m sure our driver and also us have said we thank your husband for letting our driver borrow his tools. Our drivers are sent out with equipment that works but sometimes things can happen and things can break or run out of charge and our driver still came to the job in the hope he would be able to use tools on site so he could still get the job done.
I don’t believe we have ever put fault on you. At the end of the job the driver asked your husband if he was happy with the service and he said he was and we have a photo of your husband happily posing with his new hot tub. If you or your husband were not happy at the time you could have told us there and then but from our end it looks like a happy customer with their new hot tub.

Beoordeeld met 4 van de 5 sterren

Delivery was a bit delayed, but pleased with purchase

Delivery was a bit delayed, but once contacted a revised ETA was given. Delivery team were great. No problems whatsoever. Positioned and set up tub, cleared and packed away all packaging. Great tub, very pleased. Currently balancing chemicals ready for use.

Would definitely recommend this company

1 juni 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Absolute Rubbish

This is the worst experience I have had as a customer. Their callous disregard for your time and commitment to any kind of service. I was sold a faulty product. Jets don't work and the hot tub leaks. I raised this issue mid April and it has still not been resolved. I only bought the hot tub in December last year. Once they sell you a product they don't give a monkey's. This is despite me paying for the lifetime guarantee.

1 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love our new hot tub

Love our new hot tub. Great service thanks. Delivered and installed by 2 great lads called Jamie, working till late so they could get it installed . Great communication through the whole process, fantastic quality hot tub for a great price.

30 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First class service from start to…

First class service from start to finish. Happy to deliver at a time that suited me. The delivery guy was first class and explained everything and would not leave until I was 100% happy. Would use again when it’s time to upgrade

1 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Positive experience with Wild Water Spas

We needed to prepare the ground before delivery of the hot tub and Wild Water Spas were happy to hold onto the hot tub for a couple of months until we were ready. James and Rom delivered and installed the hot tub. They'd driven a long way but were on the case as soon as they arrived. Very polite and helpful, explained how to use the hot tub and answered our questions. Positive experience with Wild Water Spas.

8 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly knowledgable company

Would highly recommend wild water Wild Water Spas
Very professional from enquiring about new hot tub to delivery
Harry was very knowledgeable on installation and was very thorough in explaining about operating and aftercare for new tub
Thanks guys

20 april 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Service

Everything from purchase to after sales has been brilliant. They really give you an honest answer to whether you truly need something rather than sell you whatever they can. Paul and the other delivery drivers have been amazing, setting everything up and installing the cover lifter. I had problems with the cover and a new one was delivered to me free of charge. When I thought I had a problem with the hot tub, they were so helpful to try to sort it out. Turns out it was just me not familiar with the hot tub. Excellent service and highly recommended.

13 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This two person lounger 3 people seater…

This two person lounger 3 people seater hot tub is great value and a brilliant hot tub. It barely costs anything to run and the service was great from wild water spas.

13 mei 2023
Review zonder uitnodiging
Logo Wild Water Spas

Antwoord van Wild Water Spas

Sorry for the delayed reply, but thank you for your fantastic feedback! We’re so glad to hear you're happy with your hot tub and that the service met your expectations. It's great to know it's both affordable to run and enjoyable to use. Thanks again for choosing Wild Water Spas!

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