No jargon. Questions clearly stated Able to take my time completing form. Not rushed to sign until I am ready. Forms relating to health and property powers of attorney explicit so that chosen individu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
It was extremely well executed. The staff we had for witnesses, were excellent at walking us thru the online signing process. Especially since I am technology challenged!!!! It was very easy filling... Toon meer
Bedrijf heeft geantwoord
It is not a matter of what went wrong, it is a matter of marketing overkill. I am working through creating a will on my own timeline and I find the constant presence of irrelevant Willful prompts in... Toon meer
Bedrijf heeft geantwoord
I am an older person and I hate that AI is used in everything but I have to admit I used it on your site and I got answers that were very helpful and if I couldn't figure it out they kept trying so... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Willful is an online tool that helps Canadians create legal estate planning documents such as their Last Will and Testament, Living Wills and Power of Attorney Documents or Personal Directives. Designed with the user experience in mind, Willful offers step-by-step guidance to create fully legal documents at a fraction of the cost and time spent with a lawyer. Willful customers can come back to their dashboard to update and edit at any time. More than half of Canadian adults do not have a Will. Willful is on a mission to make the end-of-life planning easy and accessible to shrink this number down to zero. Because every adult needs a will. Address listed is our operational headquarters. Please note we are not a law firm.
Willful - Easy Online Wills
Geschreven door het bedrijf
- Create a legal will in 20 minutes online
- Online Wills, Your Way. Easily Update Your Will Anytime.
Easy updates, anytime.
Easy updates, anytime.
Easily update your will anytime, so your estate plan can change as your life does!
Contactgegevens
488 Wellington Street West, M5V 1E9, Toronto, Canada
- 1-(888)-213-0516
- support@willful.co
- willful.co
4,4
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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It was an easy format to follow and…
It was an easy format to follow and really helped me organize my thoughts. I wish there was the ability for more precise customization, but it provided a good starting point to complete an initial document, with the idea of creating a more complex will down the road.
31 oktober 2025
Antwoord van Willful
Thanks so much for your thoughtful review! We’re so glad to hear that the platform made it easy to get started and helped you organize your thoughts — that’s exactly what we aim for.
We also appreciate your feedback on customization. Willful is designed to cover the most common scenarios, but we know that some situations call for more complex planning, and we’re always exploring ways to expand what we offer.
Thanks again for choosing Willful to begin your estate planning journey!
Takes you through all the steps
Takes you through all the steps, making it easy and efficient.
13 oktober 2025
Antwoord van Willful
Thanks so much for your kind words! We're so glad to hear you found the process easy and efficient. That’s exactly what we aim fo.
Please don't hesitate to reach out if you have any other questions.
The process was easy to understand and…
The process was easy to understand and navigate.
17 oktober 2025
Antwoord van Willful
Thanks so much for the kind words! We're so glad to hear the process was easy to understand and navigate—that’s exactly what we aim for.
I have a major issue with the will
The experience creating the will is excellent.
But I find a major issue with the will:
At section 6(g) 2nd paragraph regarding splitting a non survivor beneficiary’s part among other surviving beneficiaries, it is “in equal shares” but most people would prefer it to be each according to the percent allocated to him divided by the sum of percents allocated to all surviving beneficiaries.
I used the good option of descendants inherit non-survivors.
Imagine a split of 69% to the spouse, 30% to a child, and 1% to a nephew.
If I die in an accident with my spouse and child all goes to the nephew. This is good. But if I die in an accident with my spouse, the 69% is split equally and the child gets 64.5% instead of most of the estate. IE the child gets twice instead of 30 times more than the nephew. This is unreasonable.
I would like to add that a workaround might be to move a beneficiary with a small share to be a contingent beneficiary and give him a specific gift.
Another small bug to improve: the items on the specific gift list are not shown in the will document at the same order as entered in the interface. they also move around when you edit them. I highly suggest they be shown in the will document at the same order they are shown at the interface. the option to reorder them on the interface will be great, but this is only nice to have.
16 oktober 2025
Antwoord van Willful
Thanks for your thoughtful feedback and for highlighting that scenario.
You’re absolutely right that in some cases, the outcome of the “share among surviving beneficiaries” option can feel unintuitive—especially when one beneficiary has a significantly smaller share than the others.
As you pointed out, if you select to split a predeceased beneficiary’s share among the others, it will be split equally—not proportionally based on their original shares. So in your example, if your spouse (69%) passed away before you, their share would be divided 50/50 between your child and nephew. That would result in your child receiving 64.5% and your nephew 35.5%, which may not align with your intentions.
To help avoid that outcome, you could select the “going directly to their children” option. That way, if your spouse or child passes away before you, their portion would go to their descendants (if you've added them), or to whoever you’ve chosen as their replacement. In this case, your child would inherit both their own and your spouse’s share (totaling 99%), while your nephew would still receive 1%—which sounds like your intended plan.
Another option, as you suggested, is to remove the smaller-share beneficiary from the primary list and instead include them as a contingent beneficiary or assign them a specific gift. This helps ensure the rest of your estate goes to your key beneficiaries in the way you intended.
We also want to let you know that we completely understand what you mean about wanting the predeceased beneficiary’s share to be divided proportionally. While that isn’t currently supported on our platform, we recognize that added flexibility would be helpful, and it’s something our team is actively exploring for the future.
Please don't hesitate to reach out if you have any other questions or if you’d like help walking through different scenarios.
I couldn’t revise my will despite…
I couldn’t revise my will despite trying over and over online. The website was glitchy. Couldn’t reach anyone to talk. Bad experience, would like refund.
26 februari 2025
Antwoord van Willful
Hi Lisa,
We’re really sorry to hear about your experience—it’s absolutely not the type of frustration we want anyone to go through. We understand how important it is to feel supported, especially when dealing with something as personal as your will.
We’d love to learn more and make things right. If you're open to it, please reach out to us at hello@willful.co and we’ll be happy to schedule a call with our team to talk things through.
Please don’t hesitate to reach out if you have any other questions.
Customer service support was excellent
The website was fairly easy to navigate but when I ran into any thing that I considered problematic, I was able to schedule a call with customer support. Customer support on the phone was fantastic both times that I used it.
16 oktober 2025
Antwoord van Willful
Thanks so much for the kind words! We’re glad to hear you found the website easy to use — and even happier that our support team could step in when you needed a hand. We’re always here if you have more questions down the line.
It was an easy process with very…
It was an easy process with very specific and great instructions.
14 oktober 2025
Antwoord van Willful
Thanks so much for your feedback! We’re so glad to hear you found the process easy and the instructions helpful. If there’s anything we could’ve done to make it a 5-star experience, we’d love to hear from you — we’re always looking to improve.
Please don’t hesitate to reach out if you have any other questions.
Antwoord van Willful
Thanks so much for your review! We're glad to hear you found the process easy and more convenient than going through a lawyer — that’s exactly what we aim for.
If there’s anything we can do to make your experience a full five stars, we’d love to hear your feedback!
Please don't hesitate to reach out if you have any other questions.
I have not got my Willful tho I am…
I have not got my Willful tho I am making payments. The reason being is I do not have a witness!!!!!
12 oktober 2025
Antwoord van Willful
Thanks for your feedback, and we're really sorry to hear you've had trouble finalizing your documents.
If you're located in British Columbia or Ontario, we may be able to help you with finding a witness and completing your signing—please reach out to our team directly so we can guide you through the options available.
You're also never locked in. If you’re still paying but haven’t been able to complete your will, we’d love the chance to make things right and ensure you get the support you need.
Please don’t hesitate to contact us at support@willful.co or book a time to chat with us here (https://calendly.com/willful-book-a-call/20min).
Would recommend Willful to anyone.
The process was very simple to execute. The questions were easy to understand and answer. The process did not take much time to complete.
8 oktober 2025
Antwoord van Willful
Thank you so much for your review! We're glad to hear you found the process simple and straightforward—that's exactly what we aim for.
If there's anything we can improve to make it a 5-star experience next time, we’d love to hear your feedback.
Please don't hesitate to reach out if you have any other questions.
I had been thinking about setting up my…
I had been thinking about setting up my will for a long time but kept putting it off because I assumed it would be complicated and time-consuming. Using Willful completely changed that. The process was straightforward, easy to follow, and surprisingly fast. What I had been dreading for so long turned out to be simple and efficient. I’m really glad I finally did it!
5 oktober 2025
Antwoord van Willful
Thanks so much for taking the time to leave this review! We're so glad to hear that Willful made the process easier than expected — that's exactly what we aim for. It’s completely normal to put off creating a will, so kudos to you for taking that important step. We're really happy to have helped you check it off your list!
Please don’t hesitate to reach out if you have any other questions.
Your going to ask me for a review
Your going to ask me for a review? 30 day Money back guarantee, but we can't be gotten a hold of. They have been spamming my e-mail box non-stop, and I am pretty sure they have sold my personal data.
3 oktober 2025
Antwoord van Willful
Hi there,
I’m really sorry to hear about your experience — that’s absolutely not the type of service we aim to provide.
If you’ve already reached out and haven’t heard back, it’s possible that we didn’t receive your message or something went wrong. We normally respond within 24 hours on weekdays.
If you’re within our 30-day money-back guarantee, we’re happy to honour that — no questions asked. Would you mind emailing us directly at hello@willful.co? As soon as we receive your message, we’ll review your request and make it right.
We also want to reassure you that we take privacy very seriously. We do not sell personal information, and we’ll happily review your email preferences to ensure you're only receiving messages that are helpful and relevant.
Again, I’m really sorry for the inconvenience, and we appreciate your patience while we work to resolve this for you.
Please don’t hesitate to reach out if you have any other questions.
It is simple fast and extremely reasonable price wise
The simplicity of creating the will was amazing. I was afraid going into it but I was soon comforted.
29 september 2025
Antwoord van Willful
Thank you so much for the kind words! We're so glad to hear that the process felt simple and comforting — especially since we know creating a will can feel a bit intimidating at first. We're proud to help make estate planning easier and more approachable for Canadians like you.
Please don’t hesitate to reach out if you have any other questions.
Antwoord van Willful
Thanks so much for the 5-star review! We’re thrilled to hear it was easy, fast, and straightforward — that’s exactly what we aim for. Please don't hesitate to reach out if you have any other questions.
Antwoord van Willful
Thanks so much for your kind words! We’re so glad to hear you found the process fast and easy — that’s exactly what we aim for.
Please don’t hesitate to reach out if you have any other questions.
Very easy to complete
Very easy to complete. The one issue I came up is that my Trustee for Beneficiaries and my executor are two different people. This isn’t common, but would have been helpful if I’d had the option. It would have been helpful so that I didn’t have to make amendments myself.
31 juli 2025
Antwoord van Willful
Thanks so much for your feedback — and for taking the time to share your experience! We’re glad to hear you found the process easy to complete.
You’re absolutely right that in some cases, people may want to name different individuals for those roles. While our current setup combines the executor and trustee roles for simplicity, feedback like yours helps us understand where we can improve. I’ve shared your comment with our product team for consideration in future updates.
Please don’t hesitate to reach out if you have any other questions or suggestions — we really appreciate you helping us make Willful even better.
We had an excellent experience
We had an excellent experience, creating a Will and Power of Attorney, the process was straight forward and easy, everyone can do it.
21 september 2025
Antwoord van Willful
Thank you so much for the kind words! We’re so glad to hear you had a great experience creating your will and power of attorney. Our goal is to make the process simple and accessible for everyone, so it means a lot to know it felt that way for you.
Antwoord van Willful
Thanks so much for the 5-star review! We’re glad you found Willful clear, easy to navigate, and well-explained. If you need a hand with witnessing or next steps, we’re here to help. Please don’t hesitate to reach out if you have any other questions.
The process was fairly straight forward…
The process was fairly straight forward and everything was explained in detail. I would definitely recommend...
25 augustus 2025
Antwoord van Willful
Thanks so much for the 4-star review! We’re glad you had a good experience. We’d love to know what would have made it a 5-star one—if anything wasn’t clear or could be easier, please tell us so we can improve. Please don’t hesitate to reach out if you have any other questions.
Antwoord van Willful
Thank you so much for the 4-star review! We're thrilled to hear you had a positive experience with Willful. We're here to make estate planning as simple and stress-free as possible, and we're so glad we could help you take this important step.
Please don’t hesitate to reach out if you have any other questions!
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