Wiser  Reviews 415

Quick responses to a heating issue with the wall thermostat and hub
Many steps involved to solve it and was very glad of their helpful advice and links

The issue of resetting my password continues.
The staff at Drayton Controls By Schneider Electric are quick at getting back with a reset but it would be easier if the password reset link worked.

I'd just moved into my flat but wasn't given any handover on how the Wiser Home system worked. Mike in support was absolutely fantastic, patiently taking me through each step until we got the system working again, which he did in minutes. Thank you, Mike!

very good after sales system, relative quick responses by professional people

Fantastic support from Wiser. They replaced an adapter and ring nut for a radiator thermostat that had inadvertently been damaged during installation. Great communication throughout the process. Highly recommended.

Customer service was able to help resolve issue quickly and efficiently.

It's really good kit - and will save a fortune, but the service is good too. They'll generally get back to emails within a couple of days and they're really knowledgeable. Or phone for a faster service

Following a change of router we had great difficulty signing back into our network. The detailed instructions were speedily despatched by The Wiser help desk and we resolved everything soon after.

Great customer support by Mike who talked my installer through some WiFi connection issues to get sorted .

Great job thanks 👍

Fantastic customer support from Wiser they truly lead the way.
As an installer it’s really helpful if I can get help quickly in the event of a failure and Drayton Wiser helpline as delivers, well done and thank you.

Ashley was excellent. Very swift and clear advice.

Absolutely fantastic customer service. This is what shows what a company is truly like, how good they are when it comes to aftercare and technical support, which was faultless

Excellent first class support recieved today from Mike
in resetting our boiler router.

Excellent customer service. Responded quickly and resolved the issue speedily. Thank you!

I think the service Drayton Controls supply is absolutely brilliant and the technical knowledge given is second to none.
Thanks Michal.

Needed more than a little help and advice from two different guys on two occasions and they were both totally brilliant at understanding the problem and talking me through the solution. Thanks guys.

I had a connection error with my Wiser hub and could not use the remote functions from the app.
I contacted Wiser support and dealt with Ashley who got back to me straight away, he sent me instructions to resolve this problem by email and I had to make contact several times.
Ashley got back to straight away every time and solved the problem for me. The level and quality of support is second to none and I would have no hesitation in recommending Wiser products.
Thank you Ashley.

Having had the Wiser system for one month I can confirm that my gas usage has increased by over 20% when compared with using a Nest thermostat.
This is despite reducing the number of hours of heating per day, reducing the thermostat by one degree and having bedrooms on for a couple of hours per day as opposed all the time when using the Nest.
I have been in contact with Wiser who take ages to reply I eventually got an email from Ellie who fobbed me off. I have written to the MD and await his response. I will update if he replies.
Save your money and save money on your gas bill.

Couldn’t get the hub of the room stat to connect. My installer called at 5.30pm and we were talked through the whole process (everything needed a reset which was done remotely) from start to finish and resolved the issue. Everything now running as it should. Thank you!

I had a problem with a recently purchased smart switch / range extender and called late on Sunday afternoon, more in hope than expectation. My call was answered almost immediately by Marie and 15 minutes later everything was resolved.