Pre-covid I had purchased several boxes of the fruit and veg and was very happy with the service and quality however I was very disappointed with the recent supply. This was a surprise birthday gift f... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
It was great . Amazing value for money . The only complaint I have was DPD were late with my delivery and their communication was not clear . But overall Windrush Bay is excellent value and quality fo... Toon meer
My Windrush experience has always been exceptional!!! No difference with my final delivery 🥹 I am saddened to know Windrush Bay from the end of last month (November 2025) deliveries of... Toon meer
Bedrijf heeft geantwoord
The Windrush Bay promo appeared in my inbox, so I placed an order, which was processed, and confirmation was received the same day. I like the whole process of delivery with estimated dates and times,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We have an authentic selection of Caribbean groceries, wellness products and gifts, featuring premium brands with great heritage and wonderful stories to tell. We also offer our trusted tropical fruit and veg boxes delivered to your door at your convenience. Whether your are looking for your favourite tropical groceries, tantalising treats for that special occasion, or just fancy something inspired by the Caribbean vibe, we have something for everyone!
Contactgegevens
Bensham Business Centre, 62 Bensham Grove, CR7 8DB, Thornton Heath, Verenigd Koninkrijk
- 07925 393288
- info@windrushbay.com
- windrushbay.com
4,6
Uitstekend
534 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Happy Easter bunny gift
Comprehensive collection of food items for an Easter basket as a gift. Delivered timely
17 april 2025
Review zonder uitnodiging
Antwoord van Windrush Bay
Dear Anthony
Thank you so much for taking the time to give us feedback and we appreciate your comments!
Kind regards
Windrush Bay Team
This is the third Easter Hamper
This is the third Easter Hamper
Great quality the bun and the bread was delicious and fresh
And the rest of the hamper was great value
will buy every year
well done Windrush Bay
15 april 2025
Review zonder uitnodiging
Antwoord van Windrush Bay
Hello and thank you so much for your lovely comments, and thank you for supporting us!
Kind regards
Windrush Bay Team
A great service
A great service. Delivery came on time. I shared with family and friends. Great feedback from friend that the harddough break was nice and fresh. Hard food was also great. Thank you.
16 april 2025
Review zonder uitnodiging
Antwoord van Windrush Bay
Dear Carol
Thank you so much for taking the time to give us feedback, glad to hear about the freshness of the bread - we agree!
Kind regards
Windrush Bay Team
Box of provision
Great service, goods wrapped well. I noticed. It was enough food for the Easter.
17 april 2025
Review zonder uitnodiging
Antwoord van Windrush Bay
Dear Marian
Thank you for taking the time to give us your comments, we do appreciate it!
Kind regards
Windrush Bay Team
My recent purchase of fruits in general…
My recent purchase of fruits in general the produce were ok.
The only reason l gave it 4 stars is because l noticed some of the fruits ripened very quickly and started to spoil. The Pineapple and one of the avocado's was spolit when cut.
13 maart 2025
Antwoord van Windrush Bay
Dear Judy
Thanks for your feedback, as it helps us to improve our service.
We have noted your comments regarding some of the fruits and we are disappointed to hear that the pineapple and avocado was spoilt when cut. We would be happy to offer you some complimentary fruits on your next order.
Kind regards
Windrush Bay Team
Shelf Life
I over estimated the amount of food that I would receive. Its over 3 weeks and still have food left. The shelf life doesn't extend beyond a 1.5 weeks realistically, so have be prepared to use the food immediately. Had to dispose of some of the Yam because it was bad in middle.
12 maart 2025
Antwoord van Windrush Bay
Dear Jennifer
Thank you for your feedback as this helps us to improve our service.
The food that we offer is at its freshest, and some items can be frozen for later use, for example, pumpkin, yam, Scotch Bonnet peppers and christophene (chocho). These items can also be cooked from frozen.
We're disappointed to hear about the yam, we alwayd aim to pick the best, but sometimes yams can appear perfect on the outside until they are cut. On the despatch note we do ask customers to contact us if there are any issues with their order.
For goodwill, we will send you some complimentary yam on your next order :)
Thank you for supporting us!
Kind regards
Windrush Bay Team
I will always continue to support…
I will always continue to support Windrush Bay. Absolutely an amazing service they provide, professional attitude, and EXCELLENT Customer Service.
It’s FIVE STAR 🌟 all the way…🙂
20 maart 2025
Antwoord van Windrush Bay
Dear Leonie
Thank for your comments and we are delighted that you are supporting us. We appreciate your custom!
Kind regards
Windrush Bay Team
Loving it
Loving it. Straight from the tree to my plate. Thank you for the breadruits. Worth every penny xcx
19 maart 2025
Review zonder uitnodiging
Antwoord van Windrush Bay
Dear Heather
Thank you so much for your five-star review, we are delighted. The breadfruits are so gorgeous right now!
Kind regards
Windrush Bay Team
Antwoord van Windrush Bay
Dear Joy
Thank you so much for comments, we are glad to hear that the delivery was prompt!
Kind regards
Windrush Bay Team
Everything was fresh and well packaged. The Dominican Dasheen is delicious 😋
Everything was fresh and well packaged.
4 maart 2025
Antwoord van Windrush Bay
Dear Maurina
Thank you for your comments, we are delighted to hear that that the Dominican Dasheen was delicious - we do agree!
Kind regards
Windrush Bay Team
As good as choosing for myself in a shop
Living in rural Lincolnshire, it was as good as my being in the shop choosing it myself to receive your selection of what I ordered. All was excellent quality and condition, well packed and delivered promptly.
26 februari 2025
Antwoord van Windrush Bay
Dear Dennis
Thank you for taking the time to give us feedback on our service. We are very glad to hear that you received your order promptly and in excellent condition.
Kind regards
Windrush Bay Team
Out of stock
I wasn't aware one of my items was out of stock when I submitted the order - so was notified too late to choose another item. Other than that, the ordering and delivery process was fine.
17 februari 2025
Antwoord van Windrush Bay
Dear Dianne
Thank you for your feedback, as it helps us to improve our service.
We have noted your point regarding out of stock items and will make changes to notify customers in advance, so that an alternative item can be offered.
Kind regards
Windrush Bay Team
My first order
It was my first order and it arrived quite quickly. The things I ordered were very good, as expected. Next time I will try the basket produce as this time I stuck to the tins and packets plus the saltfish, which I was surprised was of good quality and very thick. Thank you.
28 februari 2025
Review zonder uitnodiging
Antwoord van Windrush Bay
Hi Diane
Thank you so much for your review, we do appreciate it!
Looking forward to your next order :)
Kind regards
Windrush Bay Team
The chocho was damaged
The chocho was damaged, and the pine was battered and rotten! That apart everything was good.
12 februari 2025
Antwoord van Windrush Bay
Hi Collin
Thanks for your feedback. We are sorry that the chocho and pineapple were not received in good condition.
On our despatch note we do ask customers to let us know if there are any problems with their order within 48 hours of receiving delivery.
We will send you a replacement with your next order.
Thank you for supporting us!
Kind regards
Windrush Bay Team
Great Jamaican produce
The food basket arrived in just 2-3 days, and I’m impressed with the quality of the food. I’m extremely satisfied with my order and highly recommend it!
7 februari 2025
Review zonder uitnodiging
Antwoord van Windrush Bay
Dear Lotus
Thank you for taking the time to give us your feedback, we are delighted with your comments!
Kind regards
Windrush Bay Team
Antwoord van Windrush Bay
Dear Goldbourne
Thanks for your comments, we are delighted and thank you for ordering from us!
Kind regards
Windrush Bay Team
I ordered by phone and found the agent…
I ordered by phone and found the agent extremely helpful and knowledgeable
28 januari 2025
Antwoord van Windrush Bay
Dear Lola
Thank you for taking the time to give us your feedback.
We are delighted to hear that out team member was helpful and knowledgeable - our Mel is the expert!
Kind regards
Windrush Bay Team
Top quality that feels like family
I cannot recommend Windrush Bay highly enough. As someone who has limited mobility and has moved from Croydon, to an area where access to cultural diet is a little limited, this company is an absolute lifeline.
As a long term customer I have found the team to consistently deliver outstanding service and exceptional quality.
Every step from using the website, to receiving an update when order is being shipped, to the quality of the items is the best.
I always get excited to receive my box, full of fresh ground provisions and everything I need to make my beloved Saturday soup. The boxes are really thoughtful and its even better that they are delivered in sustainable, environmental friendly packaging.
Each time I have interacted with the team, I always come away feeling incredibly proud and invested in this amazing company. I recently had a query and was pleasantly surprised when I received a call from a lovely lady (I think her name was Mel), who reached out to help.
To quote Maya Angelou "People will forget what you said, people will forget what you did, but people will never forget how you made them feel".
Windrush Bay takes the time to make me feel like a valued customer that remains connected to home.
Invaluable.
9 januari 2025
Review zonder uitnodiging
Antwoord van Windrush Bay
Hello Dear Customer
Thank you so much for your lovely feedback, we are glowing with your comments! Delighted to hear that you feel valued as a customer, as we believe our customers deserve the best service when buying Caribbean groceries.
Thank you for supporting us!
Kind regards
Windrush Bay Team
Antwoord van Windrush Bay
Dear C Charles
Thank you so much for taking time to give us feedback, we really appreciate it!
Kind regards
Windrush Bay Team
Antwoord van Windrush Bay
Dear Suzanne
Thank you for your comments, we really do appreciate!
Kind regards
Windrush Bay Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.