2degrees Reviews 

Called in around 10:16AM 25/06 I spoke with an agent by the name of Malataba (sounded of African descent), after what seemed like she didn’t know what she was doing the call mysteriously muted on my end- I had recorded the call to see if that was the case.. it was not.
I ended up disconnecting the call as it was getting nowhere, couldn’t wrap my head around it, frustrating as if she had limited knowledge.

Id appreciate if the call could be reviewed and if the agent could either endure more training or find something else that could suit her better.

Many thanks,
Angel.

Suddenly my email address was missing a letter so no bills arrived. Got a text message on 8 May that, as my account was in credit, there was nothing to pay. Nothing more until yesterday when I was was texted that my account was overdue. I have spent about an hour on the 0800 no. Discovered that my email address was one letter short as a result of a system change- told that it had been fixed. Tried to log in on the app to pay the bill. My PIN wouldn’t work nor would the reset process work. Rang again - after a lot of going and doing it was discovered that the email address still incorrect. Problem fixed at last.
The customer care team were very pleasant and it seems that there has been a systems change which is what has caused the problem. I have had it with 2degrees.

3 mths ago I went into their store to close my acct. "We can't do that," I was told. So I closed it online. I still received online invoices, so I returned to the store. I was assured that it had now been closed and I would get my credit back. More invoices. Returned again to store to obtain the sane story.
This morning I have been advised that they will not be returning my credit.

Ive been a Faithfull broadband customer since June 29th 2023 never faulting on my app all this time ..I found that from $65 starting package to this year $80 of which I was struggling over so have got a new contract for $45 2degress 4G wireless ..any how I took the old modem back to their Coastlands store 10 am Thursday 19th and got an angry response from the young chap saying what a mess this was going to be ..bill wise..I was quite shaken and embarrassed as other older customers were behind me

if your after customer service (from whom was the leader in this field) a few years ago, prepare to be terribly disappointed!

If your targeted with promises that moving to 5g (or 4g) wireless broadband will be equivalent to your fibre connection (and save $20/MTh), prepare for terrible performance and router issues with nobody available to help sort your problems.

This is no longer the Fighting for fair company it once was, privately acquired 3years back to acquire a mobile network and strong brand loyalty, it now has an aggressive obligation to return investment revenue back to the land of Oz.

Google reviews over the last 2years and take heed.

I wish I had come on here and read the reviews before ever signing up with them. I gave 2degrees 3 weeks notice that I was moving property and it's been 5 days since I've moved and I still don't have internet connection. Every time I phone them I get told that a ticket has been raised and "should be today". But it's been 5 days. They had no issue disconnecting my internet at the previous property, but seemed to have missed the step of switching it back on. Then when I ask about cancelling the contract, I get told I'm under contract, yet they are not upholding their side of the contract. Honestly go with anyone else. While the customer service team are friendly, they don't actually offer any solutions. Just "the ticket has been escalated, it should be in the next 24 hours".

Their customer service agents are so rude and entitled. Why do they put such nasty people on customer service? Surely the job title is supposed to say it all?

Stay away from this company!!!
So many better alternatives.
DO NOT USE THEM FOR POWER SERVICES!
Expensive and charge $250 charge for changing providers. Save yourself the pain and go elsewhere!!!

2degrees service and support is 100% flawed, unreliable and the company completely untrustworthy.
I've been with 2dg 10yrs mobile & broadband each time cost of plans increase I switch to cheaper plan and 2dg penalize me for removing something from service.

I wouldn't switch to 2dg power because they continually increase prices and changing plans without warning while offering new customers cheaper deals. This is unethical click bait sales offered at expense of long term customers.

Absolute bag of dicks. Appalling coverage, poor customer service, billing issues and difficult to leave.

Keep getting erroneous automated sms texts from them saying I lack credit for auto-renewal, then I top up and get confirmation that auto-renewal has been successful, then hours later I get more messages that I lack credit for the pack that's literally just been autorenewed hours earlier.
Also, data randomly becomes unavailable and has 'run out' despite the app showing my ph still has plenty of data, and it starts charging me for every data transmission meaning the cash I've topped up with gets used up first, and it only resets and realizes there's sufficient data available after I connect via wifi.
Finally, when I do actually need a data top up, I cannot use the app to top up and have to find and use local wifi, or buy a timed data connection in order to connect to top up, I don't remember having issues this bad with vodafone/one , their geographical coverage was insufficient at the time and i was regularly working in a 'dead zone' but 2degrees did have coverage, but im working in a different location now with excellent coverage by all providers, so I think maybe it's time to replace 2degrees and try spark, one or whatever the other competition is called.

They cancelled my number 4 weeks after they charged me 10$ for a new SIM card... customer service useless, unable to retrieve my number... Rude and sarcastic help desk!

I'm sorry to say but unfortunately dealing with staff where English is not their first language I find extremely frustrating and struggle to understand what they are saying.

Just horrible customer service, gets worse. Signed up years ago, didn't have any issues really. The last 2 years or so, it's become diabolical. Will have to consider dumping them. For whom though? One just as diabolical. Bar is very very low. Deliberate?

It seems everytime this co updates their app you have to put up with major failures. Yesterday was a disgrace no service all day/evening. To add insult to injury I got someone with no commonsense whatsoever answering their helpline. I swear if the person sounds ignorant save yourself the sheer frustration and time and just hang up. He had idea there was an outage nor would accept that this was the problem and tried to blame the fault on my phone! I did eventually hang up - should have done it sooner - and called back and got a woman with some intelligence who informed me of the fault. From a reliable internet provider to one where I'm considering moving to another provider. Also read the room 2Degrees Adern's 'be kind' mantra doesn't go down well with many of us. It's just an ugly reminder of the dark Covid days. Move on

Business Development Manager Nick Earney was extremely helpful in helping our Charity get the most out of our internet plan. He provided all the details we needed and answered all my questions thoroughly. We will be sticking with 2 degrees when our term ends because of him. Thanks heaps Nick

Several times now, have experience very unreliable, and frankly, dangerous service. All of a sudden you won't be able to make calls for no reason at all. Very risky during emergency situations when you rely on your phone to make important calls. Customer service useless as you need to wait 30mins to get answered, and when you do, no help is offered except basic troubleshooting that doesn't help at all.

Horrible network service. Can’t even get a stable connection for more than 5 minutes in my room that’s less than 20 meters from the modem. Don’t waste your money it works for the first month than falls apart.

Agents failed to cancel my account 2 tries and horrible customer service, instead they just switched me to a different plan and kept billing. Even after 2 verbal confirmations of 0 balance and an app which says they owe me they keep billing. Support email is a no reply, phone support is a bad joke. 2D used to have the best customer service, now they are the worst. It seems that 2D standard procedure is to lie about cancellation requirements and then dishonestly extend contracts. They then fall back on threatening for lack of payment, even when nothing is owed. SOP from what used to be an honest organization.

A pain in the ass to cancel as soon as you have signed up.