Easy from start to finish. Placed the order online and was sent delivery information within a couple of days. No issues at all and was communicated with well the entire time. The delivery team wer... Toon meer
Bedrijf heeft geantwoord
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We’ve just bought our first hot tub from Wild Water Spa, and I wanted to share our experience. We are absolutely delighted with our purchase! The delivery was excellent, and the engineer was very... Toon meer
Bedrijf heeft geantwoord
Product was perfect for our family of four. Good service and advice from a responsive team. Installed without a hitch and competitively priced overall. A great start for what we hope is many years of... Toon meer
Bedrijf heeft geantwoord
Great customer service, great product. All delivered and installed on the date they said they'd come and great follow-up call to check everything is working and offer advice. I would definitely order... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.
Contactgegevens
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Verenigd Koninkrijk
- 0800 246 1083
- enquiries@wildwaterspas.co.uk
- wildwaterspas.co.uk
4,6
Uitstekend
379 reviews
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Very helpful staff, great product.
From the start Sam was very helpful in advising on different models of hot tub. They waited very patiently while we took over 9 months to build the extension before we could take delivery. Delivery went smoothly and fits nicely in the space, looks amazing. My wife is extremely pleased with it and goes in in twice a day every day as a therapy pool helps with her medical conditions. After sales service is great either a call or text and Sam gets it done! Very pleased.
16 juni 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much for your fantastic review, Will.
It means a lot to hear such positive feedback, especially after working with you throughout your project. We know your extension was a long term investment, and we were more than happy to wait until everything was ready for delivery.
We're delighted that the hot tub fits perfectly in the space and that both you and your wife are enjoying it so much. Hearing that it is being used every day and is helping your wife as part of her therapy routine is particularly rewarding for our team.
Thank you also for your kind words about Sam and our after sales support. We believe that looking after our customers doesn't stop once the hot tub has been delivered, so it's wonderful to know that our ongoing support has made a difference.
We truly appreciate your patience, trust and custom over the past nine months. Thank you for choosing Wild Water Spas, and we wish you both many years of enjoyment from your new hot tub.
Wild Water Spas 🌊
Really pleased with service received…
Really pleased with service received all was smooth and guys doing install were great thanks to all
15 juni 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you, Gary, for your kind review.
We are delighted to hear that everything went smoothly and that you were pleased with the service you received. It's especially great to know that the installation team made a positive impression, and we will be sure to pass your feedback on to them.
Thank you for choosing Wild Water Spas and for taking the time to share your experience. We hope you enjoy your hot tub for many years to come.
Wild Water Spas 🌊
The delivery team had a long haul!…
The delivery team had a long haul after loading 5 tubs on their van. We were their first delivery just before 4pm!
They were happy that we had everything ready, all terrain forklift, electrics and all fencing gone.
They installed everything very quickly and left asap, forgetting to leave a key for the cover straps, however Sam on the end of Whatsapp ordered new strap and talked us through the full setup.
We initially had issues with getting the bluetooth working, but I think that was my phone and fat fingers as it works well now.
Excellent team and very prompt responses to any issues or requests.
😁
8 juni 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you for taking the time to leave such a detailed review, Tim.
We're delighted to hear that the installation went smoothly and that your preparation on the day helped the team get everything in place efficiently. We know it can be a long day for our delivery crews, so we're pleased they were able to get your hot tub installed quickly and professionally.
We do apologise for the missing cover strap key, but we're glad Sam was able to arrange replacements promptly and help guide you through the setup process. It's also great to hear that the Bluetooth issue was eventually resolved and everything is now working as it should.
Thank you for recognising both our installation team and our customer support. We pride ourselves on providing quick responses and ongoing assistance whenever our customers need us.
We really appreciate your support and hope you enjoy your hot tub for many years to come.
Wild Water Spas 🌊
Fantastic communication from start to…
Fantastic communication from start to finish, delivery was great really helpful man, I changed my mind on the model which wasn't a problem to them. I couldn't work Bluetooth due to me being silly so I messaged and got a phone call to help within 5 minutes. Would definitely recommend.
12 juni 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much for your fantastic review, Jade.
We are delighted to hear that you had such a positive experience with us from start to finish. We always aim to make the buying process as straightforward as possible, so we're pleased that changing your chosen model was handled smoothly and that our delivery team looked after you on the day.
We're also glad we could quickly help get the Bluetooth connected. Sometimes it's the simplest things that catch us out, and we're always happy to assist whenever needed.
Thank you for your recommendation and for choosing Wild Water Spas. Your support means a great deal to the whole team, and we hope you enjoy your hot tub for many years to come.
Wild Water Spas 🌊
Customer service was poor
Customer service was poor. I had 2 failed delivery dates and on both occasions received no courtesy call. When it arrived on the 3rd delivery date the installation team were brilliant. 5 stars for them and 1 reluctant star for customer service team.
30 mei 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you for your feedback, Roger.
Firstly, we would like to sincerely apologise for the inconvenience and frustration caused by the failed delivery dates and the lack of communication. We completely understand how disappointing this must have been, and we appreciate you bringing it to our attention.
That said, we are pleased to hear that the installation team provided an excellent experience when your hot tub was finally delivered. We will make sure your kind comments are passed on to them, as they will be delighted to receive the recognition.
We take all feedback seriously and are continually working to improve our communication and delivery processes to ensure a better experience for our customers. Thank you for your patience throughout the process and for allowing us to supply your hot tub.
We hope you are now enjoying your spa, and if there is anything further we can assist with, please do not hesitate to contact us directly.
Wild Water Spas 🌊
Really pleased with our purchase of…
Really pleased with our purchase of pre-used Hot Tub from Wild Water Spas. The process, end to end, was easy and their installation team were very helpful in ensuring we could get the unit through our very narrow access route.
I had added insulation, which actually wasn’t required but the refund process was very quick.
I would recommend Sam and his team at Wild Water Spas to anyone interested.
30 mei 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you, Paul, for taking the time to leave such a wonderful review.
We are delighted to hear that you are pleased with your pre-owned hot tub and that the entire process was straightforward from start to finish. It's great to know our installation team were able to successfully navigate the narrow access and get everything in place for you.
We also appreciate your comments regarding the insulation refund. We always aim to be fair and transparent, so we're pleased the refund was processed quickly and smoothly.
Thank you for your recommendation and for your kind words about Sam and the team. Your support means a great deal to us, and we hope you enjoy your hot tub for many years to come.
Wild Water Spas 🌊
Fabulous service from Sam and the…
Fabulous service from Sam and the installation guys! I’m incredibly happy with my purchase.❤️
30 mei 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much for your lovely review, Ms Oliver.
We are absolutely delighted to hear how happy you are with your new hot tub. Your kind words about Sam and the installation team mean a great deal to us, and we will be sure to pass your feedback on to them.
It was a pleasure helping you with your purchase, and we truly appreciate you choosing Wild Water Spas. We hope you enjoy many years of relaxation and happy memories in your new hot tub.
Wild Water Spas 🌊
Avoid
Avoid
Day of delivery was shocking no time slot given by time advised it would be i was chasing this 2 hours later. Time slot came and went and no one had shown up several messages sent chasing this and again a new time was given this again came and went and they still hadnt shown. When they eventually arrived they couldn't install the electrics as the wire provided was not as long as advertised. They plugged this into a extension lead and Was told they would come back the next day to install it. The Next day came and again no one showed up several messages and was getting ignored. I Was chasing and chasing to then be told the wire it was delivered with shouldnt of even been on the hot tub when delivered they apprently come with no plug an should be put on the tub on the day of delivery so they was going to look into that, he said the Driver should not of told me he would be back the next day to install as thats not the procedure. I Was told they would give me a free filter for my troubles and a new date to install it which was 2 weeks later and i could not use the Hot Tub untill electrics had been fitted correctly. They said i could get done by someone else and they would pay the invoice however considering all the issues so far i didnt want to do this and asked for a partial refund due to paying for installation and fitting to be told because they didnt just leave the hot tub on the drive and put it in place they dont offer this and could only offer something else for free. Yes you can guess my next comment the new installation date and again no time or confirmation of appointment. Several message chasing again to be finally given a time that has been and gone. More messages sent and another New time again has been and gone. Should of just returned the hot tub. They are very good at responding pre delivery after that it goes downhill from there
4 mei 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you for taking the time to share your feedback.
Firstly, we would like to sincerely apologise for the delays, missed arrival times and the frustration this caused. We completely understand how disappointing it is when expectations are not met, especially when you are looking forward to using your new hot tub.
Whilst we appreciate your concerns regarding the installation process, we would like to reassure you that our intention throughout has always been to get everything resolved for you as quickly as possible. Unfortunately, there was confusion regarding the electrical connection supplied with the spa, which resulted in delays whilst we investigated the correct installation requirements.
We are sorry that the communication and scheduling did not meet the standards we strive to provide. This is certainly not the experience we want our customers to have.
Most importantly, we want to make it clear that we remain fully committed to resolving any outstanding issues. If there is anything that remains unresolved or if you would like to discuss your experience further, please contact us directly, and we will personally review your case and work with you to reach a satisfactory resolution.
We genuinely value your custom and would welcome the opportunity to restore your confidence in our company.
Wild Water Spas 🌊
Sam was brilliant
Despite experiencing a few issues during the install, Sam went out of his way to put everything right and make sure we were happy with the end result. Great customer service and really appreciated the effort and communication throughout by Sam.
15 mei 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much for taking the time to leave this review, Bobby.
Whilst we are sorry there were a few issues during the installation process, we are delighted to hear that Sam was able to resolve everything and ensure you were happy with the final result. Providing excellent customer service and keeping customers informed every step of the way is something we take great pride in.
Your kind words regarding Sam's effort, communication and commitment are truly appreciated, and we will make sure your feedback is passed on to him.
Thank you for choosing Wild Water Spas, and we hope you enjoy your hot tub for many years to come.
Wild Water Spas 🌊
Great service and highly recommended
Delivery was slightly later than scheduled but the team where friendly and hardworking. The hot tub was well protected and moved into place without any problems. It took some time to fill due to its size (5 person)and slightly low water pressure. The guys stayed for 3 hours until the tub was filled, wired up and working. They explained the controls and set up the blue tooth on my phone. Great service and highly recommended. Just got to dispose of all the packing and palette.
9 mei 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much, Tim, for your great review and recommendation. We really appreciate you taking the time to share your experience.
We’re sorry the delivery was slightly later than scheduled, but we’re pleased to hear the team were friendly, hardworking and made sure your hot tub was carefully moved into place without any issues. It’s also great to know they stayed until everything was fully filled, wired up and working, and took the time to explain the controls and set up the Bluetooth for you.
We also appreciate your feedback regarding the packaging and pallet disposal. Thank you again for choosing Wild Water Spas, and please know we’re always here for you, so reach out anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
The whole experience was simple and…
The whole experience was simple and made easy from start to finish. Sam couldn’t have been more helpful and was there for any queries throughout the process. I would definitely recommend.
11 mei 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much, David, for your lovely review and recommendation. We’re really pleased to hear that the whole experience felt simple and easy from start to finish.
It’s great to know Sam was helpful throughout and able to assist with any queries along the way. We truly appreciate your kind words and your custom.
Please know we’re always here for you, so reach out anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
I was a bit reluctant at first whit…
I was a bit reluctant at first whit there being so many hot tub companies out there but they was great very good quality and service. Jay and is team very friendly and very helpful and great service. Very pleased with everything thanks
11 mei 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much, Tony, for your kind review. We completely understand that choosing the right hot tub company can feel daunting with so many options out there, so it means a lot that you placed your trust in us.
We’re delighted to hear you’re very pleased with the quality of your hot tub and the service you received. We’ll also be sure to pass your kind words on to Jay and his team, who will be thrilled to hear they made such a positive impression.
Thank you again for choosing Wild Water Spas. Please know we’re always here for you, so reach out anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
Fantastic company
Recently purchased a pre owned hot tub from this company we had a little misunderstanding regarding the power connection but this was resolved promptly excellent customer service with full support I fully recommend these thank for everything
27 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much, Steven, for your kind review and recommendation. We’re really pleased to hear you’re happy with your pre owned hot tub and the service you received.
We’re sorry again for the initial misunderstanding regarding the power connection, but we truly appreciate your patience and understanding while we got this resolved promptly for you. It’s great to know you felt fully supported throughout.
Thank you again for choosing Wild Water Spas. Please know we’re always here for you, so reach out anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
Excellant service start to finish…
Dealt with Sam who helped me pick the right tub for my requirements, he was so helpful and knowledgable and not at all pushy.
Had a little wait as I ordered in a busy period (only 3 weeks). Sam stayed in contact.
Jamie was our delivery driver, what a lovely friendly guy and a total machine made it look easy.
Professional service from start to finish.
Highly recomend..
29 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much, Mrs Moon, for your fantastic review and recommendation. We’re absolutely delighted to hear you received excellent service from start to finish.
It’s brilliant to know Sam was able to help you choose the right hot tub for your requirements in a helpful, knowledgeable and pressure free way. We also really appreciate your patience during our busy period, and we’re pleased Sam kept you updated throughout.
We’ll be sure to pass your lovely comments on to Jamie too. He’ll be thrilled to hear he made such a great impression and made the delivery look effortless.
Thank you again for choosing Wild Water Spas. Please know we’re always here for you, so reach out anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
Bought a used hot tub then upgraded to a new one
Bought a used hot tub but had a slight problem with it then we decided to upgrade to an ex display finally decided to bye a new one thay were brilliant with all the changes we made we would recommend them very happy with the hot tub and communication
Thank you.
12 maart 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much, Mike, for your kind review and recommendation. We’re really pleased to hear you’re very happy with your new hot tub and the communication throughout.
We truly appreciate your patience and flexibility while everything was worked through, from the initial used hot tub, to the ex display option, and finally choosing a brand new model. We’re glad the team were able to support you with each change and make the process as smooth as possible.
Thank you again for choosing Wild Water Spas. Please know we’re always here for you, so reach out anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
My hot tub was delivered today
My hot tub was delivered today, I was given an accurate time slot, delivery men were really friendly & helpful going out of the way to move things for me and tidy any wrapping away. Very informative & knowledgeable making sure I was comfortable with using the settings.
The whole process was easy from the WhatsApp messages when buying which were always replied to quickly, very helpful to make sure I had everything I needed. The information pre delivered was easy to follow and informative. I cannot express enough how happy I am.
Now to enjoy 😊
6 mei 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much, Dawn, for such a lovely review. We’re absolutely delighted to hear how happy you are with your new hot tub and that the whole process felt easy from start to finish.
It’s great to know the delivery team were friendly, helpful and informative, and that they made sure everything was tidy and that you felt comfortable using the settings. We also really appreciate your kind words about the WhatsApp support and pre-delivery information.
We hope you have an amazing time enjoying your new hot tub. Please know that we’re always here for you, so reach out to us anytime if you need anything at all.
Wild Water Spas 🌊
Purchase hot tub
Had a great experience with the company. Very helpful spoke on WhatsApp with Sam asked questions and very prompt with answers.
1 mei 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you, Keith, for taking the time to leave us a review. We’re really pleased to hear you had a great experience with us and that Sam was helpful, prompt and able to answer your questions clearly over WhatsApp.
We truly appreciate your feedback and your custom. Please know we’re always here for you, so reach out to us anytime if you need anything at all.
Wild Water Spas 🌊
Cant thank the team enough
Cant thank the team enough! My purchase was a bit of a whim and I found wild water spas online, hundreds of miles from where I live but I thought i'd give a call to see if my thoughts of the ideal hot tub were right etc. Next thing I know i'd purchased a great deal and although based some way away they have install engineers all over the UK. There was in no way any pushy sales from who I delt with (Sam) but his enthusiasm and knowledge instantly makes you feel comfortable (it was more me jumping to put down a deposit than he asking).. The service post deposit, prior/during install, and now post, has been excellent (superb!).. Getting a hot tub is all about chillout time and relaxation and this co has reflected that from first contact to ongoing check-ins and advice.. If you're looking for a hot tub, this is a company that i'd recommend to the full = thanks Wild Water Spas, we couldn't be happier with the decision to go with you!
8 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much for such an incredible review. We honestly cannot thank you enough for taking the time to share your experience in such detail.
We’re absolutely delighted to hear that from the very first call with Sam, through to deposit, installation and aftercare, you felt supported, comfortable and never pressured. That is exactly the experience we want every customer to have.
It’s brilliant to know that Sam’s knowledge and enthusiasm helped give you confidence in your decision, and we’re so pleased our wider team and UK install network delivered the service you expected. A hot tub should be all about relaxation, confidence and enjoyment, so it means a lot to hear that the process reflected that from start to finish.
Thank you again for choosing us and for recommending Wild Water Spas so highly. We’re always here for you, so please reach out anytime if you ever need advice, support or anything at all.
Wild Water Spas 🌊
Good service
As with many items like this there was the odd issue but it was quickly dealt with in a professional manner. The hot tub itself is great value and ideal for the use we needed it for. Thank you
30 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Hi,
Thank you for your kind review and for choosing us. We really appreciate your understanding and patience while we resolved the issue, and we’re pleased to hear our team handled it professionally and quickly.
It’s great to know you’re happy with the hot tub and that it’s been ideal for your needs and good value for money. Your feedback means a lot to us, and we truly appreciate your support.
Wild Water Spas 🌊
Great company
After reading many reviews decided would order from wild water spas over other competitors.
Extremely happy I did , great communication and advice , delivery drivers Qasim and his team were friendly , professional and happy to answer questions … even after they had left .
Unfortunately we had a couple of missing parts that wasn’t delivered with the tub , no fault of the company but within 48 hours these were replaced and even delivered by a second engineer on a Saturday who took time to explain the workings of the tub once again…
If you want peace of mind when investing money into a hot tub I would highly recommend this company! we are left with happy kids who love there new bath in the garden a real quality item many thanks to Sam and the staff at wildwater spas.
16 april 2026
Review zonder uitnodiging
Antwoord van Wild Water Spas
Thank you so much, Andrew, for taking the time to leave such a detailed and thoughtful review. We’re really pleased to hear you chose Wild Water Spas after reading our reviews, and even happier to know you feel confident you made the right decision.
It’s great to hear that the communication, advice and delivery experience met your expectations, and we’ll be sure to pass your kind words on to Qasim, his team, Sam and the rest of the staff.
We’re sorry again about the missing parts, but we really appreciate your understanding. We’re glad these were resolved quickly and that our engineer was able to get everything sorted and walk you through the workings of the hot tub again.
Most importantly, we’re delighted to hear the kids are loving their new “bath in the garden”. Thank you again for your recommendation and for trusting us with such an important purchase. We’re always here for you, so please reach out anytime if you need advice, support or anything at all.
Wild Water Spas 🌊
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