Easy from start to finish. Placed the order online and was sent delivery information within a couple of days. No issues at all and was communicated with well the entire time. The delivery team wer... Toon meer
Bedrijf heeft geantwoord
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We’ve just bought our first hot tub from Wild Water Spa, and I wanted to share our experience. We are absolutely delighted with our purchase! The delivery was excellent, and the engineer was very... Toon meer
Bedrijf heeft geantwoord
Product was perfect for our family of four. Good service and advice from a responsive team. Installed without a hitch and competitively priced overall. A great start for what we hope is many years of... Toon meer
Bedrijf heeft geantwoord
Great customer service, great product. All delivered and installed on the date they said they'd come and great follow-up call to check everything is working and offer advice. I would definitely order... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.
Contactgegevens
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Verenigd Koninkrijk
- 0800 246 1083
- enquiries@wildwaterspas.co.uk
- wildwaterspas.co.uk
4,6
Uitstekend
379 reviews
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Great company to deal with and a brilliant hot tub!
Great company to deal with - great price hot tub and very good quality. Took about 2 weeks from order to delivery for me, the guys that installed were super friendly and gave advice on which way it should face etc. Very happy and the hot tub is a great addition to the garden just as the sun has arrived. Thank you team at Wild Water Spas.
22 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much, Paul, for your fantastic review. We’re really pleased to hear you had a great experience with us and that you’re happy with the quality, price and overall service.
It’s great to know the installation team were friendly, helpful and able to offer useful advice on the best position for your hot tub. We’re delighted it’s already become a great addition to your garden, especially with the sun arriving at the perfect time.
Thank you again for choosing Wild Water Spas. We’re always here for you, so please reach out anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
Sam was really helpful from start to…
Sam was really helpful from start to finish and the WhatsApp comms were very convenient. The delivery guys were great too, set it all up and really friendly.
23 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you, Tim, for taking the time to leave us a review. We’re really pleased to hear that Sam was helpful from start to finish and that the WhatsApp communication made everything convenient for you.
It’s also great to know the delivery team were friendly, helpful and got everything set up for you. We really appreciate your feedback and your custom.
Please know we’re always here for you, so reach out to us anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
Great company to deal with… clear…
Great company to deal with… clear communication and at very good prices for a quality product. Great
19 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you for taking the time to leave us a great review. We’re really pleased to hear you found us easy to deal with and that the communication was clear throughout.
It’s also great to know you’re happy with the quality of the product and the value for money. We truly appreciate your feedback and your custom.
Please know we’re always here for you, so reach out to us anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
10/10 .Thanks to Sam for making this purchase an enjoyable experience.
I would give this company and their product 10/10.
Sam was so very helpful, knowledgeable and patient.
Dan and Liam who delivered the hot tub on behalf of Wild Water were helpful. The only negative is that we have to dispose of the packaging and cardboard.
We are looking forward to using our tub of the first time this weekend.
16 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much, Tracy, for your lovely review and for rating both our company and product 10/10. We really appreciate it.
We’re delighted to hear that Sam made the purchase an enjoyable experience and that you found him helpful, knowledgeable and patient throughout. We’ll also be sure to pass your kind words on to Dan and Liam for their help with the delivery.
We’re sorry to hear the packaging disposal was a frustration, but we do appreciate your honest feedback. We hope you have an amazing first weekend enjoying your new hot tub.
Please know we’re always here for you, so reach out to us anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
Excellent, highly recommend
Sam was excellent throughout. Paul and Abdullah who came to install were friendly and helpful. Perfect thank you!
11 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you, Neil, for your fantastic review and recommendation. We’re really pleased to hear that Sam was excellent throughout and that Paul and Abdullah were friendly and helpful during the installation.
We truly appreciate your feedback and your custom. Please know we’re always here for you, so reach out to us anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
hot tub company
Just recieved our hot tub quick friendly service from start to finish.
7 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you for the fantastic feedback!
We are delighted to hear you are happy with your new hot tub and that the service met your expectations from start to finish. Delivering a smooth, efficient and friendly experience is exactly what we aim for.
If you need anything at all moving forward, please do not hesitate to reach out. Enjoy your new hot tub :)
Wild Water Spas 🌊
excellent company
excellent from start to finish, great information and timely response from sam, very helpful, delivery guys were great too, can't fault
31 maart 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you, Lynn, for your kind words and for taking the time to share your experience.
It is great to hear that everything ran smoothly from start to finish and that the information and communication from Sam met your expectations. We will make sure your feedback is passed on to both Sam and the delivery team as recognition of their efforts.
We appreciate your support and are pleased we delivered a service you could not fault. If you need anything going forward, we are here to help.
Wild Water Spas 🌊
Could not have made a worse decision to…
Could not have made a worse decision to buy a Thermals spa from these people. Have been never ending trouble since it arrived - literally from the moment the truck arrived. Not the size advertised, constant faults, leaks, poor workmanship and the worst warranty and customer service I have ever experienced. How about 11.30 pm for a warranty visit! Not convenient - well tough. 2 years on this hot tub is still causing issues but the email spam trying to get you to pay more and more never ceases. Stay away - you have been warned.
28 maart 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Dear Simon,
Thank you for sharing your feedback. We were surprised to see your review, as it has been a significant amount of time since our last communication and we were under the impression your concerns had been addressed.
At Wild Water Spas, we take pride in our reputation for excellence and long-term customer support. It is disappointing to hear that you feel your experience hasn't reflected those standards. We remain fully committed to our customers and would welcome the opportunity to discuss any current technical issues with your spa directly.
Please contact our senior management so we can review your file and look into a resolution that meets our high standards of service many other customers have experienced. We would also be happy to update your communication preferences regarding our newsletters at your request.
We look forward to hearing from you and moving this forward.
Best regards,
The Team at Wild Water Spas 💦
Great service
Great service from the team. Sam in particular was very helpful with tips and advice. We love our new tub.
27 maart 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you, Ben, we really appreciate you taking the time to share this.
It is fantastic to hear how happy you are with your new hot tub and that the service delivered by the team made a positive impact. Your comments about Sam mean a lot, and we will ensure he receives your feedback as recognition for his support and advice.
We genuinely value your support and trust in us. If you ever need anything going forward, we are always here to help. Enjoy every moment in your new tub.
Wild Water Spas 🌊
Great Service
Sam at wild water spas has been so helpful throughout this whole process. I have had no experience with buying a hot tub but Sam advised me of the options and what he felt would suit my needs the best. He also was very helpful with the potential issue of getting the hot tub into the garden and reassured me they would do all they could to get it in. The hot tub was fitted today and the delivery men did just that and gave a great demo of the set up. The whole process from start to finish has been great service, i would highly recommend this company.
25 maart 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Lauren,
Thank you so much for such a detailed and thoughtful review. We genuinely appreciate you taking the time to share your full experience.
It is great to hear that Sam was able to guide you confidently through the process, especially as a first time buyer. Making everything clear, straightforward, and tailored to your needs is exactly what we aim for.
We are also really pleased that the installation went smoothly and that the team delivered on getting the hot tub into your garden and providing a clear setup demonstration. That end-to-end experience is something we take a lot of pride in.
Your recommendation means a great deal to us, and we are very grateful for your support.
All the best,
Wild Water Spas
Found wild water spas excellent to deal…
Found wild water spas excellent to deal with. Very informative staff and helpful. Sam was excellent when purchasing the tub and the installation went very smoothly. The two lads were great and helpful. Nothing was too much trouble. Would definitely recommend. Top quality product.
24 maart 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Derek,
Thank you for such a strong review. We really appreciate you taking the time to share your experience.
It is great to hear the team delivered clear, informative support throughout and that Sam made the purchasing process straightforward. We are also pleased the installation went smoothly and that the lads looked after you on the day. That level of service is exactly what we aim to deliver.
Your recommendation and feedback on the product quality mean a great deal to us.
Thanks again for your support. It does not go unnoticed.
All the best,
Wild Water Spas
Amazing Hot tub
Honestly can’t praise them enough!
Hot tub arrived today after a seamless buying process.
Installation and set up was quick with details demonstration at the end.
Perfect addition to our garden
High quality item at an amazing price
20 maart 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Steve,
Thank you for such an incredible review. We truly appreciate you taking the time to share your experience.
It is fantastic to hear everything went smoothly from the initial purchase through to delivery, installation, and handover. Making the process seamless and stress free is exactly what we aim for, so your feedback means a lot to the whole team.
We are also really pleased you are happy with the quality and value of your hot tub. It sounds like a perfect addition to your garden.
Thank you again for your support. It genuinely means a lot to us.
All the best,
Wild Water Spas
My hot tub is superb
My hot tub arrived 3 weeks ago; Sam was brilliant in the sales and aftercare process. I’ll only be buying from him again in the future! Roll on the summer!
Thanks,
Tim K
23 februari 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Tim,
Thank you for such a fantastic review. We really appreciate you taking the time to share your experience.
It is great to hear you are enjoying your hot tub and that Sam delivered such a strong level of support throughout both the sales and aftercare process. That is exactly the standard we aim to maintain.
Your loyalty and trust mean a lot to us, and we look forward to looking after you again in the future.
Enjoy the hot tub and roll on the summer.
All the best,
Wild Water Spas
Efficient
Efficient, helpful, quick.
On delivery the driver and the coordinator at the other end where above and beyond their jobs TOP LADS
WHOLE experience was top draw from day 1.
Product is excellent 👍👍
12 maart 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Andrew,
Thank you for the brilliant review. We really appreciate you taking the time to share your experience.
It is great to hear everything ran smoothly from day one and that both the driver and the coordinator went above and beyond. We take a lot of pride in delivering a seamless experience, so your feedback means a great deal to the whole team.
We are also pleased to hear you are happy with the product. That is exactly what we aim for.
Thanks again for your support, it genuinely means a lot to us.
All the best,
Wild Water Spas
Had the guys from Wild Water Spas service hot tub…
Had the guys from Wild Water Spas service our hot tub today. They did a fantastic job and were very thorough. Great guys and will book for next year. 10/10 service. 👍
12 maart 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Jim,
Thank you so much for taking the time to leave such a fantastic review. We genuinely appreciate your kind words and your trust in us to look after your hot tub.
It is great to hear the team delivered a thorough service and left a strong impression. Feedback like this means a lot to us and reinforces exactly what we aim to deliver every time.
We are grateful for your support and look forward to getting you booked in again next year.
All the best,
Wild Water Spas
Great company very responsive
We had Richard and miles deliver our tub there was a little problem contacted sam and its now all resolved I cant thank them enough thank you all for our lovley hot tub great company
23 februari 2026
Review zonder uitnodiging
From start to finish a great experience…
From start to finish a great experience Sam was first class and delivered without a hitch small problem with cover lifter sorted promptly couldn’t fault the hole experience 🥰
29 november 2025
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you for your review, John.
We really appreciate you taking the time to share your feedback. It is great to hear that Sam delivered an excellent experience. He takes real pride in supporting our customers and your comments will be shared with him.
Thank you for choosing Wild Water Spas. We value your support and are always here if you need anything going forward.
Wild Water Spas 🌊
Avoid! Avoid! Avoid!
Avoid! Avoid! Avoid! Absolutely diabolical installation, no end of problems with the unit and appalling customer service and despite several visits by their 'engineers' could not fix the unit and is still not functioning after 12 months! PLEASE read the negative reviews as they are ALL valid and I strongly urge you to look elsewhere. According to companies house, Wild Water Spas is a dissolved company which should tell you everything. Their response was that I refused their 'professional' help but in truth, it was simply a lack of faith after so many repeated attempts to fix the issues, it was simpler to employ a local expert.
11 februari 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi Paul,
We strongly dispute this review as it does not accurately reflect the facts.
From the outset, we made multiple visits and invested significant time attempting to diagnose and resolve the reported issues. Throughout this period, our team continued to offer support and practical solutions, despite you, the customer, using language that was unprofessional and, at times, inappropriate towards our staff. Even so, we maintained a professional approach and remained committed to assisting.
It is incorrect to state that we refused to help or that the unit was abandoned. Our support was declined, and access was restricted once you decided to involve a third party. We were clear that we were willing to continue working towards a resolution, and that position remains unchanged should you allow us to do so.
Regarding the Companies House reference, this is incorrect. The trading business and operational support remain fully active, and customers continue to receive service and assistance as normal.
We take feedback seriously and always aim to resolve issues collaboratively. Our door remains open to provide further support constructively and respectfully.
Kind Regards,
Wild Water Spa's
So far so good
So far so good. Haven’t taken delivery as yet but so far my dealings with WWS has been straight forward and I have found Sam very helpful.
7 februari 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you very much for taking the time to share your feedback.
We genuinely appreciate your kind words and are really pleased to hear that your experience with Wild Water Spas has been smooth and straightforward so far. Sam will be delighted to know that his support has been helpful and made a positive difference.
Thank you for placing your trust in us. We look forward to delivering your hot tub and continuing to support you every step of the way. Please feel free to reach out at any time if you need anything at all.
Wild Water Spas 🌊
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