192.com Reviews 596

Pathetic service. I have been barred... No reason.

I bought six credits and used one. Now I want to use another but my signing in is denied. Tried forgot password and clicked reset but promised email did not come. Looks like I've paid nearly £20 and been able to use only one sixth of it.

Purchased 6 credits, whenever I go to get information on someone it claims I have 0 credits.

I have an email receipt and plan to dispute this with PayPal.

Give me a refund or I'll hassle you people for a long time.

I am amending this review following 192.com's reply. This was my original review, please note that the issue in para 2 has now been resolved (details added at the end):

As many others have described, these are a load of crooks. First they locked my account and said I’d used the wrong password ‘too many times’ (what’s the problem - other sites don’t lock you out till you email them if you use the wrong password - they just let you change yr password) or I may have “not used my account in some time”…isn’t that up to me?!

When they unfroze my account all trace of the nearly £20 they’d charged me for credits to do searches had disappeared and they said their records showed “no payments had been taken under this email address”. I sent them my bank statement showing the payment but fully expect I’ll have to take it up with my bank now.

Once upon a time 192 was a trusted service - then this lot bought the trademark and started running it into the ground - don’t touch with a barge pole….

AMENDMENT:
After I sent 192.com the proof of the payment I'd made, they re-contacted me and said they'd found my payment under a different email address (the same name before the @ but a different provider ie icloud.com instead if gmail.com so not that hard to find the first time if they'd looked instead of telling me there was no trace of it!). So they have now refunded me the payment and asked me to change my review. I have removed the 'ripped me off £20' reference in the title because they have now refunded me but I have no way of knowing if they would have done so if I hadn't written this review. I also acknowledge that I confused the two email addresses, but again, if I hadn't have been locked out of my first account then I wouldn't have had to open a new account with an email address I hardly ever use just to access their services. I still won't be using them again because although I want to be clear they did not rip me off £20, they still lock accounts if you use the wrong password too many times or don't use the account for an unspecified length of time. To me, this is unacceptable. If I had already bought credits in my other account I would have not been able to use them until I emailed them and waited for them to respond and unlock my account. And if for any reason they hadn't unlocked my account then I would have lost the money. I'm not prepared to risk either scenario. As another user said in their review, there are other sources of the information 192.com supply, and to me, the hassle of using their service is not worth the small amount of convenience they offer.

Ease of lodging complaint/issue
Prompt response
Positive outcome

I was able to talk to a real person called Laura over the phone, who also recognised my email address. She sorted out my problems, helped me to get a new password when 192 had suspended my account and wouldn't recognise my former password. She was extremely helpful and if I could, I would send her a bottle of wine in appreciation.

Excellent Customer Services. Had not realised that credits expire after one month. A bit harsh to have to pay for 6 credits when you require only one, so the remaining credits disappear, however, Customer Services reinstated some credits. Thank you.

This is a waste of money
Purchased tokens and input name.
My screen closed and immediately reopened it search was gone so searched same name and was charged again.. font waste your time and money on this plus info they supplied was 5 years old do no use at all

Very helpful customer service - Matt solved my issue very quickly and efficiently.

Paid 20 quid for a contact telephone number so I could fulfill a delivery contract, a green tick against phone number means they will SCAM you with their terms and conditions and just provide a whole load of irrelevant data if all you want is a contact number.

Awful!!! I paid £19 for 6 credits. I literally made one search and it charged me £19 for a background report. The website didn’t even ask for consent to request payment for a background report. What the hell?!

My family and I are planning a house move and I wanted to know more about my potential neighbours.
I paid for credits and was able to see street occupants names and addresses. But that was all.
Just a name and address, the address I already knew.
So I thought maybe background report worth 20£ would bring to light some more info that would tell me if I could look forward to decent neighbours or perhaps info that highlighted history about tenency, offences, whether a family lived there etc. The 20£ background report only generated a name and an address. I understand that either
1) this information is not available
2) the information is available but no effort had been made to attain it by 192.com

In which case the Empty report should not be sold or not generated. I shouldn't have to pay for for the report if it has no data in it. The report is your cost and I should pay for the information in it.

I feel this is unfair on the part of 192 that they can sell empty reports just because they can get away with it.

I won't be using their service again.

Thank you.

Absolutely joke. Most people want one search but minimum payment £15 these lot are highwaymen

Took my £10 and didn't do my search. Then wouldn't refund my money back claiming some rubbish that my account had some issue. Wouldn't touch these rip off merchants with a barge pole.

Found on 192.com someone shown as living at my address who hasn’t lived there in over 20 years if ever. Also lists a person living there now who left 11 years ago when I bought the property. The accuracy of the data is a joke. Had to pay £19 only to find that information on my address. What a waste of money.

Pretty useless as report only provided an address from 2010 which might or might not be correct and no previous addresses either

I've purchased credits and am trying to access the various searchs but get an error message saying that I have been blocked due to my suspicious activity. Please explain and either allow me access or reimburse the money I have paid.

What a bunch of tossers!! Pay for credits that disappear then they take a double payment and deny it and then they block the account.
In this day and age there are far better services than this one and not worth giving them the business

The appearance of the web page is full of techno rubbish and set out like a child's effort
Can't you create a proper page?
Reloading it and it still looks like a dog's breakfast

Really bad service paid a lot of money to be given no information no birthdate nothing really disgusting service please do not waste your money