2degrees Reviews 

After telling me I had to rent one of their routers so my internet would work better and have no more issues I am. You guessed it still having issues and then for work have to use my phone and use data. When I asked to speak to someone higher up the last time they actually put Me through to another person instead. Unless they can pull their act together and do better service wise I'll he changing to someone else.

Critical Service Failure & Broken Promises - Essential Fibre Electronics (ONT) & 4-Day Delay for Essential Medical Services

I am updating this public review/post following a catastrophic failure in the provisioning of my broadband service.

Agreed Connection Date: October 20th, 2025.

Agreed Connection Date: Monday, October 20th, 2025.

Initial Failure: The essential modem was never dispatched for the October 20th date.

Escalated Failure (Discovered Today, Oct 23rd): After wasting significant time troubleshooting a "live service", we discovered the root problem: the property is missing the essential powered Fibre electronics (the Optical Network Terminal or ONT). Only a passive Fibre Termination Point (FTP) with a green coupler is present.

This means a functioning connection was impossible on the promised date, as the service was confirmed "active" but without verifying the presence of the required electronic hardware. This is a severe systemic failure in 2degrees' provisioning check.

This systemic failure has caused a critical delay that is now extending to a minimum of four days after the promised date.

The Severity of This Failure:

As a medical doctor, this internet connection is mandatory for my work, including connecting remotely to services for clinical duties. This four-day delay is directly compromising my ability to perform my professional responsibilities.

I strongly urge 2degrees to address why essential infrastructure was confirmed as ready when it was not, leading to multiple broken promises, wasted customer time, and significant professional disruption.

Action Required: I have raised a formal complaint and escalated this issue to external regulatory bodies. Other potential customers should be aware of this significant failure in delivery and service reliability.
Account Ref: 57328825

I left 2degrees a year ago due to a poor experience, but their retention team recently contacted me with what sounded like a great deal on both broadband and mobile plans. Unfortunately, the experience this time has been even worse.
On the day I was supposed to be connected, my broadband plan was $10 more expensive than what was discussed. To make matters worse, both of my mobile plans were not even activated, and the customer service team had no record of them.
After spending over 80 minutes on the phone, being transferred between mobile and broadband departments, I was told that if I cancelled, I would be charged a $199 early termination fee — for a service I hadn’t even used!
This is by far the worst provider I’ve dealt with. And yet, they want to win the People’s Choice Award? Please vote against them — they don’t deserve it.

The 2degrees apps absolutely useless, timevaste!

Customer service absolutely sucks. Multiple people in the support center asking for the same information but no-one taking ownership and actually helping. I paid my account and two weeks later, countless emails and phone calls and they have now suspended my service for not paying my account. REALLY.

After cancelling my broadband with them they kept making up instances that I needed to pay them.
Rip offs! Don’t touch them you will regret it!

A very big fat ZERO if I could rate . Their contact centre staffs are rude and not well trained. They played a message while you wait referring to being kind to their staffs. But how the hell you expect customers to be kind to you where your staffs are so rude to start the conversation and they all sounds like they don’t want to work at all. No wonder people get angry. I’m not angry I just moved my business elsewhere. Stuffed you

We are changing addresses and need to move accounts to new home. This appears that this cant be done online like other providers.

you can google search "2degrees chang homes" provides a link then wants you to login then that avenue disappears. so 1/2 hour waiting on the phone trying to talk with an indian who can hardly understand english is bloody frustrating

Its worst ever customer service had while ask them to convert my pSIM to eSIM here is nightmare story.
So i baught new phone Air so I needed eSIM so i went to 2degree store
1st time there system crashed so come back.
2nd time they sak for PHYSICAL ID which wasn’t told me by the person in store so i went back to get the id
3rd time next day when i got there with my physical id and so there is new person now he ask me to show the 2 different physical id WTF, and said 1 is not enough u need 2 ID
4th day when everything i have then now my e sim was blocked and will activate after 24 hours
Now they ask me to come over next day 5th time. I was just about to give up.
😓😓😓

Trash. They signed me up without ID or verification. I just wanted the free Amazon prime lol but now My bill has been creeping up! first as cents, now dollars… my network cuts off so often. I use their “wifi scan” and it tells me “no internet”… BETCH THATS THE WHOLE REASON IM USING THE WIFI SCAN 🤦🏾‍♂️

Absolutely terrible, avoid these rip off clowns at all cost. Well worth going to a mobile shop. We spent almost $100 over two days, no data and couldn’t make a phone call. They just kept asking for more money and still no data. Dreadful scammers!!!

worst customer care and worst service provider. 2degrees has grown there network so big where they can't provide the better service to customers. Being with them for years I never came across this kind of shitty type of service. finishing my teams with them and that will be the final. Highly Never recommend any family and friends to join 2degrees ever. Pathetic rude and racist people work here or under pressure 🙄

Used to be a good company and easy to deal with but not anymore. when I called to let them know I was changing providers due to large rise in my bill they cared more about getting an obsolete modem back than offering me a better deal . Also cut off Internet first thing in the morning rather than let other company sort it yet I'm sure I'm still going to get billed for the whole month

Where do I start.. I drip feed my account never far behind as I know we pay 1 month ahead of ourselves so the late fees start piling up 17.25 for not being a month in advance claims are 17.25 better represents the cost of debt recovery they send a couple of automatic emails to the cost of 17.25 never needing to do a thing as I'm not far behind but enough for them to make claims about debt recovery apparently.. after fighting this issue and battling with staff with English issues I even had the manager agree with me the fees were creating more harm than good and told him to justify he couldn't told me I would be contacted by somebody who could explain the fee still nobody has told me what this fee actually covers because they all know it's bs.. I made a request to end my services and made sure the person with limited English understood my request they said they did only for an email a week later claiming I made no such request and if I want to cancel I have to do so 3 days before my contract ends or I will be charged another month 3 days left and they cut me off this sent an email and 7.05pm and cut off at 8pm when customer service has gone home, a vindictive move by a disgruntled employee when I ring in the morning claims are that sorry it was a mistake employee needs more training it wasn't a mistake they read my complaints about the company and staff and decided to pull the plug right when they know I couldn't ring to complain.. I complained that this company hired to many people with English as their second language complicated issues go over their head and it feels like um ringing an Indian call centre as opposed to a reputable nz company.. my guess is one or multiple of these employees took exception to my complaint and took it upon themselves to cancel our service 3 days before contract ends. Emails me then 50 min later disconnects my service.. Vindictive group who has no justification for the late fee payment ask any of their staff they have no answer purposely creating debt which they then make late fees in you not being able to pay late fees ultimately trying to end your contract with a termination fee if 199$ they are now a debt creator and collector company.. they need to be investigated by commerce commission.

I had an amazing experience with 2Degrees, all thanks to Gitik Singh! From the moment our conversation started, Gitik was incredibly friendly, professional, and helpful. It’s rare to come across someone who truly goes above and beyond to make sure everything is clear and resolved — and Gitik did exactly that.
Gitik patiently answered all my questions, explained things in a way that was easy to understand, and made the whole process smooth and stress-free. You can tell he genuinely cares about customers and takes pride in his work.

Gitik Singh is an absolute superstar — 2Degrees is lucky to have him on the team!

Terrible experience with 2degrees.
My wife’s number has been disconnected since 21 Aug 2025, and it has crippled our business. Despite 18 ignored calls, 4 unanswered emails, and 25+ call centre attempts (30+ hours wasted), 2degrees has failed to fix a simple issue.

Instead of resolving it, they even mis-sold us 5 eSIMs and plans we didn’t ask for. The service has been unprofessional, confusing, and a complete letdown.

If you’re a business relying on reliable service, think twice before choosing 2degrees.

Ordered a sim. Never came. Contacted 2 degrees for help. They recommended just ordering another one.

I recommend using a different service.

Honestly feels like doing business with scammers. Difficult to distinguish between the two. Go elsewhere before you end up going mad with this crowd

Our electricity was cut off yesterday. We called their customer care team and the action was very slow. We didn't had any power overnight eventhough we were informed that the reconnection will be available in 2-6 hrs, but this didn't really happened. I am disgusted by how slow the solution was given. It's winter and I have a 3year old toddler who is unwell and we needed to sleep without a heater as a family overnight. The next morning they asked my husband who is at workto come home just to meet the technician onsite. We have a very bad experience and will complain about this.

Their poor service speaks for itself- definitely change companies - there is much better out there!