123FormBuilder  Reviews 325

Excellent customer service. Always there, always pacient and helpful, solving the problem if in any way possible :)

I was helped by Deian today and he did a fantastic job!!!!

I was helped by Georgiana, and was quickly helped with my problem. She was extremely patient and asked the right questions. It didn't take long at all to figure out what was going wrong on uploading documents to the form. I even had to take a phone call in the middle of the chat, and she stayed there to help.

Deian, and Alex earlier, provided outstanding personalized service, helping me to think through my business application. Deian had the advantage of working with me second, and my questions were better formed. So he was able to create two videos that demonstrated the process I would use to solve my problem, even using some of the actual form data I would use.

I just started looking this app over through Wix. So far, it seems to have everything my clients needs in a Contact form.

I received great attention service from Alexandra Cufteac, she was very kind and took her time to analyse, test and give me a solution to my issue with a form. Thanks!!

its my 1st time at creating a custom Form,
Georgiana support lady, has been a great help, given me step by step instructions .

Je suis particulièrement très satisfait de 123formbuilder. Les techniciens en lignes sont vraiment des experts efficaces et ils répondent à la seconde. 123Fombuilder s’adapte au client et trouve les solutions. En français, je n’ai aucun problème de communication. Ils traduisent instantanément. Un grand merci à Karla qui est au top techniquement et à tout le reste de staff Chat 123 qui nous a bien aidés pour la construction de nos formulaires personnalisés. Avec 123formbuilder, un dicton prend du sens et c’est top : la différence est dans le détail !

New app for me but thus far what I was really looking for. Just add a few tweaks and my clients should be impressed.

I have been encountering a little issue about my forms. I could not edit them anymore and I had a Starter plan. I messaged the support center and they got back to me by email within 48 hours. The reason was because I had advanced features that were not compatible to my plan. I did not want to upgrade to Gold plan for my client to fix the problem. When I was checking the features, a chat box appeared and I was able to talk directly with someone. Surprisingly, the service was very helpful and efficient! Georgiana helped me all the way through to pinpoint what could have been the extra fields in my forms. She also helped me enable the edit option so I could make the proper changes to respect my plan. I really appreciated her assistance and I am very glad to have found a better solution!

Hands down this is the best form company on the internet! I was having a problem creating a form with multiple choice pricing and discounts. This was not typical. I chatted with Daien and he not only showed me how to do this but also created the form fields for me! It is beautiful and will work so well!

I don't know of a company like this that is willing to spend over 30 minutes making a client happy!

Well worth the price and the features are unbelievable!

I have been a 123FormBuilder customer for 2 years. For that whole time I had no problem, and everything worked ok. I paid for the Silver tier, and had around 15 contact forms on a website (somersetbeekeepers.org.uk), which I run in my spare time for a beekeeping charity.
Then in June 2019, all our contact forms stopped working. Every time someone tried to contact us, we got a message telling us that the account was restricted. Going to the 123Frombuilder site said the same thing. The site is completely non-functional, and the only option is to upgrade from our 50 pounds per year subscription to a 250 pound per year subscription.
Contacting support I was told that we had more than the maximum number of forms (8) which we were allowed on the Silver tier. This is very odd, because we've had 15 forms for 2 years on the same subscription without any problems. It seems that 123FormBuilder want more money from me. Support said that they would unrestrict my account for 3 days so I could delete the forms, however my account was still restricted whenever I logged in. All my emails following up to support were completely ignored.
I logged another support request, asking for my account to be unrestricted, and this is where things started to get Kafkaesque. The support person informed me that my account was restricted because I had too many forms, and I needed to delete forms to get it unrestricted. But I'm unable to do that, because my account is restricted! Again replying to this message got absolutely *zero* response.
In desperation I turned to Twitter, thinking that maybe @123formbuilder would respond to my plight. No dice. I notice they've been tweeting about a team-building exercise - perhaps they should spend more time on how to support customers.
I realise I don't pay a lot of money, but 50 pounds a year is a lot for a beekeeping charity (some of our web suppliers actually provide us with their services for free because of our charitable status). However I do expect to actually get a reply to my issues, and for 123FormBuilder to care about the fact that for the past few weeks we've been getting no service despite being paying customers

The app is very functional and the customer service is extraordinary!

Dorina and the entire team at 123Formbuilder provides the best customer service and response times around. As a Wix Pro Developer since 2008 we have relied on them from time to time for our clients custom form needs and they always come through.

Thanks Guys!
Greg Weatherly
GW Designs

Great forms. I needed intricate "rules" and "formulas" and honestly didn't think what I needed was possible. Bogdan was the person that finally got me where I needed to go. I will say that chat is always best vs. waiting for follow-up emails and if there is 1 person that cannot help, but you think what you need can be done, try a little later with someone else.

Great forms and API automation into our CRM software. One email sent to support was responded to under 15 minutes! 5 star company

Crap service - won't give a refund even though its sold through distant selling regulations and within 14 days. good job I paid through PayPal

Had billing issues that weren't discovered for a while and customer service quickly took care of it for me.

On a rare occasion, you have a customer service experience which is sets an example for all the rest. I have just had this experience with Valeriu at 123FormBuilder. My questions were answered promptly, politely, and completely. 123FormBuilder has served our non-profit well. Yet, it is the mark of a great company and service when customer support is also excellent. Thank you.

It's nice when a tech company is responsive to your questions and returns intelligent answers with supportive screen examples. I wish the other 90% would follow suit.