Easy from start to finish. Placed the order online and was sent delivery information within a couple of days. No issues at all and was communicated with well the entire time. The delivery team wer... Toon meer
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We’ve just bought our first hot tub from Wild Water Spa, and I wanted to share our experience. We are absolutely delighted with our purchase! The delivery was excellent, and the engineer was very... Toon meer
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Product was perfect for our family of four. Good service and advice from a responsive team. Installed without a hitch and competitively priced overall. A great start for what we hope is many years of... Toon meer
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Great customer service, great product. All delivered and installed on the date they said they'd come and great follow-up call to check everything is working and offer advice. I would definitely order... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.
Contactgegevens
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Verenigd Koninkrijk
- 0800 246 1083
- enquiries@wildwaterspas.co.uk
- wildwaterspas.co.uk
4,6
Uitstekend
379 reviews
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Brilliant Customer service
Brilliant Customer service, engineers , delivery and help line.
3 februari 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you for the great feedback, Vanessa.
We are pleased to hear that you experienced brilliant customer service across our engineering delivery team and help line. That level of consistency is exactly what we aim to deliver at every touchpoint.
Thank you for choosing Wild Water Spas. We appreciate your support and remain on hand whenever you need us.
Wild Water Spas 🌊
Wow! A very helpful and professional company
From the moment I first contacted Wild Water Spas I was helped with my purchase and even the lads who delivered and installed my hot tub were amazing. All were very friendly, knowledgeable and confident in what they were doing. This put my mind at ease.
I had one to one service so I was always in the loop from ordering to delivery and even a follow up call to ensure I was happy.
When I ordered my hot tub and chose the pump… I got a call to suggest an upgrade because the size of the tub really needed a 5kg pump. However when it was delivered because they didn’t have a 5kg in stock… they sent a 10kg pump… which is a serious upgrade for free.
I very highly recommend this company
If you want to buy with support and ease.
Thank You Wild Water Spas.
3 februari 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much for taking the time to leave such a detailed and positive review, Mary.
We are delighted to hear that your experience with Wild Water Spas met your expectations from initial contact through to delivery, installation, and follow-up. Our team takes real pride in providing clear communication, one-to-one support, and practical advice to ensure every customer feels confident and fully supported throughout their journey.
We are also pleased that the pump upgrade helped deliver even greater value and performance for your hot tub. Doing the right thing for our customers is a core part of how we operate, and your feedback reinforces that approach.
Thank you again for your recommendation and trust in Wild Water Spas. We remain fully committed to supporting you going forward and are always here should you need anything at all.
Wild Water Spas 🌊
I received my hot tub today 24th…
I received my hot tub today 24th January
Paul the delivery driver was amazing, he went above and beyond. He arrived within the time slot, he moved my old tub out of the way to put the new one in without being asked. Just amazing!!
Sam at Wild Water Spas appeared very nice, never met him only via WhatsApp, quick to reply to a message and I must say only a week between buying and receiving my hot tub. Would definitely recommend Wild Water Spas
24 januari 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you very much for taking the time to leave such a positive and detailed review, Ann.
We truly appreciate your kind words and are delighted to hear that your delivery experience exceeded expectations. Paul will be extremely pleased to know his efforts made such a strong impression. Going above and beyond for our customers is exactly the standard we aim to uphold.
It is also great to hear that Sam’s communication and responsiveness helped make the process smooth and efficient, especially with such a quick turnaround from purchase to delivery. We understand how important speed, clarity and reliability are, and we are glad this came through in your experience.
Thank you again for your recommendation and for choosing Wild Water Spas. We value your trust and remain fully committed to supporting you going forward.
Wild Water Spas 🌊
Ocean monarch
Sam & the team at wild water spas went above and beyond in helping us find the right tub and ensuring everything went smoothly. Sam was always quick to answer any questions (even on a Sunday) & the delivery driver & installation guy were very helpful in getting the tub set up for us which made the whole experience effortless. We would highly recommend wild water spas.
10 november 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Mark,
Thank you for taking the time to leave such a strong review and for choosing Wild Water Spas.
We are delighted to hear that Sam and the team went above and beyond to help you find the right tub and ensure everything ran smoothly from start to finish. Being responsive and keeping the process effortless is a core part of how we operate, so it is great to see that reflected in your experience.
Your feedback on the delivery and installation support is genuinely appreciated and will be shared internally. We are pleased that the setup was handled efficiently and met expectations.
Thank you again for the recommendation. We value your trust and look forward to supporting you long term with your Ocean Monarch.
Wild Water Spa's 🌊
Held on to my product whilst building…
Held on to my product whilst building the base. This was much appreciated. Great price and the hot tub has been excellent. Installation was also expertly and quickly done. All round great experience
6 november 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Ian,
Thank you for taking the time to leave such a positive review and for choosing Wild Water Spas.
We are pleased we could store your hot tub while you completed the base, and that this helped keep your project on track. It is great to hear you were happy with the pricing, the product itself, and the speed and professionalism of the installation.
Thank you again for your trust. We appreciate the recommendation and look forward to supporting you in the future should you need anything at all.
Wild Water Spa's 🌊
Amazing service very happy customers
Amazing company - very helpful and were available to answer any questions at all times day or night - we were given full instructions on what we needed to do prior to our delivery and installation - the delivery guys were great and we absolutely love our hot tub - thanks so much Sam and all the gang xx
6 november 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Sandra,
Thank you very much for the 5-star review and for choosing Wild Water Spas.
We are delighted to hear that the team were helpful and available whenever you needed us, and that the pre-delivery and installation guidance made the whole process straightforward. Your feedback on the delivery team is genuinely appreciated and will be shared with them.
Most importantly, we are thrilled you are loving your hot tub. On behalf of Sam and everyone at Wild Water Spas, thank you again for your trust and recommendation. We are always here if you need anything in the future.
Wild Water Spa's 🌊
Had 3 delivery dates cancelled without…
Had 3 delivery dates cancelled without confirmation so had 3 days unpaid at work sam did explain after I began seeking answers was offered more chemicals as a good will gesture that I never saw!! However the hot tub was spotless clean tidy and in great shape 👌 the delivery guys did a gr8 job also getting it into my garden and setting it all up 👌 overall appart from the delivery hick ups and vehicles breaking down we are very happy with the overall outcome the tub is awsum and sam always happy to help answer my questions 😀 I won't hesitate to use wild water spas when its time to upgrade....
17 november 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much for the honest feedback and for recognising the end result, even after a few frustrating delays. We really appreciate your patience throughout - vehicle issues are never ideal, and I’m glad we were still able to get everything sorted to a high standard in the end.
It’s great to hear you’re loving the tub and that the delivery team did a solid job setting it up. We have made sure to follow up regarding the goodwill chemicals to make sure that’s resolved. Thanks again for your kind words and trust in us , we’ll look forward to helping you again when it’s time for that upgrade!
Wild Water Spas 🌊
Sea breeze 6
I dealt with Sam throughout, from start to finish he went above and beyond to ensure the Hottub I purchased was correct. The process was easy and straightforward.
I had Jamie to install. He was brilliant, did everything and more to ensure that I knew exactly how to work everything.
Would highly recommend
22 november 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much Hannah! You were an absolute pleasure to deal with from start to finish. I’m really glad you found the whole process smooth and that both Sam and Jamie made sure everything was spot on for you. Enjoy every soak in your new tub and thank you again for recommending us!
Wild Water Spas 🌊
The team at Wild Water Spas are 10/10
The team at Wild Water Spas are 10/10. From Sam on the phone still taking my calls and forever being helpful months after the purchase to the 2 incredibly friendly delivery drivers who went above and beyond to help get the 3 units into position delivering late into the evening. I can't fault the product or the team. Thank you very much for everything!
12 november 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you, Lloyd, for such an incredible review, it honestly means the world to us. We’re thrilled to hear that your experience with Wild Water Spas has been 10/10 from start to finish.
It’s fantastic that Sam was able to support you not just during the purchase but long after, ensuring you always had someone on hand to help when needed. We truly believe great service doesn’t stop at delivery, so it’s brilliant to know that ongoing support has made a difference.
We’ll make sure your kind words are passed on to the delivery team too, they take real pride in what they do, and hearing that they went above and beyond to get all three units perfectly positioned, even working late into the evening, will mean a lot to them.
We’re so pleased you’re happy with both the products and the service you received. Thank you again for your trust and for taking the time to share such thoughtful feedback. Enjoy every moment with your new spas, you’ve been a pleasure to deal with from day one.
Wild Water Spas 🙂
Great people to deal with
Great people to deal with
Sam is ace
Thanks for all your help with everything
7 november 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much for your kind words and 5-star review. We’re thrilled to hear you had such a great experience with us and that Sam was able to help make everything run smoothly for you.
We always aim to make the process as straightforward and enjoyable as possible, from first contact through to installation and aftercare, so it’s fantastic to know that came across.
We really appreciate you taking the time to share your feedback - it means a lot to the whole team here at Wild Water Spas. Enjoy every moment of your new spa, and if you ever need anything in the future, you know where we are.
Wild Water Spas 🙂
Excellent service start to finish
I recently purchased a Titan Eclipse-800 hot tub from Wild Water Spas and couldn’t be happier with the entire experience.
From my first inquiry, Sam was incredibly responsive and helpful. I had concerns about access through a narrow gate, and rather than just giving me a hard “no,” Sam worked with me to understand the measurements and explore solutions. Throughout the process, he was patient with my questions and proactive about keeping me informed—even reminding me about deals ending and helping me secure the best price.
The pre-delivery planning was thorough. Sam requested videos of the delivery route to ensure everything would go smoothly, which showed great attention to detail. On delivery day, communication was clear with payment instructions and a reliable ETA. The installation team arrived on time, and Jamie (the installer) took time to share helpful maintenance tips.
What really impressed me was the after-sales support. When I asked about chemical maintenance schedules, Sam promptly sent over a comprehensive guide with all the essential information clearly laid out.
The whole experience felt professional yet personal. Sam and the team genuinely cared about making sure everything was right. If you’re looking for a hot tub company that provides great products backed by excellent customer service, I highly recommend Wild Water Spas.
5 november 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much for taking the time to leave such a detailed and heartfelt review , it genuinely means a lot to all of us here at Wild Water Spas. We’re absolutely delighted to hear that your experience from the very first enquiry right through to delivery and aftercare has been such a positive one.
It’s brilliant to know that Sam was able to guide you through every step, especially with the access concerns around your narrow gate. We understand how stressful those details can be, and it’s great that his proactive approach and attention to detail helped make the process smooth and stress-free. We pride ourselves on going the extra mile to find solutions rather than obstacles, so your feedback really reinforces why we do what we do.
We’re also so pleased that Jamie and the installation team delivered the level of service we aim for on every delivery - punctual, professional, and ready to share expert advice so you feel confident using and maintaining your new spa. The Titan Eclipse-800 is a stunning model, and knowing you’re already enjoying it makes all the effort worthwhile.
Your comments about our after-sales support really resonate with us too. Customer care doesn’t end once the spa is delivered, we believe in being available long after installation to make sure every question is answered and every customer feels supported.
Thank you once again for recommending Wild Water Spas and for putting your trust in us. We truly appreciate your kind words and your business, and we wish you many relaxing and memorable moments in your new hot tub.
Wild Water Spas 🙂
Can't recommend enough always worry…
Can't recommend enough always worry when buying pre loved but service and communication is fantastic Sam on the end of WhatsApp to sort any issues
20 oktober 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Robert
Thank you for taking the time to leave such a thoughtful review, it genuinely means a lot. We completely understand the hesitation that can come with buying pre-loved, so hearing that our service and communication eased those worries is exactly what we hope for. Sam puts a huge amount of care into every customer conversation, whether it is answering questions late in the evening or sending quick updates to keep things stress-free. We are delighted to see that his support made a real difference for you and he will be chuffed to bits reading this. Enjoy your spa with total peace of mind and remember, Sam and the whole team are always just a WhatsApp message away if you ever need anything.
Wild Water Spas 🙂
Fabulous!
Wild water spas are a great company to deal with! Hot tub is fantastic delivery was on time and the installation was perfect. Can’t wait to enjoy my new hot tub I would highly recommend this company
24 oktober 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Christine
Thank you so much for the wonderful review, it is fantastic to hear how happy you are with your new hot tub. We are delighted that delivery was on time and installation went perfectly, that is always what we aim for. It is great knowing you found us easy to deal with and that everything met your expectations. We hope you enjoy countless relaxing soaks and memorable moments in your new spa. If you ever need anything at all, we are always here to help.
Wild Water Spas 🌊
I absolutely love my hot tub
I absolutely love my hot tub . This was a big decision & Sam talked me through the whole process & discussed in detail which tub would suit our needs . Delivered as per schedule & despite this hot tub not been brand new - it certainly looked new, absolutely immaculate & the whole family are loving it - Huge thanks
19 september 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much for sharing this feedback, Clare.
We really appreciate you trusting us with such a big decision, and it is fantastic to hear that you absolutely love your hot tub. Sam takes a very consultative approach, and it is great to know that the time spent understanding your needs paid off in choosing the right tub for you and your family.
We are also pleased that the delivery ran as planned and that the condition of the hot tub exceeded expectations. Quality, transparency and delivering real value are central to how we operate.
Thank you again for your kind words and recommendation. We value your support and look forward to continuing to support you and your family going forward.
Wild Water Spas 🌊
Cannot speak highly enough would 100% recommend
Cannot speak highly enough would certainly recommend to anyone. Sam was there throughout keeping me up to date with my order delivery date answering any questions I had. Also Meedo who delivered our hot tub cannot fault the service we received
28 juli 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you very much for such a strong recommendation, Mary.
We truly appreciate you taking the time to share your experience and cannot thank you enough for your kind words. It is great to hear that Sam’s consistent communication and updates gave you confidence throughout the process and that all of your questions were handled promptly and clearly.
We are equally pleased to hear that Meedo delivered an excellent service on the day. Reliable professional delivery is a critical part of the customer journey and your feedback confirms we are getting this right.
Thank you again for choosing Wild Water Spas and for recommending us so highly. We value your trust and remain fully committed to supporting you whenever you need us.
Wild Water Spas 🌊
Happy customers now
This is an edited review.
Had initial issues and we finally come to a mutual agreement so happy to re review.
Yes we had issues. The company has now resolved these to our satisfaction.
If you get an issue reach and speak to them so they can right the wrongs.
Hot tub is good (I have a minor issue and not sure if it user or not in the coming days will know but support is waiting for the issue if it arises again so we can resolve)
Overall good service and finance was easily arranged.
Fairly priced and has to be said the steps which we thought would be poor quality as they were free are good and solid.
We are enjoying our evenings out in the tub.
Would probably purchase again down the line to see if the issues we had were a one off.
Has to be said WhatsApp support was decent throughout
10 september 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Kevin,
We appreciate all feedback, but it is important to clarify the facts. Our delivery team arrived slightly later than planned due to unexpected roadworks and a diversion. We kept you updated well into the night to ensure you were not left without information.
Regarding access, this was not as clear as you had originally indicated. This unfortunately led to some items being unintentionally broken, but as set out in the terms and conditions you agreed to prior to installation, we are not liable for damages caused by restricted or poor access.
It is also worth noting that you were sending a large volume of repeated WhatsApp messages with little regard for our staff members’ time, despite our team responding and providing updates.
As for the hot tub itself, it is fully operational. In fact, you even confirmed to us in writing that it was heating and working correctly following delivery. All of our preloved hot tubs are thoroughly tested before leaving our facility, with full documentation to confirm this process.
We always strive to deliver the best possible service and communication, and while we regret you feel dissatisfied, we have acted professionally and within our agreed terms at every stage. That said, if you require any further assistance, please do contact us directly and we will be more than happy to help.
Kind Regards,
Wild Water Spa's
Smooth process from start to finish
Smooth process from start to finish. Can contact them at any time on WhatsApp. Love the hot tub and would highly recommend the company!
1 september 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you Carl for the fantastic review. We’re really pleased to hear everything went smoothly from start to finish and that having WhatsApp support on hand made life even easier. It’s brilliant to know you’re loving your hot tub and we truly appreciate the recommendation. Here’s to many evenings of bubbles, relaxation and the occasional “sorry, can’t talk, I’m in the tub” message to friends 😂
Wild Water Spas 🌊
Exceptional customer service
Exceptional customer service, delivery and installation.
The pre-sales support and everything leading up to delivery was phenomenal, as was the delivery and installation itself.
Not to mention being incredibly pleased with the hot tub itself which was also fantastic value.
2 september 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you Cristel for taking the time to share such lovely feedback. It’s wonderful to hear that everything from the first conversation right through to delivery and installation felt seamless for you. Knowing you’re as delighted with the hot tub itself as you were with the service makes it even better. We’re so pleased you feel you’ve had great value as well as great care. Now the fun part begins, switch on those jets, pour yourself a drink, and enjoy every soak ❤️
Wild Water Spas 🌊
We are absolutely thrilled with our hot…
We are absolutely thrilled with our hot tub from Wild Water!
The whole experience was absolutely excellent, Sam was extremely patient, explained the whole process from start to finish and was always available and happy to provide support, even when we had questions months after buying our hot tub.
The delivery guys were also excellent, great communication and made sure we were happy before running through a full checklist to ensure we fully understood everything about how our hot tub worked.
We couldn’t be happier and can’t recommend Wild Water enough.
Thank you all so much!!
13 juni 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you Ryan for such a fantastic review. We’re absolutely thrilled to hear how happy you are with your hot tub and even more delighted that the whole Wild Water experience lived up to expectations. Sam will be grinning ear to ear knowing his patience and support made everything easy for you, even months down the line. Our delivery team will also be chuffed that their efforts left you feeling confident and relaxed from day one. We couldn’t ask for better feedback and your recommendation means the world to us. Now it’s over to you to enjoy the bubbles, you’ve definitely earned them 🙌
Wild Water Spas 🌊
Initial contact helpful and…
Initial contact helpful and informative. I asked several questions and was helped through the order process by Sam.
Good communication, I have my delivery date 😊👏
9 augustus 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you Jeanette for the glowing 5 star review. Sam will be delighted to know he guided you through all your questions and made the order process nice and easy. We pride ourselves on keeping communication crystal clear, so it’s brilliant to hear your delivery date is all set. Now the countdown begins… we’d say try to be patient, but we know it’s hard not to get a little overexcited when there’s a hot tub on the horizon.
Wild Water Spas 🌊
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