Wine Insiders Reviews 195

Sent wine to incorrect address. Solved my problem and corrected address. Thank you very much. I’ve used Wine Insiders for years and have always been happy with their wines and service.

Had some communication issues. Never received word that wine was delivered, to a hold location,but in checking found that it actually was. I believe the problem was actually with FedEx, not with wine insiders. Jonel at WI was very helpful in tracking it down.

I had to return 2 cases of wine since I had an emergency.
After one call and a few emails , John professionalism took care of it and he was on top of it , kept me in the loop of the situation .
So John, I hope you read this note or someone show it to you .. but you are a true professional guy and I want you to be recognized.
Also, clients are so quick to write a bad review for anything, but rarely write about something good about it.
So again, John thank you 🙏

Every time I call this company wonderful, helpful and polite. It is so nice to talk to a company that treats their customers like wine inside does I can't praise them high enough

I was very lucky to have Jennifer on my trust pilot on Sunday extremely profesional great advise on the promotions available I am very satisfied with her service she makes me feel
wine insiders have the right people to care for their costumers 👍

There was some confusion with my order, because a red flag came up saying that the shipper was not authorized in New. York. However, a call to Wineinsiders representative fixed that error in a jiffy. She was efficient and courteous.

Eula took my call and was excellent. Very responsive and provided an update on shipping. Excellent job.

Received a bottle that clearly had been tampered with, foil and cork removed and re-corked. Took repeated calls to received a call from Management, when they did call they took no responsibility or offered a reasonable compensation to regain trust in this company. Long time customer - no more!

Part of my last shipment is missing. The part that I did receive was dropped at a nearby address. Called customer service and was told I would hear back. Nothing. Called customer service a week later and was hung up on after being told I was responsible for shipping error! Third customer service rep negotiated a credit for the missing bottles but days have passed and no credit. I have been a long time customer and the unhelpful attitudes at customer service are a brand new approach. In the past I thought the customer service was one of WI strengths. No more.

I am a long time customer of wineinsiders. The wine
is excellent and always arrives quickly. When there
is a rare problem customer service reps like Aileen
are quick to resolve it. Highly Recommended!

I purchased the wine through Frontier Airlines’ website specifically because it stated I would receive 5,000 Frontier miles through Vinesse Wines. The promotion was clearly active at the time, and it’s still being advertised on Frontier’s site right now. After a month of contacting Frontier Airlines and Vinesse Wines, I was told by Vinesse the partnership has ended — however, I made my purchase based on that advertised agreement, and it’s the responsibility of your company to honor the terms that were publicly promoted at the time. I called Vinesse, I was told I was to wait for an email follow up. Didn’t receive anything so I called again. I was told they would not honor my 5k miles but would credit my Vinesse account $15!

I let Karen from Vinesse know I would file a complaint with the DOT, BBB, and Frontier Airlines corporate.
She still refused to honor my request.

Customer service was very helpful when I had a complicated issue one of my orders. Thank you.

This is the first time we will receive a shipment from wine insiders. I received a notification that a delivery was coming, but we were going to be out of the state and unable to receive it. A quick chat with Jennifer resolved the delivery date problem. This was so easy, and I appreciate the immediate service.

I have been ordering for 3 years from Wine Insiders. Great wine at great prices. On days when there are big sales, I have had problems ordering thru the website, but calling customer service always resolves the issue quickly and I get to speak to really pleasant customer service reps. I have tried several different wine clubs, and have found that Wine Insiders is consistently the best wines, best prices, fast delivery and excellent customer service.

Long-time customer.
I just had a call with customer support.
The agent was very professional and quick to solve a damaged shipment issue.

Thanks

Excellent customer service absolutely top-notch. Wine insider makes life easy to order adventurous interesting wines from around the world at proper prices and the customer service always make sure everything is smooth. Thank you so much.

Per Fed Ex’s tracking, they broke one shipment, and then lost the replacement shipment. Without blaming anyone, customer service (Patty and others) acknowledged there was a problem and presented me with a choice of solutions to best satisfy me. The third attempt arrived over the weekend and today they followed up to be sure I was totally satisfied.

We've been ordering cases of wine from Wine Insiders for a number of years. On rare occasions, we might find a bottle that is not to our liking. A simple call to one of their service representatives and (no questions asked), they easily offer a credit to our next purchase. Overall, we like their wine and will continue ordering from them.

Wine Insiders is my go-to for keeping the house fully stocked, and also when I need to buy gifts.

The selection is immense, and I’ve been able to try new varietals from new regions at great prices.

And they have a deal, it’s a steal!

Open your case as soon as you get it. There were only 5 bottles in my case of 6. Customer service finally came through after numerous questions and holds regarding tampering and refunds. After offering a store credit, which would have required me to place yet another order, they agreed to refund my card for one bottle. Not worth the hassle. Drives me to drink.