Wiser  Reviews 415

Very Clear, very patient.

Mike was excellent. I’ve had an ongoing issue for 6 weeks and finally decided to call Wiser Asdistance. Within 15 minutes Mike had diagnosed the problem and then came up with a solution. Very happy with Mike’s service and was super friendly too. Thank you

If you loose your Internet, or your power supply, when it comes back on you loose all your setting and have to start from scratch every time. Unfortunately this was already installed in my house when I moved in. I will be changing it soon

Such helpful patient support from call workers. Made to feel that they were pleased to help

Once had rung Wiser, we found out it had not been paired to new one, Maria was very patient and helpful,sent 2 emails which gave clear instructions what to do and we are now working normally. I must also mention Mike who had also been helpful. Recommend ringing them instead of messaging as we did
a number of times and getting nowhere.

I'd lost the ability to connect to my Hub via my Wiser app and the system needed a full reset. Mike talked me through it on the phone (after a fairly short wait to get my call answered) and then followed up by sending a really helpful email guiding me through the steps to reset all my devices.

Brilliant customer support, had a problem setting up the electric heat switch but Mike stepped me through the setup on the phone and I was sorted, thanks Mike.

Customer service was great. Mike walked me through (on the telephone) completing the basic set up my wiser home app until I get my broadband into my new place. I had a red setup light showing so I wasn't confident. The independent installer I had found didn't seem to be able to link the thermostat to the boiler in the absence of broadband - that just left me turning my heating on by using the override button(!) and trying to figure it out from your website instructions!. Mike very patiently walked me through several routines to identify the issue. He gave me some tips as well,and didn't finish the call until he was sure the thermostat, boiler and smart phone were all talking to each other. He was patient, he didn't rush it, he tried a few different approaches and didn't leave the call until he knew we had resolved it. It meant I could leave for the weekend with no boiler worries. Nor did I have to wait for my broadband to be in to have basic control when I'm at home. Thanks for excellent customer service! Looking forward to getting fully up and running with Wiser / remote internet soon.

I didn’t have to wait for the phone to be answered and Mike solved my problem immediately.

Ashley was brilliant talking me through set up of our scout hq heating she was so patient with me as it took two hours
Thank you without her help it would not have worked

Excellent service from the support team. Problems resolved quickly and efficiently.

Very quick to respond to my query, great customer service, have always been very impressed with the technical help service.

Device disconnected following a change of router. Mike helped me reconnected the device and room Thermo. Cheers Mike.

Installation of single thermostat controller would have been impossible without Drayton assistance. The app did not have any reference to the thermostat and without help I would not have been able to install it.
OK if you are app very fluent!
I am not

Problem with controller - Resolved. Controller was randomly failing to ignite the boiler even when the heating light was on. Emailed Drayton - quick response - phoned Drayton, short wait time for answer - spoke to Mike - very knowledgeable, helpful & courteous with good follow-up and work through to resolve the problem. First class service from the whole customer team. A very grateful thank you. Alasdair

I installed a Wise Heating system some months ago this include the radiator valves.
I can only rave about how the system operates, its everything I could possibly want to enhance my heating system, so much more that adjustable radiator valve it must me saving me a fortune.
Putting that to one side they have the best customer care I have ever come across, hats off to them, who ever manages this customer service department needs an award for assembling quality knowable staff who offer help to their customers.
Many thanks
Roy Knichel

I found the support staff most helpful with connecting my Wiser 2 to Alexa and their follow up was top class. I would certainly recommend both the product and the company.

Had issue connecting to wi fi following new router installation Wiser support team gave excellent support and advice in a patient and understanding manner thereby enabling me to rectify.
Many thanks Wiser Team

I have found Wiser customer support to be exemplary. Both the hardware and software have had occasional glitches over the years (I was an early adopter of the Wiser system in 2017), their attentive and responsive customer service has always been reassuringly impressive. Smarter homes are Wiser! (you can have that line Schneider Electric!)

Excellent support from Michael at Wiser. My hub lost its wifi connection and refused to reconnect to my router despite me resetting it, rebooting etc. Michael took me through the necessary steps (which involved using the trade installation menu and reinstalling the Wiser app) with great clarity and patience. It took a little while but all fixed and it's all working again - thanks.