Wiser  Reviews 413

Very disappointing experience with Wiser.

Their advertising clearly suggests that applying for a debt consolidation loan will not impact your credit score and that a credit check will only occur if your application meets the criteria.

However, this was not my experience at all. My application was declined, yet Wiser still placed a credit enquiry on my file. As a result, my credit score dropped by around 51 points.

This is extremely concerning and contradicts the information presented to applicants during the application process.

I strongly recommend that anyone considering applying should be very cautious and fully understand the possible impact on their credit file before proceeding

Throughout my support I had a very satisfactory response to all my queries with helpful advice and instruction on how to deal with all the issues.
It’s allways nice to know there is a backup system to help with these complex modern day systems.

This is probably the worst experience I had setting up a product, ever. The apps and hub connection is bugged and so poorly designed that I had to use multiple site and search up to the point when I realised that the app is not only horribly designed but also bugged. If I could I would change the whole system now. Avoid.

***UPDATE
After Wiser left the below reply - i thought i should let everyone know - I have already been in contact with customer support - they have been completely useless and not solved anything.

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I have spent around £500 on the Drayton ‘smart’ heating system over an 18 months ago. This is without a doubt the worst purchase I’ve ever made. After paying for the initial installation and working for a few months, I have spent hours and hours and hours attempting to get this system to work properly over the last year. I have had the TRV’s randomly go offline, not turn the radiators on, and conversely turn the heating up dangerously high in my babies bedroom (running at over 27 degrees). I have tried contacting the support - this is incredibly slow taking days to reply and offering no real help to solve the issues. I was convinced to spend more money on an extender which has not fixed the issues. I wish I had never bought in to this echo system as it has bought me so much stress trying to fix. Avoid this as it’s a complete headache.

Just an unreliable system works ok for weeks then just decides not to connect. All down to the connectivity issue with app which seems to have a mind of its own. Frustrating 😡

So unnecessarily over complicated. Nothing ever sticks to the times ive set up on the schedule. I’d stick with the ones that work.

Poor Hub connection on too regular a basis. Very flaky operation via the Wiser app. probably due to poor hub Wi-Fi design. Home Wi-Wfi is super Fast and rugged throughout the home. Definate and without doubt poor design within the hub. Definate also THE worst electronic device I have ever purchased and after just over a year I'm for ripping it out and throwing in the recyle bin.

Worst system I’ve ever had to deal with. The company is just as useless as their heating system

This app and controls haven't changed for years. They have a very antiquated product now. Time for the bin. So many better ones available now at a fraction of the price

Don’t buy their thermostat kit. I recently bought one and spent countless hours trying to figure and setting up the wifi and each time it failed. I did some investigating and this appears to be a very common issue with this brand. Customer support will only give you generic IT wifi troubleshooting support, and will often “request a callback” just for them to email back to you with chatgpt answers. If you’re having issues like I did today don’t bother emailing or calling them. You’re honestly better off just returning the kit where you have bought it from as it e-waste junk. The installer who fitted the thermostat even reached out for help and they also didn’t help him. After the installer left I spent 6 hours trying to make it work and reached out to Drayton for help. My interaction ticket id: 260316. On the 4th call with them they was honest and told me that they’re not able to help as Ive just bought it and they have little to none information on their end and with all the screenshots I provided it looks like I was sold a faulty product. My advice is to check the reviews before to avoid this exact same mistake so your not out of pocket when calling a professional installer and left without no heating and time loss.

Would never use a complicated heating system which relies on WiFi ever again. My system disconnected the hub from WiFi for no reason and we couldnt get it reconnected. Was told to factory reset which lost all automation and we couldnt get it reconnected. Had to pay a boiler engineer to remove the system and go back to the old way with manual radiator valves. Would never use something which relies on WiFi to work ever again.

What a load of hard work I.T. rubbish that crashes and doesn’t work properly. Something as simple as turning the heating on has been made complicated by I.T. Wallies, avoid.

I have been calling a lot. The problem was determined to be a bad radiator thermostat. Then I provided a lot of additional information, which the agent Elie asked for. In the end, they said that the radiator thermostat was too old and we could not replace it. Although, as the advertisement says, Wiser radiator thermostats last 10-15 years. So why they ask to send photos and all other information, if they know that they change radiator thermostats, only that they have only been used a little? I felt that there was some kind of game with me and this left me with a very unpleasant impression of Wiser customer service.

I'm having problems connecting to my hub after having a new Internet contract and emailed 3 times now received a reply once and got no reply again .stick to old fashioned way less hassle .

If -5 was an option this would be an accurate reflection. Wiser make fraudulent claims and have poor service. In order for system to work additional costs not explained when purchasing the system are required
Regret using this fraudulent system

Mike was excellent explaining how to correct a problem i was experiencing, solved it first time in less than ten minutes, I had spent all morning attempting to correct the problem, many thanks Mike, I hope to never have to contact yourselves again but with my ineptitude I fear I may have to.

Hub and thermostatic radiator valves stopped working and need manually reinstalling and the heating switched on to get heat. I’ve tried trouble shooting and sent multiple emails for help because this impacts heating my children’s bedrooms but I keep getting what appears to be a computer generated response and no progress. Very frustrating and poor service! With the temperature now dropping I’ll have to replace with a more reliable system and better service product if this can’t be resolved quickly.

Great help sorted everything very quickly would certainly recommend

Bought this but had to return it because the WiFi thermostats wouldn't connect to the hub (even though they were just 30cm away) and when I raised a support query they were too slow to respond, initially giving me the instructions to do a reset on the hub and the thermostats which I had already told them I had done (so maybe they didn't actually read what I'd said). Anyway, after confirming that I'd done this I'd have hoped someone would respond quickly. When the hub and thermostats do not communicate there is no way to control the heating - I hadn't removed my wired thermostat (luckily) so by pressing the heating 'boost' button I was able to get 2hours at a time but couldn't leave it overnight as I'd have no heating when I woke up so was having to disconnect and put back the honeywell programmer overnight.

Its scam, do not subscribe, I am charges additional 50 dollars without consent, I contact them and they said its non refundable, DO NOT SUBSCRIBE