Extremely happy with the panels. They look great, everyone who has been here has commented on them. Not that we put them in for other people, I love the fact we can try different arrangements of thing... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieOakwood Hill Industrial Estate, IG10 3TZ Loughton, England, GB
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Lees wat reviewers zeggen
Prompt delivery and good backup service. I had a couple of damaged panels which after I sent in pictures of the damage, I was told I could could have a discount or have them replaced. I opted for the... Toon meer
Bedrijf heeft geantwoord
It isn't the first time I buy their acoustic panels. They are great quality but unfortunately this time all 6 panels arrived damaged. I appreciate that it is the delivery company's mistake but since t... Toon meer
Bedrijf heeft geantwoord
Great Website making ordering very easy. Customer service are very knowledgeable about their products , prompt delivery and quality products with excellent installation guides and advice if required.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over WoodUpp - United Kingdom
Geschreven door het bedrijf
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Geschreven door het bedrijf
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Contactgegevens
Oakwood Hill Industrial Estate, IG10 3TZ, Loughton, England, Verenigd Koninkrijk
- +44 208 089 9996
4,6
Uitstekend
206 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Good but not great
Some wood strips are a bit loose which is making the strip lights loose and unable to stay in place so not thrilled with them to be honest. They look excellent though just more of a faff than expected for the price to sort the little problems out
19 januari 2026
Antwoord van WoodUpp - United Kingdom
We’re really sorry to hear you’ve had some concerns with the panels you purchased from us. That certainly isn’t the experience we want our customers to have.
We’ve sent you an email so we can learn a bit more about what’s happened and see how we can best support you.
We’re very pleased to hear you like how they look, and we’ll do our best to help with the issues you’ve mentioned.
Quick delivery great quality
Quick delivery great quality. Ordered wood panelling from Woodup because of the shelving and mirror, and other products that go with the panels. So glad I did, it's a brilliant system.
29 januari 2026
Antwoord van WoodUpp - United Kingdom
Thank you for your great review.
We’re really pleased to hear you’re happy with the quality of the panels and the quick delivery. It’s lovely to know the full system — including the shelving and mirror — worked well for you and that you’re enjoying how everything fits together.
If you ever need any help or advice with additional accessories or future projects, please feel free to get in touch.
Great product from Wood Upp
Great product and excellent customer service. Always replied quickly with any questions asked. Delivery good. Would recommend this company and will use them again in the future
26 januari 2026
Antwoord van WoodUpp - United Kingdom
Thank you very much for your kind review.
We’re delighted to hear you’re happy with the product and that our team was able to respond quickly to your questions. It’s also great to know the delivery went smoothly.
We really appreciate your recommendation and look forward to helping you again in the future.
A well made product
A well made product. They are more expensive than other brands but I feel of a better quality. The items were packaged well and good delivery service. I’m looking forward to adding some of the accessories to the wall too.
26 februari 2026
Review zonder uitnodiging
Antwoord van WoodUpp - United Kingdom
Thank you for your review.
We’re really pleased to hear you’re happy with the quality of the panels and that everything arrived well packaged and delivered smoothly. We aim to ensure the product and overall experience justify the investment, so it’s great to know that came across.
We hope you enjoy adding the accessories to your wall as well, and if you need any advice when you come to install them, please feel free to get in touch — we’ll be happy to help.
Antwoord van WoodUpp - United Kingdom
Thank you for your review.
We’re really glad to hear you’re pleased with the quality of the panels — we put a lot of care into the materials and finish, so it’s great to know it stands out.
If you ever need any help or advice, we’re always here to help.
Antwoord van WoodUpp - United Kingdom
Thank you for your review.
We’re really pleased to hear you’re happy with the product and that you found us easy to deal with — that’s exactly the experience we aim to provide.
If you ever need any help or advice, please don’t hesitate to get in touch.
I got the most amazing g panels and…
I got the most amazing g panels and loved the colour the quality and also the timing g of my order was perfect. I would highly recommend anyone wanting to upgrade ther living space to order from you.
27 januari 2026
Antwoord van WoodUpp - United Kingdom
Thank you so much for your kind review.
We’re delighted to hear you love the colour and quality of the panels, and that your order arrived right on time. It’s always wonderful to know our products have helped enhance your living space.
We really appreciate your recommendation, and if you ever need any help or advice in the future, please feel free to get in touch.
Great product easy to install
Great product easy to install, we mounted a tv cutting a channel in the felt to hide horizontal cables and ordered the cable tidy for vertical ones, used a mounting clip from Amazon to position a virgin media tv box above the tv, very pleased with end result! Arrived very quickly.
24 februari 2026
Review zonder uitnodiging
Antwoord van WoodUpp - United Kingdom
Thank you for your lovely review.
We’re really pleased to hear you found the panels easy to install and that you’re happy with the finished result. It’s also great to know your order arrived quickly.
If you ever need any help or advice in the future, please don’t hesitate to get in touch.
Had some trouble with the post but…
Had some trouble with the post but Gregg was brilliant and sent the order again through a different courier.
12 februari 2026
Review zonder uitnodiging
Antwoord van WoodUpp - United Kingdom
We’re sorry to hear there were issues with the original delivery, but I’m really pleased Gregg was able to step in and get a replacement sent out quickly.
If there’s anything else we can help with, please don’t hesitate to get in touch — we’re always happy to assist.
The quality of the panels is fantastic
The quality of the panels is fantastic. Thick backing to dampen sound - big thumbs up. The only reason I'm hesitating giving the full 5-stars is the light strips. I've got a whole bunch of the light strips and although they're really easy to install and get up and running, they've got a habit of 'peeling' out of the panel at the top.
19 januari 2026
Antwoord van WoodUpp - United Kingdom
Thank you very much for your review — we’re really pleased to hear you’re happy with the panel quality and the acoustic backing.
Regarding the LED strips. Inside the LED packaging you should find small plastic clips, which are designed to secure the LED strips into the grooves. Fitting these clips along the channel will hold the strip tightly in place and prevent it from peeling out at the top.
First class supplier of wood panelling
First class supplier. From ease of ordering to correspondence processing my order and checking in via email to offer support during installation was very reassuring
6 januari 2026
Antwoord van WoodUpp - United Kingdom
Thank you for your kind feedback — it really means a lot to us.
We’re pleased to hear that the ordering process felt easy and that our emails and installation support were helpful and reassuring while you were fitting the panels. We try to stay in touch at the right moments so customers feel supported, so it’s great to know that came across.
If you ever have any questions or need a hand with another project, just let us know — we’re always happy to help.
The panels are amazing & customer service is 10/10
The products are amazing and have transformed my space. However, the customer service is incredible.
There was an issue with the delivery driver. He let the panels get wet in his van.
I called Woodupp and they arranged a collection and replacement delivery with a new driver straight away.
Best experience I’ve ever had.
5 februari 2026
Review zonder uitnodiging
Antwoord van WoodUpp - United Kingdom
Thank you so much for your kind words — we really appreciate you taking the time to share your experience.
I’m sorry again about the issue with the delivery, but I’m very pleased we were able to resolve it quickly and get replacement panels to you without delay. It’s great to hear the products have transformed your space as well — that’s exactly what we hope for!
If you ever need any advice, additional panels, or help with future projects, please don’t hesitate to get in touch. We’ll always be happy to help.
Awful return policy with no…
Awful return policy with no flexibility, if some of the parts you order can’t be fitted by the time you finish the project the company won’t accept them back, even if they are unused and unopened
I ordered something over the holiday season around November for personal reasons we started the project only after the Christmas break , we had unopened goods which are still being sold on the website and we requested the company consideration given its still sold on their website and the timeline circumstances. All we got is “computer says no” you are out of your return window, although we tried a couple of times to explain.
Really bad customer serviced
19 januari 2026
Antwoord van WoodUpp - United Kingdom
Thank you for your feedback. I’m sorry to hear you’re disappointed with our returns decision.
Our terms and conditions are clearly shown on our website and during the checkout process, where customers are asked to confirm they have read and agreed to them before placing the order. While we always try to be as accommodating as possible, we do have a defined returns window rather than an open-ended policy, as this is necessary for us to manage stock levels and stock availability fairly for all customers.
In this case, the return was requested almost three months after the original purchase, which falls well outside of the stated returns period. Unfortunately, we’re therefore unable to accept the items back.
We do genuinely try to help wherever we reasonably can.
Didn’t receive my order
I didn’t get my samples that I ordered so I won’t recommend ordering from here
20 januari 2026
Antwoord van WoodUpp - United Kingdom
Hi Claire,
We’re very sorry to hear that your samples didn’t arrive.
As soon as we became aware of the issue, we arranged for a replacement set of samples to be dispatched to you today. We have also reviewed the shipment with our courier partner and taken steps to help ensure the replacement reaches you successfully.
If the new samples do not arrive within the next couple of days, please contact us and we will organise delivery using an alternative courier.
Product is a good quality and looks…
Product is a good quality and looks great on the wall. TV mount is brilliant as it doesn’t stick out like others would. Delivery was quick. So very happy with the purchase.
19 januari 2026
Antwoord van WoodUpp - United Kingdom
Thank you for your lovely feedback.
We’re really pleased to hear you’re happy with the quality of the product and how it looks on your wall. It’s also great to know the TV mount worked well for you — we designed it to sit as flush as possible, so it’s wonderful to hear it met your expectations.
We’re glad the delivery was quick and that you’re very happy with your purchase. Thank you again for taking the time to share your experience.
Great customer service and fast…
Great customer service and fast delivery. The panels were easy to install and look great!
14 januari 2026
Antwoord van WoodUpp - United Kingdom
Thank you very much for your kind review.
We’re delighted to hear you were happy with both our customer service and the delivery speed, and it’s great to know you found the panels easy to install and that you’re pleased with the finished look.
We really appreciate you taking the time to share your experience and hope you enjoy your panels for many years to come.
Responsive and reliable
I found Woodupp to be professional and responsive. Delivery was very quick so don’t order until you need it! There was one item that was wrong and it was rectified immediately. We did use a carpenter to fit it as cutting it neatly would have been tricky for the layman especially the plug sockets holes!
We love the product too it looks fabulous. We were worried how the TV bracket would work but it’s fantastic and looks amazing.
20 oktober 2025
Antwoord van WoodUpp - United Kingdom
Thank you very much for taking the time to leave such a lovely review.
We’re really pleased to hear you found our team professional and responsive, and that the delivery reached you so quickly. I’m also glad we were able to resolve the incorrect item straight away — it’s important to us that any issues are put right as quickly as possible.
You make a very helpful point about installation as well. While many customers do install the panels themselves, features such as plug sockets and detailed cuts can certainly be a bit more challenging, so using a carpenter is often a great option for achieving a neat finish.
It’s wonderful to hear you love how it looks and that the TV bracket worked out well — that’s a common concern, so we’re delighted it exceeded your expectations.
Thank you again for your feedback and for choosing us.
Quality. Creativity released.
As I type this, I'm looking at my wall using WoodUpp panels, shelves, hooks and light strip. From the packaging to the ease of installation to the ability to configure and reconfigure -- makes WoodUpp a joy with which to work.
My only complaint is sometimes the things that I want are out-of-stock so patience pays.
12 december 2025
Antwoord van WoodUpp - United Kingdom
Thank you so much for taking the time to leave a review — we’re really glad to hear you’re enjoying your WoodUpp setup! It’s great to know the packaging, installation, and flexibility all lived up to expectations, and we love the image of you sitting there surrounded by panels, shelves, hooks and lighting you’ve configured yourself.
We also appreciate you mentioning stock availability. Because many of our products are produced in batches and are in high demand, certain items can occasionally sell out, but we’re continually working to improve availability and shorten restock times.
Thanks again for your support and for choosing WoodUpp for your space.
Great products
Great products. The best quality, look and feel that we have found. We have been delighted with everything we have ordered from WoodUpp over the years, hence why we have kept going back. It all looks great, now we have everything up and in place.
12 januari 2026
Antwoord van WoodUpp - United Kingdom
Thank you so much for your wonderful review!
We’re really pleased to hear how happy you are with the quality, look and feel of the products, and it means a lot to us that you’ve chosen to come back to WoodUpp over the years. Knowing everything is now installed and looking great is exactly what we hope for every customer.
We truly appreciate your continued support and hope you enjoy the finished space for many years to come!
Antwoord van WoodUpp - United Kingdom
I’m really sorry your original samples still haven’t arrived — We understand how frustrating that must be when you’re waiting to make a decision.
As discussed, we’ve arranged for a replacement set to be dispatched today so you’re not left waiting any longer.
We do hope the samples meet your expectations and that this puts things right for you.
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