2degrees Reviews 

Their poor service speaks for itself- definitely change companies - there is much better out there!

Worst telco I’ve dealt with – bad coverage, useless customer service, and constant hassles. Wouldn’t recommend 2degrees to anyone.

I wish I never signed up with them!
Call centre people have no idea what they are doing and the people in the store are the same. When I called, emailed and even went into my local store to sort out the issue I have, none of them were able to help, hopeless!

We have been with 2degrees for 10+ years and live at the same house but their cellphone coverage has become really patchy over the past 2-3 years, and our "fibre" broadband is slow and unreliable. I have tried to get them to sort it out, but customer service is very unhelpful. They are in defence mode all the time and it's obvious staff hate the company and their jobs (after reading these reviews, I can see why!) So pleased I've finally made to move to another company and look forward to telling 2degress where to go. They're even trying to make leaving them difficult and costly but the way they are doing it is actually illegal so could be a strong class action case against 2degrees brewing here for any lawyers interested.

We cancelled our fibre and now we hardly have wifi. Still paying for the high speed until it is cancelled. Cancelled because cost just went up with no notice given.

I have been a customer for years and the mobile department is the worse. They still cut you off while you are on a payment plan. Reception gets bad some times.

Service going down the drain. CEO and head operation am a customer for 2 degress for nearly 15 years. Am pissed of recently as the payments systems changed. POLI System used to bethe best ever i had found. Its going shitty RUBBISH now. One day everybody will be using one nz service provider. Head of operations please contact me.

Very good service.We are very happy with the staff.They were very helpful and they do have a lot of patience explaining to us.
Overall excellent service.
And I like to personally mention they are the staff at 2 degrees West City Mall Henderson ,Auckland

It used to be a great company. Customer service has now moved to overseas operators who clearly lack training. A mission to resolve any issues. Is also expensive. Better Telcos are out there!

Worst customer service I have ever experienced. A customer of more than 10 years who will never have anything to do with a 2degrees product or service ever again!

Be warned! DO NOT transfer to 2degrees power regardless of other bundle discounts. They charge double the charge out rates compared to other companies and do so shamelessly.
I was hit with a $220 bill for 2 weeks power supply. I live on my own, work full time from the office and I don't have a tumble dryer. Do not use these guys for power they will rip you off. 🤬

Impossible trying to cancel - read the fine print. 30 minutes trying to get any progress.

Worst customer service ever. When I switched to them my modem didn't appear to work. Because it wasn't their modem they were not interested in helping. Instead they informed me I could pay an extra $5 a month to rent one of there's. I managed to sort the issue to avoid this. The wait on the phone is long and they are rude. I tried contacting them via email but they never respond meaning you have to than call them. When I signed up there was meant to be a $150 credit and 6 months prime for the $85 plan I have, however they attempted to state I wasn't on the right plan for this even when it explicitly states it on their website. Unfortunately I signed up for a year but after this I'd rather pay $5 extra a month for skinny. Sort your stuff out 2 degrees !

By far the WORST mobile carrier on the planet.

They don't respect the contract signed. Very poor services and supports

Worse even phone company, their fibre keeps dropping in and out, they blame you for their problems, even after trying end their services they make it harder and send silly emails etc after 2 weeks talking to a lawyer and filing court orders they committed fraudulent charges ..

I was with Skinny but there was a good deal for a new phone with half off plans for 2 degrees so I changed but I regret it. My coverage often drops out, the app is horrendous to use, paying my bill takes about 15 tries on the app before it loads my credit card info, it's hard to find out how much of your data or calls etc you've used. do NOT switch to 2 degrees, it's not worth it. as soon as my contract is up I'll move back to skinny

When topping up it can hours (even days!) for the phone credit to become available. I've been caught out with data packs auto renewing when topping up. I've also topped up $19 for a $19 prepaid plan and been told I don't have enough money for the top up. There service is so rubbish. I've moved to Skinny and are a lot happier.

Stupid Customer service, they basically told me we don't need your money and we don't care about loosing you as a customer, i wonder how many people leave 2 degrees everyday!!!

I never want to hear the words '2 Degrees' again. I got a sales call, asking me if I'd like to switch to their broadband as I have a mobile account with them. I foolishly agreed and really wish I hadn't. Getting the modem set up proved impossible, even after two frustrating hours on the phone to various tech support people.
Eventually, I decided this miserable experience wasn't worth it and gave up. I called my previous broadband provider and asked to have my service re-instated. They managed to do this instantly.

NEVER deal with 2 Degrees. This is useless, corporate f*#k-around on a grand scale.