2degrees Reviews 

A pain in the ass to cancel as soon as you have signed up.

About a year ago I went in to the Ormiston branch. The indian sales man completely lied to get a sale he quoted me 50 dollars a month but failed to mention the handset. I will never buy from Two degree again.You don't lie to get a sale now he has lost one personimagine if he does this to everyone.

Just trying to watch the Black Ferns vs Canada, keep losing signal via mobile broadband, is this a third world country or just a third world company? Will be consulting the Consumers Guarantee Act.

Absolute nightmare , plan finished and went in to store to settle account where i was told everything is good
and no money owing, went back to prepay but next month received another bill were is was told it was outstanding money then this month again over it

Worst customer service. Absolute nightmare to try and speak with a real person instead of just automated systems. As soon as you miss a payment, you can't contact them anymore because it'll redirect to the auto payment line. Have to borrow a friend's phone to call them

Worst coverage! Can be standing next to another 2 degrees customer on the phone and still drops out, even in a busy city. The also “deleted” my phone number by accident then couldn’t reinstate it, just a awful experience, the reviews are spot on sadly

Worst customer service ever.
Told my phone number 20 times, the indian lady do not understand phone number asking so many times and so rude!! arrrgh. i just hung up because i was on the phone for 30 min for one small issue and not solved! i just got so pissed off. wasting my time. arrrgggh

SCAMMERS!! signed up for $70 a month broadband, and the keep sending invoices for 72-73, and giving me some bu*&( sh^* explanations about it. never using this company again.

Most likely they get away with this all the time as people wont spent 30 min on the phone with them to complain about $2-$3.

Terrible service, not only that security is horrible.my number was linked to another person's account that did not belong to any of us. They had no idea how to remove it.asked 100s of questions.

Recently, I was forced to pay unfair termination fees when I moved properties, with no consideration given to my long-term relationship with 2degrees, the history of my contracts, or the circumstances surrounding the move. I received no support, flexibility, or understanding from 2degrees service team.
Furthermore, I want to highlight that the only reason I had to sign a new agreement 10 months ago was due to an error on 2degrees' part — my account was mistakenly cancelled by the administration team, forcing me into a new contract. Despite this mistake being no fault of my own, I am now being penalised.

They also did not supply the free 6 months Prime subscription as advertised due to invalid codes, and were not willing to supply a correct code, and the coverage is only on OK, if you want to use data then you will struggle to get enough bars for reception.

I accidentally crushed my iPhone 15 Pro Max, contacted insurance..all good but I have to send my phone to assessor and won't be contactable!
Found an old iPhone X in a drawer, took it and the crushed phone to my 2 Degrees shop(Coastlands, Kapiti)..Dion spent all of Wednesday attempting to transfer data between the phones..evidently OS 18 in the 15 Pro won't go into the OS 16 in the X!!!
My wife produces a slightly damaged iPhone 11 which has OS 18...I take it back to Dion, who overnight transfers the data for me, enabling me to submit my phone for assessing.
I cannot speak highly enough of Dion Bly, Asst. Manager of 2 Degrees Corporate Shop in Coastlands..went well above and beyond providing excellent service(without charge!)
Over the last 10 years, this man and his team have provided consistently high customer service to my wife and I..nothing is too much trouble.
RobC

Shocking customer service when you call them. They weren’t able to help with anything when I was trying to pay a bill and just told me to go to the app which is confusing. Didn’t end up figuring out how to do it and just gave up! Also put my bill up by $10 with no communication. Avoid avoid avoid.

PÉSIMA experiencia.

Worst customer care service. People are not trained on the job. The management is THE WORST.

Waited there at least for 2 hours, was told to come later to pick up only to be called the next day with the purchase being unapproved. Sad that Spark and many others do it better.

Absolutely FERAL employees. They blatantly steal from people in the office we (unfortunately) share with them. Zero concept of personal hygiene. I’ve raised this with them on various occasions. No change in behaviour. Avoid at all costs.

Joined 2 degrees for the cheapest rates in NZ.
When leaving NZ, I informed them via email that I had moved. They continued charging me for 3 months after my email. I kept refusing to pay, until they threatened to take it to credit consultants.
I agreed to pay by the end of March, and made payment to them for everything owing on the 27th of March. I had until the 3rd of April.
They still took it to credit consultants, and I woke to an email from them this morning.
My Mum also had issues with this company.

Do NOT join 2 degrees!! They're a rip off company that try to charge you everything they can.

Deceptive Pricing and Hidden Fees.
I was drawn to 2degrees Broadband by the promise of competitive plans and a $20 discount. However, when I attempted to subscribe, I discovered that the advertised discount was conditional on bundling with power—a clause that was never made clear on the website. To make matters worse, when I tried to cancel the plan, I was hit with an unexpected $200 penalty. The overall experience has left me feeling misled and frustrated by the lack of transparency. I urge potential customers to carefully review all terms before committing

I have been a 2 degrees user for broadband and electricity, since last year.. I would HIGHLY NOT Recommend anyone to choose 2 degrees please please please if not you will end up struggling like what I have been through for months.. I would not given give them a 1star rating!! Pathetic customer service as well.. takes ages to sort out one single issue.. have to email and ring them every month for one issue which they can’t deal with appropriately.. together with the service, the internet supplied is hopeless!! I am using fiber high speed internet and does not even connect to my second story!! For the use on phone and laptop, the internet speed drops like in every minute!! PLEASE I beg everyone of you to re-think before choosing this provider.. Also the electricity bill is sky high even with 2 people in the household during summer!! I have opted out of their service as winter will be more bills and they charging $300 monthly in summer for 2 people, what will happen in winter time..

Simply the worst broadband connection and customer service in New Zealand..! Useless! Please don’t go with 2degrees for anything you will surely regret!!!!