1st Class Medical Reviews 

Emily was very patient and answered the million questions I had. 😊

Very informative! Keaton Took his time and explained it very well

Will helped me understand about portable oxygen.

He helped me decide which unit would be the best for our needs.

Will also helped getting the price more manageable for our circumstances.

Colin was very thorough and helpful!

Colin presented cost savings and benefits which were most appealing.

First Class Medical is a First Class company. They're representative,Collin Rimes responded professionally to my many questions as we compared various models of portable oxygen concentrators. Response time was good from my initial request until Collins call back. They were also able to help me with other products ( regulator for bottles of oxygen, excellent soft cannulas, backpack for my new machine and new cart for my tall bottle of oxygen)
I live in a very small Village in rural Wisconsin. My home is located in an area that often gets storms or power surges that cause the electricity to go out leaving folks like me totally vulnerable. It is literally a matter of life and death that I have a large dependable supply of oxygen available 24/7. Collin is helping me put together a life saving package upon which I can depend. I am a 27 minute ambulance ride from the nearest rescue facility(hospital ER). First class Medical is an answered prayer! I feel safer and will have less anxiety knowing that I have everything I need.

Great service from Brett. He answered all of my questions and gave me even more information that I didn't think of. I feel like I got the best deal possible and I would do business with you if I ever needed it.

Justin was amazingly helpful and extremely pleasant to work with.

Josh was very knowledgeable and gave us a great deal on our oxygen concentrator. He was very friendly and helpful. I highly recommend this company and Josh.

Still have not received a receipt & specifications for a Unit purchased on April 24, 2025??

The gentleman was very clear and simple in his explanation and detail of the product.

Jake was so helpful

Christie was very easy to talk to plus she had all of the answers to my questions plus more

Chris Kason was very knowledgeable of the products available for my needs.

We had a medical emergency requirement for an oxygen concentrator. We called several companies and went with LPT. Will the sales contact that LPT, was spectacular in helping us understand the choices and guiding us to a solution. We got us a Teladoc medical appointment so that we could get the prescription for the machine. He is spectacular

The overall experience was quick and easy. The sales person was very knowledgeable about the O2 concentrator that we were wanting. He answered all our questions. The financing person was courteous and was able to make sure everything was affordable to us. We appreciate the great experience we had with our purchase. We'll definitely recommend your company to anyone looking for a portable concentrator.

Keaton was very helpful and knowledgeable about the product and financing. And it was fast I appreciate that.

Collin Grimes, was easy to understand, answered all my questions, and gave great friendly customer service.

I went with them because of the long battery life. We spend the entire day at the Cancer treatment center so I needed a lot of battery for my husband. The 7-hour battery, less about three and a half hours. The two three hour batteries, last about an hour. I have to take the charger and find a place to plug it when we're down there for 9 to 10 hours. After receiving it my husband went on hospice so we no longer needed it. I was told we had 30 days to return it once it was delivered. One week before that 30 days I started trying to call, and my calls were avoided once they found out what I wanted. My son-in-law started calling so they wouldn't recognize my number. Now he's getting the runaround. If I can't return it, I will have to be paying payments on something I can't use. And this was a very expensive piece of equipment.

I Never dealt with a company that cares less about their patience. We bought an oxygen concentrator from them. It broke within the first four months. It’s still under warranty, but it will take 10 weeks and $400 to get it repaired. When we said, what do we do without an oxygen concentrator for the 10 weeks they said just buy another one from them and every time one breaks you could just keep mailing it back And you will always have one. The concentrator has an internal filter that can go bad every six months so you need to keep sending them back every six months to be repaired. And paying for the repair Stay away from this company

Purchased the "new" POC Model P2-S3 for my elderly mother on March 11, 2024, and it arrived on March 19, 2024. We utilized it three times without any issues to transport her to appointments, as she typically uses a different oxygen concentrator at home. However, during the fourth use in early May, the device abruptly shut off after just over an hour of use and wouldn't turn back on, despite the battery showing 57% charge.

Contacted their 800 number the following day, only to be informed that they lacked technicians over the weekend. Finally reached them on Monday, and after troubleshooting, it was determined that the battery needed replacement. Unfortunately, they didn't have the triple battery I initially received, offering three single batteries instead. Shortly after, received a message stating that, since the device was outside the 30-day window, I'd need to cover shipping costs for the battery exchange, totaling $30.

Expressed my frustration regarding the unexpected shipping charges, to which the "Customer Service" representative defensively responded, emphasizing the expense of batteries and insinuating I was accusatory. Requested a supervisor callback, which I have yet to receive. In summary, while this may be a lengthy review, I urge potential buyers to consider alternative companies and devices.