WoodUpp - Australia Reviews 76

TrustScore 4.5 uit 5

4,4

RIVA Offices - Office 71, 2/14 Edgewater Court, 4217 Robina, Queensland, AU


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping. Delivered on ti... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Customer service could not be faulted. Delivery timely. Easy to use website. Product, overall pleasing. Only ‘criticism’ being unlike the videos, found it difficult to achieve clean cuts without f... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I made contact with the home office and apparently was sent the samples from there but the product is the same as the Australian version I was informed. The solid timber and aluminium sheet backing ma... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Installed WoodUpp panels recently, and am pleased with the quality and almost consistent veener. MDF is stapled to the felt, which has a drawback that once you cut the MDF it leaves it unsupported fro... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Meubelfabrikant

Over WoodUpp - Australia

Geschreven door het bedrijf

At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.

We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.

We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.

Designed to Make People Feel Good

Geschreven door het bedrijf

At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.

Contactgegevens

  • RIVA Offices - Office 71, 2/14 Edgewater Court, 4217, Robina, Queensland, Australië

  • 1300966387

4,4

Uitstekend

TrustScore 4.5 uit 5

76 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 92% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

Ordered two panels

Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping.
Delivered on time as promised.
Great experience and service from Day 1, Delivery and post Delivery- Love the look and product- looks 5 star.

8 mei 2026
Review zonder uitnodiging
Logo WoodUpp - Australia

Antwoord van WoodUpp - Australia

Hi Louis, we really appreciate such a glowing revue and makes the team very happy to see happy customers 🙂

Beoordeeld met 5 van de 5 sterren

Quick and easy to deal with and product…

Quick and easy to deal with and product turned up very quickly undamaged

8 april 2026
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Antwoord van WoodUpp - Australia

Thank you so much DIno, much appreciated. It's always nice to get positive feedback, even for freight as they sometimes don't get it right unfortunately.

Beoordeeld met 5 van de 5 sterren

Very happy with the quality of the…

Very happy with the quality of the panelling after comparing to other brands, wood upp is superior. Had a small delivery issue which was rectified promptly. Special thanks to Ben to assisted me

3 mei 2026
Review zonder uitnodiging
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Antwoord van WoodUpp - Australia

Hi Helen, our sincere apologies for the freight issue, and thank you for your patience and understanding. It's very nice to hear that you really appreciate the WoodUpp quality, along with Ben's service 🙂

Beoordeeld met 5 van de 5 sterren

Quality Product Attractive and Strong

I made contact with the home office and apparently was sent the samples from there but the product is the same as the Australian version I was informed. The solid timber and aluminium sheet backing makes this a hardy product and very attractive, for the entrance it would be a massive improvement to just paint, and a quick transition. I have seen some other versions which were formed material that was hollow and not in the same class. I am looking forward to finding out more as it could be ideal for around glassed in areas too.

19 maart 2026
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Antwoord van WoodUpp - Australia

Hi Anne, thanks for such a glowing review of our Aluwood outdoor product. They really are very unique and the Danish quality certainly shines through when compared to plastic composite panels for sure. We really appreciate your kind words Anne 🙂

Beoordeeld met 4 van de 5 sterren

Definitely a company to consider.

Customer service could not be faulted.
Delivery timely.
Easy to use website.
Product, overall pleasing.
Only ‘criticism’ being unlike the videos, found it difficult to achieve clean cuts without facing challenges with the backing.

25 maart 2026
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Antwoord van WoodUpp - Australia

Hi Nabs, I'm sorry to hear that you had issues with the cutting, and we are always here for advice if you have any future projects. It's great to hear that you appreciated our service and the quality of the product in any case 🙂

Beoordeeld met 5 van de 5 sterren

Excellent wall panels

Walked into the showroom and selected a product, and advice on a TV hanger, ordered it on the spot and it arrived that week.

I'm very happy with the service, even the delivery fee was affordable!

I installed the panels myself in a couple of hours, including the TV hanging system. It couldn't have been easier.

Super happy with the products.

23 maart 2026
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Antwoord van WoodUpp - Australia

Hi Amanda, it's great to hear that you are so happy with the experience that our team were able to provide you with, along with the appreciation for the quality of our products. Thank you so much, we genuinely appreciate it 🙂

Beoordeeld met 5 van de 5 sterren

Exceptional service and followup

Ben and the team at Woodup are so professional. Our whole experience from samples to ordering and collecting was amazing. We have installed Woodup panels the outcome was better than we expected and so simple. Thanks so much Woodup team.

14 april 2026
Review zonder uitnodiging
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Antwoord van WoodUpp - Australia

Hi Tama, thank you so much. Yourself and Darlene have been a pleasure to deal with and we genuinely appreciate your kind words. We look forward to your next project 😊

Beoordeeld met 5 van de 5 sterren

The product and the people.

The product and the people.
Always got a quick response with any queries. Made such a difference.

19 maart 2026
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Antwoord van WoodUpp - Australia

Hey Christine, thank you so much for the 5 star review. It's always great to receive positive feedback!

Beoordeeld met 5 van de 5 sterren

Great Customer Service and amazing products

We have the DUPPS (picture hooks) and panel covers in the copper. From the moment I placed my order Mick from WoodUp called and confirmed it personally and was a pleasure to work with, answering all of my questions. When there was a hiccup with delivery, he and the team were straight onto letting me know and keeping me updated. It was a great experience working with WoodUp for my project. I highly recommend their products and Customer Service.

18 maart 2026
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Antwoord van WoodUpp - Australia

Hi Ashleigh, your patience with delays was amazing and we genuinely appreciate it more than words can say. You have been an absolute pleasure to deal with and we are grateful to have you as a customer 🙂

Beoordeeld met 5 van de 5 sterren

Bought the accoustic panels and the…

Bought the accoustic panels and the quality is great, easy to install with fantastic accessories to go with. Customer service was quick to respond with any questions we had. Highly recommend these guys.

13 maart 2026
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Antwoord van WoodUpp - Australia

Hi Anne, thank you so much for such positive words, the team and I appreciate it very much

Beoordeeld met 4 van de 5 sterren

Installed WoodUpp panels recently

Installed WoodUpp panels recently, and am pleased with the quality and almost consistent veener. MDF is stapled to the felt, which has a drawback that once you cut the MDF it leaves it unsupported from one end, so you need glue as well.

10 maart 2026
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Antwoord van WoodUpp - Australia

Hi Saurabh, thank you for your 4 star review, it is greatly appreciated. The lamellas are stapled in order for our CREATE accessory range to be installed and function correctly, so we do illustrate the need to screw or restaple the lamellas after cutting. At least you came up with a solution to make it work, and the important thing is that you are happy with the end result 🙂

Beoordeeld met 5 van de 5 sterren

Highly recommended

We chose WoodUpp panels as they had the colour wood with the lighter felt backing that we wanted. We needed them in a hurry and the team ensured that they arrived on time. We are thrilled with the results. We used the panels on two walls and brought the shelves which finish off the look. We highly recommend WoodUpp 🤩

30 maart 2026
Review zonder uitnodiging
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Antwoord van WoodUpp - Australia

Thank you so much Mia. We love to hear that our products make our customers so genuinely happy with their finished project, and so glad that we get to be a part of it 🙂

Beoordeeld met 5 van de 5 sterren

I love the whole product range!

I love the whole product range!
The customer service and technical knowledge has been amazing. I will definitely be back for more! :)

10 maart 2026
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Antwoord van WoodUpp - Australia

Thank you so much Shani, that is greatly appreciated 😊

Beoordeeld met 5 van de 5 sterren

Excellent service and panels

I've had a great experience with WoodUpp and I'm really happy with the final outcome of the installation. When I initially ordered, it was during the Black Friday sale which meant I benefitted from the price even when some items were delayed on coming into Australia. Ben from the team gave multiple options, one of which was to deliver the main parts of the order with the accessories delivered later. This was great as it allowed me to complete the main project and wait for the final items to come in once in stock.

The panels look fantastic and Ben from the team was great to deal with in terms of keeping me up to date on the shipping status and arranging the delivery of the back ordered items. I would absolutely buy from WoodUpp again.

22 maart 2026
Review zonder uitnodiging
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Antwoord van WoodUpp - Australia

Hi Raj, we genuinely appreciate the patience of our customer when items are delayed. Sometimes these things are well beyond our control, so it's great when customers understand that. Awesome to hear that Ben did an amazing job in keeping you updated on when your products would arrive, and so glad to hear that it was all worth the wait Raj 🙂

Beoordeeld met 1 van de 5 sterren

Absolutely not a high-quality product

Absolutely not a high-quality product. The wooden slats have splinters all along the edges, with no sanding done at all. On top of that, some of the slats arrived broken

21 maart 2026
Review zonder uitnodiging
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Antwoord van WoodUpp - Australia

We’re really sorry to hear about your experience — this is absolutely not the quality we aim to deliver.

Your feedback about splinters and damaged slats is very concerning, and we fully understand how disappointing this must have been. This is not our usual standard, and we take it very seriously.

We would very much like the opportunity to make this right for you. Please reach out to our support team with your order details and photos of the issue, and we’ll ensure a quick and proper resolution.

Thank you for bringing this to our attention — it helps us improve, and we truly appreciate it.

All the best
Stine Brorsen
Country Manager, WoodUpp

Beoordeeld met 5 van de 5 sterren

Great Product. Exceptional Service

I recently purchased and installed WoodUpp wood paneling and strip lighting in my office. Not only was I impressed by the quality and ease of installation, but also by the exceptional service and follow up by Ben from WoodUpp. I couldn’t be happier and the end result looks fantastic. Thank you.

27 maart 2026
Review zonder uitnodiging
Logo WoodUpp - Australia

Antwoord van WoodUpp - Australia

Hi John, very nice to hear of your positive experience with us. Ben does a fantastic job and is well loved by our customers for sure, and we always enjoy hearing that customers also very much appreciate the quality of our products.

Beoordeeld met 5 van de 5 sterren

Such helpful and knowledgeable staff.

Such helpful and knowledgeable staff.
The products are amazing.

26 februari 2026
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Antwoord van WoodUpp - Australia

Hi Elaine, thank you so much once again for being so patient with the delayed items, we genuinely appreciate it, and also amazing to hear that you love our products.

Beoordeeld met 5 van de 5 sterren

Great quality

I fitted the LED straps into my daughters piano room.....huge mistake as she then wanted them in her bedroom. They look fantastic and the remote control for on/off and dimmer is perfect for a bedroom.
Fitment is so easy as is the video demonstrations.....makes them idiot proof.....trust me Im an idiot.
The customer support is outstanding.
Id love to add photos so people can see any fool can fit these. I'd recommend you use strip backing lugs, says not required but they ensure firm fitment.

25 februari 2026
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Antwoord van WoodUpp - Australia

Hi Peter, thank you so much once again, and no, you are certainly not an idiot 😂 It's really great to hear that your daughter loved the strip lighting so much as they really do provide a great mood to any room. Thanks so much once again Peter, you have been an absolute pleasure to deal with.

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service

20 februari 2026
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Antwoord van WoodUpp - Australia

Thanks you so much Nev, so nice to hear that you appreciate the service we aim to provide our customers with.

Beoordeeld met 5 van de 5 sterren

Good customer service

Never received original samples ordered but they got back to me and helped sort out the problem

16 februari 2026
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Antwoord van WoodUpp - Australia

Hi Kiara, this is very strange and we can only apologise as to why your samples have not arrived. We have called and sent a text, so if you could please come back to us we will express post samples to you immediately. We are truly sorry for the inconvenience.

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