2degrees Reviews 

Always found them to be very supportive and helpful, would recommend.

What used to be a good company has rapidly gone downhill.
I've been with them for years but my monthly plan was going up and up.
I left and joined skinny but had a problem with their sim so made the terrible decision to go back to 2degrees. Took me 2 days to sort out a bunch of problems with their sim so now I'm waiting for my prepay plan to run out and I'm leaving them for good.
Terrible customer service also and in their shops I'm pretty sure they don't know what they're doing either as I went to one of their shops 3 times in one day.
Look elsewhere, not worth the hassle and stress of this poor company

Would give this a -star rating if possible. Opened a Business account with 5 lines, and due to lack of communication a error had incurred on my personal account the one number came from. This is not the main issue, it took 5 calls, 5 escalations for the sales consultant to FINALLY call me back, not even apologising for taking that long, then threatening by saying "What if he listens to the recordings and I am wrong, what am i gonna do then". I then AGAIN asked to speak to his manager it has been 2 days and this manager could not be bothered to call me back.

The worst company in New Zealand! The customer service is so bad most of them can’t even speak proper English very rude support

Would give a negative star review if I could. Customer service is ridiculously bad. After receiving an email notifying of a price increase I rang to ask whether my existing loyalty discounts would apply and was told two would and support would get back to me in email they never did, rang support again and they gave me a quoted price for a slower broadband and I accepted this, sent an email to support accepting this offer and had no response so sent again only to receive an email with a higher price quoted. Absolutely ridiculous support and complaints system where customers get ignored.

Very helpful customer service. The representative that helped was very fast, productive and efficient. He gave the best and honest advice according to what is suitable for me and my partner. Representative name was Girik, from Botany 2 Degrees.

Massive thanks to Nick Earney!
Communication was on point, Nick provided options to suit our business and made the transaction smooth sailing. A pleasure doing business with you Nick 😁

Absolute terrible customer service for their broadband. Their service is good when it works, but when it doesn't, do not expect customer service to solve it; they are clueless.
I have their 500/100 fibre package, but getting 100/20 speed, and they can't fix it

One of your guys in your billing/payment team Matty was real good helpful genuine guy 🙌🏼

Absolute worst company i have ever been with. And im iunfortunaly stuck with them at least on my mobile plan for a whole longer. Power bill miraculously jumped from 170 a month to 260 upon joining . The bundle discounts are a load of bs because they off set them with higher rates. I had a 80 dollar mobile bill I was unable to pay due to hardship and they cut it off. Over 80 dollars that was 1 week over due . Absoultte pricks

Do not join this power company.

This winter, I have been charged over $500 for 2 people for the past 3 months. I understand the cost increases during winter but the amount I need to pay monthly is totally unaffordable (especially with the cost of living as it is now). I've asked for a review which has not been responded to, their comms are crap but are quick to send my latest bill (yes, it is probably an automated system that sends invoices). I've since moved power companies and regret ever having considered them. Highly disappointed.

Would give a negative star review if I could. Customer service is ridiculously bad. Rang to ask a question around commercial policy with electricity and assistant refused to answer constantly quoting privacy??? Apparently they can’t advise consumers of policies, terms or conditions on the phone, was told to look it up. Supervisor wouldn’t talk to me and I was called rude several times. Worst customer service experience I have ever had

I have to agree with the 1 star rating.
The Internet just go down for no reason interrupting whatever you are busy with at that time whether it's watching a movie or busy on a Whatsapp call to family overseas.

If I could give you zero star I would. Horrible customer service team! Went to transfer my Sim from one to 2degrees and some idiot gave me a business Sim instead of a personal Sim! Its taken you 5 days to do this transfer! Honestly the worse service both over the phone and over the counter! Please retrain your staff in Takanini branch! This is still ongoing and has taken 3 instore visits and 7 calls. Ridiculous!!!

The new backend systems at 2Degrees and the app tell 2 different stories. When you call customer support they cant see prepaid numbers attached to yr business account so cant help you. You can see them in a web browser but cant do anything with them. My address in the app is from 8 years ago and the web site is correct. All in all their new systems are awful and I was told that linking monthly accounts and prepaid all in one place is months away so after 15+ years with 2D Ive ported out. their services as a mobile provider are great UNTIL you need help then its really bad

Service continued to get worse and worse and the price keeps going up. Customer service is some of the worst / slowest. Was good, now isn't. I would rate at '0' if I could. Company has gradually gotten greedier and harder to communicate with.

They should add negative stars for reviews. I am extremely unhappy with the service provided by 2degrees. I bought the $60 a month broadband plan and ordered the service asap (the next working day). Anyway 5 days later they finally hooked up the service and I was promised in the plan 80mbs download speed but I have only ever reached 40mbs download. Terrible customer service couldn't figure out how to delete old account that was hooked up to my last house because for some reason they couldn't transfer the same account to the new house therefore had to create a new account which I could not get into until someone finally sorted it out. Extremely unhappy. Useless service and trashy speed for the price. Worth spending the extra $10 a month elsewhere. Absolutely terrible 2degrees.

I have called into your Glenfield branch many times and each time the service has not been helpful at all. The staff are not very friendly either and it clearly showed they did not enjoy their job. This time I decided to pop into your Albany branch hoping for better service. However, the rep kept talking over us to the point she wouldn't answer a question and I literally interrupted her saying "he's asked you a question, can you please answer it at which time she said she didn't know. The rep kept telling is what 2 degrees don't do, until I asked her "what can you help us with in terms of what we are requesting!". That became a lightbulb moment and bingo there was an easy solution. The effort to get to that point was unnecessary and condescending from the rep. Please sort your customer service out and retrain your staff on your products and what they can do to help customers rather than what they can't do. Your company is worse than dealing with government departments.

I used to be the biggest fan of this company, but their customer service in recent years has been absolutely abysmal. They remove features, prevent you from being able to pay by direct debit, and then completely ignore you when you contact them for support. The most you'll get is some pointless canned responses which only indicate that they haven't even bothered to read your message. Even if it costs you extra, get your telecommunications services from elsewhere.