Wine insiders is really great to order from. I got my shipment today and OMG glass all inside , bottles broke. I called and I talked with a couple of representatives and they told me they would replac... Toon meer
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My case of wine arrived with a bottle broken. That fact was visibly obvious before the box was opened, and easily confirmed upon opening the box. There was no doubt it happened during shipment, and... Toon meer
Called and talked with James who was very helpful. The wine I wanted appeared to be out of stock, but James was able to assist with finding what I needed. Looking forward to receiving and enjoying t... Toon meer
Difficult to negotiate previous entries dropped 2 times current purchase says 7 bottles .. wanted 6 did not want Sangovies which is last on entered list .. will accept what you send but am relucta... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!
Contactgegevens
PO Box 15158, 90209, Beverly Hills, Verenigde Staten
- (800) 615-7304
- info@wineinsiders.com
- wineinsiders.com
4,3
Uitstekend
195 reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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When my order was delivered to a store which was subsequently closed.
When my order was delivered to Dollar General and the store was suddenly closed because of a gas leak and due to be closed for several weeks, Wine Insiders' resent my order delivered to an accessible site. I have not yet received it, but it's due soon. They went out of their way to assure a timely arrival for my wine, which othwise might have been trapped in the closed store for who knows how long.
30 januari 2026
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Lynne,
Thank you for your feedback. We are truly sorry for the stress and inconvenience caused by the unexpected closure of your original delivery site. We absolutely acknowledge how frustrating it would have been to have your wine 'trapped' due to a gas leak, and we apologize for the logistical headache this caused.
Please be reassured that we are monitoring your replacement shipment to ensure it reaches your new accessible site safely and soon. We are so glad our team could step in to pivot the delivery for you. If you have any further questions while you wait, please feel free to reach out at 800-615-7304 or info@wineinsiders.com. We appreciate your patience and your loyalty!
Warm regards,
The Wine Insiders Team
Happy repeat customer
I've ordered from Wine Insiders in the past, for myself and as gifts, and have always been happy with the wine and the service. They've responded immediately to inquiries, and shipment was quick and easily tracked.
12 februari 2026
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Erica,
Thank you for your review. We are truly sorry for any time you’ve had to reach out with an inquiry in the past, but we are so pleased to hear that our team has always responded immediately and efficiently. We absolutely acknowledge that your trust in us for both personal orders and gifts is the highest compliment we can receive, and we apologize if we haven't thanked you enough for that loyalty.
Please be reassured that we are committed to maintaining the quick shipping and easy tracking you’ve come to rely on. We are so happy to have you as a long-term member of the Wine Insiders family! If you ever need assistance with a future gift, please reach out to us at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
I had a problem trying to order on the website…
I had a problem trying to order on the website. My phone call was answered quickly pleasantly and professionally. The order was processed immediately
7 februari 2026
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Frank,
Thank you for the 5-star review! We are truly sorry for the trouble you experienced while trying to order on our website. We absolutely acknowledge how frustrating technical hiccups can be when you’re just trying to enjoy a smooth shopping experience, and we apologize for the inconvenience.
Please be reassured that we are looking into our site performance to prevent this from happening again. We are so glad to hear that our phone support was quick, pleasant, and professional in getting your order processed immediately! If you need any further help, feel free to reach out to us at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
when there is a problem
when there is a problem, they make it right and are very courteous. and Michael was terrific in this regard.
3 februari 2026
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Marilyn,
Thank you for the 4-star review! We are truly sorry that you encountered a problem with your experience, but we are so glad to hear that our team was able to make it right. We absolutely acknowledge that issues can be frustrating, and we apologize for the initial inconvenience.
Please be reassured that we will be sharing your wonderful feedback directly with Michael and his supervisor; he will be thrilled to know he was 'terrific' in assisting you! We strive for 5-star perfection every time, and we appreciate you giving us the chance to fix things. If you need anything else, please reach out at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
GREAT Customer service!!
Eula, the customer service rep, was excellent!!! She listened and immediately resolved my issue.
Thank you!
30 januari 2026
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello there,
Thank you for your feedback. We are truly sorry that you encountered an issue that required you to reach out to us, but we are thrilled to hear that Eula provided such excellent service. We absolutely acknowledge how important it is to feel heard, and we apologize for any initial stress the situation may have caused.
Please be reassured that we will be sharing your kind words directly with Eula and her supervisor; she will be so happy to know she made a difference! If you need anything else while enjoying your wine, please reach out to us at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
Problem resolved!
After experiencing a frustrating glitch on line, I called the company to reorder. Fortunately, the extensive list was still available and they were able to complete my order, with full apologies for the online error. We’ve used Wine Insiders for years and have been pleased with their products, their promotions, their prices and their prompt deliveries.
30 januari 2026
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Tanya,
Thank you for the 5 star. We are truly sorry for the frustrating online glitch you experienced during your reorder. We absolutely acknowledge that technical errors are a major inconvenience, and we apologize for the extra step you had to take to complete your purchase.
Please be reassured that our team is working hard to smooth out those digital bumps to ensure our website is as reliable as our deliveries. We are so glad our phone representative was able to recover your list and assist you quickly! After years of your support, we are honored to remain your choice for great wine and service. If you need anything else, we are here at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
My original package was lost by FedEx…
My original package was lost by FedEx as the location where package was dropped no longer accepts Fed Ex packages.
Aldrin in customer service was polite , professional and extremely accommodating.
Based on this experience I fully commit to continue doing business with Wine Insider
22 januari 2026
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Tom,
Thank you for your review. We are truly sorry for the confusion and the loss of your original package due to the FedEx location change. We absolutely acknowledge how frustrating it is to have a delivery go missing, and we apologize for the stress this caused.
Please be reassured that we are incredibly proud of Aldrin for being so accommodating and professional in resolving this for you. We will be sure to share your kind words with him! We are so grateful for your commitment to continue doing business with us. If you need any further assistance, we are always here at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
Happy repeat customer
High end wines at reasonable prices. AND customer service that makes sure every experience is pleasing. From order issue resolution to handling feedback on wines that I just don’t like, they’ve earned my trust.
25 januari 2026
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Kim,
Thank you so much for the 5-star review! We are truly sorry for the occasions where a selection didn't perfectly suit your palate or where you encountered an order issue, but we are so glad we could make it right. We absolutely acknowledge that trust is earned through consistency, and we apologize for any past disappointments that required our intervention.
Please be reassured that your satisfaction is our top priority, whether that means resolving a delivery glitch or finding a wine you truly love. We are honored to have earned your trust! If you ever need assistance with a future selection, please reach out to us at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
Easy ordering
Also courteous, always knowledgeable...easy transaction.
22 januari 2026
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Joe,
Thank you for your feedback. We are truly sorry for any time you’ve had to spend reaching out to us, but we are so pleased to hear that our team was both courteous and knowledgeable. We absolutely acknowledge that a seamless, easy transaction is what you deserve every time, and we apologize for any past hurdles that required our support.
Please be reassured that we are dedicated to keeping your experiences easy and enjoyable. Your continued support means the world to the Wine Insiders family! If you ever need further assistance, we are always here for you at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
Unethical company
Tried to cancel a shipment prior to order (within hours of notification of a new quarterly shipment) and customer service refused even though the shipment was not due to ship for a week. They then wanted to get a restocking fee even though the agent confirmed nothing had been packaged yet. Not a trustworthy company.
19 januari 2026
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Dennis,
We are truly sorry for the frustration regarding your cancellation. We acknowledge how confusing it is to be told an order can’t be stopped before it ships; please be reassured that, because our system processes orders in under a minute to ensure speed, cancellations are nearly impossible once processed.
We want to find a fair solution for you and discuss this further. Please contact us directly at +1 800-615-7304 or email us at info@wineinsiders.com so we can provide a resolution. We appreciate your feedback and the chance to make this right!
Warm regards,
Wine Insiders Customer Service Team
You get what you pay for
You get what you pay for. My intro delivery contained a variety but all were rated in the 3-point range and nothing stood out. I would expect to have at least one bottle that had higher ratings or was from a better known vineyard. Probably will not reorder as better selection at Binny's, I know extra hassle to go to the store but their salespeople know their wines for any budget.
12 december 2025
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Mark,
Thank you for sharing your honest feedback about your introductory delivery. I am truly sorry that none of the wines in your first shipment stood out to you and that the selection didn't meet your expectations for a more recognized vineyard or higher-rated bottle. We absolutely acknowledge your disappointment, especially when compared to your experience at Binny's, and we apologize that we didn't provide that "wow" factor with this order.
While our goal is to offer exceptional value, we clearly missed the mark on variety for you this time. We would love the opportunity to show you that we do carry many award-winning and prestigious selections.
Please contact us directly at 800-615-7304 or info@wineinsiders.com so we can personally intervene, learn more about your specific palate, and process a resolution that helps you find a bottle you truly love. We’d appreciate the chance to restore your confidence in Wine Insiders.
Cheers,
Wine Insiders Customer Service Team
Price was great with a very quick…
Price was great with a very quick delivery
9 december 2025
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello George,
Thank you so much for your feedback! We are thrilled to hear that you were happy with our pricing and the quick delivery. We work hard to ensure our wines are both affordable and arrive at your door as fast as possible.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer. look forward to serving you again soon
Cheers,
Wine Insiders Customer Service Team
I received help with my order from…
I received help with my order from Lenard.Pleased with the outcome.I have been a customer of wine insiders for many years and continue to happy with both the product and the service.Continue the good work.
29 november 2025
Review zonder uitnodiging
Great customer service
Great customer service! The wine is a great value of course, the selection is extensive, and the sales are top notch. The customer service is easy to access, timely in their responses, and extremely helpful if you even THINK there might be a problem with an order.
28 november 2025
Review zonder uitnodiging
NOT ADVERTISED AS EXPECTED
It’s advertised that you can expect your delivery in 2-3 days and all orders placed before 1pm are shipped same day. I placed an order last night and it has not shipped after a full day. I messaged customer service and I’m told 24-48hrs for processing and 3-5 days for delivery. I ordered specifically from them because of what they advertise about their shipping. Customer service is not offering a solution, overnight shipping, refund, discount, etc.. Basically just telling me it is what it is.
18 november 2025
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Taylor,
We are truly sorry for the confusion and frustration regarding our shipping timelines. We absolutely acknowledge how disappointing it is to choose a service based on specific delivery promises only to be told a different timeframe after the fact. We apologize sincerely for the 'it is what it is' experience you had with our team; that is not the level of support we strive for.
Please be reassured that we are committed to making this right. We have already reached out to you directly via email to provide a resolution regarding your shipping costs and to ensure your order is prioritized. We appreciate your patience and the opportunity to turn this around for you.
Cheers,
Wine Insiders Customer Service Team
I'm very happy with my purchase
I'm very happy with my purchase. The order arrived on time and well packaged. The wines we've tried so far are exquisite. Also, I must mention that the discount I received was fantastic.
6 november 2025
Review zonder uitnodiging
I recently decided to give Wine…
I recently decided to give Wine Insiders a try after receiving one of their promotional offers through my American Express Card. Their website website is indeed attractive and the promise of a 45% discount on my first order was a big draw . However; In the excitement of selecting my wines. I genuinely forgot to apply the discount code at checkout
When I realized my mistake. I reach out to their customer service team, hoping for straightforward fix. Unfortunately, the process became more complicated than expected. Despite clearly showing the original promotion email to the agent I was chatting with, I felt the resolution was needlessly difficult. In the end I was left quite disappointed.
I want to be fair the wines themselves might be great, but the customer service experience didn’t match the initial promise. While I understand that mistakes happen, I would have appreciated a more accommodating approach for a first time customer. As a result I’m not inclined to order again..
Especially when it comes to honoring their own advertised promotions.
16 november 2025
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Oscar,
We are truly sorry that your first experience with Wine Insiders was so frustrating. We absolutely acknowledge how disappointing it is to miss a discount code and then feel that the process to correct it was needlessly difficult; we apologize sincerely that our service didn't match the quality of the promotion you received.
Please be reassured that we want to turn this around for you. We have reached out to you via both email and phone to discuss a resolution and ensure that the 45% discount is honored. We would love the chance to make this right, so please check your messages or feel free to contact us directly at your earliest convenience. We appreciate your support!
Cheers,
Wine Insiders Customer Service Team
Thank you Customer Service
We tried to order wine from the Wine Insider website. We were having problems in doing so. We called Customer Service and they completed and handled the order for us to our complete satisfaction!
4 november 2025
Review zonder uitnodiging
Great support, web site issues are very off putting
Eulia was extremely helpful and knowledgeable. She made sure that I was able to fulfill as much of my order as was in stock.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Wine Insiders
Hello Maria,
Thank you so much for the fantastic 5-star rating! We are absolutely thrilled to hear that Eula was very helpful!!! That's wonderful feedback, and we'll be sure to share your kind words with her.
If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer.
Warm regards,
Wine Insiders Customer Service Team
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