Wood Mall Furniture Reviews 

67
•
TrustScore 3 uit 5

2,9

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

2 wardrobes arrived on the specified day within the timeslot allocated. Paid in cash on delivery. One bar missing in one of wardrobes, but customer service is being helpful and is going to send us the... Toon meer

Beoordeeld met 1 van de 5 sterren

AVOID this company!! I ordered a wardrobe. Waited for it. Got told it was damaged they would send another yesterday. Waited in. Got told between 7-8pm!!! Didn't turn up. NO COMMUNICATION!! SCAM! p... Toon meer

Beoordeeld met 1 van de 5 sterren

Terrible company avoid like the plague. Item was damaged and upon arrival they demanded more money then I agreed to purchase it for. I was threatened and sworn at by an employee when they... Toon meer

Beoordeeld met 4 van de 5 sterren

Ordered on a Sunday arrived on the following Tuesday, cash payment on arrival, Double bed ordered and that's what came. They are basic, and functional,add a mattress topper and some decent quality pil... Toon meer

Bedrijfsgegevens

  1. Meubelwinkel

Geschreven door het bedrijf

Wood Mall Furniture is a UK-based online furniture retailer offering a wide range of beds, wardrobes, mattresses, bedroom furniture, sofas and more. We do free home delivery across the UK.


Contactgegevens

2,9

Gemiddeld

TrustScore 3 uit 5

67 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 3% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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2,9

Alle reviews

(67)

49 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Horrendous company do not use

Horrendous company do not use. Wardrobe that was purchased came damaged and with clothes rail missing. They would not answer the phone or email. But where really chatty before item was delivered. The wardrobe was not expensive but was badly made

15 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

They sell broken furniture

They sell broken furniture, no one replies when you want to exchange it, they read WhatsApp but don't reply, I don't recommend it, shitty quality i have picture but i cant uploud

30 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Total scammers extremely poor quality and customer service

Don’t waste your money requested side drawers on bed it came with top drawers and the mattress spring is already coming through after 5 days of a child sleeping on it they don’t respond to email or what’s app really poorly made bed mattress also is slightly too big for the bed so it hangs off the end would give no stars if I could

27 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I would give minus if I could

I would give minus if I could. These are scammers. They show very good communication in the start and once you buy, they just disappear. They sent wrong item and then when I complained they disappeared. Their email dont work. They dont respond on WhatsApp. No contact. Beware and dont buy from them. Also they offer cash on delivery for a reason and there is no record.

3 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DON‘T BUY FROM THIS WEBSITE. IS A SCAM.

THIS IS A SCAM. Would do 0 stars if i could. I bought a wardrobe with a mirror on the door, and when it came, it was a completely different wardrobe with no mirror. Then when I tried to return it, they wouldn’t let me and I had to make do with what I had. NEVER BUYING FROM THIS WEBSITE AGAIN. if you are considering buying anything from this website, definitely DON’T do it unless you want to get SCAMMED.

18 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Beware scammers operate here

Well this company I ordered a bed from seem all good at the time emails back messages back yada yada yada and then delivery has arranged and that’s when it changed delivery driver arrives very early morning well for me anyway cause I work nights put bed in and took our money and disappeared off. We were put in a bed together and we noticed that one bit of the bed was shorter than the other of it so with that I tried to call the company online use their web chat and also send an email. I’ve not had any luck contacting this company so that for that shows me Their scammers Cowboys they’re a fake company. I’m expecting a full refund if this is not done, I’ll be taking you a trade-in standards. I’ll also be hunting you down and involve in the police as it’s classified as theft plus under the consumer rights act of 2015. I’m entitled to a full refund due to the bed being faulty are not fit for purpose so I suggest anyone else thinking about buying from this website don’t they are scammers and I don’t think it’s not many people working there. I think it’s a small amount of people.

9 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

i’m disgusted with the service i have…

i’m disgusted with the service i have recieved, the person i spoke to over whatsapp was rude and ignorant. i booked a delivery on a monday for a saturday, they come saturday at 7am with the wrong bed the delivery driver was a stuck up pr**k which already had my bloody boiling i then waited for another bed they told me 5pm and then at 7 then they said delivery would be monday . when i went against this they was rude and hung up, no correspondence or communication would never reccomend to anyone

1 november 2025
Review zonder uitnodiging
Logo Wood Mall Furniture

Antwoord van Wood Mall Furniture

Hi Lacie Moore,
I am sorry and I understand your frustration, but trust me I couldn't find your order detail. It will be helpful if you provide your order number so I can see the status. And the reason behind this is that sometimes customer purchase from different marketplace from unknown sellers, and then if anything goes wrong, the seller provides our website for the complaint. I am sure because we usually face these issues.

I requested more information through trustpilot internal system regarding your order, and again will ask you for the order number so I can see the detail or else you have to remove your review as you reported us while you never purchased anything from us. This is misleading and it's harming our business.
Thank you

Beoordeeld met 5 van de 5 sterren

My bed was delivered in 2 days

My bed was delivered in 2 days, the delivery man was friendly yet professional. The bed was packaged well in clear plastic so I was able to check the item was correct and there was no damage. Thankyou Wood Mall furniture

15 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

HORRIBLE CUSTOMER SERVICE

HORRIBLE CUSTOMER SERVICE. COLLECTED MONEY AND COMPLETELY IGNORED ALL MESSAGES WHEN I WASN'T SATISFIED WITH THE LOCATION THEY KEPT MY WARDROBES. WARDROBES WERE LEFT IN THE LIVING ROOM. THEY WENT AHEAD AND BLOCKED ME ON WHATSAPP.

VERY HORRIBLE SERVICE I MUST SAY.

9 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Service

The sales team answer immediately and are always ready to help guide us. The delivery is efficient as well. Very friendly team.

22 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy delivery

Easy delivery, came the day after I ordered my wardrobe in perfect condition. Will be using this company again.

Thankyou 👍

18 april 2025
Review zonder uitnodiging

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