Wilsoncarter London Reviews 

If I could give zero stars I would!

Placed an order for 3 dresses in size 8/10 (S), got them, tried on and found them too big. I emailed their customer service team explaining the problem and asked for a refund. They attempted to resolve the issue by offering to send replacements free of charge in the size I needed so as to not incur the return shipping fees of $30-$50 per item ??!!!
So I had a look on their website and they do not have a smaller size than 8/10(S). I explained as they do not have a suitable replacement option I'd like a refund.

They got back to me suggesting I choose another style that better suits my size and fit.
I will not be going back and forth with this, have asked twice for a refund and will not be paying the extortionate shipping fees to post it back to them.

Have raised a chargeback with my card issuer.

There should be a zero starts option.
Beware- returns are NOT simple- they are expensive as must be sent to China. It took 18 emails back and forth for them to even provide the address to return to. That isnt a typo- 18 emails with an AI bot. Appalling. Endlessly offering an exchange instead or partial refund.
DO NOT USE

The dress is nothing like the photograph
The dress pictured looks like linen. The one received is clearly low quality cotton and NOT linen. No label confirming fabric, % cotton?? No washing instructions. I think i have been done.

Absolutely appalling! The shoes didn’t look anything like the pictures online! They promote their from a London based company, however, they are a scam!

Please avoid!

Awful company, have never received my items so couldn’t confirm quality issues like others have experienced. Items have never been delivered, when challenged W&C have tried telling me firstly it was the delivery company and then it’s my fault. All of this despite the address they sent the goods too being a mixture of 2 addresses at different ends of the country. Completely denied liability and have taken my money offering no refund. Absolutely disgusting service and a complete scam

I paid over £75 for three pairs of trousers that LOOKED exactly like I wanted for my holiday later in the year. They arrived and indeed looked like cheap shiny tat as another reviewer had described. So wide and so very very long , certainly not as seen on the marketing photo. After two abortive attempts to get a refund from they directly - 10% refund and keep the items, followed by 20% refund and a 100% credit note towards my next purchase (as if I would) I resorted to a charge back from my credit card company. Within 24 hours the refund was in my bank - it appears they will not argue with a credit card company. Avoid at all costs. I would not even offer them for sale on the clothing resale sites, but I did send them to the charity shop as someone may like them and they will get a bargain.

I agree with all the reviews it’s a scam ! The item was nothing like ordered not even the same colour ! Say easy returns NO WAY ! AVOID THIS COMPANY LIKE CRAZY . I didn’t need the hassle learnt a massive lesson Recieved one third of my money back ! Despite its name this company is not British, It’s Chinese! when I wanted to return the item for a full refund they gave me an address in China which would have cost me £25 to post! Too many of these companies out there ! Double check with Trustpilot first !

Badly made poor quality material
I would'nt use this company again

The goods (a pair of trousers) which I cancelled within an hour of ordering them have arrived. They are polyester and would sell in a market stall for less than a fiver! Advertised as £74 reduced to 29.95🤣. Lesson learned and I will now enter into a dispute with them and get my bank to get my money back through my bank. DO NOT USE THIS COMPANY. We all need to be much more savvy or even better don’t buy unless you recognise the company. Pay more and buy less. Let’s close them down.

DO NOT BUY from this 'company'.
Had to give 1 star but would give zero if possible. Absolute scam.
So cross that I didn't check reviews first. Item not in any way similar to the advertised one. Been offered 20% refund!! Too expensive to return so they've essentially scammed me and many others.

minus 0ne ............. cheap and nasty
and bears no way resembles picture on web site ......... total crap ( technical term )

My order contained two tops and a pair of relaxed trousers. Everything arrived after 10 days and was packed with care. One top was slightly looser than I imagined but it still looks lovely tucked into the trousers. The quality feels very good.

Complete con. Not a London Company. Ships from China. Ordered two shirts. When the came they were 3 sizes too small. They asked for £22 as shipping costs to correct their error! They sent two more as replacements. One was correct size I ordered, the other exactly the same 3 sizes too small. I await a refund.

Ordered 2 Quinley ladies shirts. Took 2 weeks to arrive in tiny bag no attached tags, cheap looking, poorly made with loose stitching, made our of polyester. I had stupidly expected linen! Have so far sent 3 emails to ask for return information but no response. Looking at earlier reviews, oh how I wish I had checked these before purchasing, it looks like it won't be worth paying for postage to return to China. What a disappointment when the Website looked so promising. I shall not be buying anything else from this company.

Cheap fabric at high prices, returns made practically impossible a cost of $30-$50 is charged for returns, a small discount is offered to keep the item, even then it is expensive tat of poor quality. The name of the company implies a British company it is in actual fact Chinese. DO NOT BUY FROM THIS COMPANY.

Beware Scam website from china. Using AI images and then you receive a cheap weird product. When you try and return you receive a series of scam emails ordering 10% back. Nothing to do with the UK, based in china and no return policy. Have reported them , do not use

Ordered 3 items - they took ages to arrive and when they did, they did not look like the pictures and the shoes were the wrong size. I requested return instructions and they emailed me trying to fob me off with discounts and keeping the products but for more money if I wanted the correct size shoes! When I insisted on returning the items for my money back they offered me 40% of the cost - wish I had read other reviews first - would never had used this scam of a conpany! Avoid at all costs!!!!!!

Do not go near this company. The clothes are cheap & tacky and they will not accept returns. Will try to offer you discounts. Never a full refund. One of the items I bought had a pen mark on, still no refund. Trading Standards can’t touch them as US based, but fortunately I had used a credit card. If you insist on returning items they charge $30-50 USD per item. Awful company.

I ordered some shorts for my husband in XL they wouldn’t even fit a 10 year old. They are cheap material and nothing like photo advertising the product. This is clear misrepresentation and not even had the sense to price the product as cheap as it actually looks. They need to be reported for false advertising.
Please avoid i wish i had read these reviews first. avoid

I have a big mistake to buy from this website before reading the reviews
A very bad website
Fabrics horrible
And when u want to return they not allow.
This is scammers
To everyone never ever buy from this website
The picture they put it on website all have been edited.
They bought stuff from Ali express and re-sales
Very very disappointed.
Do not buy