1st Class Medical Reviews 

My experience with Emily was great
Very easy to understand and follow along . Thanks so much

The young man I worked with by the name of Josh was so helpful and understanding.

Josh Simpson was the company representative that I was in contact with on 3 occasions over 3 days. He was very knowledgeable, professional, and patient.he explained everything that applied to my needs including oxygen concentrations, FAA approval , & the need for physicians prescription. My pulmonologist had already given me a prescription so the order was easy to place. Thank you Josh for all of your really helpful knowledge.

Jake is pleasant, well informed and didn’t waste my time.

Chris was very helpful in helping me select the right concentrator for my needs and to fit my budget.

Collin was extremely helpful and well informed. I Am pleased with his customer service.

After 2 days of research into portable oxygen devices, the conclusion was nothing on Amazon gave me all the features I was looking for. Then internet searches revealed only a handful of devices that suited my needs.
After talking with Collin this morning I decided that since I was the one going to be using the device I should be the one to choose. Collin answered all my questions succinctly.

If I could give 0 stars I would. I bought a unit 3 months ago for over 2000 dollars. The unit has a 3 year warranty and is already messed up. I called for the warranty issues and the lady rudely told me that they won't honor the warranty and that I will have to pay for the repairs out of pocket. Unfortunately I'm a disabled veteran that can't afford to fix or buy a new unit. Please save yourself a lot of headaches and don't use this company!!!

Josh was easy to communicate with. He didn’t anticipate what I was going to say and answered my concerns. Thanks Josh.

Jamal explains things simple so I got a good understanding of.

Brett Carlson was very helpful. I just need oxygen at night and need something portable because I dog sit at other peoples houses and occasionally travel. My concentrator is too big and heavy to use as a portable machine. Brett was extremely helpful in explaining options and coming up with a perfect solution to my issues. I’m excited to receive my portable oxygen concentrator and very grateful for Brett taking the time to answer all my questions and coming up with a perfect fit! I highly recommend this company and Brett.

Talk to Emily. She was right on when I asked a question. She get everything set up for my wife.
Thanks emily

Truly amazing person, well spoken man and vary helpful in choosing the right oxygen machine.

Buyers beware! The air nipple fell off my Arya and could not be reattached without dismantling the unit, which voids the warranty. I had to pay $50 for freight to have it repaired at their shop. I received a call today from their service department telling me the unit was damaged and unfixable, and the warranty did not cover damage. Their solution was to sell me a remanufactured unit for $850 plus another $50 for shipping. These people are bullies and need to be exposed.

Chris was very helpful and patient in assisting me with questions I had in regards to portable oxygen concentrator machines. Keep up the great work!

Was great at helping me get what I needed and a great price!!

Mitch is a great customer service person and he helped me I felt very comfortable with him

Was looking for a portable light weight concentrator. Jake Love answered my call and proceeded to walk me through my concerns and ann all my question. He mad several recommendations and a Ceres question about each one.
He helped me pick out the one that best fits my need and budget.
We’ll see if I picked the right one.

I bought a Philips SimplyGo in July of 2023. 4 months later it stopped working. I sent it in for repairs which took almost 10 months. During that time first class offered me nothing.

This July it failed again. I called first class for a reference for a local repair and they wouldn’t give me one they said I could call the factory for references. Well that didn’t work. I called them on July 27 and told them the problem but I was hesitant to send it to them and wait another 10 months.

Finally , finding no one local I called back on Aug 1st and they flat out said they wouldn’t honor the warranty because I called one day out of warranty even though they were notified of the problem within warranty. Very sleazy. they are still selling Philips even though Philips went out of the oxygen business a year ago. Do not trust these people.